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Great Wolf Lodge

Great Wolf Lodge review: Refund 2

K
Author of the review
11:38 am EST
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Hi- I cancelled a reservation in July (Cancelation number [protected]). I am to receive a full refund but the credit card i used to book the stay with expired that same month and the Perryville MD location said they would have to issue me a check instead and it would take 6-12 weeks. I was patient as i understood this unique situation but I have called at least twice a month since September. The lodge has opened at least 2-3 separate tickets with the billing department. They've put me on hold several times for at least 10 minutes to tell me that nobody is answering and they'd have to just start a new ticket. I want my refund! I can't believe that I'm still having to fight for my money back going into 2024. I am fully prepared to move forward with getting my refund another way and will certainly share with community the difficult time i have had with this company. I really was excited for Great Wolfe Lodge to come to Maryland to bring my kids but I never even got to go and it is already a disappointment! Please help me to resolve this.

Desired outcome: Refund as due

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Jan 02, 2024 12:18 pm EST
Great Wolf Lodge customer support contacts
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525 Junction Road, Suite 6000 South, Madison, WI, 53717, US

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Hello. Thank you for reaching out. We're sorry to hear about your experience. Please send us an email with your confirmation number along with a brief description of your experience at guestrelations@greatwolf.com, so we can further assist!
Resolved

This complaint has been resolved automatically due to user's inactivity.

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K
K
kristin d'amico
US
Jan 11, 2024 7:40 am EST
Verified customer This complaint was posted by a verified customer. Learn more

This was NOT resolved! I have never had anyone reach out to be to resolve it nor did I receive my refund!

TheldrakisCS
TheldrakisCS
US
Jan 11, 2024 7:57 am EST
Verified customer This complaint was posted by a verified customer. Learn more

the green bar under their response says "Resolved

This complaint has been resolved automatically due to user's inactivity." i dont know why they have this feature, exactly i can only speculate the reason.

have you emailed the company like their reply asked?

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  1. Great Wolf Lodge Contacts

  2. Great Wolf Lodge phone numbers
    +1 (608) 662-4700
    +1 (608) 662-4700
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  3. Great Wolf Lodge emails
  4. Great Wolf Lodge address
    525 Junction Road, Suite 6000 South, Madison, Wisconsin, 53717, United States
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    Oct 30, 2024
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Great Wolf Lodge is ranked 46 among 518 companies in the Travel and Vacations category