Green Motion International
Reviews and Complaints

Paid in full to collect 2 cars from Aktio airport Sunday 24th June. On arrival at the car hire desk my 2 sons presented the vouchers JIG-[protected] and JIG-[protected].
The smaller car was handed over to a non named main driver Edward Jephson who took off with his fiancee and my husband who is terminally ill with cancer as they wanted to get to the villa asp. The second larger car had the named driver of my other son Julian who unfortunately forgot to take his credit cards and indeed his entire wallet!
The smaller car was for me and my husband but incorrectly given to Edward who produced his credit card so was non the wiser that he shouldn't have been given the car.
I was made to pass over 325 euros in cash (initially without a receipt or it was to be 480 euros)otherwise the very vicious lady on the desk at the time refused to allow me to take the car as I wasn't the main driver. I said of course I wasn't as I was on the other car that she and her colleague let my son Edward take in error. She suggested that I ask for Edward to return with the smaller car by which time he was already half way to the villa having been gone some 30-40 minutes ahead of me with my very ill husband. This was likely to be our last family holiday abroad. I had my husband's medication on me as we were supposed to have gone in the small car together but I stayed on to help resolve the issue with Julian who hadn't brought his credit cards etc. It didn't occur to me for one moment that having made an error on their part and given my car to Edward that she would flatly refused to allow me to take the bigger car although i had actually paid for it myself in the UK and obviously couldn't myself down as a main driver for both cars. I pleased with the lady and told her I needed to get to my husband with his morphine etc. but it completely fell on deaf ears. I have to say my behaviour wasn't great as I was so distressed knowing I had to get to my husband with the morphine. Naturally I thought I would almost be behind the other car.
Anyway someone did try to mitigate this loss of money and I was told that upon arrival at the airport providing that there was no damage to the car my 325 euros would be returned. Having parted with the money in cash I was conveniently handed a receipt on returning the cars to the airport! How convenient was that? This lady isn't playing fair in my opinion.
It really upset me so badly and took me a few days to get over it as I felt thoroughly badly treated by this dreadful woman.
I have all the paperwork should you require it.
I would appreciate a response as soon as convenient.
Curiously enough I live in Lidlington, not far from your main office!

I returned a car and they found a small mark on the windshield. It is not a crack, it is not a hole, it is just a stain literally smaller than 2mm.

I was charged EUR 155 for that. If you look Google reviews, Tripadvisor and Trust Pilot, your will figure out that they run a professional scam scheme. It happens everyday. Avoid at all costs.

It is impressive that nobody never tried to stop them.

In early March I booked a rental car through Green Motion (Gatwick) and paid them a non-refundable deposit (equivalent to more than one day of the fourteen day rental). The booking was from noon to noon but, when I turned up to collect the car (at 4pm) I was told that I was a "no show" as I was more than two hours late.

In order to get a car I had to pay an additional £193.20 for an "upgrade" as they claimed they had no more small cars left, my reserved one having been taken by another customer. They pointed out the "two hour rule" on page six of the eight pages of small print at the back of the rental agreement.

My contention is that, since I had paid a non-refundable deposit for more than the first day of rental they should have, at least, held the booking for me until the close of business that day.

In addition, the risk of losing the booking for a "late show" should be spelt out in the main conditions on the first page of the Agreement, not tucked away in small print on page six of eight. None of the other major car rental companies has such a tight restriction and, by hiding this "abnormal condition" away, Green Motion are using it as a way to extract penalties from unsuspecting people.

This experience has been bad enough for me - a Brit with English as my first language - but imagine what it must be like for a typical car renter at Gatwick - most likely from overseas with little or no English, having to fight for their rights from outside the UK. Their only real option is not to bother - which I suspect is what Green Motion is relying on happening.

To expect someone for whom English is not their first language to wade through, and understand, terms and conditions running to eight pages of small print is unreasonable. There needs to be much tighter standards for these cowboys, and for there to be an easy way to register complaints when situations such as this arise, which they seem to do so with amazing regularity with Green Motion.

Hello,

I apologize if I'm posting this twice but I don't think the first one submitted properly.

No one from Green Motion has yet to respond to me despite my immediately telling agents that I would like make a formal complaint about this.

I was given a car that was not properly inspected prior to me getting it. It was 60 miles past it's service due according to the dashboard and had a tire that was low on air. When I returned the car I was told that the tire was low on air due to damage I incurred. This is absolutely NOT correct. If the car had been properly inspected prior to being loaned this would not have occurred. I told the agents when I returned the car as I felt that this was an obvious safety concern and was told someone would be in contact with me to discuss. I received a notification telling me I was being charged and making no mention to my requested dispute at all. I have responded to the email twice as it notes to do at the bottom and have received no answers. I upgraded my car at the last minute and therefore I believe I was given a car that was not properly inspected as a result.

When I returned the car I immediately informed the agent of my concerns as I had spent the entire time I had it feeling quite concerned about it's condition as it had clearly not been properly inspected.in hindsight, I should have returned back immediately, but in getting familiar with a car that was new to me, on new roads and in a new city, I made the mistake of not doing so. However, regardless of this fact, I was loaned a car that was not serviced or inspected prior to my receiving it and I am now being charged an excessive amount as a result.

To top it off, I have received absolutely no acknowledgment of my concerns from Green Motion at all.

rental agreement RGW107912 period from 8thJune to the 12th June Booking no RES00247077 location Gatwick airport industrial estate
I waited over 30mins for the courtesy bus and on arrival at the booking hut there was a long wait to pick up my car, over an hour in total, The car i ordered was not available even though i pre booked, there seemed very few cars available on site . I was given an upgrade but was quoted 2500.00£ to pay as excess from my account to reduce this to 400£ i had to pay a further 17£ per day approx on top of the rental price .
The car was not ready it needed cleaning but because i was already nearly 2 hours late for my meeting i checked over the car with Michelle and was pointed out the slight scratches etc but the car was very dirty and i couldn't see any major signs of damage such a big dents scratches etc .On my eventual return home very late at night i noticed a damaged wing mirror which wasn't pointed out to me but was marked on the paperwork as a scratch although it was an actual broken plastic light trim on the wing mirror .On my return having hardly used the car i filled it to the brim with fuel which was more than it had when i picked it up . I was then told very rudely that i had damaged the car by the returns member of staff, he pointed out a tiny small impression ( not a dent ) which was probably at some time done by another car door opening onto the rear door of the hire car . i was told i would have to pay for this which i refused to do . My argument is that the mark was so small i couldn't have seen it if the car was so dirty when i picked it up and it was barely visible to the human eye .it was probably done before i picked the car up on site of by the previous hire-er.
Apart for Michelle who works in the office i found all of the other staff i dealt with rude and abrupt . I think the practice of charging such high excess fees unbelievable something ive notice other customers complaining about on the past numerous occasions that i have used your hire company .I think more time should be spent on customer service explaining why there were long delays and lack of cars rather than the lengthy process of trying to upsell insurance, car excess and mileage .
I travel too and from Spain on a regular basis on business and always hire a car usually Green Motion but i doubt very much if i will use you again or recommend you to any of my customers .

Hello, i'm very disappointed with the bristol branch and have rented many times and recommended, but won't ever again. I contacted bristol in a very stressful situation about my car hire as my flight had been delayed. I sent them an email to let them know I had been delayed with ryan air and they told me rudely if I didn't get to them by midnight i'd have to pay an extra £70 I tried to call them from the plane several times on the 24 hr abroad number and it rang and then kept being cut off. I was very stressed and frustrated and then emailed to cancel as I wasn't getting any reply by phone or email. Then my daughter called them and they very rudely told her i'd cancelled, but to call them, again no response... I emailed confirming I would keep the booking to be collected upon landing for £70 and was told there would be no one to collect me... Disgusting behaviour and now they won't refund my car hire. Dreadful company.
Email [protected]@yahoo.com

We rented vw transporter at green motion gatwick for 14 days. Booking ref. Wos-[protected].

When we got the car back to the rental station on 13th may 2018 the man from green motion (hereinafter gm) checked the car and said he found damages: scuffs of both mirrors, a small chip on the wheel rim and scuffs on the body of a car. I do agree with the wheel damage (just with fact of a damage not with amount of money gm charged for it) but all the rest including mirrors were just minor scuffs that could be easily polished at any service station. They were not scratches, one could feel smooth surface when touching it with finger nail. So it only needed some polishing.

When I got home I found that gm charged us £1, 303.20. I was shocked by this sum because damages caused were very far from the amount of money they charged.

When we were returning the car I made a few photos of scuffs and rim damage. Find them attached. I also attach a vehicle condition report and a screenshot of a letter I received from gm explaining all the charges they made. It's obvious that sum of money they charged is an absolute nonsense. £158.40 for each mirror, £788.40 for a wheel and £356.40 for mouldings.

As for the wheel they even made a mistake about its size. They charged as 19"or bigger but in fact it was 16". You can see it clearly on my photos. A new 16" in uk costs about 130£ and they charged £788.40 without providing any legal document as a proof of this price.

When they mention mouldings I don't know what they mean because there were no mouldings on this vehicle.

I asked them for invoice from a service company as a proof of works made to polish the car and repair the wheel. But they don't seem to care answering these kinds of lawful requests from a customer.

This is a public demand for green motion to make a refund for unlawful charge. There is no way I will leave this situation as it is and will take all possible legal actions to protect my rights.

Natalia kublitckaia

Doc: dc/law ejc cork 345654.

Green motion booking number [protected]

I am writing this email to inform you I will not rest until I am suitably compensated for the suffering the staff at green motion car rental in gatwick airport caused me and my family.

Here is a summery of horrible scam that transpired.

First of all we had to wait over an hour to be collected from the airport to be transferred to the pick up location.
Everybody was then fighting at the counter because of the exuberant deposits and sneaky fees that were been added. My contract clearly states that my deposit would be £800 so why was I charged £1700 plus?

The queue was ridiculous and I was amazed that a physical fight did not break out. (almost two hours waiting)

When on the way to picking up the car a man had forewarned us that we should video every inch our car because we would be falsely accused of damage when returning it. Thankfully we took his advice because that is exactly what happened.

We were accused of dinting the car with two almost invisible indentations that were virtually invisible to the naked eye and only someone who had previously inspected the car would find.

However as soon as we said we had videoed the pick up and had video evidence that the marks were present at the time of pick up your employee who accused us of falsley damaging the car backed off immediately and apologised.

This to me and my legal adviser this is an "organised and predetermined attempt to falsely extract monies from a member of the public".

As you are aware there have been multiple complaints about your business and how it operates.
See link as example: https://amp.theguardian.com/…/green-motion-hire-car-rental-…

As a person who has traveled the world I have never witnessed such a demoralising scam where persons who are under intense time constraints and pressure are been exposed.

On this particular trip to london I had my 11 year old twin girls and wife with me. All three were visibly shaken by this experience and this is something I do not take lightly.

As stated above I will pursue this matter until I am entirely satisfied with the outcome.

I await your reply.

David corkery
[protected]

I had agreed with your company (voucher# 3642575) to rent a car from Green Motion for 3 days. I paid you $15.65 and was to pay Green Motion at pick up the balance of $45.93. After the 3 days I was charged $136.26 (Rental Agreement RNT41317) by Green Motion for things that I never asked for or was told was in the agreement. Also the $15.65 that I paid to your company was never deducted from their bill so I ended up paying over $151 instead of $61 as we had agreed upon!

Return 6 may, started april 18th
Ihr [protected]
Booking res00238505

What a scam. The person receiving found mysteriously after 20 seconds a 1mm scratch on the front left wing of the vehicle. I had had no bumps and the scratch was not generated whilst I had the vehicle.
I was charged 405 gbp for this tiny mark and it is outrageous... Especially when I read on the various forums that I am not alone and this is is very common way to unfairly get more money out of your clients.
Will never use them again and will tell everyone on all forums and social media just how bad this behaviour is.

Looking for legal support against Green Motion!

Long story short: Car rented for a several days at Green Motion Krakow airport office. Gravel car park - fine. Clearly marked car park spots reserved for Green Motion - forget it! Was informed that additional charge can be made to my credit card if car is returned too dirty. I made sure that night before drop off whole vehicle is washed and clean. 30km (approx 15-18miles) from my place of stay to the Green Motion Krakow airport office could make car dirty. Anyway, car was dropped off at 6.15am on May 2nd without any damage. At 10.35pm I received seems like template email telling I scratched front door (not telling whether left or right, no photos attached) and that I am charged with 299, 23EUR + 70EUR administration fee. Automatically I denied to any accusation of damaging vehicle and as you can see at the pictures it's impossible to do it unknowingly. GM claims, quote: "Our team will be in touch with you within 14 days from this email to confirm if any charges will be made. If you do not hear from us by this point, please contact us at [protected]@cs.greenmotion.com." Despite ongoing discussion with Green Motion ISC, Green Motion Krakow 'customer service' team informed me on May 6th that 341.85 GBP has been taken from my account. I have already informed Polish TV and Polish governmental institutions about this scam! However I'm looking to issue a legal action against them. If there is anyone from you interested please let me know!

Dear Customer Services,

Booking reference number: RED00039329,

Reference:

I am writing to complain to you regarding an issue relating to my hire of one of your vehicles which I returned to you on April 30th, 2018.

To explain in more detail On returning the vehicle, the employee who was checking the car at one point went down on his knees & put his hand under the front bumper...as though he knew what he was looking for! I thought this was strange but it wasn't until he said "we had a problem " that I became concerned... on collection of this car, I checked the car over while the boy who worked there stood & watched. He checked the fuel & mileage ( I got him to correct the mileage as it was incorrect & fill out the form again.) at no point did he go over the vehicle or touch it... ( I have two witnesses to this... ) I was told on return of the vehicle that I had damaged underneath the front bumper... I 100% disrupted this as I did not! The boy who had gone over the car with me on collection then appeared & informed me that he had ran his hand under the bumper when I was there... COMPLETE LIE! If he had done that, I would have done it aswell... (I have two witnesses that he did not do this) I have never seen this done when I have rented from any car hire companies. I have written that I did not damage the car & that I will dispute this ... he told me that the complaints department would contact me within 48 hr regarding this. I arrived home 2 hrs later to an email stating they had charged £419 on my credit card.

I am becoming increasingly angry with this situation for which I have already explained that I am not responsible. To remedy this situation I would like you to Return the charges for damage that was not incurred by me. In light of the aggravation that this has caused, I would expect a response to this letter within 3 days, with a view to resolve this issue within 14 days. If this is not actioned to my satisfaction, I will consider escalating my case.

Please respond to my resolver account as I would like to keep a complete record my communications in my personalised complaints file.

Yours faithfully

Patricia Presto

Service Reference:
Account No: RED00039329
Address: Furuveien 21A, , Oslo, , 0678

On arrival at East Midlands Airport on Saturday April 21st I went to collect my hire car from Green Motion. I had pre-paid online for the car and associated insurance using my Lloyds Bank debit card. I had contacted the Green Motion reservations team in advance of my visit to the UK, as although I live in France I have not yet transferred my address on the licence to my French address. I wanted to know exactly what I needed to provide in order to collect the car, and I was given a list of four things:-
• Driving Licence
• Passport
• Boarding pass if flying in
• Credit card for security deposit
I had brought those things, except that I had a debit card, not a credit card. In every walk of life these things are interchangeable, although not for Green Motion, apparently. So, when I presented my debit card in order to pay the returnable deposit on the car it was refused. Your agent then said he could accept it if the excess was reduced to £400, but to do this there was an additional cost of £18 per day. As the car was only hired for three days the cost of this (i.e. £54) was greater than the actual hire cost!

In the body of the text from the terms & conditions on the Green Motion website it states:-

7. Methods of Payment
Green Motion locations accept all major credit cards for payment (Master Card and Visa). American Express and Diners are not generally accepted and may attract an administration charge - please apply locally for confirmation. Credit cards are accepted for pre-authorisations.
All credit cards will be subject to and must pass CHIP and PIN verification, cards without this facility will not be accepted. Un-embossed cards and cards marked Electronic use are not accepted for pre-authorisation. Cards must be in the main driver's name. Cash deposits/pre-authorisations are not accepted.

Cheques are not acceptable.

Pre-paid cards may not be accepted, please check with your renting branch at the point of booking.

It does not state that DEBIT cards are not accepted.

In my initial complaint to Green Motion I was told:-

"In order to assist you with your booking and as a favour on this occasion to help you out, you were advised of our excess waivers to reduce your standard excess and we would then feel more comfortable accepting your debit card. This is purely for the customer's peace of mind in the event of any damage/accident incurred to the vehicle we would not feel comfortable at all charging a debit card such a large amount as we can understand this would impact any daily expenses on a debit card."

Surely, that is my problem? They say they won't feel comfortable charging a large amount, but as long as it has been made clear to me that it could be charged then it is my decision? You have no idea how much I have in my bank account, yet you won't accept my commitment to make a payment? Furthermore, the payment would be declined by my bank if there were insufficient funds, so you would naturally ask me for another payment method at that point?

From my perspective this is tantamount to extortion or even fraud, as it was not made clear that a debit card payment was unacceptable but no return of my initial payment was forthcoming. I had paid the initial amount of over £50 debit card too, compounding the injustice! Furthermore, when my son offered to make the payment using his credit card that was refused.

So the car was not hired, I am over £50 out of pocket, and I hired an alternative car from Avis/Budget who were happy to help at short notice and happy to accept my debit card payment. It is an unacceptable practice for you to accept a debit card for the main payment centrally and then not at your branch. This is sharp practice at the very least and I am very keen to hear from you what you plan to do to restore my faith in your company and in Green Motion?

As usual with any complaint these days, it seems like you and Green Motion will do anything to obfuscate the process by which an individual should pursue a complaint, you quote terms and conditions which are at best ambiguous and at worst designed to defraud a genuine customer, and Green Motion told me that they "are sorry for any inconvenience this has caused me" but of course this appears to stop short of actually reimbursing any of the payment that I originally made to you in good faith.

Peter Sansbury.

I have hired a car from this company twice. On both occasions, on which I can state with absolute certainty that no damage to the cars occurred when in my care, I was charged (respectively) £406.80 (see below, white car, London Heathrow, 22/01/2018, Kia Sportage RF17EBO, Rental Agreement Number: RHR177709) and £282.45 (blue car, London Heathrow 18/04/2018, Citroen C3 MM17VVJ, Rental Agreement Number: RHR185511). The first time, I was in a great hurry to get to the airport and did not go over the car when returning it, and as I had an insurance policy that covered the charge, I just put it down to being "one of those things". The second time, I became suspicious at once, especially because they found a minuscule "dent" (about 1 cm in diameter) IMMEDIATELY, suggesting to me that they already knew it was there. I disputed this, but they said that it was my fault for not checking the car properly (at night - it was hardly visible in daylight). Since then, I have looked into the matter online, and see that my experience is a common one. This company seemingly attract customers with very low prices, and then hit them with these kind of charges.

I booked the car an I became in amman another car than I booked
Ic becam a hyundai I 10 insted of toyota yaris. The car hast no abs and esp onboard. The car wa very dirty. I wated 1 hour till the agent came and picked me up and I must waited ant the car 1 hour. The car was damges all arround and very dirty. I fuxed 2 tires at my costes no body wanted to hear somthing.

Iam very upseted about this situation

My name is Krzysztof Nowak
rented a car from green motion rental at Warsaw Airport on March 14, 2018
Booking Number-PL872351040

I was renting a car all around the world and had never experience like this.
What I said I rented a car on March 14. They give me a paper with scratches (more then 20) and ask me to sign without checking them.
In the parking (everybody from public has access) was pretty dark and was not possible even to see it clearly.
Normally in USA before I rent a car we go over and look all the damages (any damage less the 2.5 cm. they do not even care)
On returning date April 14, I left the car around 4am.
When I return the car somebody should be there to check with me. (whats always happening in USA) The car was parked in the public place with any body have access to. I do not know when you checked the car and how many people could have access to.
I can not recall any of this happen.. This car was barely used and was park far away from any car.
Other think is my opinion each time you car has damage and they charge for it should be fixed. What I said this car had more then 20 of them and never was repaired. I checked the review and people like had the same experience.
The damage they send me a picture looks somebody used sharp tools to make it. On the sheet they show me before renting some damage on the door already existed.
I have the insurance and they will cover if needed but is not about that is about the way they handle rental. This way hey can any damages and charge customer.
I hope you will resolve this in right and responsible way.
Kind regards
Krzysztof Nowak
Dear Sir,

I fully understand your frustration as it is not the outcome you have been expecting

Still, I would like to notice that we keep records which show every scratch, so there is little possibility of a mistake.

Please be advised that damages could appear because of third party being involved.

Kind regards,
Jedrzej Kowalczuk

Customer service
Green Motion Poland

+[protected] / +[protected]
[protected]@greenmotionpoland. pl | greenmotionpoland. pl

Belgium | Bosnia and Herzegovina | Canada | Costa Rica | Croatia | Cyprus | Finland | Greece | Iceland | Ireland | Italy | Jordan | Latvia | Lithuania | Malta | Mexico | Montenegro | Netherlands | Serbia | St Maarten | United States | United Kingdom

Vehicle rental that does not cost the earth

Consider our environment. Please don't print this e-mail unless you really need to.

This email and any attachments are confidential and also may be privileged. If you are not the named recipient, or have otherwise received this communication in error, please notify the sender immediately, delete it from your inbox and do not disclose its contents to any other person, use it for any purpose or store or copy it in any medium without prior written permission from a director or authorised officer of Green Motion Poland.

Green Motion Poland is operated by Sp. z.o.o. Eco Way Poland with company number [protected] and are the franchise holders for the Green Motion brand and franchised car and van rental system for Poland.

From: [protected]@shaw. ca
Sent: 16 March 2018 15:43
To: [protected]@greenmotionpoland. pl
Subject: Re: New damage notification RNT11376 JSD246

Hi Adam
Yes I had good experience with the rental till you send me this massage.
I was renting few times from this company in USA and never had any problems.
This picture which you send me look like some body used a sharp tool to do this damage.
I can not recall any of this happen.. This car was barely used and was park far away from any car.
Normally in USA before I rent a car we go over and look all the damages (any damage less the 2.5 cm. they do not even care)
I trusted you and too see any of the spot (more then 20 on your paper) it was even not possible to see because was not bright enough in the parking,
When I return the car somebody should be there to check with me. (whats always happening in USA) The car was parked in the public place with any body have access to. I do not know when you checked the car, I left in the parking around 4:30 am.
I hope you will resolve this in right and responsible way.
Kind regards
Krzysztof Nowak

From: "Warsaw Green Motion Reservations"
To: "krzysztof nowak"
Sent: Wednesday, March 14, 2018 2:15:12 PM
Subject: New damage notification RNT11376 JSD246

Dear Customer,

Firstly, we would like to thank you for choosing Green Motion for your rental needs. We hope that you had a great rental experience with us.

Unfortunately, I am writing to inform you that after we have inspected the vehicle JSD246 we have noticed a discrepancy between the Vehicle Condition Report and damage that has been noted by our staff. As per our Terms & Conditions we are sending you this notification within 24hrs of the end of your rental to inform you that we may charge you for this damage.

*scratch on the right front door (283, 66 EUR)

Currently, our vehicle inspection team are investigating this discrepancy to ensure that this is a new damage before taking any further action. At this point, you do not need to do anything, but if you wish to send us any photos you may have taken of the vehicle at the beginning or end of your rental, or any documentation that you feel is relevant, this may speed up our investigation.

Our team will be in touch with you within 14 days from this email to confirm if any charges will be made. If you do not hear from us by this point, please contact us at [protected]@cs. greenmotion.com.
We sincerely appreciate your patience and understanding in this matter.

Kind regards,
Adam

Customer service
Green Motion Poland

+[protected] / +[protected]
[protected]@greenmotionpoland. pl | greenmotionpoland. pl

Belgium | Bosnia and Herzegovina | Canada | Costa Rica | Croatia | Cyprus | Finland | Greece | Iceland | Ireland | Italy | Jordan | Latvia | Lithuania | Malta | Mexico | Montenegro | Netherlands | Serbia | St Maarten | United States | United Kingdom

Vehicle rental that does not cost the earth

Consider our environment. Please don't print this e-mail unless you really need to.

This email and any attachments are confidential and also may be privileged. If you are not the named recipient, or have otherwise received this communication in error, please notify the sender immediately, delete it from your inbox and do not disclose its contents to any other person, use it for any purpose or store or copy it in any medium without prior written permission from a director or authorised officer of Green Motion Poland.

Green Motion Poland is operated by Sp. z.o.o. Eco Way Poland with company number [protected] and are the franchise holders for the Green Motion brand and franchised car and van rental system for Poland.

Dear Sir or Madam
I returned the above vehicle earlier today at the Gatwick Green Motion branch

The experience overall I had was unpleasant (at least) and I wish that you investigate further the loss of a personal item (wallet) and the cost of the repair that was asked by me. If necessary (and I think it will) please do not rent the vehicle without prior investigation.

1) When I tried to extend the rental I was shouted at by an employee of green-motion over the phone. The same employee refused to extend the rental on the basis that I had sent the email too late. It had taken me literally five minutes. I had to drive to Gatwick in order to extend the rental.

2) I picked up the car when it was impossible to inspect for damage due to severe weather.in fact I had to stop and buy and anti-freezing liquid for the windscreen. The employee who arranged the transaction suggested this car instead of the original booked. When I returned the car the same employee found damage for which I was asked to be charged £490. I said that the cost is excessive (at least) and asked to be given me some time to go through the terms and conditions. Members of staff did not like this at all. They kept asking me again and again to pay by credit card.
I have taken photos of the damages and I wish to know how is this cost reasonable. Please produce the photos taken by members of staff providing the reasons you believe this cost is reasonable.
For the record, I do not think that in any way I should pay this amount so please do not retrieve the amount from my credit card.

3) When I left the location I realized I had left behind my wallet and an electronic device. I called and told them that I am at the airport and that I am positive of the place I had left the item. Over the phone the member of staff said that that they searched and no item was found. I called again after 20 minutes. The employee told me that they are sure no item was found. I refused to end the telephone conversation and asked them to search again. This time one of the item was found and was produced. My wallet was not returned. Please investigate this matter further. I have the feeling that the walled will be produced, too.

This is not all. However, these issues are urgent and I am therefore asking that you investigate fully and tell me what is the result of your investigation.

Kindest regards

Dionysis Seretis

Hi team,

We have made a booking from stansted airport on 9th march 2018 using your off premise company (green motions) booking number: [protected], we were not informed about the unavailability of the car though we called the location 15 minutes before picking the car. Firstly, they don't answer the calls, I got connected after calling them after 10th time and the lady asked us to take a taxi and rush to the location since our flight was delayed, though there were free shuttles commuting to and fro from airport to rental location. After getting over there, the staff said to all 4 families who already had booking done before a month that no cars are available and only option was to go with 9 seater, with no choice at 12:30 am in the night, the response from the member of staff was "rude and insane" stating you could walk away if u don't need van instead of smaller car that was booked, the staff member took almost 30 minutes for the formalities for giving us a 9 seater vehicle with a security deposit of £ 900 (which is really strange, since other rental companies charge only £300 as security deposit), the same was charged from our credit card with no choice. However we got a moving van (with big promotion stickers all around the vehicle) with just 2 seaters and empty space in rear door, which was the another disappointment, since we had plans to travel to london with another family of 3 members, which couldn't happen because there was no place for others to be seated.

The van was given to us from the parking lot which was extremely dark which made us difficult to notice any existing damages. The drive was so uncomfortable and we had to drop the plan of meeting our friends, when dropping off the car at stanstead airport on 11th march 2018, the guy over there informed there is a damage (small dent) which was not visible at all, after 10 minutes of arguments stating this was not done by us, since we never used the car and just returned it back as we had to drop our plans due to bigger vehicle, assigned to us on purpose. The lady in the front office was rude and said she will not be able to provide any money back and threatening us and got trapped in the scam asking us to pay £ 366 pounds upfront, else she can't pay the £900 back to our account. We have been trying to explain them the dent could have been already existing, since we never have to use the car as planned. The lady at the counter replied with scripted statements and she was not in a position to even listen to us, after 10 minutes of discussion she had asked for the initial booking number (ideally means the focus was on charging the money instead of listening to the concern), we had an argument for almost half hr and ended up not getting the security deposit due to time constraint in getting to the flight.

It's been almost 16 hours now and none from the green motion team tried contacting us, though we informed them to take pictures of the car, portraying the damage.

Request you to refund our security deposit of £ 900 pounds asap.

Scam alert!

Here is my worst experience in my life with a rental company.
I send this email also to save the future innocent customers because I think as an intermediary company rentalcars.com is also responsible from following compaints of its 100 hundreds of innocent customers. There are also news about green motion scam on the newspaper the guardian. Please searh on the internet.

I rented a car from green motion warsaw chopin airport on 22nd of january 2018 (reservation no: [protected]) using rentalcars.com and returned the car to the same location, waw airport drop-off point of green motion without any damage at 16:30 o'clock on 24th of january 2018. During the renting process they told me that they will block 600€ on my credit card and will be unblocked 10 to 28 days after rental date. After returning the car I asked for a written and signed document as a proof of non-damage return back but they told me they just send emails to notify the customers about the process is closed succesfully. Now its been more than 28 days after returning the car, I am charged the whole amount without any refund or notification. They just sent me the following email to notify about dirty return back (I was assumed to return the car clean somehow in the heavy rain).

Warsaw green motion reservations
Jan 25

Dear sir/madam,

Thank you for booking with us. Unfortunately, the rented vehicle hyundai i20 was returned dirty and the charge of 15 eur (vat excluded) was applied in accordance with the appendix to the rental agreement signed.

Kind regards,
Nikol chikosh
Customer service
Green motion poland

+[protected] / +[protected]

A few days later I realised that on my credit card receipt the whole excess amount was charged to me as well as 15€ car cleaning fee. I asked green motion for additional information twice but no one answered me. Then finally I got an answer from rentalcars.com explaining that they received an email from green motion and gm applied the excess charge because of a dent on the rear bumper with a fake vehicle condition report. It was so clear that it is a fake document because even the return back time is wrong on the report.

It is clearly fraudulent operation how green motion performing all around the world when I check all the complaints of green motion victims and suffered financial and emotional damage during their travels which they spend lots of money to feel happy.

In the light of all information I gathered about green motion scam, rentalcars.com is also being an instrument in these illegal deception from this company.

Please help me to spread this complaint as much as we can.

I also kindly requested from rentalcars.com to ban green motion from their website.

Please be carefull and never rent a car from this bubble company.

- jan 17th 2018
- +[protected]
Our plane was delayed so we arrived late.. So green motion cancelled our reservation and booked a new reservation with triple price (1279.48 dollars instead of 300 dollars) as per the new market price.

Its not our fault that there was a delay in the flight. The agent said that we should have arrived at 11:30 pm but because we arrived at 1:40 am (after 1;30 am) our booking was cancelled.

They made the new booking and I was unable to cancel it because it requires a managerial approval.

I spoke to the manager in the morning next day, he told me he cant do anything and asked me to send to 'andrew. [protected]@greenmotionusa.com' I did since day jan 19.. He hasn't replied till today jan 31.

We need a refund for the extra money we paid as per the new market rate. I only have the pay the agreed amount that I booked online which is 300 dollars only.

Also the car wasn't fully fueled when I got it.

Is that green motions attitude that you don't reply to the customer's complaints?