Green Motion International
Reviews and Complaints

I hired a car from Gatwick early December for 3 weeks, booking RES00195156, claim rgw97632. On collection I was shown the damage on the car including what looked like a number of paint splashes on the rear. The man who checked me out clearly saw these and said they were no problem. On my return another man checked me back in and indicated these marks. I explained they were already there and he was going to check with the original man. I took photos of these 'paint marks' as advised. A few hours later the man who originally checked me out called back. He remembered the paint marks but said that the other man had indicated a deeper scratch, dent - like a key mark on the rear left hand side above the wheel arch. I was not made aware of this mark on the return and asked for photo evidence. I was advised to contact customer service. At this point I realised my £300.00 deposit had been held

I did this following the Christmas break dealing with a lady called Sian.

From: Sian Harding
To: MUNROJEM
Sent: Mon, 8 Jan 2018 15:08
Subject: rgw97632

Good afternoon Jane,

Following our phone call's, I have reviewed the damage for you. I would also like to apologise for the delay in coming back to you.

Having reviewed the damage, I am willing to reduce the fee to £96.00. If you would like to accept this, please reply to this email and I will arrange for a new damage invoice/pro forma invoice to be sent over to you.

Kind regards

Sian Harding
Customer Services Agent

[protected] Option 2

GREEN FLEET AWARDS - CAR RENTAL COMPANY OF THE YEAR 2013, 2012, 2011, 2010 & 2009
Green Motion Gatwick is operated under a franchise agreement by Goodwin Lee Investments Ltd - company registration number [protected].

CONFIDENTIALITY - This email and any attachments are confidential and also may be privileged. If you are not the named recipient, or have otherwise received this communication in error, please notify the sender immediately, delete it from your inbox and do not disclose its contents to any other person, use it for any purpose or store or copy it in any medium without prior written permission from a director or authorised officer of Goodwin Lee Investments Ltd.

Several follow up mails and phone calls continued. On the 8th Jan I received a mail reducing the amount to £96.00 (above) and asking if I would accept this. I emailed a response still denying any liability unless I was shown evidence of the actual dent/scratch, Sian also admitted that the photos were very unclear. The photos shown to me only showed the 'paint' marks. Despite several more phone calls and emails requesting a full refund unless I was shown evidence, I still have received no money back.

I followed up another call today, Sian is at lunch. I can attach all email threads if needed. I have attached a photo I took when I returned the car, indicating the paint marks at the rear as pointed out by the man checking me back in. That were present when car collected. I did not take any pictures of the alleged scratch/dent as this was not shown to me.

So despite the passing of over 4 weeks I still have no photo evidence and no refund. I would like a full refund asap. Thanks Jane Munro

Avoid at all costs!

Absolute Cowboys of the highest order.

Arrived late Sunday night to this establishment and was told that I had to pay an extra £90 (in case of any damage caused to the car) as I only had a debit card on me, which I agreed to do as it was late in the night and I just wanted to check in to my hotel.

Then when it came to handing over the keys, although I had requested a Volkswagen Passat I was told there was none in stock and that I would be given a Vauxhall Mocca instead. There is a huge difference between A tiny compact Suv and a spacious saloon. Again against my will I accepted this as it was nearly 11pm and the other car rental companies

Then a week or two after I had returned to Ireland I received a letter in the post stating that I need to pay a £34 fine for entering the Bus lane, although completely harmlelss & unintentional on my behalf as I was following the sat navs instructions I accept responsibilty for this fine.

Just yesterday I say a charge off €97 from Green Motion Manchester appearing on my internet banking, followed by an email stating that they were going to charge me £84 as an admin cost for passing my details on to manachester county council so they could send the bus lane fine to my Irish addresss. £84 for a 30 second job, searching up my address.

Please people just read more reviews before booking with this company (I certainly wish I had done so). I really don't know how they haven't been shut down already.

I tell this to all friends of mine, my relatives, my family: always check and take photos of a care you're going to rent BEFORE you go for a trip.
If you have no proofs that your car was in a good condition from the very first day, they will find scratches and things like this and will make you pay for something you probably didn't cause.
Green Motion is not the only one car rental company that uses this practice, so this warning is about all similar services.
Be careful and attentive, people!

Green Motion (RNT24825) (# RES00038279) (Booking Ref.1689300)

On Nov. 27, 2017 I went to collect my scheduled rental, ready to pay the balance as stated on my coupon. As I have rented with them on two previous occasions within a three month period, I was familiar or so I thought, with their procedure and had all of the appropriate documents as before. I was now told that my valid, local insurance that they had accepted from me on two previous occasion was now not acceptable and they would have to charge me $15/day for supplemental insurance if I wanted to proceed. They insisted that this was my only option. Their argument was that my drivers license had to be from the USA as the insurance was based in the USA. I had the insurance document with my full legal name and the agent of the local insurance company on the line to verify my coverage and they refused to speak with him. Already late for a meeting and this being an off airport location, I was forced to pay $400 more than I anticipated for this rental. I have rented from most of the popular rental companies and have never experienced this problem with the same documents.
An Awful experience! Customer service 0!

Hello there
It is over a month since I contacted you
And got no answer
Here is my clame again

This is my final clame:

1. When I came to take the car I was told to pay 25 euro more then on the vaucher, becouse the car is about to be returned at 5:30am. But the time of return was on the vaucher.

2. After 3 days the car did not move. It was the clatch that colapsed. Maybe becouse of my driving, and maybe becouse it was half ruined when I recived the car. That was friday morning. And this is how the story begins:

2a. Green motion did not agree to send a track for the car to where it was (the car was on the side of a road between 2 vilages), so luckily a local man draged the car with his pickup+a rope to a junction neer by. It cost me 30 euro (no recipt). Only then green motion egreed to send a track to take the car, but he did not agree to send me a new car. He sayed that it will take 1 hour for the track to arrive, but it took 3 hours. All of that time I was waiting on the road.

2b. About 5pm we arrived to a town where there is a garrage for the car. I was told that if the garrage can fix it in 1-2 hours they will fix it, and if the garrage will say it takes more, he will send me a new car. Also I was told that I will get a taxi to a local hotel.
The garrage was just about to close and they dont work on suturday. The track just droped me neer a taxi stand and I did not get a taxi as promissed.
So I payed 10 euro for taxi (no recipt), and 45 euro for hotel (I did not want to stay in this town and I had my accimodation close to where the clatch of the car crashed).
Still green motion did not send me a new car.

2c.in the morning green motion told me that he is just about to contact the garrage and letting me know what will be.
After 2 hours that I did not recive any call from green motion (I was waiting all of that time at the hotel lobby) I called again, and only then green mottion discovered that the garrage does not work on suterday (very profesional). I was told that now that the dammage is 806 euro for me to pay, and that now they send me a new car that will arrive within 2-3 hours.
The car arrived at 5 pm only and finaly I could continue my traveling.

3. My clame is:
25 euro that paid extra from what on the voucher.
30 euro paid to tha local man who helped.
10 euro paid for the taxi.
45 euro paid to the hotel.
806 euro paid to green motion for the dammage.

Total clame 916 euro.

And beside the money issue, is that a normal service? Why couldn't the track be sent the moment I called?
Why the new car coldn't be sent after I called? Even I knew the problem must be the clutch or the geer.
Why I lost to days of my vacation? I believe it is not a good service at all.

Please take good care of my clame.

Thanks
Gal

Highway Robbery - literally.
If it was possible to give negative stars, I would. This is simply the most horrible, unethical company I've ever had the misfortune to encounter.

After returning the car to Green Motion at Edinburgh Airport, my credit card was charged for damages that I am disputing were caused during my rental period.

In addition, without notice or authorization, I was charged for damages that were not noted at drop off. And - the charge for "daily loss of use" is at a rate 7 times greater than my daily rental charge.

A "scuffed wheel", as described on the vehicle condition report and noted in photos I took at drop off, has cost me $1, 141.00. This does not includethe original rental charges

No one from the company has returned my calls to the Green Motion service center nor has their been a response to my email.

As I subsequently learned through reviews on sites such as YELP and Expedia, these are common Green Motion practices, experienced by many other travelers.

I traveled for business and leisure for 40 years, renting cars all over the US and U.K. Green Motion is unique in it's organized, apparently systematic rip-off practices. They should be ashamed.

I would walk, dragging my luggage behind me, before I would ever rent from Green Motion again.

I went to Iceland with my family for a quick 5 day vacation for Labor Day weekend this summer. After getting picked up at the airport and being ferried 30 minutes away to the Green Motion Car Hire garage and waiting another 30 minutes to get called to pick up my car, I chose not to get the absurd ~$2300 "premium insurance" because I've always been a careful driver, and my credit card covers it.

However, after getting my keys, I was shown my car which was outside in the pouring rain, and no Green Motion employee came to inspect the car with me! And even though I took pictures, it was quite difficult to do any type of proper inspection in the pouring rain...this will be important later. In addition, as soon as I pulled out to pick up the rest of my family which I had left at the airport, I found that they had given me a car with virtually no gas, with only enough room for 5 Km. Unfortunately, when I went to three various gas stations to refill, but none of them would take any of my chip and non chip credit cards, and there was no one to help me, so I had to waste another hour of fruitless efforts and driving back to Green Motion to demand they fill up the gas tank for me.

Thankfully my vacation itself was quite lovely - Iceland is beautiful! However, upon returning my car to Green Motion, even though I took quite a comprehensive set of photos of the car's initial damages, Green Motion charged me for a tiny damage to the paint that wasn't even 1/3 the size of a standard American penny. Unfortunately my photos that I took of the front end of the cover didn't cover that one section, and so I couldn't prove that it wasn't me. They then tried to charge me for another similar nick, but thankfully I did have a photo for that damage, and they had no choice but to let it go.

They then charged me the full ~$2300 insurance policy until they could get the damage assessed by a local garage. Recently the full bill has come out to be $1300 for the small nick, which is absolutely ABSURD, especially seeing as how I've talked to multiple car garages who said they would all quote damages at ~$200-$300. I will now be contesting this claim with my credit card insurance providers to get my due justice, but BUYER BEWARE - Green Motion will do everything they can to squeeze every single bit of money out of you that I can.

Sadly it wasn't until after I had this experience that I did my research and realized this is a common problem with Green Motion all around the world, but particularly their outpost in Iceland. Check Trip Advisor if you don't believe me...
Joongseo Kim

Green motion in Orlando Florida is the worst place to rent a car from the child seats are all missing the bucket to secure your infant they charged me for a child seat I couldn't use and when I ask about my refund even the manager was clueless the most unprofessional car rental I have ever experienced I will never rent from them again when calling customer service they keep you on hold and never pick up then if you try to find a corporate number there is no one to contact very disgusted by green motion!

Car rental company: green motion in Orlando
7640 Narcoosee Road Orlando FI32822
[protected]
Rental from the 14th to the 25th of august 2017
Car hire company is charging us 399 usd for a windshield damage. In their policy the term glass includes rear view mirrors and headlights. But nowhere is mentioned windshield or windscreen.

They have taken the money with no prior notice and with no invoice for repairs. They have randomly made up an amount to charge us. We have paid for an umbrella insurance and the contract mentions that the preauthorised amount is for 200 usd only.

Can you help please. We are desperate tourists who need help with this specific insurance matter.

Many Thanks

Mrs Wrightson

[protected]

Does this look like £364 worth of damage?

I booked a car rental in Poland through Ryan Air at 75 for five days. On arrival in Krakow, I collected the car from Green Motion and was told I needed to pay a 600 deposit or pay additional insurance of 15 a day along with a 200 deposit.

As the added daily insurance rate was more than the car hire daily rate I decided to leave it. I returned the car in what I thought was a tip-top condition, but I was told there was a small scratch on the back bumper. It seemed minuscule to me and I would never have noticed such a small scratch when I took the car. I asked the Polish customer services operator to please be reasonable, especially since I had brought the car back 12 hours early.

You can imagine how shocked I was to receive a Damage Notification via email a few days later informing me that the car had a scratch on the rear bumper and a scratch on right rear hub cap, with photographs and informing me that self-risk would be applied automatically. You will see from the photograph that the so-called scratches are hard to find.

I replied that I was shocked but as these were minor scratches I was sure they could be easily fixed at minimal cost and asked for a quotation for repair. Green Motion replied with an invoice, telling me that I was responsible for damages amounting to the 364.41 which was taken off my card without my consent.

I am unhappy by the way I have been treated by Green Motion and am asking them to reassess the situation. To be reasonable, I am not disputing a new hub cap which is a small cost but I am disputing the bumper repair and I think it is in very poor taste that this company adds insult to injury by charging an administration fee. That should be waived in any case.

Since I returned to the UK I've seen many negative reports about Green Motion and read hundreds of customer complaints that are similar to mine.
Some people have even accused Green Motion of being part of a scam and paying their staff incentives to get the most out of each rental. It seems they make more money out of making claims against drivers than out of the rentals and therefore are not interested in repeat business.

It seems this company has a history of taking advantage of customers and for this reason, I am not prepared to just leave this situation. Somebody has to call car rental companies such as this to account so that unscrupulous actions like this stop.

Reservation Number - [protected]

We`ve just returned from a very enjoyable weeks holiday in Kefalonia, unfortunately our experience with Green Motion at the airport left a very bitter taste.
The welcome we received was extremely rude and obnoxious, we were marched round the car while the lady pointed out every single blemish on a vehicle that had had practically every panel previously repaired or painted.
During the week the car was absolutely fine, and did everything we needed it to do.
On returning the car the same lady went round the car with a fine tooth comb and informed us that there was a mark on the bottom sill that would cost 225 euro`s + tax to repair, my wife and I went to have a look and rubbed the mark off with our fingers! no apology was offered, just a shrug of shoulders. We have hired cars in Kefalonia a number of times and have never had such bad service.
I feel that I need to bring this to your attention as the two people who are running the office at Kefalonia Airport could seriously damage your business.

Yours Sincerely
Peter Strutt

Hi i bought a prepaid sunpass at green motion Orlando airport after telling the assistant i was travelling around the Disney parks when she asked where i would be driving she said i would need it as toll are now everywhere in Florida but a week into a 3 week stay we have went through 4 tolls at a cost off $4:50 and having paid $195:50 for 3 weeks i rang and ask could i cancel the sunpass as it is aloud through sunpass its self and a refund is given for the remainder. but on ringing green motion at Orlando airport the customers manager Frank was nothing but cheeky and ignorant to myself and told lies saying he was the highest point of contact in the company but he is not the general manager is but he will not and refuses to let me speak to anyone and has hung the phone up twice on me and refuses point blank to cancel the sunpass at my request even know i have spoken to sunpass and this can be done but still Frank will not cooperate on this matter and is so rude about it im thinking of seeking legal advice on the matter ...Is there anyone that can help me resolve this matter
Colin

Hello,

Please find email conversations to find about the situation below:

Joseph Gomes

To
[protected]@greenmotion.com

Jun 26 at 1:55 PM

Hi,

I would like to speak with a manager regarding a charge/dispute for a smell that was never even caused by me or my family. Please let me know a contact name and number so that I could speak to a live person and email documents if necessary.

I rented a vehicle from Orlando Florida in May and my reservation ref #

Booking Reference Number: US820422530

Please advise

Thanks,

Joseph

From: Joseph Gomes
Date: June 14, 2017 at 11:18:07 PM EDT
To: Clark.[protected]@greenmotionusa.com
Subject: Re: Joseph Gomes - Green Motion dispute

Hi Clark,

I believe that you did not investigate with your cc camera when the vehicle arrived before it was given it to me. Did the valet cleaned the car at all - please check? If they patch cleaned and spray something in the vehicle how am I to find a strong bad smell. Also the vehicle was not brought in front of the building by your valet. Previous customer returned it on the right front of your building facing Main Street and we picked it up from there. As I said earlier this was a very busy day/timing and the valet did not check it thoroughly - check your camera footage. Also, I pointed out about the smell - not green motion finding it. Did you ask the previous party who rented the same vehicle as I requested - most likely not.

As I mentioned in my previous email that NO ONE from my family did anything to cause the smell to the rented vehicle - so on what basis without proper investigation I will be charged.

I would definitely escalate as this is simply a wrong thing Green Motion is doing by charging me something that I did not do. I would request again you to see the camera footage and ask previous person who rented the same vehicle - truth maters.

Thanks,

Joseph

Sent from my iPhone

On Jun 14, 2017, at 10:39 PM, Clark Girges wrote:

Hello Mr. Gomes,

I sincerely apologize for my delay.

This happened to have been found in my spam box! I am not sure why.

In reference to the stated situation, this was brought to my attention on that very same day. You rented from us a VW Passat.

Unfortunately, there is nothing we can do in reference to this case. ccording to the pictures, it appeared as if it was stained, and the smell, being so strong and fresh, just seemed to confirm that this was recent. Being in the rental industry for some time, we understand the needs of customers. All our cars are detaied prior to rental, and while 99% of the time our cars are flawless, in the event that it is not, a customer would bring it to our attention prior to leaving.

When choosing vehicles to assign to a rental agreement at the time of pick up, valet personell locate a vehicle and bring it up to the building. If a valet found a vehicle with a scent even half that strong of the scent the vehicle had, they would not rent it. In all honesty, a customer would not take that car if it smelled like that at the time of pick-up.

At this time, I would't be able to assist.

You are welcome to escalate this to corporate offices in the UK. You may visit: www.greenmotion.com and complete filling the contact us form.

A representative will reach out to you soon and see if they'll be able to assist.

Best Regards,

From: [protected]@yahoo.com
Sent: 14 June 2017 17:15
To: clark.[protected]@greenmotionusa.com
Subject: Re: Joseph Gomes - Green Motion dispute

Hi Clark,

Please see below and advise.

Thanks,

Joseph

Sent from my iPhone

On Jun 9, 2017, at 12:05 PM, Joseph Gomes wrote:

Hi Clark,

I'm still waiting for a response from you. Hope you could do a thorough investigation by now.

Thanks,

Joseph

Sent from my iPhone

On Jun 5, 2017, at 10:32 AM, Joseph Gomes wrote:

Hello Clark,

Just found out last Monday that Green Motion has wrongfully charged us for $350 USD for a cleaning/smell fee which we did not even cause it to begin with and I’m disputing the charges. I rented a vehicle from Green Motion on May 5th and returned the car on the 13th of May. We discovered a strong smell on Tuesday (May 9th) evening.

I had a conference at Disney’s Grand Floridian resort for two days and I stayed at a Disney resort for three nights therefore I didn’t have to use the car from Sunday evening to Tuesday evening. We are from Canada and the heat in Orlando was so pleasant that Friday and Saturday evening we drove almost all time windows down. I just wanted to give you a breakdown of our trip and usage of the vehicle below:

Friday May 5th - we took the car from Green Motion and went to Courtyard Hotel on International Drive.

Saturday May 6th we went to Disney’s Hollywood Studios stayed the night at a Courtyard Hotel on Lake Buena Vista Drive.

Sunday May 7th – we drove to Kennedy Space Center and went to stay at Disney’s Grand Floridian resort for the next three nights.

Monday May 8th - I had the conference all day and all of us went to Magic Kingdom in the evening – no car required.

Tuesday May 9th - I had the conference all day and only my family went to Magic Kingdom in the morning – no car required. We wanted to go out for the evening and only then we figured out a bad smell in the car. As the vehicle was sitting in the parking lot unused for almost two days in heat the smell magnified a few folds. At this moment it would be good idea to call you guys and report about the smell but I did call and report the smell. I thought that I would lose time changing the vehicle and we only need to travel a few miles from the hotel to Disney’s parks for the next three days – since we would be in the car for only about less than ten minutes and driving windows rolled down - I did not bother to call.

Wednesday May 10th to Friday May 12th we stayed at Fairfield Inn at Flamingo Crossing and we went to On the 10th we to Disney’s Epcot still leaving the car at Disney’s Grand Floridian resort.

Thursday May 11th we went to Disney’s Animal Kingdom and this was also a hot day and after coming to car I opened all doors and windows to cool down a bit and get the smell out.

Friday May 12th We visited Disney’s Magic Kingdom again.

Saturday May 13th I returned the car. I’ve mentioned that there was a bad smell coming from the front passenger side and that none of my family members vomit or spilled anything smelly to cause such smell in the car but your customer service supervisor Frank accused me that I’ve done that. It’s very rude to accuse someone without really listening to them and jumping into a conclusion.

I asked your supervisor to investigate but he charged me a fee (without my knowledge) on the day I returned the vehicle. I’ve indicated to the receiving/return car agent at Green Motion that the smell was mostly coming from the front passenger side. My wife was sitting there for the whole time and no one from my family ever vomit in the car or had anything to do with the smell. What made Frank so certain without a proper investigation that we’ve caused the smell? I’ve returned the car in the same status it was received. He didn’t even use ‘may be’ for this situation, he basically said that we did this and I’m lying about this issue. I called last Monday (May 29th) and spoke with Frank for the charges and again he was very rude and did not supply me your full name or your email address – he certainly needs proper training on how to handle customers.

As you can see I used the car for a very short period of time in a given day even though I rented the vehicle for eight days. Please check the odometer reading for mileage driven.

Also, please check at what time the vehicle was returned and what time was the vehicle delivered to my possession. My wife saw that there was an Indian family who had little children returned the same vehicle we rented. Most likely the smell was caused by them or someone before them (little kids might have threw up or they had spilled baby related items on the floor of the car). I believe that the vehicle didn’t move after their return for cleaning – it was sitting at the same spot. As it was a busy day, the guys at Green Motion did not have time to thoroughly checking anything at all – everyone makes mistake. Just by visually looking at the car I couldn’t make a decision on smell right away – we could not smell anything funny at that moment. I request that you check the surveillance video for the 5th of May around 7-8pm. I request that you ask the people who rented the same vehicle before me and after reassuring and mentioning that you will not charge them anything for the smell and find the truth. If I didn’t mention anything about the smell Green Motion would be clueless about the smell and might have charged the next person. Ethics is everything – do your due diligence before jumping to conclusion.

It’s very important that the truth comes out. I’m telling you only the truth. Green Motion has no right to wrongfully accuse us for something that we did not do and let alone the charges.

Thanks,

Joseph Gomes

I rented a car on holiday autos.com who lists Green Motion Poland´s fleet. I picked up the car and used it during my stay 3 days in Poland. I returned it, check for damage and all is fine, took no photos, i should have...
They sent me a report few weeks later that there was a damage to the car and they will notify me with an invoice about the damage. this car was used a lot many marks from the start, also stated in the damage report i signed before hiring, and also not what i ordered, but similar model they say, Now they sent photo stating there is small scarp marks, but picture not showing any scrap marks, and they already charged my credit card for 5630 :- SEK without letting me know.

If you rent a car and always need to take picture as proof of the condition
that is not easy, here we have a car used a lot and condition report also stated many scrap marks from the start, even on same spot, but I cannot use report for this claim, that is [censor] all over...

This is a scam company for sure. Stay away!

I rented a car from green Motion in Warsaw, Chopin Airport. This service has charged me for 652 euros without informing me through unauthorized access to my bank account. I just found from my webbank that money was gone. They kept on sending me pictures of scratches that were definitely not mine and then Green Motion just stole my money. I am making a cardholder dispute with Nordea though don't know if it helps.

I rented a car on Rentalcars.com who lists Green Motion Poland´s fleet. I picked up the car and used it during my stay in Warsaw. I returned it, without checking for damages.
They sent me a report about a month after that there was a damage to the car and they will notify me with an invoice about the damage.
3 weeks after, they charged my credit card without letting me know and I have yet to receive an invoice, several months after the rental.
They do not respond to email (I have sent to all of their emails listed on websites including their UK branch), and they hang up when I call them.

Rentalcars.com told me that they are in contact with the company who is stalling in their response to Rentalcars.com.

This is a scam company for sure. Stay away!

Corrupt practises can be systematically and strategically set in place, even using legitimate paper work to con unsuspecting customers. A rouge car rental company can easily take advantage of the lack of expertise of lay customers, It can be a strategy to not inform customers of existing miniscule scratches, dents, or bumps (yes - bumps were indicated on their forms. I don't know what it even means). Unsuspecting customers with an untrained eye would not be able to see it. There is this distinction between a trained eye that the professional car renter has and an untrained eye of a customer. It is in this lack of expertise that a rouge company can strategically and systematically exploit.

The other thing rouge car rentals can exploit is the general trust tourists place in car rental companies, because of the trust built up from other reputable companies in UK and in home countries of customers.

I am a Singaporean tourist and I am reporting to you how I have been scammed and taken advantage of as a tourist by the car company Greenmotion. I had booked a car with Greenmotion Heathrow Airport from 13-Apr 3pm to 16-Apr 10am.

1. Collection
Upon car collection, staff Costa pointed out a little dent on the side and a scratch. Costa told me a scratch 1.5mm deep is considered a damage. I was immediately thankful that he had done so. What I didn't know is that he did not indicate that scratch in the form he asked me to sign. I had trusted him and signed in good faith.

2. Return
On returning the car, another staff Aniesh (not sure about his name) scrutinised that car under direct sun ray, saw that scratch and accused me of causing it. I denied it. I reasoned by relating about the "1.5mm-deep scratch" conversation I had with Costa. When we asked Costa, Costa denied and claimed that I had scrutinised the car for "30 minutes" that it was fine without scratch before driving away. This is untrue. I did not scrutinise the car. Absolutely not for 30min. My whatsapp conversations revealed I was rushing for my family at the airport and gave them a ten minute waiting gap upon car collection.

3. Under duress
I had no choice but to pay for the charge under duress as I had a plane to catch and time was running out. I am such an easy target.

4. Unjustifiable terms
For that frivolous faint scratch, I am charged me 324 pounds! Is this amount justifiable?

5. Why would Costa not indicate the scratch on my form and why would he lie?
Philosophically, there's no reasonable explanation except that fraud or ill-will is intended

6. Business Model built on Fraud?
Think about this - 324 pounds for a miniscule scratch which I couldn't even notice it at first. What kind of a policy is this for a car company wishing to build itself on good long term reputation? Back in Singapore, a BRAND NEW FULL CAR BODY PAINT job hardly requires one-sixth of that amount!

Believe me, they are charging me 700 euros for that!(see pic) To avoid this company no matter what.
Such a shame, since the car was in excellent conditions and ppl at the car pick-up were super nice and organized. However, when dropping off, they say everything is ok, and later email you with a new bill :( the picture they send you to "prove" the damage is ridiculous...
photos cant even show me the damage. avoid it avoid it avoid it! @ krakow airport, poland.

Dear,

On friday 13 th of january, I rent a car with your company in Trapani.
When I had to pay my deposit of 200 euro, I couldn't pay with my credit card, so greenmotion informed me to pay with bancontact (with a higher insurance rate). When I returned the car, greenmotion told me that the 200 euro would be transferred the day after and they took a copy of my banc card. Until know I didn't receive anything back.
I called them 3 times (once I had the 'boss' who didn't speak any English, the two other times I had his associate who would ask his boss...) and sent them an email but no reaction...

Thank you for investigating this,

Johan Van Laethem
order number: BMK-[protected]

My name is Michael Lamidis, from Cyprus.

I booked a car through you to green motion company. Suppose to pick it up from Heathrow airport, but when we arrived at Heathrow, I discovered that I have to take a bus to holiday inn hotel to pick up the car from greenmotion.
Anyway, I took the car at night so I couldn't check all the details and because I have the trust that e dreams and rentalcars are huge good companies I didn't think to check all small and big details of this car. Anyway, after 6 days, my flight was leaving at 8:10 pm from Heathrow terminal 2. I left harrow road at 5 pm and I was stucked in the traffic for more than one hour, I arrived to the greenmotion at ten to 7 pm. I gave the car to the guy, and he was checking it, suddenly he told me that I had a crack in the front window. For me, I even didn't think or see this crack, but he could see. Anyway, he charged me 648 sterling for it and I paid in cash. Because I was very late for my flight I couldn't collect the receipt from him.
First I need this company to send me by mail my receipt.
Second, I can tell you it is very un-fair to pay this big amount and more important, I can't be responsible for it. This is not an accident, this is a small stone that hit the car and I am sure that it was before. I believe that this people they trick me. but didn't have the time to argue because of my flight, as I am asking from you if you can help me to refund from greenmotion, if it is possible because I am sure that they bluff me. Also how this group don’t accept to collect from my visa and accept to collect cash. It is something very strange. I told the taxi driver who took me from holiday inn to Heathrow airport terminal 2, he was very very shocked, he said that the front window is not your problem and he said even though the whole window don’t cost such an amount, he said you could buy a car in this amount. So please do your best to help me in this problem..

best regards
michael lamidis

PS:greenmotion address: see the attachment please.