HanesBrands’s earns a 1.8-star rating from 131 reviews, showing that the majority of clothing shoppers are dissatisfied with their purchases.
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womens briefs
I have recently purchased 5pk Hanes womens cotton briefs. I have the same Hanes briefs that I bought about 6 months ago so I can compare the products. They should be identical. Wrong. The newest version of the briefs are about one size smaller, the cut is smaller and the material is thinner. The difference in both size and quality is so obvious I consider it an insult to the customer. Shame on you Hanes. Won't be buying your briefs again - ever!
The complaint has been investigated and resolved to the customer’s satisfaction.
holes in fabric / stitching coming undone
I was really surprised in my past purchase of Hanes women panties. I purchased a pack and when trying to pull them up the band was coming loose from the fabric. I went back and bought another pack in a bigger size and after I washed them they had holes in the fabric. I have used Hanes products for years but now I think I will try another. Money is to tight these days to buy something that has to go into the garbage before you can use it. Hanes I'm sorry you were trying to save on money or whatever the cause might be but you burned me twice with your poor quality c***.
The complaint has been investigated and resolved to the customer’s satisfaction.
one leg to smaal and one leg to big
I purchased two packs of hanes underwear briefs which had 6 pair per package and every pair in both packages had one leg hole that was to small and one leg hole that was to big.
The complaint has been investigated and resolved to the customer’s satisfaction.
My wife calls my hanes briefs my "peek-a-boo undies" because the now cost-saving very thin fabric is so sheer you can see right through it.
My advice is to take some scissors and cut the leg that is too small. As for me, for walking around the house, I simply don two pair - one over the other. Problem solved.
poor fabric
I have purchased Hanes A shirts for years. They are the sleeveless, ribbed t shirts. I recently purchased the boys rather than mens (i am a woman and use them as layering pieces) and noticed how sub par the cotton material is. I literally cannot wear them because the cotton is so itchy and uncomfortable. This particular pack was made in Mexico although I don't know where previously purchased mens A shirts were made. It's sad really because the quality of cotton Hanes used to use was always so soft. Not anymore! If its only the boys rather than mens t shirts where sub par cotton is used, well that's sad too! I won't be purchasing Hanes products in the future!
The complaint has been investigated and resolved to the customer’s satisfaction.
made in america
I was looking for a comfortable shirt to work out in when I spotted this brightly colored shirt. Happy that it said "American Made" on the front, I grabbed it. I am an enthusiast for creating jobs for Americans. To my horror, the shirts' tag said "Made in Honduras." Really?! Why in the world does the graphic print on this shirt say "American made" when the shirt is clearly not. Hanes should be ashamed. I quickly put the shirt back on the rack. I wish I could have spit on it. I am disgusted with your company.
thank you for your continued support and financial contribution - our goal has always been to eliminate women's breasts so they don't ever get the cancer
So do you.
seams coming unstiched
Purchased two 3 packs of boxer breifs w/ comfort waistband and after first wash one pair started to fall apart, after the 2nd wash two more pair same condition the sewing on the legs and crotch was coming out contacted Hanes, they replied very fast wanted to know some numbers that were on the bag the garmet came in now who saves them, where I purchased, the...
Read full review of HanesBrands and 8 commentstoo tight for me
Okay I am not going to give too much info b/c I know the guys would love to hear it. I am overweight. I am deuce, decue and a half and my butt rolls hang out the underwear I have. Let's just say I have had to get used to this condition. Typically, when I go to work, my boss does not refer to my first name. Instead he calls me into his office by saying, "BBRV Get in my office now". If you are wondering what the acronym stands for its "Big Butt Rolls Victoria". My co-workers joke that they may have to grease the doorway to get my 325 pounds / 5'3'' frame through the door. But that's just the half of it. So I decided enough is enough: I did extensive studies on what underwear to buy so my BR's would not drop out of my underwear. It's been a long, arduous time for me b/c it takes alot of my time to try on pair after pair. So I finally thought I had found a good pair at Target. The add for Womens Hanes said, "Women's Hanes her Way". I thought this meant that it would be my way (No BR's hanging). So I bought a pair and tried them on at home. They seemed to be working pretty good until I got to work the next day. I walk in and God as my witness, the Hanes breaks and all 150 of my co-workers laugh, clap and point at me saying: HEY FAT GIRL LOOK AT YOU. HEY FAT GIRL HOWDA YA DO. HEY FAT GIRL THE UNDERWEAR DOESN'T WORK. YOUR UGLY, FAT, AND A BIG FAT JERK! (THEN EVERYONE CHEERED). I was devestated. Any ideas?
The complaint has been investigated and resolved to the customer’s satisfaction.
waistband stretched out after one washing
I bought a package of Hanes underwear at Walmart before Christmas and every pair the waist band has stretched out so they will not stay up after one washing
The complaint has been investigated and resolved to the customer’s satisfaction.
Bought a multi pkg of Hanes men's underwear and the elastic failed after one washing. It is as if the elastic just keeps stretching until there is no elastic tension left rendering them useless. What has happened to Hanes quality. I see other complaints of the same problem. Does Hanes stand by their product. I have been a loyal customer for years and now I can't depend on their quality. What a disappointment not to mention I am out the cost of a whole multi package and I no longer have the receipt to return them. I would like them either replaced or refunded. Please advise what are my options.
Absolutely right, I had the same problem with Hanes briefs. I bought them in India and have discarded 10 numbers in all. Now stopped buying Hanes brands.
I buy your underwear all the time, and the elastic sewing is ALWAYS coming undone. I have washed them in all different ways and yet the same result.How do I get satisfaction for this, I want to continue buying them...I like the feel and fit.I am however not happy about replacing them every 2 or 3 weeks, I buy 6-9 pairs at a a time because of this problem.Please help...
TY
Nadege Moeller
I also bought Hanes underware at Sam's. I purchased two packages. The waist band expanded from 36-38 to approx. 46-48 after washing in cold water.
bad service
Purchased at walmart a hanes pedal bra at the end of june was washed before wearing per instructions. The first time I wore it was for a short time with a slight rash washed it again and after wearing for 8 hours at work when I got home there was a rash that was all over where the bra was worn, it was severe it went got worse each day and the color went from red to purple was itchy then blisters formed which broke open like deep potholes and bled then an infection developed and I had to see my doctor for medication. I had purchased a hanes bra 2 months before and had not had any problems with that one I really liked it and that is why I bought this one. There is some kind of chemical in this material used in the process and an over amount must have been used. I have been wearing bras for over 40 years and this is the first time this has ever happened to me. It took over 10-14 days to recover and I still have scars.
I purchased a 6 pak of Men's boxer brief's from Walmart. These b/b came in a variety of lovely color's. When I get home from work and such I like to hang out in the house in my boxer brief's. Loved them until I sit down at the computer...Then the waist start's to curl under and the rectangular "HANES" tag that is glued on the front left side of the waistband on the outside become's a very nasty little annoyance that start's digging into my skin, no matter if I try and fold the waistband down, this irritating little hard tag find's a way to very uncomfortably dig and poke me...In my irritated state of annoyance I have tried to peel these tag's off...They seem have been firmly glued with an amazing glue. To get them removed from the b/b they insist on taking a sizable amount of material with them..Now every pair has a quarter size hole in the waistband clearly showing the white elastic. I do love the b/b but the hole kind of irk's me, but it is much better than the brutal biting tag's. I will not purchase these again...There is the logo printed on the boxer's in the inside back, I assumed they were tag less until the the tag on the waistband started biting the crap outta me...No more...Former HANES customer...
THIS IS RIDICULOUS! IT'S CHRISTMAS DAY AND STILL DON'T HAVE MY ORDER THAT I PLACE 12/04/2013. OF COURSE THEIR OFFICE IS CLOSED. I AM OUTRAGED THAT AN ORDER PLACED WITH A SHIPPING TIME OF 6-10 DAYS HAS NOT BEEN DELIVERED BY THE 20TH DAY. I CONTACTED THEM 12/17/13 TO CHECK ON THE STATUS AT WHICH TIME I WAS TOLD THERE WAS A DELAY IN SHIPPING ALTHOUGH I HAVE A CONFIRMATION EMAIL STATING MY ORDER SHIPPED 12/05/13. I WANT MY MONEY BACK. I WILL NEVER USE HANES.COM NOR WEAR OR BUY ANOTHER HANES PRODUCT. PURE F*****Y ON CHRISTMAS DAY! !
I purchased a blue satin bra made by Hanes 2 months ago at the concord mall concord Nc when I got bra home and opened it up out of plastic a weird strong odor came from the package and the bra I immediately washed the bra just to find out it had same odor I have continued to wash bra over and over again hoping it will 1day smell right. What's crazy is I purchased another bra at the same time which didn't have the same odor can u please fix the problem and possibly reimburse me with a new better smelling bra?
Whoever the graphic artist was that designed the new packaging for the Hanes panties failed on this one. In the first place, the models heads look like they're stuck on the bodies not belonging to them. In the second place, where in the world did you find these unattractive women? They all look like they had botox shots before they modled for the covers. The packaging looks cheap and not up to the high standard I hold the name of Hanes.
refuse refund with receipt
I purchase 2 packs of hanes tee shirts comfort for $19.98. They don"t fit. There to tight around my neck. I show the store my sales receit. They said I didn"t have the plastic bags. Were not going to give you money back. They refuse to refund my money. This store is a big rip off store. K mart brockton mass.
Quality of Hanes socks seem to have seriously declined. Bought a pack and now having to discard them due to shrinkage, knotty fabric.
Please take the man doing the ball ence commercial off the air he creeps us all out! It’s just to much sexual innuendo
I took one pair out of pkg. washed it shrank 2 sizes and ripped on the seam of the waist band. I have bought Hanes briefs for 20 years and first time that I have had a problem. Bought them at Walmarts in Brockport N.Y. they will not take them back. The date that I bought them is 09-29-2023.
Hanes use to be a great product. This last purchase of tee shirts were very cheap. So cheap the collar is coming apart after 2 washings. Are these considered throw away t-shirts? The price goes up and quality goes down. Are they a China special? It’s really quite pathetic.
I ordered a pack of panties, after about the 3rd wash they started falling apart. The elastic came unstitched and they got holes in them where the seams are. I'm very disappointed in them. This was my brand and now I will no longer purchase them
purchased 12/22 they are falling apart 2/23, worst garment purchase of my life.
String unraveling elastic coming apart on all three pairs.I am going to replace them, but I will never buy Hanes again.
I bought a package of women's briefs, same size/ style that I bought three years ago and I am thoroughly disappointed; not only is the material cheaper and thinner but the cut is about a size difference and after washing in cold water they are even smaller. Walmart does not take underwear pack and I do not have a package only the receipt,
I have used Hanes for years so imagine my disappointment when after buying 2 10-packs of boxer briefs from Walmart, almost half of them are having the waistband pull away from the underwear.
I tried contacting Hanes with no result.
Bought package of 10 at Walmart and after one wash 3/4 of them did this.
They are made wrong. I bought the package from Amazon and they said to contact Hanes. The leg hole is shifted to the front. The side seams are both off. One seam is almost in the front of the underwear. There is no way anyone could comfortably wear these
They seem to be shifted to the side when they were assembled.
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HanesBrands emailsconsumer.care@hanes.com100%Confidence score: 100%Supportcarole.crosslin@hanes.com94%Confidence score: 94%communication
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HanesBrands address1000 East Hanes Mill Road, Winston Salem, North Carolina, 27105, United States
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HanesBrands social media
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After a few washings the no-scratch printed labeling in Hanes T shirts starts to lift up from the fabric and becomes very scratchy, much more so than a cloth label. I am sure Hanes has tested their products for this and know it does not last but a short time but customers don't find out about it in time to return the product - by then Hanes has made their profit.