Hank's Fine Furniture
Reviews and Complaints

I am having a major issue with my local store in Rogers, Ar. We ordered a children's bedroom suite and upon delivery one of the pieces was damaged and wouldn't accept delivery. After further inspection we decided despite the damage the piece wasn't the quality we anticipated based on the salesman description. The local store instructed the delivery crew to put it back on the truck and they would leave our ticket "open" and the chest price would be store credit. I asked if I could just get my money back and I was told no. I have visited the store from time-to-time to try and use the credit, but nothing you have is needed. I went in the store again over new years and asked for a printout of my account to see how much the credit was for and they "closed" my ticket. This resulted in the chest showing it was delivered to my house and the credit was gone. The manager assured me he would contact someone and get back with me in a day. Almost 3 weeks later I still haven't heard back so I called and the lady remembered my situation and said the manager was out, but would call the next day. Now, it's been 5 days and no communication. Can you please help me? My contact information is below my email signature.

I was at Hanks one time picking up my furniture and it seems like the guy helping me Was drunk and the other smelled like marijuana, very strong smell on the guy who was drunk, he dropped my furniture and then he said it was okay but when we got home it was scratched and dented, it suppose to be a drug free environment and I'm pretty sure alcohol was involved in this complaint, I will never shop there again that's for sure, guys didn't know why they were doing and the wrapping was horrible !

Bought a sofa a one time good deal. Came to pick it up and Jason Campbell had sold someone else a one time good deal. Then he stated he would refund my money. He had sold my sofa to that someone else for more money. So I wanted them to order or find in one of the Hanks stores my sofa, I had painted the living room for the sofa. I had paid for the sofa. Then the store manager Jason Campbell, said I was lying. When my husband arrived, he said that was misunderstanding. WARNING DO NOT GO TO HANKS FINE THIEVES!

My wife and I purchased several "leather" living room pieces from them about 3 years ago. No one mentioned that it wasn't real leather, but they did aggressively push their insurance program, because "you know, stuff happens to leather". Well, as predicted, "stuff does happen". It starts coming apart - peeling. They clearly know this is an issue since it is specifically listed in their insurance policy as not being covered.
Of course, when they sell you the insurance they tell you "it covers everything!".
My bigger issue at this point is that you can not get anyone at Hank's to call you. I have reached out to them via their website on multiple occasions with no response. I filed a complaint with BBB, and they didn't respond to them either. It is hard to believe that a large company doesn't have someone responsible to address contacts to their website. Really disappointed in " Hank's FINE Furniture "

I bought a couch at Hank's in Springfield, MO, and was told it would be available for me to pick up the following week. On the day I was to pick it up, I got a call from the salesman telling me it would be another 3-4 weeks. When I told him that was unacceptable, he said he'd "see what he could do."

When I hadn't heard from him for 4 days, I went to the store. The manager was "out" so I dealt with the assistant manager. He told me it wasn't their fault, it was the manufacturer. When I asked about a refund, he told me there would be a 25% restocking fee. How on earth could they charge a restocking fee for something which was never in stock? When I made it clear I would not be paying a dime, and I would get a full refund, he became condescending and rude. He finally offered me the floor model. I inspected it, and found it to be in excellent condition. I finally have a couch!

I did some quick internet research and found at least three other Hank's customers who went through the same ripoff - paying for
furniture, only to find out it would be delayed weeks or months, then being charged hundreds of dollars in "restocking fees."

I am a very calm person and have 27 years of experience working with difficult and volatile people. It's not easy to get me riled. My
experience with Hank's managed to do just that. I won't forget it.

There are a dozen reputable furniture stores in Springfield. I will never step foot in Hank's Fine Furniture again.

I purchased a rustic red "leather" couch and two recliners from Home Place Furniture in Pensacola in 2009. I paid for the care products and for the full 5 year warranty. I got the whole sales pitch about how the leather was dyed all the way through the full fabric so if there was a scratch, it would not show up white, etc. Well, in less than 6 months, the so-called leather had peeled off both my recliners and I started the dispute process with Hank's Fine Furniture, which is their Home Office. Got nothing. Submitted photos and complaints but they just refuse to call me back.

Lets start by talking about this show room, shady characters work here! Its not super clean but not terrible either, but I wouldn’t want my business looking like that! And lets just say they will promise the world when they can’t deliver a pen to sign your check!

First I decided to order from these shady people because I was going through a rough spot in my life and needed some furniture for my parents to use while in town. Once the furniture was ordered it wasn’t in stock. I ended up waiting 4 months before I got tired and cancelled my order!

Hank then wanted me to pay a restocking fee! How would they have to restock it if it was never stocked in the first place! What a joke these people are running! These people are nuts!

I did end up receiving part of my order and when it was delivered it was BROKEN! Thanks Hank! Thankfully it was under warranty, yeah in July. Its now October and I still have yet to talk to someone about fixing it. The BBB is now in the mix as well.

On top of all this non sense the manager of Hanks ain’t so fine! He will not return my calls and will not answer my questions. He just gave me the Direct Customer Service phone number. This crook gave me a disconnected number! I will never work with Hank’s Fine Furniture. Its a big SCAM.

Rude, Rude, no one called when the order came in and when I repeatedly called no one knew anything and could not fine anything out and the person that I needed was never there. I will never purchase anything there again. I have contacted a person that I recommeded use Hank's and told them of my experience so that they will not be put through the same ordeal. RUDE RUDE RUDE UNPROFFESSIONAL

I bought a $2300 theater sectional a year and some months ago.within a couple of months my sectional had a malfunction. still under warranty i called hanks and had a part ordered.i bought my sectional in sept of 2009.here we are in march of 2011 and im still fighting Hanks fine furniture for one measly part. im always told "we'll call you back", but im always the one to call them back. and then i read the comment from ol' brooke.WOW!Hanks im going to see if maybe there is a group law suit that all of us dumb a**&% can file.

I was in the Hanks store in Fayetteville when I found 2 chairs that I purchased. The chairs were not in stock at that location and I was told they would be available in approx a week. I went ahead and paid for the chairs in full.

I left Hanks and went to another store that afternoon and found some chairs that I liked even better and that were in stock. I called Hanks immediatly (approx 1 hour later) and canceled the order. I was told that I would have to pay a 25% restock fee on the chairs.

These chairs never left the building or were even touched by a worker in that amount of time. There is absolutely no reason that I should ever have to pay a restock fee. After complaining to the manager I was told that they would waive the restock fee if I purchased something else from their store. What a rackett! I will never shop there again.

We spent well over $4, 000 in the store located on Central in Hot Springs, Arkansas. When the furniture was delivered on Oct. 23rd, we received the wrong side buffet table. When I called the store, they said there was a mix up on skew numbers but would order the one we paid for and get it out to us right away. Sara, called and said it was in and that Bob would be delivering it. I asked her if it was the floor model and could not get a response. She just kept saying that Bob would take care of it. When Sara called and said Bob would be there in 30 minutes, I told her to tell Bob not to bring out the floor model, as I had already seen the shape it was in at the store. Again she would not respond. I asked her twice more, point blank, "Is it the floor model?" Again I could not get her to answer a simple yes or no. When Bob arrived he had the glass buffet table in the back of his truck, only covered with a blanket. It was him and his wife that delivered it. Very Unprofessional! I asked him point blank if this was the floor model and he would not answer me. As he took the other one to his truck, I noticed the chunk out of the back leg, drawers messed up and scratches on the sides. Bob took off after loading the other table. I called Sara and explained to her that I was deceived and did they think we were stupid. She said I would have to talk to Bob, which he would not be in until the next day. I told her that she was unprofessional by evading and essentially tell us a bald face lie. She hung up on me. My sisters, mother-in-law went to the store that eveing and talked to Jesse the store Manager. The discussion got real heated when he said that they no longer make that model and haven't for a while. It is a real shame that the store tried to push off a damaged piece of furniture that full price was paid for. My sister did get loud with Jesse and he got in her face and yelled at her. He then tried to throw her out of the store. She also paid for the furniture. He told her that he was a military man as a threat and that was soooo unprofessional of him. He said we can not go any higher with our complaint because he is store manager and there is no one above him.
I have never in all my years seen such rudeness and disrespect from a furniture store. After spending over $4, 000 in your store and to be treated like that is disgusting.
They were rude, lied, and was disrespectful.

I bought a couch from hanks fine Furniture in harrison, AR. a few weeks ago. My husband and I did the 9-day layaway plan. We payed 300 down. The next week I went in and paid the other 300. My salesperson said that they had new computer software in and that it wasn't going in the system that I had paid the total amount due so he scratched out the number on my receipt and wrote 0.00 to show that I had paid for it. Well, when my couch came in, the computer still hadn't shown that I had paid for it, but I showed him my receipt and he remembered. So he loaded up my couch for me. (NOTE that they will not load your couch unless it has beem completely paid for with the lawaway plan) Well, its been about 3 weeks Since I recieved my couch and I got a call today form hanks fine furniture. The man on the phone proceeded to tell me that I owed them 300. I kindly told him that I had paid that amount and that my salesperson had to handwrite me a receipt because When i came in the software was messed up. He said, "well, in my computer it has you as oweing 300 and home office tacks all of that and they don't mess something like that up and they don't have their money for that sofa and that I needed to pay for it." I asked him if I could talk to the person that Sold me the couch and he said that he didnt work there anymore. So I asked him for home offices number and told him I would contact them. In a very rude way, he said, "well that would be perrrrfect" So I told my mom about the incident and she decided to give hanks a little call. She let him have it. She then told him that she could fax him the receipt which, indeed had his name on it as well as my salespersons name. He then told her he would try to figure things out. IT is pretty dang sad that even if you have a receipt of sales, that it doesn't seem to matter anymore. It apparently has no worth and is no form of proof anymore. And the way this idiot called me and ACCUSED me of taking a couch without paying for it just bewilders me! Especially because of the fact that THEY load you up, THEY check before they load you up to make sure you have paid. I will NEVER be going there again. And if they have an employee STEALING their money they need to get their ### straight and find the person instead of Accusing customers of not paying.

Join me in calling the Arkansas Attorney General's office [protected] They will connect you to the consumer protection agency. You will receive in the mail a complaint form fill it out with every thing you have from hanks furniture. I have in writing that they would send someone to fix my furniture and never did. I have been trying to figure out how or whom to contact when I read 1 complaint and the man said he had a recording and was going to bring to the attention of the Attorney General. The state will send an inspector to perform audits on their paperwork I know I am an inspector myself and I perform audits on a daily basis. I can not do this alone join me in bringing down this fraudulent company all it takes is a phone call and filling out a complaint form. LETS SCREW HANKS FINE FURNITURE AS THEY HAVE DONE TO SO MANY PEOPLE.

My wife and I bought a couch with bed, Loveseat with recliners, kitchen Table with chairs, and an ottomon. We did not have the entire ensamble for more than 4 months when the couch bed would not open found out there was a board that broke. Also my wife inadvertently had 2 burn spots from the fireplace the furniture had burn proof chemicals applied at additional cost. We bought the furniture in joplin MO. When we explained what happened to the manager he informed us that the cusions would be replaced and the couch would be repaired we waited 4 weeks and no repair man had showed up we called once a month for 3 months and still no repairman or new cushions. We were informed upon visiting the store that the manager who sold us the furniture had been fired and the Joplin Mo store was being closed and relocated to the main store in Little Rock Arkansas. For the next 6 months my wife tried to get the cushions and a repairman to come to our house and fix the furniture finally we recieved the new cushions for the couch but they were a darker color than the original cushions. The Love seat requires that a repairman would have to install cushions and the couch required a repairman. To no prevail we have not seen or can not get ahold of anyone at Hanks Fine Furniture just an answer machine. Our furniture has an extended warranty but Hanks furniture still has not sent a repairman to fix our furniture. We spent close to $3, 000 dollars for the furniture and would expect that this sum of money would at the very least receive a return call. this establishment is what is wrong with america today no one will stand by their product or word. My advice to anyone thinking of buying furniture is to buy from anyone but Hanks Fine Furniture.

On 3/20/2010 I purchasesd a recliner from Hanks in Little Rock AR. It was a display model and the one in the Little Rock store was already sold but there was one in the Jonesboro AR store (approximately 2 hrs away). The salesperson said trucks run between the stores each week and our chair (we paid for it on 3/20) would be in Little Rock in 7 - 10 days. On 3/31/2010 I called the LittleRock store and they advises the chair was in transit. On 4/3/2010 I called the store again to see if the chair was in; same story..."in transit". I immediately called the Jonesboro store and the assistant manager said he loaded the chair himself on the previous day and it would be in Little Rock on 4/6/2010 ( a long wait for a 2 hr trip). Warehouse closed on 4/5; no chair on 4/6. On 4/7/2010 I called and was told the chair had finally made the 2 hour trip! I went to the warehouse and the worker put the wrapped up chair in the back of my SUV (it was raining and I did not unwrapthe chair at the warehouse). When I got home and opened up the SUV I was shocked to see a sticker price about $500 under what I had paid for the chair. My wife looked at the chair and said it was the wrong chair; the SKU did not match. I took the chair back to the Little Rock store and found out that the Jonesboro dude loaded the WRONG CHAIR! I called Hanks HQ and was told to deal with it that mistakes happens. The Little Rock store manager verified that the chair I bought was actually in the Joneboro store and upon finding out it was there promised me that it would go on the truck from Jonesboro 4/9/2010 and be in Little Rock on 4/10/2010. I won't hold my breath. On 4/8/2010 the salesperson that sold me the chair called and said my chair was in (she had no clue what happened the day before). This is my second and last purchase from this crappy store.