Lowe's
reviews and complaints

My Harbor Breeze ceiling fan remote control quit working. Upon testing the battery it only read 9.2VDC when it was supposed to be 12 volts. I purchased a new battery, operated the reset button but the remote still won't work. I have tried numerous sites on the internet to contact Harbor Breeze for troubleshooting tips but it appears there is no way to get any. One site that claims to be Harbor Breeze only says to call a number (which I will do when they open during normal business hours). All the information concerning Harbor Breeze is convoluted or not available.

i purchased a Samsung washer on 11-28-14, the washer failed on 7-18-15.I called Lowes customer support line on 7-20-15 they said that someone would be out next day to repair.repair tech called and said that it would be two weeks for they could make it out.i called lowes back they said they would have some one else out the next day, they also called and said they cant make it for a week.called Lowes back and they transferred me to the store manager where i bought the washer, waited for him to call back for 3 hours and it was after 5 when another gentleman from the store called me and told me he had the problem solved and a tech would be out in two days.Surprisingly he didnt show or call!.in the meantime i called Samgsung directly and they fixed my washer in 2 days.customer service at lowes is awful, will never buy and appliance from them again.The only person at Lowes that made any attempt to solve the problem was Irv at the denton Tx store he at least called to check up to see if tech had made it to my house.

I had a terrible experience dealing with the Lowes in Easton, MD flooring department. My wife and I went into Lowe's on 7/2/15 to order 865 ft2 of carpet for a home we recently purchased. The salesman talk up the stainmaster carpet special over in-stock carpet and said from order to install would take 20-30 days. After 10 days from ordering we still had not been measured. I called once and finally had to stop into the store. After almost two weeks we finally got measured on 7/14/15. When the guy shows up to measure he did not have the one tool a person needs to measure... a tape measure! I had to let him use one of my tape measures. Talk about instilling confidence! After being measured I was informed it would be a minimum of 10 days to get special ordered carpet and then another 10 days to schedule install once it was delivered. We will be significantly more than 30 days. The final straw that caused me to cancel my order was that when they called me to give me the price estimate, I was informed I needed to come and pick different carpet, because the carpet we picked was not part of the promotion. What? In the store and on lowes.com it states "free installation with ANY stainmaster carpet purchase". The carpet we selected was a stainmaster product. If it was not such a pain to lift the $600 of tile I purchased I would return it also. Being a small town, I still have to shop at Lowe's but not for my big ticket orders.

My husband had a lowes card that went into collections back in 2010 and we immediately paid it off along with a lot of other bills we had so we have the copies of the checks to prove it. we never once thought another thing about it because no one sent us anymore letters requesting money so we thought all was good. This year we pulled our credit reports because we are trying to buy a house and were denied because LOWES/SYNCHRONY is reporting that we have a balance still. the report shows were it went to collections and then it says it was charged off. the status stayed charged off for a few years and then you see all of a sudden there is a balance of $2, 200 and a payment of $53 and a past due balance of $437. it shows those amounts exactly every month for the past few years. now if we had been making payments the balance would go down right? well according to the report it never did and the past due amount stayed the same and the payment amount stayed the same. we NEVER made any of those $53 payments since we already paid the account in full! I called lowes customer service only to have the representatives say they didn't have any account for my husband. they couldn't pull up nothing. then finally I got another representative (after calling multiple times) and they finally pulled it up and said that the address they showed was not the address we were giving them and they said they couldn't tell me or my husband anything else about the account because their screen just said to have him call another number. so we called that number only to have talked to 2 different foreign women who both said that they did not have an account for him and didn't know why they were giving us that number. I called lowes back again and told the next person I talked to what the foreign women said and all she could say was I don't know, that is the number it says to give you. so now I am at a stand still with this because I have a credit report for him saying he owes this but yet when we try to find out who has this account and what is going on with it since it was paid years ago, no one seems to know what we are talking about or have the account. I guess my next step I a lawyers office because this is ridiculous! it has hurt my family tremendously and the sad thing is that my mom works for lowes and can't even find anything out for me. I will NEVER go to lowes again. Home Depot will be the place we go for all our home improvement needs.

I spent $45000 on renovation at Lowe's and over a year and still not done. What is done is done incorrectly. They cut corners at every chance and do shabby work, their delivery and customer care are all jokes. They lie and lie, their slimy and shady. They'll get you to buy cheaper products, but for the more expensive prices...the bait and switch. We even had stuff stolen out of our house and they acted like we were lying. Whatever you do, do not use them!

The subcontractor was supposed to deliver my 28" refrigerator yesterday from 4PM-5PM he didn't show up at all. When my landlord called him he told my landlord that he was there which was a lie and that it would have to be rescheduled for today. I hope he shows up today

So I've been looking at tool sets for months, at least since December 2014. There is one toolset that was selling for 14.99, and now a week before Fathers Day is selling for 24.99. My firend who has access to the Fathers Day ad that hasn't been posted yet shows the toolset on sale for 14.99, 10 dollars off. This to me is just bait and switch BS. I just want to warn folks the are being maniuplated that this really isn't a good deal but they just want you to belive it is.

My grandpa Oris Mcphatter who is 88 years of age paid over $10, 000 to lowes to get a tin roof installed on his house in 12/2014. I had not been out to his house in a few months up until around April! I could not believe what I saw! They left the facial board unprotected and never boxed in the sides which is now rotten from the rain. They also left the excess debris from the roof laying in the yard! I followed the chain of command hoping they would resolve this problem by now with no resolve. I started complaining in 04/2015 and they responded even sent a rep out who confirmed a month ago the job was not complete but nothing had been done! I get calls from some people saying he didn't pay for the sides and some saying they are going to come out and finish the job? I feel like the contractor noticed he had to elderly people and took full advantage of them and now lowes is doing nothing to protect their customers. I will keep complaining all over the internet and my next stop will be the news.

I bought mower they say ( buy ext warranty it is easy if anything happens just call 24 /7 we will pick it up fix it and return it fast n easy ... NOT did I say Not so 1 st time I called them they call allied who set up to pick up, and I must call allied to confirm, , a week later allied still not answering phone or returning message lowes can not get through to them then day before pick up we both get through to them pick up day I stay home all day NO show on thier part lowes says they will be there in 24 hours I saty home 2nd day NO show finnlly my call goes through to them again pick up in 3 days they show, person lifting my riding mower onto truck ( I offered to help he says no then drops my mowers half off tuck lift then says help me .. I do so ok end of 1st time Now we are on
the 2nd time call lowes the now say call this other waaranty company BTTW Warranty did so the say TB mowers will pick up I stay home all do they do not show and lots of bad reviews on them so BTTW says 5 days later we have solar power mower inc will pick up I stay home all day they are a no show NOW it is really bad you have to call all they companies your self and still a week and a half nothing 2 days off work ? I am waiting to see how this will all end

Bought 2 Oyster Cove Fans with remotes. The first fan and remote work fine, but after my handyman spent 5 hours trying to install the second fan, the connectors did not connect so he had to cut the wires and spend extra time making the connection. The remote did not work at all. I called Harbor Breeze to see if they could send me some kind of refund, and they said I would have to send them the entire fan. I told him that made no sense since I already paid $100 to install a defective fan and I wasn't about to have my handyman take it down and then put it up again for $100. The fan could me $149 the Installation has already cost me $100. I will remember next time not to buy any Harbor Breeze products.

We ordered our carpet from Lowes in Milledgeville Georgia with them knowing that we had a deadline of getting it installed. We were assured that the carpet would be installed before April 15 because I have new furniture coming on that day and I had to give the company we purchased our furniture 8 days notice if there was going to be a problem. Well the carpet came in and the installer came to put it down on Monday April 13th but the carpet was not the right measurements. It was ordered right but came in wrong so the installer called lowes and talked to Keith in the installation department about it and Keith was suppose to call me back. Well I ended up calling him back and he said he was working on trying to get the carpet overnighted. At this time my husband talked to him and he said he couldn't get it overnighted that it would be Wednesday afternoon before he could get it. I have spent a lot of money in the past 2 months with Lowes and I feel like they didn't even try to get it overnighted. I then called the furniture store and told them that I couldn't get my furniture delivered on the date we had stated and it didn't go to well. My furniture is in transit and is still coming on Wednesday and I have no carpet on my floor witch I have already paid for. I still need to buy a few more things to finish my remodeling but I don't feel like I need to give Lowes anymore of my hard earned money because of the way I have been treated.

Before you decide to take home laminate sample(s) or order samples online (at $5 each), ask first if that product is still available. There is a good chance it isn't. 3 of seven (store and online ordered samples) I was considering were discontinued products. They do not update the sample board or the online sample selection. You can waste a great deal of time. Be prepared though. It takes them an hour to confirm whether or not that product is available.

Second time (a year apart) that this has happened.

If you are looking for laminate flooring at Lowe's BE AWARE. The sample board (like, 80 samples) where you'll look for something of interest is apparently never updated. Three of four samples I checked out, were items no longer available. What a waste of my time and effort! To top it off, it took me 10 minutes online to find that out for myself, yet it took them over an hour to confirm what I already told them.

Do not assume that what's up on that sample board is actually available - special order or not. It's either that sample display is deliberately "all for looks" or the (btw, government TARP subsidized) store just doesn't spend any time keeping things up to date. Sorta like AMTRAK.

Bottom line: Find something of interest in that laminate display? Want to take a sample home? Pin them down first! Make them find out if the product is, in fact, available. Otherwise you are wasting your time.

Two and half years ago I had lowes to install quartz counter top they sent out 5 star to install . first after 6 months my counter top opened and dropped along the seams. now my undermount sink dropped down 3 inchs I looked under the sink they did not even secure the sink to anything in the front ... it was just a matter of when not if it would hold ! NEVER AGAIN WILL I BUY AND HAVE LOWES OR 5 STAR TO INSTALL AGAIN

We ordered a 48" chandelier and were provided with a 36" chandelier. This is a cottage and a construction site. The electricians went ahead and installed the smaller antler chandelier when they were there and the scaffolding was available. When we arrived at the site we noticed the mistake so I contacted Lowes Canada customer service who advised that we must provide pictures with a measuring tape in order to be credited the difference in price.
As this is a seasonal property and we live in another province we were not able to provide this for several months.
Now that I have provided this information to Lowes, they are telling me that "due to the time difference between our initial communication and receiving this information we are unable to credit you the price difference."
I consider invoicing a customer for a significantly more expensive product that the one supplied to be fraud. Lowes is aware that we cannot return the product without hiring electricians and bringing back in the scaffolding, etc which would be not worth the expense. Therefore, we agreed to live with the error provided we are refunded the price difference.

Below are the pictures as proof sent to Lowes. They have now declined to honour their commitment to a refund, however, I do believe it is fraudulent to invoice a customer for a significantly higher priced product that what was actually supplied.

We own our condo since Jan. 2013. It's a 3 bedroom condo with 6 ceiling fans installed; 3 operating a switch and 3 from a remote control. When we came back last november I could not start either the fan or the light on the ceiling fan in our bedroom. It is Harbor Breeze "Aero" #187541 and the remote is #RC-104L. When I put the 9 volt battery in the remote control, it heats up and the fan ot the light do not respond to any button; so I have to take it off to avoid futher damage. I have check the wires with line detector in the switch and in the fan and my detector blinked red which means that electricity (voltage) is present all over the line but still does not work. I went to Lowes this afternoon and all they told me was to call the company to get an answer to my problem. Can you help identify the problem or find a solution ?
Thank you, Charles

30 days. Less then 1 year old. Purchased 5 year warrenty. Called 1 month ago aa it wasn't cooling. Took 2 weeks to come out. 1 week to show up. 1 day to break again and they admit they ordered wrong part. 2 weeks and still no working refridgerator. Who in Lowe's can go 30 days without a working refrigerator? How much food did I lose. How many meals did I have to buy because I couldn't buy groceries. Not until 30 days passed did any of your representatives tell me they might reimburse me if I rent one. Guess what lowes? I don't want to rent one. I want a working refridgerator to store milk and groceries in for my 3 boys. Do not reply to this complaint with telling me to list my itemized groceries. 30 days. Trust me when I say every media outlet. Every social network. Including BBB will be notified of this horrific customer experience.

Robin Ru