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CB Food and Beverages HelloFresh Delivery meal kits and charging me for it when I haven't signed up or reactivated my previous plan
HelloFresh

HelloFresh review: Delivery meal kits and charging me for it when I haven't signed up or reactivated my previous plan

S
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4:17 pm EST
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I was using HelloFresh from 2021 till mid 2022 and stopped it once I moved to Oamaru as delivery to my new address was not possible. Last year on December, I happened to use a voucher that I got just to see if it was still valid.

I only entered my account details to see how much the delivery would be but I never went through the payment process. Yet, a food box was delivered to the address I gave and the delivery charge ($14.99) was deducted from my bank account (on 27 Dec 2023).

On 10 Jan 2024, another meal kit was delivered to the same address and a fee of $122.99 was withdrawn from my account without my knowledge. I checked the app to see if I had accidently reactivated my previous plan or subscribed to a new one but no such info was available nor did I receive any emails/texts about this. I sent them a message regarding the issue via their customer help service on their app but never got any reply.

Even after all this, on 24 Jan 2024, another delivery was made and I was charged with $142.99 for it. I tired to contact them via phone but wasn't helpful.

Claimed loss: NZ$ 280.97

Desired outcome: I would like to stop receiving meal kits and get a full refund of NZ$ 280.97 that was deducted from my account.

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HelloFresh is ranked 4 among 143 companies in the Food and Beverages category
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