HelloFresh’s earns a 4.5-star rating from 1472 reviews, showing that the majority of meal kit subscribers are exceptionally satisfied with culinary experiences.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
They didn't deliver food and took larger sum than needed
We ordered food from the website www.hellofresh.com. But our order hasn’t been delivered. As well as these jerks overcharged us. They took additional sum for the dish, which we haven’t ordered. WTF? We tried to reach these jerks, but they of course tried to avoid all communication with us. I wonder if there are other people, who had the same experience. Let’s share views about this website.
HelloFresh Reviews 0
If you represent HelloFresh, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
About HelloFresh
HelloFresh offers a variety of meal plans to suit different dietary needs and preferences, including vegetarian, low-calorie, and family-friendly options. Customers can choose from a weekly rotating menu of recipes, which are developed by in-house chefs and nutritionists to ensure they are balanced, flavorful, and easy to prepare.
The ingredients used in HelloFresh meal kits are sourced from trusted suppliers and are delivered to customers in insulated boxes to ensure they stay fresh during transit. The recipes are designed to be simple and straightforward, with step-by-step instructions and photos to guide customers through the cooking process.
One of the key benefits of using HelloFresh is the convenience it offers. Customers can skip a week or cancel their subscription at any time, and the meal kits are delivered directly to their doorstep, eliminating the need to go grocery shopping or meal planning. Additionally, the pre-measured ingredients help reduce food waste and save time in the kitchen.
Overall, HelloFresh is a popular meal kit delivery service that provides customers with fresh, delicious meals that are easy to prepare and tailored to their dietary needs and preferences. With a focus on convenience, quality ingredients, and tasty recipes, it's no wonder that HelloFresh has become a go-to option for busy individuals and families looking to simplify their mealtime routine.
Here is a guide on how to file a complaint with HelloFresh on ComplaintsBoard.com:
1. Log in or Create an Account:
- If you already have an account on ComplaintsBoard.com, log in using your credentials. If not, create a new account to proceed.
2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.
3. Writing the Title:
- Summarize the main issue you have with HelloFresh in the 'Complaint Title' section.
4. Detailing the Experience:
- Provide detailed information about your experience with HelloFresh.
- Mention key areas of concern such as transactions, the nature of the issue, steps taken to resolve it, personal impact, etc.
5. Attaching Supporting Documents:
- Attach any relevant supporting documents that can strengthen your complaint. Avoid including sensitive personal data.
6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses.
- Utilize the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.
8. Submission Process:
- Click the 'Submit' button to submit your complaint to ComplaintsBoard.com.
9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.
Ensure you follow these steps carefully to effectively file your complaint with HelloFresh on ComplaintsBoard.com.
Overview of HelloFresh complaint handling
-
HelloFresh Contacts
-
HelloFresh phone numbers+1 (800) 733-2414+1 (800) 733-2414Click up if you have successfully reached HelloFresh by calling +1 (800) 733-2414 phone number 42 42 users reported that they have successfully reached HelloFresh by calling +1 (800) 733-2414 phone number Click down if you have unsuccessfully reached HelloFresh by calling +1 (800) 733-2414 phone number 92 92 users reported that they have UNsuccessfully reached HelloFresh by calling +1 (800) 733-2414 phone number+49 17 4723 5961+49 17 4723 5961Click up if you have successfully reached HelloFresh by calling +49 17 4723 5961 phone number 11 11 users reported that they have successfully reached HelloFresh by calling +49 17 4723 5961 phone number Click down if you have unsuccessfully reached HelloFresh by calling +49 17 4723 5961 phone number 21 21 users reported that they have UNsuccessfully reached HelloFresh by calling +49 17 4723 5961 phone numberDirector Public Relations Communications+1 (518) 538-8608+1 (518) 538-8608Click up if you have successfully reached HelloFresh by calling +1 (518) 538-8608 phone number 0 0 users reported that they have successfully reached HelloFresh by calling +1 (518) 538-8608 phone number Click down if you have unsuccessfully reached HelloFresh by calling +1 (518) 538-8608 phone number 1 1 users reported that they have UNsuccessfully reached HelloFresh by calling +1 (518) 538-8608 phone numberHead Of Communications+1 (973) 210-4915+1 (973) 210-4915Click up if you have successfully reached HelloFresh by calling +1 (973) 210-4915 phone number 0 0 users reported that they have successfully reached HelloFresh by calling +1 (973) 210-4915 phone number Click down if you have unsuccessfully reached HelloFresh by calling +1 (973) 210-4915 phone number 0 0 users reported that they have UNsuccessfully reached HelloFresh by calling +1 (973) 210-4915 phone number
-
HelloFresh emailshello@hellofresh.com100%Confidence score: 100%Supportkim.straus@hellofresh.com94%Confidence score: 94%nicole.messier@hellofresh.com93%Confidence score: 93%Communicationprusa@hellofresh.com92%Confidence score: 92%ir@hellofresh.com92%Confidence score: 92%pr@hellofresh.com91%Confidence score: 91%communication
-
HelloFresh address40 W 25th Street, 7th Floor, New York, New York, 10010-2721, United States
-
HelloFresh social media
-
Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJul 17, 2024
Most discussed HelloFresh complaints
They didn't deliver food and took larger sum than neededRecent comments about HelloFresh company
Reactivated my subscription without my knowledge.
EarthsOwn.com
1 review
TonyChachere.com
1 review
Lucky Leaf
1 review
GoMacro
1 review
Vivil
1 review
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
Cancelled account online and called to ask for refund and cancelation. Receiving another box this week and charged. Company claims I did not cancel account, just the box. I cancelled online thr week prior.
have cancelled my membership to 'Hello Fresh' due to charges to my credit card when there is a balance on my gift card. Charges to my credit card should be reimbursed via PAYPAL. $18.34 on 12/24/2023 and $11.73 on 12/31/2023
Thank You,
Milton Futrell
3110 Havasu Way
High Point. NC 27265
Please do not send me anymore of your Just fresh food parcels l am completely un satisfied by them and l only ordered a sample pack to try and now found out your sending me more, your food is of low quality and of the cheapest ingredients, sorry but l wouldn't give that sort of food to anyone, Mr, Peter Bernice,
received order but Tex mex turkey was not included. Just the card. It is missing.
my delivery still hasnt been sent
I never had my free box, no one answer phone, a [censored]ing bot try to resolve the problem. I can't talk to a human and they make me loop around in their website.
[censored]ING TRASH COMPANY. JUST CLOSE FOR [censored] SAKE
Good morning,
This is not a complaint as such, but I seem to "have fallen off" your radar, in that I have not received your email for this week's menu choices.
I confirm that my email address is petermcconnell792@gmail.com
Can you please advise,
Many thanks
Peter McConnell.
Hello, So ive cancelled my hello fresh account. but they took money out of my account even when, 1. didn't order anything 2. don't use hellofresh anymore 3. have already cancelled my plan and subscription.
Billing/ was billed for two orders and not refunded when the service was cancelled. This was back in January and I still have not received my refund. Can someone please help?
Invoice Number: [protected] Order Number: [protected] Date: 01/13/2023
Merchant
HelloFresh
[protected]
Invoice ID
MR02807256877673489925
I was charged yesterday for a box which i didn't order or receive. I paused my orders so I am unsure how I have been charged. This order is not showing in my account as out for delivery. I want this charge refunded. I do not have an order number as there is no order on my account.