Holiday Inn
Reviews and Complaints

July 4th: One night

To whom this may concern:

My name is Vanessa Hernandez, from Dallas, TX. I was hoping to experience a great vacation with my boyfriend but I was deeply disappointed that my stay was discouraging. The hotel was very rude and messed up our reservation for 2 king bed- non smoking. Please fix this issue! They said it was your fault. If that is true I need to steer clear.. please prove them wrong. This took place in Holiday Inn Express & Suites- Downtown Austin. :(

Do not get a timeshare from these people.

To listen to their salesmen, this was the best deal ever. Go anywhere, go anytime, easy on-line booking, value going up up up. We are telling you these promises are nothing but lies sold to us by high-pressure salesmen.
I am going to tell you how it really is!

I paid have paid over $17, 000 in the last 5 1/2 years and have gone on vacation 3 times. These vacations were sadly subpar and not worth the money. We were "lucky" to have even gotten that far. The website was not easy to use. Plenty of times I tried to book in 2015 and 2016. I was able to go on, but unable to book anything. Going to "account overview" or "plan a vacation" always resulted in error page. Once I got lucky and was able to book vacations for december 2016 and february 2017.

Representatives weren't helpful. It didn't make a sense to even contact them. (when I did at first try going through them for a booking, they told us it cost $50 to book a vacation. Salesmen never mentioned that. These three vacations have cost us $150 just to book them.) miles d. And others never told us about maintenance fees. It was a very bad surprise to get that bill and not have planned for it or budgeted for it. That took a big chunk out of our finances.

They never told me about the rescission period, although I wasn't looking to just cancel it right after buying it. I wanted to get some use out of it like they promised me. How could I have known about the problems I would encounter so far in the future?

I have called to talk to them about not wanting it any more. They told me we had to pay it off first before you will take it back. They gave me the name of a resale company sumdayvacations.com and told me to try and sell it through them. They wanted $500 just to list it. No, I didn't do that. That is no help to me at all. And they have very bad customer reviews. Why would you refer me to a company like that?
Renting it out to make money? More points through referrals? Rci points? There is no way I will refer anyone to orange lake after the hassles I have been through. Same for renting it out. The salesmen told me I could use points for airfare - not doable.
What the salesmen told me about the timeshare is not close to our experience.

Once again do not buy a timeshare here.

I have been an employee at the vineyards for almost 2 years. Until today I walked out on my job for the second time. I'm tired of being disrespected by the executive housekeeper. Nobody wants to come forward to say anything because of flooding their jobs .but I will.this ex housekeeper had the nerve to say something to me about the way I looked.i can't help it when I've been sick and lost a lot of weight.she told me I need to look at myself the way I look.she does mean things to people just to get others mad and turned against each other .she's a bully .as long as ur doing exactly what she wants and when she wants u have no problem. I don't think that's any way to do employees furthermore she's the worst supervisor I've ever had.always wonder why the turn over is so bad.now I know why.

I was a guest at your hotel on may 18 thru 20th in room 610. I left my makeup bag behind, and within couple of hrs calling back, nothing was found nor turned it by housekeeping, I have talked to someone a couple of times, and the last person I talked to told me"so what do you want us to do" I want my stolen bag, or at leastpay me for it, the house keepers are probably wearing my red lipstick and all the makeup I had, please someone tell me something will be done. I had expensive makeup in there, it may not just be makeup to you, and your staff, but I worked my [censored] of to buy my things, I dont steal. Gracemartinez

[protected]

I made a reservation nearly 3 months in advance at the Holiday Inn Express Suites in Meiden, CT. Upon my arrival, I found 3 employees arguing about their work schedule in full view of customers and I had to wait for one of them to notice me to be acknowledged and get service.
I didn't realize that the woman had placed me in a handicapped room and was overcharging me by over $100. I had just driven 4 hours and was tired and trusted that the charges were correct.
The pool water was cold and no one was swimming.
I noticed the overcharges just before leaving and made the front desk aware but the young man said he couldn't change it; his supervisor would have to. He contacted her and told me she apologized and would address the issue later in the day but never did. I left thinking that the problem would be resolved. I had to contact Booking.com. They tried to contact the facility and received no immediate reply. I had to send proof of the charges and am awaiting a resolution in this case.

I made a reservation at Holiday inn Anaheim, after I was transferred to a guy trying to sale me a 3 night stay in Vegas. I told him I wasn't interested right now. He was very persistent and after 20 minute of dealing with him I said ok. I would like a refund of the $199.00 to my IHG credit card. Package#REE1524505869 I do not want this package. Please refund my money! Not interested. Thank you, Frances Reed

I had a one night stay that I booked on business at the OAK Holiday Inn Express Oakland Airport because of our corporate relationship with them throughout the US.

I work for Southwest Airlines and typically our hotel partners are very accommodating to our schedules. I was meeting with night shift crews across our west coast network and since I worked overnight on Saturday April 14, 2018 I was hoping to arrive in Oakland and possibly check in early to sleep during the day since I would be working at night. To my surprise I was told that I would be charged a $35 upcharge for this request or I would not be able to check in till after 1pm. I did ask if there were any rooms available and they mentioned they had quite a few already available time at hotel was 11:10 am local.

I did not pay the fee and was expected to set around in the lobby until 1pm. This was definitely disturbing to me which at other hotel sponsors we have always been accommodated.

Room 420 on Biscayan Avenue in Miami Florida is dirty . I didn't notice until that evening when I was in the restroom that the bottom of the toilet was not clean nor was the back of the toilet . I think got ready for bed and pull back the covers to my bed and there was a long black hair in my bed . That was an indication my sheets had not been changed . My mother slept in the additional queen bed that was in the room and I did not notice until the next morning that her sheets had not been changed either there was a bloody spot that was crusted over on the side of her sheet on the side of the bed on the fitted sheet. That also was a pretty good indication the sheets had not been changed from the previous guest. I mentioned it to the guest service attendant downstairs and she didn't seem very interested in what I was talking about . I Then came back up to my room thinking I needed to check out but first I was going to call and talk to the manager and he didn't answer so I left a voicemail on his phone and I have not heard back yet. I want him to come and look at what I'm talking about but that's probably not going to happen since check out is very soon . Please call or text me at [protected]. Thank you, Julie Windle

When I became a rewards points member, I was assured I would not ever lose points that I earned. When I recently tried to use them I was told I had lost them. I was also told that I had been sent E-mails stating that holiday inn was changing their policy. I never received any e-mails, but was told I lost my points anyway.
I would like to redeem my points if possible.
Priority club # [protected] Kenneth Byas

Very dirty unhealthy or sanitary Hotel. Smell of urine in stairwell missing objects in room. Dirty floors very very small pool. Hotel looks as if it was remodeled 10 years ago and not a penny put in sense then. So-called laundry room was broken and useless. Staff help it's just as useless as this hotel it's a shame because the Holiday Inn Express when first introduced was a fine hotel but not anymore

Hello, .

On 11/29 I arrived in New York to vacation with friends, This was my first time visiting New York.The room was under my friends name Joann Ontherun so while waiting for my friends to arrive I asked if I could pay my portion of the room with was 273. They front desk was very accommodating and swiped my card. It should be noted Room 808. Went up to our room and left our bags and went sightseeing coming in late and going straight to bed. 11/30, The next morning I noticed I had slept in a bed and used a pillow with blood stains. I was appalled. left the bed in a disarray so the housekeeping would change the linens and left the pillow blood side up to ensure it would be changed. Came in late on 11/30 and the bed was made with the same linens stained with blood. I called manager and she took pictures as did I. She apologized and said it was obviously blood. The housekeeping failed at cleaning my bed. I have been very sick and was lucky to make the trip however I am so upset that I slept in a blood stained bed one night and due to lack of care I was about to sleep in it again. I would like a refund for the amount I spent. not the entire room. My roommate was fine with her bed, Mine was bloody. I have pictures. I do not feel a free breakfast pass is enough. I have thought about it and prayed for a week but I still feel your hotel should be held accountable for the lack od cleanliness and professionalism on housekeeping's part. I would like to close with saying that the front desk staff was very friendly and the door guys were helpful and kind.

Melissa Minjarez

I stayed at The Holiday Inn located on 8th Ave in New York.

On November 25, 2017 I overheard the owner of the Holiday Inn 5627 East 22 Panama City Florida, yelling at a female employee. The owners name is Ajay Bhakta. He yelled at the employee saying she should know something off of the top of her head. He was also yelling because a light was left on. There was also new wallpaper going up. That same employee and myself was exposed to a lot of flying dust. There was also unsafe construction equipment left laying around. I also had problems the following morning around 4:30 am finding the night auditor to get more towels. The night auditor was in the kitchen making breakfast. Doesn't holiday inn have certified people to prepare breakfast? Very concerned about the wellbeing of the employees at this establishment. I am wondering if I need to consult with a lawyer.

James at the Rocky Mount NC Holiday Inn greeted us upon our arrival. We truly welcomed his friendliness, generosity and courtesy after a long and tricky drive in the rain from DC. As a result of his kindness, we decided to have dinner at the Holiday Inn instead of going out. Such excellent performance by front desk staff keeps customers returning. Thanks for hiring James and for supporting him in his fine work.

Sincerely Jeff Collmann

We stayed in holiday inn express siegen germany, a family of four, me and ny husband abd 2 kids, a 2.7 years old girl and a 9 month baby

I was out shopping with my 2 kids and when i came back Ms Henn the responsible employee then called me and told me i have to leave the room in 1 hour and pay 450 euro because our room is dirty, I Was schoked and told her that this is unacceptable and inhumane since i have 2 tired kids and my husband was not with me at this moment, i called my husband to come but he needs about 1.5 hour .. she kept threating me to call the police
Our room was messy ..because very limited space and 2 kids and we also lost our laggage and the hotel do not have a proper closet so our stuff was every where, there was also spelt baby formula powder on the carpet .. and used baby dipers were put under the sink in a bag since i have 2 kids wear diapers and the pin was already full
Even if were mistaken we have not done anything intentionally and we did not breake any thing

They came to.my room and threatened me even they saw i have 2 small children and my husband was not with me and told me to leave and they stood out side and kept the door opened while packing altough i told them i need to pack personal stuff then tbe police came and saw the room

They called the police for a messy room and the police told i have 50 min to leave

Then on my way out she forced me to sign a paper of 450 euro for cleaning fees and threatened me i refused to sign until my husband came then she told me sign or police again i refused and stay in the lobby until my husband came

He tried to talk to her but she refused and she told us that we should never come again and my husband told her even if he was alone she also told him he also not welcomed to stay

We signed the invoice and contacted the manager in berlin who obviously tbe one who told her to call the police

I feel that this is a racist and discriminative act since i wear a head scarf
If we were mistaken they should not treat me like that a mother alone with and an infant and a small toddler

I felt humilated and my violated

Even if we are mistaken they should give us a warning or extra reasonable amount of money not to threaten and violate a mother with her children and call the police for me

I want official apology for me;my husband and children, and our money back, and a finacial compensation to be agreed for the emotional damage and humilation and violation for all of us

I Am ready to provide photos and explanation

I need to file a complaint with IHG because I have complained to the main office atInterContinental Hotels Group
3 Ravinia Drive
Suite 100
Atlanta
Georgia [protected]
US Our stay at Holiday Inn Rapid City – Rushmore Plaza, 505 North Fifth St., Rapid City, SD 57701. Conformation number 6756366. Unconvinced and invaded! We needed some very much needed rest however there was a false fire alarm as we were tring to rest and I specifically informed the front desk when we checked in we did not want to be disturbed with room service. I also reiterated that the next day of our stay. As we were sleeping the maid came into the room invading our privacy and interrupting our very much needed rest!

As we tried again to check in to Holiday Inn City Centre Sioux Falls, 100 West 8th Street, Sioux Falls, SD [protected]. Conformation number [protected]. Eva at the front desk was rude, as she did not want to give us a good room for the price we paid, she argued they did not use the term Deluxe and the room she assigned to us was the best room we could get for that rate. Eva gave us room 801. Ty reassigned us to room 419, a much larger and more modern, more accommodating than what Eva thought we deserved! AmyOur stay at Holiday Inn Rapid City – Rushmore Plaza, 505 North Fifth St., Rapid City, SD 57701. Conformation number 6756366. Unconvinced and invaded! We needed some very much needed rest however there was a false fire alarm as we were tring to rest and I specifically informed the front desk when we checked in we did not want to be disturbed with room service. I also reiterated that the next day of our stay. As we were sleeping the maid came into the room invading our privacy and interrupting our very much needed rest!

As we tried again to check in to Holiday Inn City Centre Sioux Falls, 100 West 8th Street, Sioux Falls, SD [protected]. Conformation number [protected]. EVA at the front desk was rude, as she did not want to give us a good room for the price we paid, she argued they did not use the term Deluxe and the room she assigned to us was the best room we could get for that rate. EVA gave us room 801. Ty reassigned us to room 419, a much larger and more modern, more accommodating than what Eva thought we deserved! EVA’s customer service is extremely poor to say the least! ’s customer service

I submitted a complaint in a survey I received thru email but have never heard back from anyone, I would like a complete refund in the amount of $128.35 by check for my stay on June 9, 2017, room 202. I have pictures to back up my complaints of cobb webs all over the ceiling and above curtains, mold growing around shower, rust around the drain, nasty stuff splattered on light fixtures in the bathroom, bathroom door knob that was broken, cracked hair dryer, and an awful looking leather desk chair that was cracking all over it. I was there with a baseball team and I asked others if their room was as gross as mine and they said no. I usually stay in Hampton Inns but the team was all staying here so I did too. I will be hesitant to stay at a Holiday Inn from now on. I usually have had good experiences staying at a Holiday Inn. I appreciate your time.

Tammy Rudolph
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I booked a room for 3 nights (July 1to3) at holiday inn express &suits ottawa gatineau through hotel.com reservation. I received an email confirmation the confirmation # is [protected]
I talked to hotel.com and hotel itself on 29 june about my booking
I left toronto and reached ottawa, when I was closed to the destination I called the hotel the person told me there is no room for me because it was over booked and he was trying to accommodate in the near by hotel but he was failed to do so I was on the phone with him about 3 hours
In the mean time I was calling hotel.com customer service from my other phone and your service is very amazing first of all your call dropped after every few minutes second the person on the phone was never took any note and when I called again I have to tell the whole story again, I repeated this about 20 timed the last person I spoke to name rose I told her if the call will dropped this time can she will call me back I gave my cell # to her she promised and gave her word but no, call dropped nobody call me back no help I was in a new city no where to go it was raining badly
The suffering and pain not ended here but I checked my credit card statement and the hotel already charged me $308.21. I
Need my money back and compensation from hotel.com

I was employed at Anderson In Hotel. I resigned due to unfair treatment and theft by general manager.
Brenda White does not assist her employees or train then in correct manner. Then will yell at them because errors occurred. Brenda doesn't leave her chair at her desk to help employees or guest.
She does her personal shopping & errands during her business hours.
When she does take a reservation over 60% of the time she never inputs into the system. Which causes many upset guest when they go to check in and we have no reservation for them. When asked whom they some to.. it's her name that is given.
She is rude to guest and had told a guest to go else where because again the reservation was never made we the guest called in.
She also allowed a guest that was visibly impaired on drugs who caused scene when checking in was cursing staff and scared several guest. Which later that night resulted to Anderson Police Department being called and a room door being broke down.
This showed lack of safely for her employees and guest.
Her minor grandson appx 13 yrs old was brought to her job and given a whirlpool suite and allowed to run hotel unsupervised for a week. This caused lost revenue to hotel for at least 5 days in row. Staff was made to wait on him run him towels and pick up after him. Which included maintenance to have to remove a chair from inside pool where he had thrown it in.
Brenda also refused to return any messages I had left for her due my absence. I was threatened with my job on 3 separate occasions even though I had found replacement two of those times.

booked a room for 4/26/17-5/10/17, hotel staff very unhelpful every question i asked. on the 27th there was a flood in bathroom sink (nothing to do with me, I was out of the room all day, )the water was turned off, and I stayed in the room overnight. The next morning management had a problem with me complaining. I booked a new hotel and was out by 10AM
i want a full refund!

Stayed on 01/03/17. When I got credit card bill, was shocked to see a $200.00 smoking fee added. They can say anybody smoked, then charge a fee. This is extortion, criminal behavior. I will never stay there again, will be informing everybody I know, will be reporting to BBB, and the governor. I will also put it on tripadvisor and any other board I can find