Holiday Inn
Reviews and Complaints

stayed in Orlando August 5th, we were charged for our stay. Then we were in Ohio on the 9th at another holiday inn because we were heading back to MI. We looked at our bank and saw a charge for Orlando when we were staying in Ohio. This leads to about 20 phone calls between our bank, us, holiday inn customer service, and the hotel in Orlando. Apparently just following our stay there they lost the Brand of holiday inn unless they cleaned the trashed carpets, painted, and fixed the broken air conditioning we had endured while there. The Orlando Manager just stopped answering calls to anyone and we had to file credit fraud to get our funds returned. We to this day have not received our full refund. We are still fighting with them but now holiday inn wants to back out even though they were a holiday inn when we stayed. It seems the old owners charged several cards the day they "lost" the Holiday Inn status. Then sold to new owners. We were caught in the middle but even holiday inn did not give us a refund of just 191.00 to save our loyalty. We have traveled all over the world in the Army and have been priority club members for 18 years ONLY staying at holiday inn. We no longer are club members. * hotels during our stay had broken air conditioning in FL, OH, TN, GA, and VA. We endured people having sex in the family pool at 10pm. We suffered cold breakfasts, loud jumping on the floor above us at 2am, dog pee stained rooms and halls, rude employees, broken laundry facilities, lack of customer service, and when we were loyal for 18 yrs after all this on this past trip, holiday inn just said sorry we understand your concern but there is nothing we can do. You should get your money eventually from your bank right?

Housekeeper Supervisor steals her housekeepers tips. Housekeeper Supervisor's first name is Sherry.

When I was staying at the holiday inn in Dickson city, pa. I witnessed something that no one should ever have to go through. The manager down there is Hispanic, no I am not racist, the way she treated the white girls way wrong. The Spanish girls got treated good but the white girls that are there were treated so poorly I felt horrible about it. Then when my housekeeper came to give my room service she could not even understand English another Spanish female had to come and translate to her what I was saying. The next day was the same thing this one white girl was being treated and talked down on so bad that she was crying. I didn't not know what to do. I stayed there 4 nights and it seemed like everyday a white female was doing something "wrong" that she had to be yelled at but it's odd because she was doing everything all the other females were doing no matter if it was good she would get yelled at. I think that something needs to be done about this because that is racial discrimination and it is not right to those girls.

I originally booked a 2 night stay at Holiday Inn through hotels.com. I asked if I could cancel my second night. Hotels.com agreed to this but I needed the OK from Holiday Inn. Holiday Inn tells me after my first night that it is likely OK, but they cannot confirm until Monday. I say OK well if it is NOT OK and I am going to be charged, I will stay there the second night. Early in the evening on the second night, someone else arrives to my room, who has been booked there. I go to the front desk, confused. I re-explain the situation. They tell me they have booked my room to someone else and have cancelled the reservation. They reassure me I will not to be charged. Now, one week later, I am being charged, despite my having to leave because they gave my room to someone else and promised I would not be charged. Hotels.com even called Holiday inn on my behalf. The GM [protected] has been hostile and belligerent, even cursing at me and refuses to refund my money for a night stay that I was not allowed to use.

To Whom It May Concern:

I am writing this letter to express my concerns with your organization. I was an employee at the Holiday Inn Calgary Airport positioned as a Duty Manager. On February 25, 2013 at about 1:00 pm, two hours before my scheduled shift I received a phone call from the General Manager (Noel Marcello) to let me know that I will no longer be employed with the company. When I asked Noel why I was being released his response was “you’re not a good fit”. At this point I have been working for the company for almost five months. First, I was confused because there had been no previous meetings or concerns regarding my performance, in fact he had always praised my work. When I asked if I was going to get any notice his response was “No, you don’t get notice.” When I asked if I would be receiving severance pay his response was “No.” That also caused a little more confusion, since he was a “professional” and should be aware of the employment standards and legal rights in the province of Alberta.

I would also like to point out that I have a degree in International Hotel Management from the C&E American University (Educational Institute, American Hotel and Motel Association). I have worked in this industry for over 12 years. I have asked a few times to meet with the owner in regards to Noels performance, but never seemed to get the opportunity too. Here are a few things that I have encountered while working at the hotel:

1) Noel asked me to create the Front Office schedule but then asked me to tell the employees and the owner that he was responsible for creating it, not me. I assumed that it was so he can take credit for it.
2) One afternoon I was asked to come into the office and watch a security camera recording of a staff member (server) having disgusting sexual encounters with a guest that was staying that evening at the hotel. When I asked Noel if he was going to discipline that specific employee his response was laughter and “no, let him have his fun”. I was completely shocked at the lack of unprofessionalism of this Manager. He then asked me not to say nor repeat what I had saw to any other employee, but later found out he had already spread the word and that it was a funny story to tell. Again shocked!
3) Staff meetings were a joke; they were announced the same day. As well as Noel would show to the meeting 45 minutes late only to announce changes that would be happening in the hotel that he had NO details on. So in my opinion a waste of company time. Why call a staff meeting when you can’t organize and plan every aspect of the meeting and how the time of the meeting is played out?
4) Any time I asked Noel for assistance or have asked him about issues that have happened in the hotel regarding housekeeping, customers, kitchen, front desk etc. his answer to me was “I don’t know”. If the “General Manager” doesn’t know then who should know?
5) On the same day I was dismissed I received a phone call for a reliable source stating that Noel let me go because I asked a staff member out on a date? To Whom It May Concern:

I am writing this letter to express my concerns with your organization. I was an employee at the Holiday Inn Calgary Airport positioned as a Duty Manager. On February 25, 2013 at about 1:00 pm, two hours before my scheduled shift I received a phone call from the General Manager (Noel Marcello) to let me know that I will no longer be employed with the company. When I asked Noel why I was being released his response was “you’re not a good fit”. At this point I have been working for the company for almost five months. First, I was confused because there had been no previous meetings or concerns regarding my performance, in fact he had always praised my work. When I asked if I was going to get any notice his response was “No, you don’t get notice.” When I asked if I would be receiving severance pay his response was “No.” That also caused a little more confusion, since he was a “professional” and should be aware of the employment standards and legal rights in the province of Alberta.

I would also like to point out that I have a degree in International Hotel Management from the C&E American University (Educational Institute, American Hotel and Motel Association). I have worked in this industry for over 12 years. I have asked a few times to meet with the owner in regards to Noels performance, but never seemed to get the opportunity too. Here are a few things that I have encountered while working at the hotel:

1) Noel asked me to create the Front Office schedule but then asked me to tell the employees and the owner that he was responsible for creating it, not me. I assumed that it was so he can take credit for it.
2) One afternoon I was asked to come into the office and watch a security camera recording of a staff member (server) having disgusting sexual encounters with a guest that was staying that evening at the hotel. When I asked Noel if he was going to discipline that specific employee his response was laughter and “no, let him have his fun”. I was completely shocked at the lack of unprofessionalism of this Manager. He then asked me not to say nor repeat what I had saw to any other employee, but later found out he had already spread the word and that it was a funny story to tell. Again shocked!
3) Staff meetings were a joke; they were announced the same day. As well as Noel would show to the meeting 45 minutes late only to announce changes that would be happening in the hotel that he had NO details on. So in my opinion a waste of company time. Why call a staff meeting when you can’t organize and plan every aspect of the meeting and how the time of the meeting is played out?
4) Any time I asked Noel for assistance or have asked him about issues that have happened in the hotel regarding housekeeping, customers, kitchen, front desk etc. his answer to me was “I don’t know”. If the “General Manager” doesn’t know then who should know?
5) On the same day I was dismissed I received a phone call for a reliable source stating that Noel let me go because I asked a staff member out on a date? This type of disgusting and immature gossip/rumours is something I would never expect from a General Manager. I am a married and respectable man and see my fellow co-workers as professionals and nothing more. Noel likes to play employees against employers with his gossip and in my opinion this is no way to run an organization.

These are only a few points from what I have seen, there is more. I am requesting a written personal apology from Noel first for his gossip and second for his lack of unprofessionalism towards myself.

I have a lot of respect for the Hotel Industry and I have worked for many privately owned and chains, and this Hotel by far has been the worst experience. I am very disappointed since the Holiday Inn has a great name for itself. My hopes were to learn new skills from this Hotel, but I was left with much disappointment and disregard with the Holiday Inn Calgary Airport.

[removed]

Their webpage is set up like the roach motel (You can check in but not out). If you have the misfortune of having to cancel your reservation, then you get no refund. This is occurring all over the country with vacationers, business people, and the elderly getting bitten by this scam. This is not the holiday inn company that we all knew. Be careful making reservations. They are waiting...

I have contacted the Priority Club 6 times in the last 2 weeks regarding tens of thousands of point I never received, promotions that I signed up for and never received credits, and other promotions that, after I signed up for them - Priority Club retracted the offer saying it was sent by mistake (even after I signed up for it online and received a registration email).
In 2 weeks, even after opening a trouble ticket, I have not receive a single email, phone call, or acknowledgement that my concerns are being handled. When I call them (long distance from Costa Rica) they place me on hold - then after 15 minutes they return to the phone to tell me that they have no details. They operate from the PHILIPPINES!
My next call is to the Better Business Bureau and the Holiday Inn Corporate Headquarters.

My name is Debra Anaya and was employed for a short time as a supervisor inspector. I had reported to my supervisor that smelled meth coming out of one of the rooms. It was occupied therefore i didnt go in to check. But I had been observing a housekeeper acting strange and always in and out of rooms she should not have been in. I then had money taken out of my purse when it was in the drawer in a file cabinet that my supervisor and that housekeeper get into. I reported it again and nothing was done. Then on june 30 2012 a housekeeper brought her spouse to help her. I was unaware of it, until the end of the day. Misty from personel informs me that I was aware and that tools were stolen. The housekeeper refuses to sign papers against me to have me fired, so we both get suspended. Then I get a call from Courtney in Accounting asking me of what happened and I told her what happened. And That drugs were being done in the rooms and i found out. amd they were renting out rooms and pocketing the money. They then call me by phone to fire me. I did nothing wrong but try to be honest there at my job, and be a good supervisor. but I knew too much and i lost my job. What can be done here. All I want is my job back and those people either gone or demoted before i go public and to the Police. And other housekeepers have quit because of this and are also willing to talk about who and what has been happening there.[protected] is my number feel free to call.

I was thrown out of the hotel in front of guests and employees by the manager name Robert, he commented that I had lied about my stay in March of 2012, I had voiced concerns about mold and dust in my room to 4 hotel employees. In June when I was checking in he had walked up and thrown me out. He has commented he had offered accommodation and I refused. Guest services are also not a help, I have a right to sleep in a clean room. I was not relocated to a different hotel by his comment I was thrown out like an animal, in a strange town. I suffer from a disease that mold and dust can put in such distress that I can stop breathing, they are telling me case is closed, and they had not even spoken to me. I have witnesses with numbers, names, I have a recorded cell phone tape of the incident. Holiday inn has no regards about guest safety, when people call to voice concern they retaliate. Do not stay there. I am going to escalate this matter. The recording will be going to the media, and I have every intention to make sure this does not happen to another guest

I was wrongfully terminated from work due to health issues. I terminated for leaving work regardless of diagnose to sinus infection and vomiting at work. I came in early that day even though I was sick because my manager is very hard to deal with and for assurance of keeping my job. I first called my supervisor before clocking in telling her the reasons of why I could not stay at work. but guaranteeing her that I would set up my work station to help her out. she told me she would come in to replace me. While waiting I vomited and was very weak and felt worse and worse. An hour pass and I told the employee to watch the work station because I was leaving to go to the emergency room. After leaving I later received a call that I was terminated. My supervisor was very hard to work with throughout the time I had worked their. I was promised a 9.00 raise and did not receive that. My overtime was taken. certain incident were I was yelled at in front of employees about throwing out food that was three days old. I shared my opinions to her about how was feeling disrespected on the issues. And she asked me if its because I'm black that I feel that way or is it that the store owner ethics have an affect on how I felt disrespected. I was accused of stealing and was asked too check my bag which made tension even greater. Sharing my opinions to her were always turned around to negative and most of the time I would give up because of the intimidation and worries about keeping my job. she also told me she didn't think that I should work there if I feel disrespected. I replied that I have a daughter that need to take care and I even cried, and she replies I don't want anybody working here that is just working here for their daughter. After that conversation she would try and intimidate me every chance she could get:. So I picked up the pace to get out of work early to try to avoid conflict'. Most of the employees are intimidated by her and would discuss this with me|. They would also share with me that she would ask am I talking about her and talk about me to the employees;. every move I made she watched and she criticize me and others if things weren't done right|. Which is why I felt calling off the day I was terminated was not an option/. Regardless of her knowing how bad I try to keep my job and how I would tell her I'm depending on this job she terminated me without a warning or without giving me a chance to present a doctors excuse'. I have never called off, have been employee of the month within two months of being there and never had been written up, . and the first time I could not be there and have a good cause she terminated me

When I signed up with Holiday Inn Vacation Club the sales representative said that I could use my points for other purposes, such as hotel, airline reservations, cruises, and car rentals. Because I was planning a cruise, I transferred my points to Priority Club so I could get airfare through my points. When I tried to redeem the points for airfare I was told I had to do it online. I was told that I needed to select dates and airports and then once I selected a package I could use the points for cash. However, I went to the website and could not find a place where I could make airline reservations, only hotel reservations or redeem points for air miles. I called Priority Club to complain and was told that the website was down and they do not know when it will be back up in running. Has anyone else faced this problem with Priority Club?

Having stayed at the holiday inn stevenage room 517 on the 24/09/11 for 1 night, when we arrived we checked in, then went to our room upon this I went to open the window to let some fresh air in I coundn't believe how far the window opened I thought this was a health n safety issue, this concerned me and my partner because my 5 year old daughter was sleeping next to the window she could of got up and opened the window so we told reception they then locked the window, this in my opinion should not have happened the hotel knew we had a 5 year old daughter as I advised them when booking, I must say me and my partner were not happy about the standard in this instance of health n safety this could of had unthinkable consecquences.

Shilpa is a manager and owner of the hotel, and all she does is try to get over on people. I work at the hotel, and she refuse to pay me and spend money to keep the hotel up to standard. She refuse to hire americans, all she does is hire people from different countrys so she can pay them whatever she wants, she dont clean the carpet, she dont mop the bathrooms, and they are very unsanitary, this hotel is a rip off, and this person needs to be put out of business. This person has her priority.

I checked in on Friday (late afternoon) with no time to truly scope out the room. To the eye, it looked okay. It wasn't until my family and I got back to the room, went to sleep and woke up before realizing how bad the room was. There was a hole in the wall that they didn't bother to hide or patch up. I'm African American yet there were long strands of blonde and red hair on our bedding (pillows) that leads me to believe the bedding wasn't even changed! There was a dead bug on the wall that looked like it had been there for quite some time. The base of the toilet was unattached and grungy. The fixtures (vents) were full of caked on dust! The tub had a slow drain so the water filled to our ankles as we took a 3 min shower and to top it all off, we saw a live roach crawling on the walls!

Of course we packed up our things and reported it straight to management who offered to switch our room. After the switch to an Executive suite we noticed that it was slightly better but not by much. At least there were no live bugs crawling or stray hairs on our bedding. My final straw was at checkout, they had the nerve to try and charge me an increase room fee for the Executive Suite. I complained about that as well and it was removed but it's the principle of the entire thing that lead me to a formal complaint with the company! EVERYTHING. I DO NOT recommend this overpriced eye sore for anyone!