Holiday Inn
Reviews and Complaints

Owners are Cheap instead of ordering new product the owner mends ripped comforters plus they dont pay enough. We dont have correct pillows to put on bed because they wont order anything guest are paying alot of money for them to cut cost. Gm doesnt want us to talk to them. Plus ww have a elevator problem at the busiest time of the year cant call elevator service unless you contact owner. Guest are getting upset

Expedia itinerary: [protected]

During our 2nd night stay, the power went out approx. 2:00am. As of now, 12:06pm the following day, we still do not have power. I work in between the events I traveled for and am not able to access any internet.

In addition, I am traveling with an infant. We are unable to get warm water for his bottle and mixing his food. The heater has been off since last night, so our room became very cold quickly. Due to the infant's age, we do not have the option of putting a blanket on him for a fear of smothering.

Lastly, part of the pricing is a breakfast and due to the power outage, there was not a breakfast provided.

I had an anniversary night that was about to expire so I made a reservation #[protected] in amarillo, texas. I was unable to make the reservation and found I was charged for the night on my credit card. Now I thought those nights were mine to do with what I want. In other words, if I want to book a room and not show up it should not cost me money. What a bunch of [censored]. I called the hotel and they just blew me off and were rude. If this is your policy for "anniversary nights" don't you think it would be a good idea to disclose this in bold type so you don't have people pissed off like me. What kind of [censored] business are you yahoos running. Thanks for sticking it in my [censored]. Kenneth towle.

Date of issue: April 3, 2022

Location: Shelbyville, Indiana

Venue: Holiday Inn Express

Checked in using our VISA credit card. Changed our minds and did not stay - did not even go to a room. Asked the front desk person to reverse the charge card charge and was advised that we would have to wait until the next morning and discuss w/a manager. So...went back the next morning and was told by the manager that the charge would be reversed. Just got our VISA statement and the charge was NOT reversed. Have spoken to VISA and they will pursue but thought it might be taken care of by you. Will gladly advise VISA that all is well if you are able to resolve this matter. Name on Card: Richard Metzger

This is a picture of the catalytic converter that was stolen from our vehicle in the Ocala Holiday Inn and Suites, Conference Center parking lot. We spent 4 hours sweating waiting for a tow truck, and the Ocala police, and you know what the Manager said?

HE WAS TOO BUSY TO SPEAK TO US!

A call to Holiday Inn Corporate Guest Relations was a waste of time as well. 3 hours, only to be directed to the same manager that wouldn't talk to us.

Hello, My name is Fluvia and I stayed at your holiday inn in Guatemala City Zona 10 hotel . I would like to file a complaint that room 807 has bed bugs . On Friday March 18th 2022 and the following day we had bed bugs . Can you please have someone call me ? You can reach me at [protected]. Thanks, Fluvia Please send me an email address so that I can attached pictures of my legs

Hello, I stayed at the Holiday Inn Express New Orleans on March 19, 2022. I checked into my room and looked out my window and saw a homeless person sitting by window. I immediately went back to the hotel clerk to let her know that I had a homeless person sitting by my window and ask could I be moved please. The hotel clerk said No that they had No rooms available. Later on, that night after returning to the room about 1AM that homeless person was sleeping by my window this was very frightened to me and my spouse I could not sleep or rest that night. I just wanted to be move to a different room this was not safe...

On 2/18/2022 I called Holiday Inn Express at Colonial Drive, East Orlando for room availability for 2/19/2022, There was one. I asked if it will be ready by 1 p.m. as I was scheduled to be a speaker at a military function in the area @2pm. The receptionist explained that check-out time is 11 a.m. so a room should be ready for early check-in at 1 p.m. and I was further instructed to call on my way o,n 2/19 from Miami, to remind them of the request for early check-in. Based on that information, I booked and paid $246 through Traveluro. On my way on 2/19, I called as instructed, and spoke with a rep. at Traveluro who told me to watch my email for an answer (the email was received the next day). After an hour's wait, I called the hotel directly and spoke to Jackie, she was rude and abrupt and mentioned that check-in is 3p. and not before. I explained what I was told by her peer the day before, hence the payment for the reservation, she kept interrupting me and then the phone was silent for almost 5 minutes. I called back several times, but no answer.(apparently my number was recognized).

On my arrival at the hotel,at approx I2:40 (2/19) I met Jackie and the moment mentioned my name, she had a disgusted look, she held her head down while continuing writing, and used one hand to point above her head to a sign that says check-in 3 p.m. I explained what I was told the day before by a clerk at the hotel, again I was totally ignored. I enquired if the room will be ready by 3 p.m., sharp, she said checkout comes and goes so it may be between 3 pm and 4 p.m. Other guests in the lobby looked surprised. at the way I was treated. I must point out that other guests came in while I was standing there, and she spoke with them in an attentive and welcoming manner. I felt embarrassed, intimidated, and discriminated against as an African American.

I left, got dressed in a store bathroom, and drove back to Miami in midnight. Prior to that I called and explained that due to the uncertainty of the availability of the room, and her poor treatment and disrespect, I am canceling the reservation. Jackie did not hesitate to tell me that "you are going to lose your money" She had no empathy.

I find it hard to ever recommend this hotel to friends, family, or associates. The next day I sent an email with my complaint to "[protected]@traveluro .com". To date, I have not had even the courtesy of an acknowledgment.

I am requesting a refund of my money.

Dr. SD.

I have been trying to obtain a refund for my hotel stay at the holiday inn express in west long Branch, New Jersey. The room was dirty, a fight broke out next door,pool dirty. Gym dirty, no towels or sanitizer available. Sleep interrupted by fight and staff. It was a horrible stay. We have filed complaints with new jersey and Georgia ( headquarters,). We have numerous emails of IHG offering points. I want a refund, not points

Holiday Inn Confirmation#132435

Priceline#[protected]

On November 17, 2020 at approximately 9:30pm I checked into the North Phoenix Arizona (Irma Road) Holiday Inn Express and Suites, I had booked my reservation through Priceline where I purchased and prepaid in advance for a room to stay for that night at the Hotel, Upon arrival I was "required" to provide a credit Card or the desk clerk could and-or would not provide keys to a room without a credit card regardless of the fact I had already paid for room which payment was non-refundable, Whereby I Subsequently provided a credit card for "incidental's" as required by the clerk to obtain the non-refundable and prepaid room, I travel quite a bit and request non-smoking rooms when obtaining hotel rooms through Priceline, I am a non-smoker and hate the smell of smoke whether in a car, house or hotel room, So I get it and even appreciate the no smoking policy, Moreover. I am a 100% disabled veteran with one lung and bronchitis in the remaining lung, Furthermore, I have complete (100%) blindness in my left eye and less than 10% eyesight remaining in the right eye, Whereby, my VA hospital medical records shall unquestionably provide proof from many years of blood test records where I smoke or not? Please understand that I suffered these injuries during my tour of duty for this country serving in the military. Therefore, the veterans administration has 45 years of medical records... whereby providing evidence that don't and haven't for minimally 45 years according to my blood records.

If you check your records provided to Chase Bank as alleged proof of "smoking" in the room. Holiday Inn provided some kind of graph or report from a company called "FreshAir" as evidence of smoking in the room occurred and indicated that it happened at or about 8:14am on the morning of November 18, 2020. It further states that it was "reviewed" by the front desk at 8:23am within 9 minutes after the sensor allegedly "going off" alerting the front desk clerk of smoking or smoke was within the room. However, the front desk clerk after receiving the sensor information negligently didn't check if there was a possible fire endangering myself and/or the other guest if there was a fire. The evidence from Holiday Inn supplied to Chase Bank verifying of smoke or smoking in the room is adequate enough to file a civil suit for negligence, conspiracy to defraud, endangerment and other statutes and/or safety violations. I am so angry about this matter because being falsely accused for a habit which is nasty, foul and disgusting in my opinion.

Therefore, a few days later upon learning that Holiday Inn, without authorization charged five hundred dollars ($500) to my credit card arbitrarily and mendacious. I called 4 times in 3 days requesting a return phone call from the billing department at the Holiday Inn without success.

Nevertheless, I continued to call the Holiday Inn and inquiring about the $500 credit card charge, but for 3 days none of the front desk clerks answering the phone could locate my reservation or stay information in the Holiday Inn computer records. Ultiminatry It actually took three days to find out this information because Holiday Inn couldn't locate my reservation and stay.

I closed my Chase credit card because I had called the Holiday Inn billing department for 3 days without receiving a return call from Holiday Inn and disputed with Chase Bank. Chase Bank informed me that the $500 charged my credit card without authorization for allegedly smoking in the room.

Since I know without a doubt that no one smoked in the room, I am going to file a civil complaint in the matter.

I believe that Holiday Inn's evidence supplied Chase Bank attempting to demonstrate some validity to what are false and slanderous accusation{s).

I will need to talk with the maid, front desk clerk and a technical representative from FreshAir sensor.

I am absolutely positive that from 9pm on 11/17/2020 until 11am on 11/18/2020 no person smoked anything in the Holiday Inn room #325 when the room was rented to me. I feel extorted by either the company of Holiday Inn Hotels, or I maybe being scammed by some of the Holiday Inn employees who are arbitrarily over charging the guest(s) credit card and splitting the monies. If a couple of Holiday Inn employee(s) decided to create mendacious claims after a guest's departure, a day or two later they charge the credit card on file which was provided for incidental's and required in order to check-in to the hotel. It would be extremely lucrative for them and fairly easy to disguise, conceal and/or cloak the monies absconded.

Unfortunately, the hotel guest(s) has been left without many alternatives to get the money refunded, due to mendacious actions of the Holiday Inn employee(s).

Consequently, most people don't have the ability or time to spend necessary to overcome the obstacles and difficulties in order get back the money absconded from them by Holiday Inn and/or their employee(s).

On November 18, 2020 I checked out of the Holiday Express and Suites at approximately 11:00am. I went to the front desk, handed in the room cards and checked out. The desk clerk said nothing whatsoever about the smoke alarm "Going Off" upon my check out two and a half hours later.

Lastly, the maid claims that she smelled Marijuana in her report four hours after the "going off" of the smoking sensor.

Therefore, in conclusion I request the address and name of the person or statutory agent who accepts the civil complaint for the north Phoenix Holiday Inn Express and Suites located on East Irma Lane.

Respectfully, Ron Johnson

My Information:

Ron Johnson

Email: [protected]@yahoo.com

Phone: [protected]

Ps: I will need to interview the following employee(s)

Irving Barrera

Call ahead to reserve 2 nights at Boone NC Holliday Inn hotel, Im a member of IGH and Hollyday Inn Club vacations and been promise best prices and priority reserve. was told place was sold out, but "Hold on, I got a room for you for $270.00 per night, but if you like I can get you to a sister hotel for only $220.00 per night". when I arrive, I went to another Hollyday Inn in the same area, the place was nearly empty, so I call to reserve this one and was told "that place is sold out and offer me an option for $220.00. I told her I was in the parking lot and check in counter and the place was empty and had plenty of rooms, she just hang up!" So I went for curiosity to the other Holliday Inn and guess what, it was half empty too. This is a bad scamm way to over charge you and steel your hard earn money...

I was recently fired from a new job because my previous general manager at Holiday Inn Express downtown Greenville, SC lied and told them I was terminated due to falsifying hospital documents and was not eligible for rehire. This is not true. I have a signed copy of the paper where I resigned due to personal reasons. How am I suppose to gain another job if this GM continues to lie on me? This affects my lovely hood, my family, and reputation as a trusted employee. What can I do about this?

Checked into HI EX Hamarville PA. First room had a dirty floor and bed cover, second room had a ball of hair on the floor, dirty commode and the TV faded in and out. I regularly stop in Howe IN. and have always been very satisfied. I am a member of the HI EX club because I have always been satisfied. Please hammer home to your motels that all a traveler really looks for is clean rooms and a TV to watch after a day of traveling.

Called the Holiday Inn Hotel & Suites Durango Central, an IHG Hotel
21636 Highway 160 West, Durango, CO. I wanted to reserve a group of 12 rooms for my car club. Took FOUR follow up calls with the General Manager of that facility. I was very understanding & patient until the last call when the front desk, left me on hold for over four minutes with the phone line open so I could hear everything being done in the background. I called back ending up leaving a voice mail, if I couldn't get the reservations secured I was moving off of this Hotel to another one for our group. If you expect any kind of hospitallity at this hotel, well, , , I wish you the best of luck.

Never was sent a confirmation number. Name is David Sobus. We were trying to stay at hotel in Livonia Michigan [protected] My party ended up staying at a different hotel for the night. How can the front desk say I did not have a reservation and they were completely booked for the night and then I was charged a NO SHOW fee of 163.16 x2 My party was very upset but we were able to find another hotel for the night

I booked for 220 I was charged 368! Was told 50$ would come back to my card. Was charged twice and I'm pissed. It's Impossible to get ahold of anyone and once they got done charging me twice the other one dropped off and a new pending payment was added. I've called I've written and now I'm complaining and going to fight my bank with a fraudulent charges by this scam of a company. During the holidays I see you all don't like to skip your avocado toast so you like to [censored] people without even wining and dining them.

Reserved 1 non-smoking room for 2 nights (10/15-16/2021) from a block of rooms reserved for our wedding party (Group Code KL3, Conf. No. [protected], Holiday Inn, Charlottesville-Monticello, VA, USA)

Arrived afternoon of 10/15 and met wife's son from Texas, whom I hadn't seen for 2 years due to COVID, in the parking lot where we learned hotel was totally booked due in part to UVA Homecoming. Son and his friend, both tall guys, had both reserved King rooms but were told they only had Queens available. So much for honoring their reservations.

Checked in and went to our room. Thought I smelled cigarette smoke when I entered but assumed it must have been from someone from housekeeping that smoked as all rooms at facility are non-smoking. However, after unpacking something flicked across the carpet as I was walking. Looked down and discovered it was a cigarette butt! Now it was obvious that someone had recently smoked in the room and the IHG Clean Promise was worthless. My wife took a photo of the butt and then took it down the hall to put in the housekeeper cart trash. She also found a stain in the bathroom that looked like dried blood. Housekeeper said our room obviously had not been adequately cleaned but that she had a special spray to eliminate the cigarette odor. After awhile housekeeping knocked on the door and came in to spray the room. She was wearing a mask but had it pulled down under her chin! I guess they're instructed to wear masks, but not how. Thought she would spray the entire carpet but instead briefly sprayed the air. After 15 minutes the odor was again obvious.

Soon after that we left the room in order to make a dinner reservation at a fully booked restaurant downtown. Stopped by the desk to mention the problem with our room. First they (later found that we were speaking to the Assistant Manager, Cheryl Hill), told us that we never should have discussed the situation with housekeeping since most of them did not understand English! (apparently they also don't know how to clean or wear face masks properly. Then they divulged that the hotel had a reoccurring problem with Corporate clients whose guests ignored the non-smoking policy since they weren't paying for the room. If I were the manager, I would be back charging the client for any rooms that had to be deep cleaned to remove the odor. Or if they were afraid of losing that Corporate client, then you clean the room and eat the charge. I guess this facility does neither. Still not hearing any apology, the assistant manager told us they could change our room but we would have to do so IMMEDIATELY! First of all, that was impossible, unless we went without dinner, as the restaurant was fully booked and we would have lost our reservation. Also, we had no guarantee that the room we would be moved to would be any better since they had already told us there was no guarantee that it had not been smoked in recently. Also, surprised to hear that they could switch our room since they were sold out? They could have offered to deep clean our room while we were gone but apparently the problem was all our fault since we were not able to relocate IMMEDIATELY!

Had a fabulous dinner and then returned to the hotel to get ready to leave for a pre-wedding event off-site. Returned to the hotel and went to bed after loading up on Tylenol since we both had splitting headaches from the cigarette odor. During the night noticed my wife had moved to the other bed. She said something was poking her through the mattress so I moved too. SLEEPLESS IN CHARLOTTESVILLE. NIGHT FROM HELL!

The next day we got up and went out for breakfast not wanting to spend time in our room. Started raining that afternoon but the wedding party had arranged for a bus to take us to the venue. When we went to go down to wait for the bus, the same housekeeper that sprayed our room, followed us onto our elevator and punched the button to go down (signage clearly requested that only 1 person or family per elevator at a time), pushing a cart of dirty linen and again wearing her mask below her chin! When we got downstairs I went out to talk with the bus driver to determine frequency of return trips to the hotel after the wedding but learned he was not leaving from the site until 10:45 that evening. We realized that meant we would be forced to sleep another night in the ROOM FROM HELL. Instead I decided to drive in the rain to the venue so that we could leave early from the wedding and make a late night drive home (1.5 hours). After dinner at the wedding we had to leave early (wished we could have stayed much longer), drove to the hotel, changed our clothes, packed and checked out. Related our issues with our stay and the desk clerk noted in our file and said he would pass on to the Manager. We requested that the desk clerk have the Manager either call us or text us with the resolution of our complaint. We didn't arrive home until after 10:30 that night. Exhausted but so glad to be home in our own bed.

Waited but never received a call or text from the hotel!

Next day 10/17 noticed they had charged the entire 2 day stay $416.94 to our credit card although the charge was still pending. On 10/19 noticed credit charge had moved to completed. Called the front desk at 4:40pm to say we never received a call or text from the hotel as promised and that we had been charged the full amount. Asked to have the manager call us. Received a call back from the Assistant Manager, Cheryl Hill, not the Manager, at 5:29pm. Summarized our complaints but she never said a word. Asked if she was still there and she finally said yes and that she would review with the manager. Never heard back again!

On 10/20 at 5:31pm I called the front desk again to say that we never heard anything back from the Manager. I also asked that they send me a copy of our bill as we had never received. Sam said he would send it to us right away. Called again at 5:55pm as I had still not received anything. Sam said it was going out then. Received a PDF file and was pleased to see that there were no charges on it! However, then I noticed that it was someone else's bill with their personal information (name and address, etc.) Called Sam again at 6:15pm and he said he had sent the wrong invoice and that he was updating our bill as we spoke per his manager. Saw they had modified our bill to show a paltry $100 credit on 10/20 as a result of my call. Really frustrating.

Called 10/22 at 3:35pm and got automated system with option to talk directly to the manager. Chose that but went to his voicemail but could not leave a message because his box was full. Called again at 3:38pm and got Sam again. Told him I wanted to speak to the Manager but he said he was not available. I asked that the Manager, NOT the Assistant Manager, call me back. It is now 10/29 and never got a call back. TOTALLY FRUSTRATING.

Called US Corporate customer care 3:08 pm 10/29 and was in que to get a call back in approximately 7 minutes. Waited 2 days but no call back. Called again Sunday 10/31 and talked with Velyn who documented my concerns and created to cases #[protected] for full refund and # [protected] for Poor Service Quality. Need to wait 48 hours for follow-up from Charlottesville.