Holiday Inn
Reviews and Complaints

12/07/19 arrived to be told that our booking had been cancelled because of unknown problem with the credit card I have used for years and am still using
The hotel had one room available for the Friday night but not at the rate booked and had no rooms left for the Saturday night
On the Saturday morning the staff found us a room at an alternative hotel again at a higher rate than the previous rate
We have used this hotel for around 10 years and are Gold Elite customers but had not been advised of any problem despite the email address and mobile being available

We had planned to use this hotel next month but we can't be sure this will re-occur
so need to know that steps are in place to prevent this and some kind of resolution offered

Hello,

I wanted to re-cap the horrible experience we went through with one of your hotel locations: Holiday Inn Genoa City.

We had originally, and by accident, booked the wrong dates for my colleague Christine's stay. We accidently booked June 30 - July 4 … but had meant to book July 5 - July 6. I then emailed booking.com and Holiday Inn right away to explain what happened and to see if they could courteously extend to us the change/switch since it was an honest mistake.

Booking.com claimed there was nothing they could do and contacted the hotel. The hotel then said there was nothing they could do except change the reservation to new dates for the same amount of money. So we asked them to change the reservation to July 5 - 9 (to make sure Christine at least had a room).

When Christine got there … the reservation hadn't been switched to the correct dates and no one could find her reservation. They claimed they could only find a reservation for her with a check in of July 15…

Suffice to say, that we will no longer be booking Holiday Inn as an option for any of our employees because of this situation and lack of understanding/care from your hotel chains.

As a large hotel chain who deals with millions of people around the world, I find it very hard to believe that customers mean so little. It was an honest mistake, and I would really like for this situation to be re-reviewed and for the extra money for the nights we didn't stay to be reimbursed.

Booking.com Confirmation Number: [protected]

-Melanie

I made a reservation for the holiday inn hotel in eureka missouri. My name is Samantha Matthews my email is [protected]@yahoo.com And my phone number is [protected]. I was over charged for my hotel room. I send them an email and they refunded my money. Then when I went to use my card the money was taken right back off. I need my refund I have kids to take care of. If you could contact me asap that would be great.

I worked at the holiday inn express in lubbock texas... Management is bad... They favor people... When i quit they refused to give me my last check..held it for 5 days... They even put me on blacklist just cause i quit and didnt want to work with them anymore...they made fun of me as well... Im still waitint on the HR person to contact me...but they refuse to so i have no other choice but to sue... And they keep trying to contact me on social media...thats stalking...

We were unknowingly redirected to CCI Res after putting in HamptonInn.com into the web browser. We booked the hotel at the rate of $99.34/night, plus tax. Additional charges of $82.84 were added as ".tax recovery and service fees" we did not authorize. I called their CS # in Manila, Philippines to be told they'd take off $19. I declined. I'm disputing these charges with my credit card company,

On 6/12/19 my husband, son, grandaughter & myself checked into the Holiday Inn Express in Southfield-Detroit, MI. Our room was supposed to be a suite, but I don't think that it was ready for use. First, the toilet would not flush...maintainence did repair it quickly. The toilet seat did not fit the toilet & wobbled. A GFI electrical outlet in the bathroom was broken & did not work. We were going to use the microwave & the electrical outlet it was connected to did not work. We tried another & it didn't work either. Our son carried the microwave to another outlet in another room & it worked. We found out the next morning that the refrigerator didn't work either. It was plugged in but I am guessing that the electric outlet didn't work for it. The pool was under renovation so that couldn't be used. With all these problems, the room should never have been used. We were charged $164.99 + 9.90 State Tax + 5.77 Occupancy Tax for a total of $180.66 for one night. That was quite expensive for what we received...rather disappointing. I think you should consider a refund or partial refund to us. I have tried to scan & attach a copy of our bill with no success.
The name was Mrs Rebecca Uehlein
112 Coronado Ct
Elyria, OH 44035
Membership No. PC [protected]

Room No. 305
Arrival 6/12/19
Departure 6/13/19
Conf. No. [protected]
Rate Code IGCOR

To Whom It May Concern;

I recently booked a room for three nights at the Holiday Inn Express & Suites in Cartersville, Georgia, USA, Confirmation [protected] for June 3rd check in, and June 6th check out.

I was unable to complete my travel to the United States this week, and called to cancel my reservation, and was told I could not, that I would be charged the amount, $319.81 USD.

I called the complaint line to see if I could at least get a credit, and they told me that is was not possible.

I am very dissapointed, considering I am a Platinum Elite Member, [protected].

I try to utilize the Holiday Inn with my travels across Canada, the USA and Mexico over the last 20 years.

I use the Holiday Inn at least 15 to 20 weeks per year.

I believe I will now look to another hotel chain if I cannot at least be given some future credit towards a future stay.

I can be reached at my on file email, [protected]@gmail.com, or my cell phone at [protected].

Regards from a very disappointed Customer!

Aaron Weston

I am an IHG Gold Reward Club member, number PC [protected]. I checked out of the Holiday Inn Sacramento Rancho Cordova, located at 11269 Point East Drive, Rancho Cordova, CA 95742, this morning, concluding a five-night stay, confirmation number [protected]. I have stayed in the same hotel in room 205 for five days each month since January. I plan to travel to Sacramento for months to come, have reservations for June, and had planned to stay at the same place.

My bill today was for $115 per night, which would require me to pay out of pocket $100 for the five nights. I requested the State of California's usual rate of $95 per night for hotels in Sacramento County.

The desk clerk was adjusting my bill when Mr. Michael Halton, the Manager, curtly informed me that my bill could not be adjusted for various, changing reasons. I felt that he could have resolved the issue and given better customer service, yet he did not.

I request a refund of $100 plus the associated Occupancy Tax and Tourism fee. Please contact me at [protected] or [protected]@yahoo.com for details.

Thank you for your consideration in resolving this matter expeditiously.

Sincerely, Tina Chiginsky Lawrence

To whom it may concern, Holiday Inn Express Amsterdam Sloterdijk, Amsterdam.
My name is Ida Sumpter, I was a guest at your hotel on January 14-20, 2019, my room number was 722. I had a incident at your Hotel as to where I had money stolen from my room in the amount of $80.00. I had file a police report on January 19, 2019 as suggested by the Manager at the time of my complaint. My concern is this, I have not heard from Holiday Inn Express Amsterdam, or any one from the hotel management team regarding my complaint and/or its resolutions. I would appreciate if someone will address the situation that I am having so that my case my be resolve.
As I was expecting to have a beautiful non-complicate vacation only to find things missing from my belonging. After I return home I also notice that mortin's that I travel with for my back pain if needed was missing. I am really disappointed in Holiday Inn for not addressing my situation.

Mon Jan 28th, stopped in to apply for a job, manager Andy wanted me to stay and train, on the spot! I saidf no, came back next day to train and work front desk rest of week. Mon, Feb 4th worked alone at front desk, instructed (by Andy) to come back at 4 p.m., Tues and Wed for afternoon shift training. Sometime Tues Andy phoned, told me NOT to come in Tues/Wed, arrive on Thurs a.m. for breakfast training. Trained Thurs & Fri, told to come back on Mon, work alone, all would be fine. Sat, Feb 9th, another employee, Casey, left phone msge that Any cancelled my sched for the following week. I called Andy, who was out of town, asked what happened - all he would say was "we'll talk next week" and I said no, I need a job, what's going on - finally he stated my training was too slow! 2 wks later, multiple visits, I finally got paid

I have requested a refund earlier in january after I found 2 charges to my corporate credit card for $184.70 totalling $369.40 from rooms being used on december 30, 2018. I called to get this fixed and still am waiting for resolution. I did have a guest stay on dec 19 2018, chelsea oslund that I sent in a credit card authorization for. This guest is the only guest that I approved to stay under my credit card on december 19th 2018. The gentleman helping me on this said the charges to my card from december 30th was from a guest that did not have my name or that of chelsea oslund. He was to credit my account and that has not been done. The charges are still appearing on my expense report statement. I need these charges reversed and documentation that this has been completed. My email address is [protected]@redrobin.com. My phone number is [protected]. Be aware that I think the turnaround on this has been exceptionally unacceptable and I expect resolution by the end of the day.

Emily drane