Holiday Inn Club Vacations Incorporated review: Timeshare package

We are not happy with the decision we have made to purchase a timeshare membership with Holiday Inn Club Vacations. We feel that we have been misled and scammed by the sales representatives we have dealt with, and the experience has left us with a sour taste in our mouths.

Our decision to purchase the timeshare was based on the promises made to us by your salesman Luis. He convinced us that we would be able to access discounted rates on rooms and travel if we joined your program. However, upon trying to use the program, we quickly discovered that these promises were nothing more than empty words. We were unable to use the program as we had been told, and we were left feeling frustrated and misled.

To make matters worse, when we spoke with another one of your salespeople, Zorro, we were told that Luis had been dishonest with us. Zorro told us that Luis no longer worked for your company and that he had sold us something that would not work for our needs. This was incredibly frustrating to hear, as we had put our trust in Luis and believed that he was acting in our best interests.

The issues that we have encountered with your company have not been limited to the sales representatives we have dealt with. The customer service that we have received has been subpar, to say the least. We have repeatedly tried to get answers to our questions, only to be told that we have called the wrong department or to be transferred to another line and then disconnected. This has left us feeling ignored and frustrated.

The financial burden that this timeshare is placing on us is significant. The fees that we are being charged are draining us financially, and we have found that we have better travel advantages outside of the timeshare membership. Given the issues that we have encountered, we have lost all trust in your company and would like to request your assistance in getting out of this contract as soon as possible.