Hollard
Reviews and Complaints

According to ABSA I had to phone Hollard Insurance since I was retrenchend. I phoned and spoke to a very kind woman. She specified what they need and that they will send it to me ASAP [ Less then 48h ]. With technology that is suppose to make things so much faster it is a battle with service in this country.

I am still awaiting a response, and worst of all when I asked about a reference number they said they do not use any. Well now I can see why. Makes dodging the bullet so much easier. So yes do yourself a favour, avoid a headache, just don't use these guys.

I have been called by and finalised my deal with Thurston but one of the people I took the policies for passed on before the six months even before the first debit order could go through. I called Thurston he asked me fax a letter confirming the death and fill in a form, I did just that. A debit order went through the first time which is not a problem cause I was informed that if it does then I will be refunded. I sent Thurston an email informing him and he said I must email a bank statement then it will be refunded, this was 3 weeks back I have been liasing with Thurston via email with no response or out of the office so he does get my emails its just that he is not responding. After sending the proof I sent an email asking him to confirm the reciet but with no avail. What kind of service is that, he does not acknowledge my emails. I am disappointed, I have kept all the emails from Thurston.

I had an accident with my car on 11February 2009. The accident happened just outside Riviersonderend bout 150km's from where I am staying. I processed my claim with Hollard Insurance. First of all I they assign a tow truck that needs towing itself. The wheel of the truck came off just with the car on top off th truck. I had to phone a relative to come and pick me up as that was the last straw. Then it was a series of making telephone calls, waiting, making calls, waiting with no progress on the case. No-one from Hollard phoned me to assist or communicate to me as to how far the case has progressed. I was dependent on my vehicle as I am a Sales Representative and needs to drive to clients to perform my work duties. After numerous attempts I got clarity on 24 April2009 that the car is a write-off and that Hollard will settle the bank instead of replacing my car. That created another problem as I had to buy a car from scratch again. The service was really poor to say the least and I will surely not advise anyone to ever deal with Hollard again.

Good day
I hope you will be able to assist me.
I phoned Hollard on 18 February 2010 to take out a Funeral policy mainly for my Dad. My mom passed away in January. I spoke to Miranda Ngongoshe on February 18 from 09H43 -10:12 to take out the policy. She said it can only start the 1st April and the amount R218. My Father will be covered for R10 000, myself and my husband for R30 000 and I can’t remember about my two kids the exact amount. She will email me the policy and post it to my home address, if I am not happy then I can still cancel When I phoned today to ask them about the email and my policy contract that I did not yet receive, they told me my Husband is the policy owner and I am the spouse even though I took out the policy and it is my bank details. My Father isn't even included in the policy. The total policy amount is R138 When I spoke with Miranda I mentioned to her that my Father has a policy with them for R5000 but it is not enough so I want to take out a policy for him as well. They even phoned him to confirm that I am his daughter and he is my father and if there are any objections. I phoned them today and spoke to Kashia who will send me a copy of the tape that is the actual contract but I have to wait 30 days for the copy. Miranda also told me that my father can only claim after 9 months from the start of the policy. Now they didn’t include him in my policy. I do not have a policy document or anything. Nobody is able to help me. Kashia only gave me my policy number today ([protected]) Please can you assist me with this matter; I was told that the conversation on the phone is the actual contract and then according to me the contract is being broken by Hollard.

Thank you in advance for your assistance in this regard

Kind regards

Amanda Labuschagne
(SHEQ) Safety, Health, Environmental & Quality Manager
Plastic Omnium Urban Systems
Tel: +[protected]
Fax2mail: [protected]
Mobile: +[protected]
Email: [protected]@plasticomnium.co.za
Home Page: www.plasticomnium.co.za

I was in a car crash with my car.I also called their own roadside emergency number, as I should do.They could ALSO not find my details, I could hardly hear the guy as he spoke so unclear and could not speak English properly and he asked me a milllllllion questions while my car was standing in the road and had to be towed out of the wayt!Almost two hours later the car was towed!After that it has only been more pain and bloodsweat as nothing happened as they promise. I have probab;y called out hundreds of rands to their call centre beacuse the authorisation just didnt come through, day after day after week after week!Then after they did this in the end, now I cant pick up my car beacue they have the excess amount wrong!I have called almost 20 times and spoken to lots of different people who keeps saying it will be delt with but NOTHING happens, NOTHING!They even ask ME what my excess should be and then say 'OH'.? What kind of company is this?I am at the end o fmy tether and will definately move companies, this is absolutely riduculous to say the least!