Home Depot’s earns a 4.2-star rating from 11306 reviews, showing that the majority of home improvement enthusiasts are very satisfied with their purchases.
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check refusal
On september 9, 2006 I went to home depot at spokane valley, wa. I had regularly been spending $500- 700 week on a remodeling project. This particular day my check was declined by home depot and the certegy group. Why? I have no idea. I immediately went to my bank and withdrew the funds necessary to purchase my products and then went to customer service. I...
Read full review of Home Depot and 12 commentsno employee ever showed up to help me
I was purchasing electrical supplies from Home Depot and could not find an item that I needed. I went to the "customer service" area and asked the woman behind the counter if there was someone in electrical that could help me. She said that she would call someone and picked up the phone and called someone. 15 minutes later I went back and told her that no employee ever showed up to help me. Again, she said that she would call them. I waited by the counter and listened to her talk to her co-worker about her weekend and personal matters. After 10 minutes I asked if there was anybody working in the electrical department and she told me that there was not anybody working in that department, but that she would try to help me. I was so frustrated that I put all of the items that I was going to buy on the counter and walked out and went to Lowe's.
amazing incompetence
My first experience was ordering cabinet knobs, the order got completely messed up and then I had to stand on the customer service line for a credit for almost an hour. I hesitated having any further contact but I needed flooring and decided to try again. I went into the Home Depot - 23rd St., NYC and Staten Island store and asked for Pergo laminate, when I could not find the color I wanted I was let to another flooring company and picked something out. When I got home, I realized I had been sold real wood instead of laminate. I accepted what I had bought but I am amazed at the incompetence of the organization.
Never again.
I went to my local homedepot on January 29 2007. I wanted to purchase a dishwasher. The one I wanted wasn't available to be delivered until February 10.
I was never notified the night before when delivery would occur. I waited until almost 3:00PM the next day which was in their delivery window. Upon arrival the men didn't speak English and it was difficult to deal with them.
When they opened the product up on the truck the whole washing machine was warped. The frame itself was cracked. Yet the delivery guys wondered if I still wanted it.
They told me to call the warehouse and try to get another washer. I went back to the location and inquired about another model to be delivered. The associate said all the information wasn't filled out and he asked me more questions.
Finally he said the warehouse must be called to cancel order and get a new one. I then asked when a new one could be delivered and he said maybe Wednesday. Since he didn't realize it was past 5:00PM the warehouse was closed.
So to proceed I would have to come back on Monday at which time to complete the transaction and get the dishwasher would take at least a week. He said that the schedule is fool and that is the way it is.
Atr this time I was so enraged since I had surgery on my hand and needed the dishwasher ASAP. Since they could not comply I wanted ALL my money back. However, they said only the portion dealing with credit card can be credited on next bill. The part I used a Home Dpot gift card could NOT be given back in actual dollars.
I don't want to deal with this company anymore yet they continue to hold my money in giftcard form. It is my money yet they want me to remain beholden to them in the future.
I feel at this time I will have to contact the NY Attorney General's Office and the Better Business Bureau to complain. Maybe even a letter to the Home Depot CEO.
The complaint has been investigated and resolved to the customer’s satisfaction.
never received my rebate giftcard
I purchased over $5000 in Kraftmaid cabinets in Jan 2006. I filled out rebate form $300 and mailed in per instructions per time window. In March, I checked the status on the website and it said giftcard had been mailed mid-March. I never received it. I called twice in March and was told it was mailed. The second time, I explained that it had been over 10 days and I would have received it by then. Request re-issue of gift card because I had not received it. They said they could not reissue for 45 days. I waited well over 45 days. No re-issue. Called in June. They said it had been over 90 days. SOL! I requested to speak to someone higher. I was told there was no one else to speak to. I could e-mail customer service complaint. I did. NO RESPONSE! It's been 2-3 weeks now since I e-mailed.
I received a Ryobi tiller from my wife "gee Thanks", so I tried to appease her and tried it out before i returned it. Mistake #2. It would work until i hit hard soil or caught a small rock stone... So f that and back in the box it went. I took it back to home depot and made mistake #3. When They asked did i use it, I said yes... oh then u can't return it. "WHAT" A manager came over and reversed the unable to return but unknown to me until i received the GIFT CARD that it was 199... not the 230(including tax) that was paid for it. I asked what the hell is this. He said that since i did use it i should just be glad they took it back. With some more ### and complaining They were so generous to give me a $30 credit on anything i bought TODAY and TODAY only... Like I felt like buying anything after this B.S. And when i said just give me a gift card for it he told me again... well i didn't have to accept the return, as a threat to accept or get out.
briggs & stratton generator rebate
I purchased a Briggs & Stratton Generator at the Home Depot on Watson Blvd. in Warner Robins, Georgia, May 2006. I sent all the info. to the proper office to get the $125.00 give card when you purchase a power produce. I have not received the gift card. Every time I call the numbers provided by Home Depot, a human never answers the phone. I'm tired of being told to mash 1 for this, 2 for that, english or spanish. When I finally talked to someone I was told our information submitted has been lost. I've decided to take the generator back and go across the street to Lowes! My cc for Home Depot will be cut up. Thanks Home Depot. You know how to keep your customers satisfied.
home depot's return of on on-line orders are unreachable
Home Depot's return of on on-line orders are unreachable. In May I ordered roll up bamboo blinds. The order was incorrect and they overshipped by 4 blinds. I sent them e-mails to which the response was they will contact me as soon as possible. Not sure of what time table they use, that was 2 months ago. Placed many calls to the 800 number only to hold on from anywhere to 15 to 30 min. When I reached a live person they said I would get a call in 72 hours, 2 months have passed no call. HELP!
my mobil lost in train.bhopal to chhindwara train.
I ordered the Electrolux washing machine / extended warranty on line August 25th. I have heard only the best about this product and have one at my second home and love it because of these reviews. Received and within 2 hours the door locked showing code E-42 on first wash leaving wet clothes jammed in machine. Called Electrolux and they were going to send out a repair person to look at it. They were also sending me the parts they thought I needed because the company they contract through (Dial One, who has a poor reputation in my city) did not supply parts (?) I demanded a new machine. The second one arrived and during set up by the installers the door jammed and would not open. After a lengthy phone consultation with Electrolux the installers were directed to remove the machine from my home and I was told I would receive a third machine with priority delivery. The evening before delivery (Friday Sept. 13th) on the third machine I was called by logistics and told the machine would not arrive until Wednesday not Saturday as promised. By Home Depots account and in this process, I was without a washer from August 25 – September 16th when I officially cancelled the entire order. I have support showing I made 11 calls, placed on hold 7 times was transferred 14 times, spoke to 23 operators (to call them anything but would be a stretch) and called them out on three contradictions. This discombobulating and dysfunctional relationship between Home Depot and Electrolux and their so called logistics experts cost me $165.00 in Laundromat usage, three days out of work not to mention having to return to a local Home Depot to receive a refund on the Extended Warranty that was also purchased. To elevate anger, neither would take responsibility for the problem. Electrolux blamed Home Depot for mishandling the units and Home Depot stated it was the units themselves. Taking a leap of faith at 6:00PM on Friday the 13th, I went to the local HH Gregg bought an identical machine which was the night Home Depot cancelled my Saturday delivery. It was delivered Saturday by 4:00 PM(less than 24 hours) set up and is fully operational. This leads me to believe that something may be not on the up and up with the quality of merchandise I received from Home Depot. Is it brand new? This and the fact that never did I receive an ‘Electrolux Welcome Kit’ from Home Depot as was in the packaging from HH Gregg. It contained detergent, fabric softener and several two and three dollar coupons with a book of facts on HE. When calling Home Depot to cancel the third delivery and order Monday September 16th, I spoke with a man (finally) who reviewed the files and as he said, “I’d be returning it too”. Tuesday Sept. 17th I received a call from Home Depot delivery stating I should receive a call tomorrow (9/18/2013) with a 4 hour window for my washing machine delivery. To date I have not received a refund on a purchase of over $1000.00 made on August 25th. THIS IS LIKE A BAD NIGHTMARE! Customer Service not a priority. NOTE: When renovating a few years ago most of my special orders were from The EXPO, which was a division of Home Depot. That was a customer service based organization. What message is this saying, If you have money …..
Outside solar lamps model #[protected]
On 23 Jun I purchased a set of six outside solar lamps Model #[protected]. I installed the units on 24 Jun and they worked fine but on 26 Jun one of the lamps was very dim. I tool it apart and checked and one of the batteries would only charge to .4 volts and the other would only charge to 1.0 volts. I put the batteries in a separate charger and had the...
Read full review of Home Depot and 60 commentsCancellation request
On June 1st, 2006 I placed an order on Homedepot.com. I had also placed other orders with different companies that day that were for bulkier items (like a fridge and an a/c unit) and I received those in a week's time. I kept trying to track my order on Homedepot.com tracking page and for over 2 weeks, it said the same thing. 'Order is being processed in our...
Read full review of Home Depot and 74 commentsHome Depot Reviews 0
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About Home Depot
The company was founded in 1978 and has since grown to become the largest home improvement retailer in the world. Home Depot's success can be attributed to its commitment to providing high-quality products, exceptional customer service, and competitive prices.
Home Depot's product offerings include everything from building materials and tools to appliances and home decor. The company also offers a variety of services, including installation, repair, and home improvement consultations. Home Depot's knowledgeable staff is always available to help customers find the products and services they need to complete their projects.
In addition to its brick-and-mortar stores, Home Depot also operates a robust online store at homedepot.com. The website offers customers the convenience of shopping from home and features a wide selection of products, including exclusive online-only items. Customers can also take advantage of free in-store pickup or home delivery for their online purchases.
Home Depot is committed to sustainability and has implemented a number of initiatives to reduce its environmental impact. The company has set goals to reduce its greenhouse gas emissions, increase its use of renewable energy, and promote sustainable forestry practices.
Overall, Home Depot is a trusted and reliable source for all of your home improvement needs. With its extensive product offerings, knowledgeable staff, and commitment to customer satisfaction, it's no wonder that Home Depot has become the go-to destination for homeowners and contractors alike.
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Home Depot. Make it specific and clear, such as "Incorrect Billing on Home Depot Online Purchase" or "Poor Customer Service at Home Depot Store #123".
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Home Depot emailsthdcustomercare@homedepot.com100%Confidence score: 100%Support
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Home Depot address2455 Paces Ferry Rd SE, #B #3, Atlanta, New Jersey, 30339-1834, United States
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Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 09, 2024
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Well, my experience has been with Lowe's not home depot. I visited the Lowe's store on William Penn in Durham twice in the last week. I have experienced sales personnel that totally ignored me and my call for help, while they were doing nothing. On one occassion I even asked the sales person if he saw me standing and waiting for him at least 15 mins, and he stated yes. While he was not assisting anyone, just ajusting the carpet role, he never said"I will be with you in a moment" or anything. I was only there because my job wanted to use the Lowe's card to purchase carpet, otherwise, I would have been at Home Depot.