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4.2 31 Reviews 2388 Complaints
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Home Depot Complaints 2388

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C
7:18 pm EDT

Home Depot Delivery. Gas Cook Stove

I was told home depot would call or text the day before delivery and would call or text 30 min prior to delivery. They did text the day before delivery but never call or text before coming out. After reschedling for the second time they did the same thing, just arrive without letting anyone know they were coming and of course no one was home. Now I have to wait almost another week before the stove will be delivered. This is not how people conduct business, you are supposed to give a estimate time of arrival. I am very dissatisfied with the service that has been provided.

Desired outcome: I would like an explanation as to why a company like home depot would treat their customers like that.I would like an apology and I would like to know that steps will be taken to improve customer service.

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JacPen
US
Sep 09, 2023 9:51 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I have just gone through the same thing. I received a text telling me of my delivery. No one called or texted me. I canceled my order when it did not arrive at the scheduled time. My delivery time was between 2:30 - 6:30. my husband and I were at the store at 7 p.m. (They said my delivery time changed to 6 - 10)

The issue now is getting my money back. I was told I have to wait until they get the appliance back at the warehouse before I can get the rest of my money back that I paid for.

Why do I have to wait to get my money back when your company is at fault.?

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K
2:27 pm EDT

Home Depot Service in Mountain Home

We live closer to this Home Depot than any other but when we have questions about if they have what we need and call them you can never get anyone to pick up the phone .I called yesterday several times let it ring 25 or 30 times and no one picks up . I finally drove to Springfield , Mo to get what I needed . They have very poor service ! Sincerely Karen Hayes

Desired outcome: Somebody to answer the phones

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2:14 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Home Depot Pavers

I ordered pavers for a client. They delivered to the wrong house, blocking the person from getting out of the driveway. When I called Home Depot Sherry the "lead" said the driver said he delivered to the right address despite me offering the phone number of the guy that was totally inconvenienced.. but

Home Depot Corporate Complaint People helped me

[protected]

Desired outcome: Replacement

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Resolved

got Help by Home Depot Corporate Complaint Support Desk 478-270-1220

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2:33 pm EDT
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I purchased an extended protection plan for my washing machine but the warranty was placed on my dryer. The paper work I received conveniently does not mention which product received the warranty. To try and correct this problem I was sent on series of "the right person". In the end, Home Depot refused to acknowledge the mistake. Not only did they refuse to...

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12:01 pm EDT
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I have an HD credit card with a limit of $3,000. When I first got the card I charged something small, around 30.00 just to establish the account. When I got the invoice I paid it in full. I received invoices that were 0.00-dollar balances because I didn't charge anything. One day (6-8 months later) I was online and wanted to buy something from them and when...

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11:12 am EDT
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I am complaining about an order i placed online from the oneonta store on 07/07/2023 for a upright freezer.I placed the order online order# WJ36222857. I had a 25.00 dollar discount from the pro dept that i wanted to use but had a problem applying it to my order.So i cancelled the order after it was ordered. I called and had a person help me reorder the...

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2:41 pm EDT
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On September 6, 2022 I made a $6211 purchase on my HD credit card and took advantage of a 24 month 0% financing promotion. I set my account up to autopay and to complete the payments in 23 months. All payments were processed on-time and more than the minimum payment. I needed a new refrigerator in January, so I purchased one on the credit card and then made...

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G
1:25 pm EDT

Home Depot Military discount

I purchased $2000 of building supplies (lumber, hardware, Trex, etc.) assuming I would get a military discount of 10 percent. I was told my discount did not apply because I was buying "building supplies." I asked what exactly was in the store that was NOT a building supply? Turns out the employees could only think of "soda." So, If I'm shopping HD and want to know that I'm getting a military discount and not wanting to learn otherwise at the register, how exactly do I know what qualifies?

Desired outcome: 10 percent applied to the credit card I used at the store to purchase.

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2:46 pm EDT
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Home Depot Window ac

I order 2 window units on 16 Aug. I was given 21 Aug or possibly earlier as delivery time. I now have a deliver date of 22 Aug. The items are 6 hours away. I have had the worst customer service experience. I have been on hold forever, hung up on, been left hanging on chat. Terrible experience. I made arrangements for installation, now I have to cancel and reschedule. Why will it take from 19 Aug to 22 Aug to come from 6 hours away? I went to 5 different stores looking for a 12000btu ac. Not a single store had one. This is August, hottest month of the year and the stores can't reorder to have stock? Lowes had them in stock but unfortunately I did not have a lowes card, only home depot. I guess I need to get a lowes card and cancel yours since your service is so bad.

Beverly Owen

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Update by Beverly O
Aug 19, 2023 2:53 pm EDT

Ordered 2 window units on line 16 Aug. Was told would be delivered 21 Aug. Had a gosh awful time trying to order. Customer service would keep me on hold for 20 minutes, then go to survey without talking to anyone. The chat on line is extremely slow with responses. Finally asked to speak to management. He was very helpful. He took my order and said would be delivered the 21st. I made installation arrangements. Now I am told delivery on the 22nd. Have to cancel my arrangements and reschedule. On chat today and once again no help, extremely frustrating when waiting 10 minutes between responses.. Just plain terrible service

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10:47 am EDT
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I purchased 17 large custom windows from Home Depot (Anderson Windows) for installation also by Home Depot. The salesperson arrived, was very helpful, we settled on the cost and the material. I had some concerns that there would be a small area of untreated unpainted wood remaining around every window and asked how this could be remedied. The salesperson...

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3:37 pm EDT
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I went into the north haven ct store zip 06473 7/16/2023 with my doberman dog. I went to self check out and the register wasn’t working. An employee told another employee that she couldn’t help me because of my dog. This very offensive. I wonder is she says that about other dogs that visit that store? I believe this the same employee that asked me if my dog...

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W
11:16 am EDT

Home Depot Window installation

I had windows installed on aug 10 ans 11, four windows were left with unfinished casings. Trying to get this resolved I get put on hold, with all the numbers I have on one is returning my calls or answering my e mails. Is theis the way home depot does business and leaving jobs undone.

Which is such a shame because was planning on having the siding done but because off of home depot not going with them.

Am I supposed to do all the casings on my own, how about you deduct the price of all the casings from my bill. I am not paying this bill until I get the windows fixed. Never seen such stupidity [protected]

Desired outcome: fix all the casings

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11:14 am EDT
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On August 5, 2023 we ordered a storm door with installation from the Ocean City, MD store. The measurements were supposedly going to be taken the following week. It is now 1 1/2 weeks, and the measurements still have not been taken. When I called the store, nobody answers the phone. I had to call the 800 number to get someone on the line. Even he had a big...

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M
9:49 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Home Depot Delivery of a refrigerator.

I was promised a delivery date of 11 Aug 2023. Purchased on 1 Aug 2023. It made it to Farmington, NM in a short time which is only 3 hours from my residence. It sat on a loading dock at ESTES for almost two weeks. It was finally delivered to Durango, CO yesterday. Now that’s only an hour from my place. Now Non Stop Deliver (NSD) is going to sit on it for up to another week from today. An hour from my house as I had mentioned. So it is going to take three weeks to move an item 3 hours away?

The old bait and switch. Promise the delivery and take my money, then deliver it when ever after I was told the 11th. NOT HAPPY ONE BIT.

Needed this refrigerator weeks ago but Home Depot says it’s out of their hands. My only satisfaction would be to refuse the item when it shows up and Let Home Depot eat the shipping. In the mean time I’ll find another refrigerator while I wait.

Desired outcome: Get it here in a day or two.

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5:04 pm EDT
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Today 8/15/2023 we went to apply for only a 6 month financing. We were going to put have down and do the financing and pay off within the 6 month. Here is the reference number we were given [protected] the phone number we called [protected] stated we were denied and we asked why sorry can't give you any information until you receive our in 7 to 10...

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1:31 pm EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more

Home Depot The credit card with their name by citi bank

Home depot is saying that I had a special charge on flooring last October 2022 and now I owe $8000 because I have not paid it off in 6 months. But they cannot give me any statements to the fact. I went I to my account on their site and there were no specials for the flooring. They have never given a statement showing interest rate. I have everything showing all the different balances they post to my texting account. I understand that the FTC has granted customers a court degree against them on false Marketing practices. How do I go about filing agai st them also

Desired outcome: Stop home depot from adding charges without showing interest rates

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1:57 pm EDT
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Hello, my name is Sam, I have recently purchased an oven from Home Depot. I can't even begin to explain the terrible experience I have had with this unit, not to mention the run around from several department hours on the phone. Representatives hung up on me because they did not want to address this matter. (this was not home depot it was some GE...

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3:43 pm EDT
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Paid $2.097.80 for French Doors that I never received and Home Depot will not give me my money back. First gave me a date of August 2nd to receive my doors and when I didn't received them I visited the Home Depot in League City Tx. Gave me a new date of August 10th still no doors. Went back to the store and was told they don't have the materials to make the...

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5:43 pm EDT
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Home Depot Appliances ordered 10 weeks no delivery))::

May 18 ordered a GE Profile fridge.Our old GE fridge lasted 26 years. Promised delivery date

May 30 2023.

May 27 ordered another GE profile fridge for another property. Promised delivery date Aug 17

2023.

August 4 spent an hour trying to figure out the status of the fridge. Got disconnected 3 times I was put on hold. Amelia promised a $300 gift card for the delay. Finally got a hold of

someone B. Next rep B did not see the promise in the system. B said she would not sell the

frdige because there are none in stock anywhere and no ETA from the manufacturer. B promised to

call me back but has not.

Today I cancelled the orders for 2 fridges. I asked if there was some compensation as we have

waited 10 weeks and Home depot had $6000. No compensation

The fridge is STILL advertised on their website

Lesson learned DO DOT BUY ONLINE FROM HOME DEPOT.

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3:40 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Home Depot HDX paper towels

My last purchase of HDX paper towels was very disappointing. It appears as if the paper towels are 1/2 their ordinary thickness. Was this a manufacturing defect or can I expect that any future purchases will be the same.

I've purchased these towels for my church and home for several years and this is the first time I have had a problem.

Please let me know if I choose to purchase these towels again, that I will recieve the quality that I'm accustomed to.

Thank you

Desired outcome: A replacement package of paper towels and assurance that the manufacturing process has not changed.

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About Home Depot

Screenshot Home Depot
Home Depot is a leading home improvement retailer that offers a wide range of products and services to customers across the United States and beyond. With over 2,200 stores in North America, Home Depot has become a household name for homeowners, contractors, and DIY enthusiasts alike.

The company was founded in 1978 and has since grown to become the largest home improvement retailer in the world. Home Depot's success can be attributed to its commitment to providing high-quality products, exceptional customer service, and competitive prices.

Home Depot's product offerings include everything from building materials and tools to appliances and home decor. The company also offers a variety of services, including installation, repair, and home improvement consultations. Home Depot's knowledgeable staff is always available to help customers find the products and services they need to complete their projects.

In addition to its brick-and-mortar stores, Home Depot also operates a robust online store at homedepot.com. The website offers customers the convenience of shopping from home and features a wide selection of products, including exclusive online-only items. Customers can also take advantage of free in-store pickup or home delivery for their online purchases.

Home Depot is committed to sustainability and has implemented a number of initiatives to reduce its environmental impact. The company has set goals to reduce its greenhouse gas emissions, increase its use of renewable energy, and promote sustainable forestry practices.

Overall, Home Depot is a trusted and reliable source for all of your home improvement needs. With its extensive product offerings, knowledgeable staff, and commitment to customer satisfaction, it's no wonder that Home Depot has become the go-to destination for homeowners and contractors alike.
How to file a complaint about Home Depot?

1. Log in or create an account: To begin, ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Home Depot. Make it specific and clear, such as "Incorrect Billing on Home Depot Online Purchase" or "Poor Customer Service at Home Depot Store #123".

4. Detailing the experience: Provide a detailed account of your experience with Home Depot. Include key areas such as:

  • The nature of the product or service.
  • Specific details of the incident, including dates, locations, and any relevant staff interactions.
  • Any communication you've had with Home Depot regarding the issue, including emails, calls, or in-person conversations.
  • Steps you've taken to resolve the problem and the responses received from Home Depot.
  • The personal impact of the issue, such as inconvenience, financial loss, or emotional distress.
Remember to be factual and include as much relevant information as possible to support your complaint.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, emails, photos of the product, or any other evidence that substantiates your claim. Do not include sensitive personal information such as credit card numbers or personal identification numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue with Home Depot. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, apology, or any other form of redress.

7. Review before submission: Carefully review your complaint to ensure that all the information provided is accurate, clear, and complete. Check for spelling and grammatical errors as they can affect the credibility of your complaint.

8. Submission process: After reviewing your complaint, click the 'Submit' button to formally file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Following the submission of your complaint, make sure to regularly check your account on ComplaintsBoard.com for any updates, responses, or further inquiries related to your complaint. Engage with any responses appropriately to facilitate the resolution of your issue.

Overview of Home Depot complaint handling

Home Depot reviews first appeared on Complaints Board on Jul 14, 2006. The latest review 14 foot steel driveway gate was posted on Aug 18, 2024. The latest complaint Went to Home Depot to buy 4x8 MDF… was resolved on Oct 10, 2023. Home Depot has an average consumer rating of 1 stars from 11306 reviews. Home Depot has resolved 231 complaints.
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  1. Home Depot Contacts

  2. Home Depot phone numbers
    +1 (800) 628-0525
    +1 (800) 628-0525
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    Credit Card Accounts, Canada
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    Mexico
    +1 (800) 466-3337
    +1 (800) 466-3337
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    USA, Sales
    +1 (877) 946-9843
    +1 (877) 946-9843
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    USA, Major Appliances
    +1 (866) 875-5488
    +1 (866) 875-5488
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    USA, Consumer Account
    +1 (208) 337-8249
    +1 (208) 337-8249
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    Tournament Coordinator
    +1 (907) 232-6285
    +1 (907) 232-6285
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    38698
    38698
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    Text Support
    +1 (800) 430-3376
    +1 (800) 430-3376
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    Customer Support
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  3. Home Depot emails
  4. Home Depot address
    2455 Paces Ferry Rd SE, #B #3, Atlanta, New Jersey, 30339-1834, United States
  5. Home Depot social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 21, 2024

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