Home Depot
Reviews and Complaints

On Aug. 27 I went to the Home Depot on Arizona Ave. and Ocotillo in Chandler with a broken clamp that holds the net across a ping pong table. The first HD employee was very helpful but when a second employee joined us well, as they say 2 heads are better than one, they both went out of their way to find a solution and they were sucessful. Service is not as easy to find as it once was and we found it that day in Home Depot, thank you from a grateful customer. The employee was Steve Faust.

Suzanne Reid

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My experience with Home Depot was not a pleasant one. My business ordered a countertop from Sherwood Home Depot, which they sub-contracted with Precision Countertops. We requested they visit the job site to ensure they could produce the counters to specification. We specifically requested "No Seams" in the laminate counters, as the 30 year old original counters did not have seams. However, we were told by Sherwood Home Depot that a non-refundable fee of $200 was required to visit the job site for a 5 minute visit! So, not wanting to throw away $200, we sent photographs and dimensional drawings to both Sherwood Home Depot and Precision Countertops.

After more than a week, we were told that the only way to get an answer was to pay for the entire job up front and Precision would then send out a "templater" who would tell us if it could be done without seams. I asked what the process was if they decided it would require seams and we wanted to cancel the job. I was told they would issue a full refund. Since the rental home belonged to a Home Depot Manager, we assumed it would get a higher level of attention. Reluctantly, we paid the nearly $2,000 up front. Within 24 hours, the funds were removed from our business account.

Almost immediately, I received a forwarded email from Sherwood Home Depot, in which Precision stated they could not produce the counters without seams! Even though the original counters did not have seams! We immediately requested a full refund and were told it would "take 7-10 days to process... maybe longer because of COVID." They removed the funds electronically within 24 hours and it's been 21 days, as of today, and not a word about our money. They refuse to respond to our emails. They transferred me to the store manager, who then hangs up without speaking to me.

We called the Corporate Customer Service number and, after nearly 30 minutes, were told they would get back to me within 3 days! In the interim, we filed a dispute with our bank, who is working on a fraud case. They will replace the funds and then go after Sherwood Home Depot for full restitution. We have full receipts, emails, bank statements, etc. Neither company has a leg to stand on!

So, if you are considering ordering counters from Precision Counters and/or Sherwood Home Depot (or ANY Home Depot for that matter) think long and hard about it. If they will treat a business working on a Manager's rental property this way, how will they treat you? BUYER BEWARE!

UPDATE 2/22/22

My bank just informed me that Federal Regulations prevent them from completing a Dispute for any transaction that was not completed with a Credit/Debit Card. Sherwood Home Depot refused to take the business card and insisted on a company check, which they immediately processed electronically and stapled to the invoice. Now I know why! They know that banks are hamstrung on Disputes when they insist on company or personal checks. This allows them to do whatever they want to do when it comes to issuing refunds.

I received a voice mail from Sherwood Home Depot, stating they had mailed the refund... to an address on the far side of the city, on the edge of the Urban Growth Boundary and about as far away from our address as you can get and still be in the city! Now they need to wait to see if their check clears and prove that we didn't get it or cash it! We have emails where we told them from the very beginning, that the address they were using was incorrect and even had them correct it AGAIN at the desk of the associate doing the order... and they still "allegedly" mailed it to the wrong address! The level of incompetency or outright dishonesty is mind-boggling! So, now it has to go the legal route.

Be warned: NEVER, NEVER, NEVER do business with Home Depot and if you do... ALWAYS, ALWAYS, ALWAYS use a Debit/Credit Card... no matter how hard they insist on a check!

I recently had an experience with Home Depot that left me feeling frustrated and disappointed. I had purchased a Samsung dishwasher from their website and scheduled an installation for a few days later. However, after the installation, the dishwasher stopped working and error lights came on. I called Home Depot and they agreed to send another one out and reschedule another delivery. The installation team came out, removed the old dishwasher and installed a new one, but the same thing happened again.

I went to the Home Depot and spoke to someone in the appliance department who assured me they would take care of the problem by sending someone out to our home to fix it. However, when the same installer came out, he told me it was installed properly and that I would have to contact Home Depot. I was frustrated at all the hoops I had to jump through to get a dishwasher that worked.

I went back to the Home Depot and told them that I no longer wanted a Samsung dishwasher, that I wanted a different model instead. However, I was told that I would have to schedule another appointment at my house to return the dishwasher and then purchase another dishwasher to be delivered on yet another date. I didn't think it was fair that I should have to take off 2 more times from work to end up with a working dishwasher.

I spoke to Tina the manager and suggested that they could deliver a new dishwasher and remove the non-working dishwasher at the same time. However, I was told that giving me a refund and allowing me to pay the difference was against Home Depot's policy. I had to purchase another dishwasher, a floor model Bosch dishwasher, and was assured it would be scheduled for delivery as soon as we got back from vacation.

However, upon my return from vacation, I was told by Tina the General Manager that Home Depot doesn't deliver floor models. I was beyond angry at this point and asked for a refund. Tina took special care to make sure that every hose, nut, and bolt was accounted for, but she never once apologized for the inconvenience.

I own 2 businesses and value making my customers happy. Over the course of 3 weeks, I made at least 6 trips to the store and had at least as many phone calls. Each time Home Depot had the opportunity to solve my problem and they chose not to, citing policy after policy. I just wanted a working dishwasher, delivered and installed just like I paid for twice. I didn't ask for anything for free. I just wanted a dishwasher.

If Tina the General Manager of Home Depot cared half as much about how I was affected during this process, rather than how Home Depot would be affected, they would still have a customer. I will never be back.

I have been a loyal customer of both Home Depot and Lowes for many years now. As a Veteran with a VA service connected disability rating of 60%, I have always appreciated the 10% discount that both stores offer to Veterans. However, my recent experiences at Home Depot have left me feeling disappointed and frustrated.

Let me start by saying that Lowes has always gotten it right. I select my product, take it to the checkout, show my Veterans healthcare card (which has a photo of me on it) to the employee, and they deduct the promised 10% discount from my total. It's a simple and seamless process, and I always leave feeling appreciated and valued as a customer.

On the other hand, my experiences at Home Depot have been consistently negative. I select my product, go to check out, show my Veterans healthcare card to the employee, and they stare at it like it's something alien. They point to the front of the card and say: "It has to say 'service connected' ". They do not give me the 10% discount. I offer to show them my VA disability letter and my Disabled Veterans license plate, which you cannot get unless you have a disability. They shrug their shoulders and say, "It's our policy that we only accept a card that states 'service-connected'.

This is incredibly frustrating for me, as the VA only issued me one card, and I'm not going to go through the hassle of trying to get a new one just to satisfy Home Depot's arbitrary requirements. Furthermore, every other Federal and state organization accepts either the card (as it is) or the letter as proof of a service connected disability. Why is Home Depot so different?

I wrote to Home Depot Corporate to complain about this issue, but their response was completely unsatisfactory. They ignored my questions and simply reiterated their policy: "our policy is to accept the following forms of identification: a VA healthcare card that states the words 'service connected' on it." They didn't even bother to thank me for my service.

It's clear to me that Home Depot is guilty of false advertising. They claim to offer a 10% discount to disabled Veterans, but they make it nearly impossible to actually receive that discount. It's a shame, because Home Depot has excellent products, but their treatment of disabled Veterans is unacceptable.

In conclusion, I will be taking my business to Lowes from now on. They have always treated me with respect and appreciation, and I feel valued as a customer. Home Depot could learn a thing or two from them.

I recently visited my local Home Depot to purchase a new front loading washer and dryer after having the same set for over 20 years. I was excited to find an LG set that I fell in love with and decided to open a Home Depot card to build my husband's credit. We split the payment between the card and my debit card on 11/28/20 and were told that we would receive a phone call the day before delivery on 1/9/21. However, we never received a call and had to call ourselves to find out that the delivery had been pushed back to 2/17/21 without any prior notice.

To make matters worse, my old washer stopped working, leaving me without a washer. When I went to the store to see if they had a comparable set that I could get sooner, the salesperson suggested a white set that may be available sooner, but couldn't guarantee it. We eventually decided to get a refund and try somewhere else, but the refund process was a nightmare.

After paying off the Home Depot card, they froze the account, claiming that it was not normal for people to make a big purchase and pay it off so quickly. A manager promised me a cash refund due to all the issues we had faced, but later reneged on the promise, saying that it had to be done the way we had purchased it. The manager also made an unprofessional comment about wanting the corporation to do away with appliance sales to make his life easier.

The communication throughout the entire process was lacking, and we were not informed that many customers had been waiting for 4+ months for their appliances to come into stock. The lady at the front desk also informed us that the delivery/warehouse personnel were a 3rd party provider and were hit and miss with communication to customers. This raises the question of why Home Depot is selling items they know will not be in stock for 4+ months and doing business with 3rd party vendors that are known for lack of communication with their customers.

All of these issues reflect badly on Home Depot, and they did nothing to make the purchase right. I am still without a washer and dryer, and it will take a week or two to receive a refund. Once we receive the refund, we will be canceling the credit card and taking our business elsewhere. My husband, who is a contractor and frequently shops at Home Depot for his customers, will now be using Lowe's for his daily construction needs.

My suggestions for Home Depot to improve include being honest with customers about delays, not offering sales for items they do not have in stock, following through on promised solutions, and not blaming other companies for their own shortcomings. If they continue to receive complaints, they should do business with another company that can keep their promises.

I recently purchased six appliances from Home Depot and unfortunately had to wait a whopping four months for delivery of all items. The delivery team was a third-party company and not affiliated with Home Depot, which was a bit of a disappointment. They arrived in a rental truck from Enterprise, which was a bit concerning. Once the team started to uninstall the appliances, there were automatic appliance issues due to water shut off valves not being right next to where the units are located and washer valves. The driver told me that he would put in a work order for a plumber to come out and fix everything, and since it was considered an emergency, the plumber would call me within 48 hours.

The fridge and dishwasher were left in my garage, and this was on a Saturday. I asked the delivery guy when they would be back, and he said once the plumber finished, they could probably be back out on Monday or Tuesday. Monday came around, and no one had called. I called and texted the delivery guy and never received a call back. Tuesday came, and I called the delivery guy again and had to leave a voicemail for him again. He called back very unprofessional and rude. He told me he said 48 hours and that no one works on Sundays, and that I had to wait. He told me he had never said anything to me about Monday or Tuesday and told me he would never say something like that. He then told me he had to go because he had another customer. I was very upset as to being treated so rudely, and I am your customer. When did I stop being your customer?

I called Home Depot and got the delivery team rep. I let her know my issues with appliances, timeframe, delivery driver, etc. She gave me the number of the plumber (yet another third-party company). I decided to wait until the end of the day Tuesday to see if the plumber would call, and nothing. I called the plumber, and the guy told me that it was a lot of work to do this, and he could not come out until Friday 2/12 between 2-5. The plumber also told me the delivery guy had only submitted one item to fix, they did not know there were three. I called back Home Depot and was told they only use this one plumber, but if I wanted to, I could get the plumbing done with another company, but they would not pay for it. I was told that since the plumber was coming out on Friday 2/12, the delivery team would come back out Monday 2/15 to complete the installation of the appliances.

Friday 2/12, the plumber arrived at 3:30 pm. He could not complete the work on the refrigerator because he did not have pipes in his truck. I'm not sure how you don't have copper pipes in your truck if you are a plumber. The plumber had said he had been getting home every day after 7 pm, and it was Friday, so I would have to reschedule to get the water valve put in, etc. The delivery team was to be back today, 2/15, to install all appliances. My window of this was between 10-2. I got a call at 11 that my delivery/installation was canceled due to extreme weather conditions. I called the number back to get a rep, and I was told due to extreme weather conditions, they could not make the appointment. I asked what weather conditions, it had been cold, but that is all. I could not get an answer and was told they could reschedule me on Weds 2/17 for installation. The call dropped, and I could not get anyone back on the phone. I called Home Depot back and was told their systems went down. I got another call from the delivery company saying all appointments were on a one-day delay, so everything would be delivered on 2/16. A Home Depot rep called me and stated that she was not sure what was going on with the delivery company and gave me their number. She said that the delivery company's trucks froze, and no deliveries were getting done today and possibly could be done on Wednesday 2/17.

I decided to call the delivery company directly. I was told to ignore the call that I got about the one-day delay; it was incorrect and also to ignore the call I would get later this evening because they are not sure when they can get out to me. He told me he has me scheduled for Wednesday but to take that with a grain of salt because now they have to make up for one day out of service. He said they have to take care of the customers for Tuesday deliveries first before they can do the ones for Monday. He said they don't have enough staff to fulfill the orders, and people will have to be squeezed in. So this continues!

In conclusion, I would not recommend ordering anything that has to be delivered/installed from Home Depot. If you cannot take the products home yourself, consider it to be a never-ending revolving door. I had to wait so long to get these appliances, then have to go through all of this mess. This is a lesson learned for me, and I will never purchase anything from Home Depot again. I have always gone to Lowe's and am not sure why I decided to go to Home Depot. This won't happen again.

I've been a loyal customer of Home Depot for a long time, but I took a break a few years ago because of poor customer service. I switched to Lowe's, but recently decided to give Home Depot another chance. I was pleased with my experience until tonight when I went to purchase indoor/outdoor carpet and PVC board.

I was helped by a great employee named Junior who deserves five stars. However, my good experience ended there. I walked around the store for almost 15 minutes trying to find help in the carpet department. Finally, I found a woman who said the person working that department was on lunch but should be back soon. I was frustrated and told her I wasn't going to wait for an employee to get back from lunch. If they couldn't help me, I would leave my cart and go elsewhere. She reluctantly paged someone, but I had already seen at least six employees walking around the store until I needed help.

Finally, Todd started walking my direction. I asked if he was headed to the carpet department, and he gave me a dirty look and asked rudely, "Do you want something?" He was wearing a face cover, but it was easy to see his dirty look and eye roll. I decided to overlook this and go ahead and accompany him to the carpet department. Once there, I told him I wanted Elevations - Sky Grey Indoor/Outdoor 12 ft. Carpet. I have purchased this item here before. He said he didn't think they had it in stock. I told him the website shows they have 197. Finally, I went over to the rolls of carpet, looked up, and pointed to the product. I said, "It is right there, you just need to roll it down." I was not rude or sarcastic in any way - just trying to point out that they did have the product. He was not happy.

He rolled it down and asked how much I needed. I said two 14' sections. He asked how wide I wanted it, and I said 12'. He said he was sure they didn't have enough. It was clear there was at least enough for one 14' section. He argued that he didn't think there was enough, but the website information was correct as of 10:00 last night, and they had been inundated with contractor orders. Finally, I said, "Can we just measure it out and see if you have enough for at least 14'?" Very reluctantly, he began loading it into the measuring/cutting device. Another employee came to assist (he was polite unlike Todd). They measured the first 14' and started wrapping it. I asked if he could only wrap the ends instead of the whole thing because I would need to fold it in half. Todd turned and gave me the nastiest look you can imagine. He said it was easy to fold and showed by folding one section. I said, "Honey, that's fine for you, but I am not strong, and it would be easier for me to manage if you left the middle untaped." He glared at me. The other employee stepped in and said he would tape the other end. Todd proceeded to throw it on my cart (not a lumber cart) without folding it in half. I had to fold it in half, and because it was only 1/3 in the cart, I had to try to lift it on top and hurt my back in the process. The plastic "wrapping" clings to the cart and doesn't slide. I asked for help, but Todd ignored me. The other employee helped get it on top of the cart.

It was clear there was not another 14' of this color, but they did have blue in stock, so I asked for 14' of blue. When Todd was totaling the price, I asked for verification that it was $168. I mentioned the .50 per foot, and Todd snapped back, "We don't sell by the foot, only by the yard." I told him that the price per foot and price per yard are listed. He said the per foot is just for my information. I said you don't have to be a mathematical genius to know that the price per square foot and price per square yard calculate the same. By now, I had completely lost my patience with his rudeness. I told him that he had been a total jerk since he came to "assist" me. He said I had told everyone in the store how to do their job. I said I only spoke to one other employee for help, and he was polite. He then threatened me and said, "Irrational behavior is a symptom of COVID19, and we have a right to refuse service to anyone we suspect of having COVID 19."

On my way to check out, I asked another employee to get me the store manager. The assistant manager (store manager not on duty) came to the front. I explained what happened and told him I would likely never again shop at Home Depot. Of course, he was apologetic and said this was not like Todd at all (although one of several employees I spoke to outside when loading my car said, "That's just like Todd."). Clearly, Todd needs to give his job to someone who really wants it. Home Depot should not tolerate this kind of rudeness and will lose customers accordingly. Neither Todd nor the woman I asked for help know what customer service is. In my over 40 years of being a consumer, this is, hands down, the ABSOLUTE WORST experience I have ever had AT ANY retailer. It takes a lot for me to complain to a manager and even more for me to post a negative review. Take that how you want.

I gotta say, I had a pretty rough experience with Home Depot. I was looking to buy a new fridge for my second home in the mountains of NC, so I headed to the Home Depot in Hendersonville. I spent a good 20 minutes trying to find someone to help me, and when I finally did, the salesperson told me they couldn't deliver the fridge because the driveway was too steep. I mean, come on, this is the mountains of NC we're talking about - all the driveways are steep! So I left the store and called online sales, and they told me there were no delivery restrictions and I could order the fridge online. I scheduled delivery for Friday, which was perfect since I had taken three days off work to go to the mountains.

But then the next day, I got an email saying my order had been canceled because the delivery zip code and billing zip code didn't match. I had to call and place a new order, but by then all the delivery slots for that week were gone, so I had to take another day off work and drive five hours to meet the new delivery date.

When the fridge finally arrived, the delivery guys told me it wouldn't fit through the kitchen door, even though I had measured carefully and knew it should. They refused to take the doors off and left, so I had to go buy some tools and do it myself. I called customer care to see if they could send someone to finish the job, but they never called me back. I had to hire someone to help me move the fridge into place, but the ice maker and water dispenser still aren't hooked up.

I called and talked to several different people about my experience, but no one seemed to be able to help me. Finally, I talked to someone in the consumer relations department, and they offered me a $50 Home Depot gift card as compensation. I told them that wasn't enough to cover all the time and money I had spent on this, and they didn't seem to care.

Honestly, I'm pretty disappointed in Home Depot. I've been a loyal customer for years, but this experience has really turned me off. I don't think I'll be shopping there again anytime soon. If you're looking to make a home improvement purchase, I'd recommend going somewhere else.

I have been a loyal customer of Home Depot for many years, even before Lowes opened up in my area. I used to shop at Hechingers before Home Depot came along. However, my recent experience with Home Depot has left me feeling disappointed and frustrated.

Last year, I had a plumbing emergency and Home Depot was the closest store to my location. I called to inquire about renting a plumbing snake and was told by an employee that they had two available and I needed to come in to pick it up. I asked about the rental cost and was told it was $53.00 for 4 hours and $75.00 for a whole day. I rushed to the store with a friend who knew how to operate the machine.

When we arrived, we were greeted by an older man who informed us that they only accepted credit cards for rentals and required a $125.00 deposit. He was rude and unhelpful, and when I tried to explain that the employee I spoke with on the phone never mentioned any of this, he was dismissive and unapologetic. I was frustrated and upset, and when I asked to speak to a supervisor, another employee intervened and told me to stop being upset or leave the store.

Eventually, a supervisor came over and I explained the situation to him. I expressed my disappointment with the poor customer service and lack of communication between employees. I also told him that I would not be returning to Home Depot and would not recommend it to anyone else.

While I was able to rent the machine in the end, the experience left a bad taste in my mouth. I believe that Home Depot needs to retrain its employees on customer service and communication skills. I also think that they should have a clear policy on tool rentals that is communicated to customers upfront.

In the future, I will be shopping at Lowes instead. They offer better prices and superior customer service. I hope that no one else has to go through what I did at Home Depot.

My experience with Home Depot was a complete nightmare. We had planned to get new flooring installed, but the people in the flooring department were completely clueless about how to process orders and installations correctly. They wasted a lot of our time and caused us a lot of frustration. We got a measurement done and received a 22-page PDF estimate that only stated, "let me know if you have any questions." We waited for two days thinking they would call and go over the 22 pages they sent, but no call came. So, we called Home Depot and talked to Sasha, the lady who helped us originally. She said she didn't know why we got that and that we had to come in and go over it and pay for the order.

My landlord and I went in the next day, and it took an hour to pay for it because neither Sasha nor the customer service ladies knew how to process a payment correctly for $6300! Isn't this what they do every day? We were then told they had to order the flooring and they would call us when it was to be delivered. We were told the install would take a day, that we could leave the product in the garage once it was delivered, and that we only needed the threshold delivery for this reason. We were also told that the installers would move six items per room, which was important later.

We were then ghosted for a month until they told us the trim we wanted wasn't available, so we had to pick a new color out. It took them a month to tell us this! My wife went to the closest store where the flooring associate was rude to her to the point that she left and went to the next closest store. They picked out the new item, and the associate called the Truxel store to let them know. The Truxel store never even added that item to our order after my wife wasted two hours doing what they asked. I tried following up with the flooring department three times, but the first time, customer service bounced my call around for 20 minutes. The second time, I was on hold for 30 minutes, and then the last time, I was on hold for 10 minutes before I gave up.

I called corporate on a Friday to see if they could help because we were having nothing but problems. The man took my info and said someone would call me back in 30 minutes. The next day I called again as I didn't hear anything back, and I was told they had no record of my call, but that she would enter my info and have someone call me back on Monday. Tuesday I one again called cooperate and was told the lady from Monday did not process my call correctly and that it would still be another 24 to 48 hours before I received a call back.

We then finally got a call for delivery and set it for Monday, June 28th, and the install was set for July 14th. The installers stated we had to keep the product in the house, that it would take three days to do the install, and that they would only move two items per room. This was a major issue because it contradicted what we had been told, and my wife and I both work and cannot just take three days off to babysit the installers. Also, if my wife was home in the morning when they came, as we had planned for the one day, she would not be able to move all the items out by herself as we were told six would be moved per room. At this time, I was still waiting for a call back from cooperate hoping we could resolve some of these issues but still had heard nothing back.

I received an email on Sunday stating we had our set delivery for the next day and that it was a threshold delivery and it defined a threshold delivery, to the outside of the house. Again this was a problem because I work mornings and only my wife is home, and she is not responsible for bringing all of this into the house. I called the Truxel store and asked for a manager. I spoke to Butch and explained everything in detail, also stating that we don't even have a delivery time, we had a 14-hour window, and that was not going to work. He worked everything out for a set time on Monday, and we also discussed compensation for all of this hassle. I asked for half of the install to be completed, about $1500, or I wanted the order canceled because this had been a nightmare. He stated he would only comp up to $500 and that he would have to get with his manager and get back to me.

Monday comes around, ready for delivery, and they only delivered part of the order. I didn't call HD at this point because I was just tired of dealing with this and it wasn't worth it at this point. Shawn called me back later on Monday and said all they can do is $500 off my order. I told him they didn't even deliver the whole order, and he said we had the rest coming on Tuesday. I explained to him that I knew nothing about this and if that was the case, they could have just delivered it all on Tuesday instead of coming twice! He didn't seem to be bothered at all by the incompetence of his employees. I told him $500 was not close to being worth it, and at this point, I wasn't dealing with HD and wanted to cancel the order. They set an apt for Tuesday (the next day) to pick up the flooring. He was supposed to get back to me on how the refund would be processed, if we needed to go in, or if it would go back onto the card automatically.

Thursday rolls around, and still no call back from Shawn, so one again I CALLED HOME DEPOT and asked him how the refund would be processed. He then told me they already issued the refund and emailed me a receipt. In this whole process, I must say that the only thing that went according to schedule with no hassle at all was canceling the appointment and having the flooring picked up. They were professional and even called to tell me they would be a little late.

I don't know if anyone will actually read this or even care, but I care. This should not have happened. I have been a loyal HD customer my whole life, I have spent thousands of dollars there, and with the refinance on the house, planned on spending thousands more fixing things up. After this experience, I will never shop at an HD again. My hard-earned money will not go to a company that treats their customers this way and is so unprofessional. I now drive the extra 10 minutes to Lowe's and will be going there tomorrow to get the process started on our flooring along with the bathroom remodels.

Originally I tried to post this review on the HD website, but it was denied, saying it did not meet their guideline requirements. After reading the requirements, that was a load of bull, and nothing I said was on their list of things not to say. They don't even want honest feedback from their customers!

Home Depot U.S.A., INC., or "HD" as most people know it, has a little secret that not many people are aware of. I know this because HD, which is the 15th largest company in the world, did something to me that I never thought was possible. What I am about to share with you today may be hard to believe, but it is the truth. Anyone who wants to verify what I am saying can do so easily. The events that happened to me started almost four years ago and are still ongoing as I write this review. I have so much supporting documentation for my story that it would be impossible to post it all on this website. However, anyone who wants to review the documents can do so for free. I will provide several options for you to do this.

It all started on December 15, 2010, when I walked into HD's Concord California Store to return/exchange some items that my girlfriend and I had previously purchased. While I was shopping for some other items, I was stopped by HD security and forced to go to the security office. The HD employee accused me of stealing and called the police. Home Depot U.S.A., Inc. filed a criminal complaint against me for felony burglary. Now, you might think that this was just a simple misunderstanding or mistake, but it was not. You see, HD made up the entire story. They fabricated a story to have me arrested and charged with a felony that I did not commit. Unfortunately, that was only the beginning. It gets much worse as HD tries to have me convicted of their fabricated charges.

For the next 26 months, HD stopped at nothing to have me convicted in criminal court for a felony they knew I had not committed. They did this by lying under oath. HD made dozens and dozens of false statements, better described as flat-out lies, under oath at the preliminary hearing. I took a copy of the transcript from that hearing and compared the statements made under oath to the evidence HD used to file the criminal complaint. I could hardly contain myself. It was like comparing night to day; they simply did not agree. I prepared a document that detailed every single false statement made by HD while under oath. In that document, I provided a reference to the evidence, which was provided by HD, that proved the statement to be a lie. I did this for over 50 false statements made by HD while under oath. I prepared a cover letter that said, "I have found more than 50 lies made by you, 'HD,' at the preliminary hearing. The attached document contains the false statements and the proof that they are false. This is over; there is no way you can win this at trial. All you have is lies. Can you please just stop this attack on me so I can try and get my life back? Please, I just want this to end." HD did not respond, and we continued on to trial with me representing myself. I was nervous, but I knew I had them. As soon as they would take the stand, I would destroy their testimony. HD would look stupid.

What happened next is still hard for me to believe. I would not believe that anyone, let alone the 15th largest company in the world, would do something so intentionally malicious all in an effort to send a person they know to be innocent to prison. HD actually completely changed their entire story. They changed it so much that they had to deny under oath that they had any knowledge about the evidence they presented to the police when filing the criminal complaint. Under oath, they claimed to have no knowledge about handwritten documents they wrote. They claimed they did not write the documents and did not know who did. Photos taken by HD and presented to the police as evidence they knew nothing about. They did not know who took the photos or what the items in the photos were. The police officer was able to identify the handwritten documents as written by HD just on her familiarity with the handwriting of the HD employee. In addition, every single piece of evidence HD was claiming to now have no knowledge of was in the police report documented as coming from HD.

It must be over now, right? Wrong. A witness material to my defense fell in the courtroom and was rushed to the hospital. A mistrial was declared. A new trial date was set at the insistence of Home Depot U.S.A., Inc. Despite their blatant perjury, HD continued their attack on me. The next trial was set for February 25, 2013. Tears well up in my eyes as I am typing that date; it happens every time because on that date, February 25, 2013, 26 months after it started, Contra Costa County Superior Court ordered that the case be dismissed due to a lack of evidence or, better yet, no evidence. Although I was exonerated, I was a long way away from where I was before HD. During those 26 months, I was fired because the company thought I needed to take care of my felony first. I understand their position. Six months after losing my job with no income, I lost my home. Trying to find a job while you are out on bail fighting a felony is impossible, even with a degree.

Today, I am a shadow of the person I used to be, all thanks to Home Depot U.S.A. Inc. If you would like to review the documents for all that is stated here and more documents like the declaration HD signed under penalty of perjury, in response to a subpoena issued by the court for certain evidence material to the criminal case, you can do so by contacting the Contra Costa County Superior Court and referencing case # 5 111043 6 for the criminal case. The civil case, yes, my nightmare is not over. HD actually believes that they did nothing wrong. They are intentionally dragging their feet so as to make me suffer for as long as possible. I can't see any other explanation since there is no way HD can bring this case before a jury; they would be destroyed. However, since the earliest civil court date one could get in Contra Costa County if one scheduled it today would be sometime in 2016, HD is making me deal with my life they destroyed for as long as they can. Hey, anything can happen in that amount of time. I could get in any kind of everyday accident and be killed. That equals a win for HD. They feel like they haven't destroyed my life enough.

So, the civil case can be accessed by going to the Contra Costa County Superior Court's "My case" website and using case number MSC14 - 00163. You will be able to view the case. However, if you are like me, you would like to be able to view the documents whenever you want, maybe show others or print a copy. Therefore, I have put all of the documents to the criminal case and the civil case in their own folder. So, if you would like access to these folders, simply send your email address to ***@gmail.com, and I will send you a Dropbox link for free.

I have not checked this posting for grammar or spelling, so if you find any, I do apologize. I would welcome any feedback about what happened to me, be it positive or negative.

I purchased a washer dryer set with depiction of what IT placed online with the washer. Fast forward to current status…. The product listed was not delivered. Employees down to GM of Home Depot, along with “professionals” from GE said they don’t do returns. I ordered based on what was depicted online. Was even confirmed online description was incorrect. I am stuck with washing machine. It is not what I wanted but I will take this episode as a [censored]show but I am DONE with this corporation. I have never experienced upper management that is so indecisive

On November 14 - 16,2023 I was contacted by a person who told me that there was activity on my account and that the people using it were spending it on sex trafficking and pornography. I could lose my social security number if I don;t comply. I was to take cash (in total $28,000) and buy gift cards from your store. I did so in $2000 cards.They said they were watching me. They made me fearful about what was going to happen to me. I reported the card numbers to the person on the phone with the pin numbers. I began to realize this was a scam but I was scared about what they would do.

I took cash from two other Fifth Third Banks $10,000 and another $10,000. I bought cards from Home Depots in the area. I have all the cards and receipts. I am hoping that you will assist me in getting some of this money back through your insurance or through checking if the cards have been used. I filed apolice report JG518914

Please help me.

ref ORDER #[protected]

on October 11 2023 I bough a dish washer SAMSUNG DW80J3020US

1.- the dishwasher was supposed to be delivered 0n October 19 but it was delated for around one week later?

2.- the dishwasher malfunction after one month of use, I took a long time for a technician to come to my home, and in his opinion there was nothing wrong but the problem continue the technician came back and try to tell me again there was nothing wrong with the machine so I insisted so he is supposed to get the part to be replaced? I BEEN WITHOUT MY DISHWASHER FOR ANOTHER FEW WEEKS

i FEEL LIKE RETURNING THE DISHWASHER

CAN YOU HELP ME PLEASE

HECTOR MACHUCA

Good day, my complaint is on inventory shown on the Home Depot site in the US Virgin Islands St. Croix. On the site is shown to have four Cub cadet 50 inch cut machines when asked over the phone or in person there were different stories. For example, first story was the machines were damaged that is why they never made it to floor. Story number two they needed to be assembled before being sold. Three there were none in stock and Home Depot may not be selling cub cadets anymore. So why show you still have in stock?

I bought the LG refrigerator on 11/20/2023 with a promise date of delivery on 11/30/2023. As of this date 11/30/2023 I did not receive a call that this refrigerator would not be delivered. Called the delivery number this morning asking what was to be the delivery time this morning and was instructed that I would not get it today and they could not give me a new delivery date. I told them my refrigerator was empty and had a party planned this Saturday 12/2/2023 and had no way to store food. When I asked for the corporate number the phone went on hold and came back later with a survey. I need this to be resolved as quickly as possible.

Companie advertising. Don't believe any of it. They promote their online entity. If you have a complaint returns are no problem . Outright lie. No problem on anything except Appliance. They don't accept returns on anything unless it was damaged in shipping. Then you have 48 hrs to inform them. Cook Tops microwaves etc. They don't accept anything that is not damaged. If it is wrong unit wrong Amperage or changed your mind. Though You bought it you own it All other outlets give you 30 days to a year Not Home Depot

I purchased a dishwasher on Monday Nov 13th and was told a delivery date of Thursday Nov 16th, I checked the tracking about noon and it was out for delivery. I later received an email telling me that my dishwasher could not be delivered today. I called to get a new delivery schedule and was told that Monday was my new date and when I asked why I could not get my delivery on Friday I was told that Friday was booked up. I don't understand how Friday can be booked up when Thursday deliveries have not been completed. This is not the first time that I have a problem with deliveries with Home Depot products.

Went to Gastonia, NC store today. I wanted to purchase the item: sku #[protected], 4 foot Animated Mickey Mouse. The store was out of stock, as well as 35 other stores I researched. I asked if the display model could be sold and was told "no, it is too early in the season". They also said "they would not be getting anymore in stock". Why does every store that I researched have them on display, but none available, and none available on line, and won't sell the display? I feel this is very unfair advertising.

Please respond to: Julie Hunter, email address: [protected]@gmail.com

Thank you.

False advertising! They claim you will not be responsible for fraudulent charges but that is not true. I sadly knew the person that made the charges but I did not authorize him to use my card. He admitted to making the fraudulent charges on a police phone while in jail for other crimes. He contacted me to beg me not to press charges and apologized for stealing my authorized users card. Yet still the charges were deemed my responsibility!

The customer service in this store has been poor for a while and just continues to get worse. Went to purchase a circular saw but after being scolded by the employee servicing the area for interrupting him and then not being able to get any other assistance I left the store. I needed assistance because the saws are locked up. I then went to Lowes and purchased the saw. At Lowes you are treated like a customer not an inconvenience.

I have been shopping more and more at Lowes and Ace Hardware due to the very poor quality of customer service at this store even though your store is closer to my home.

In addition I noticed the very low quantity of circular saws on hand. About a third were out of stock and the others only had one available.

I orders a sink and a toilet/ the whole process has been nothing but confusion. The order arrived damaged. Ups was to call me pick order up without my consequent.

Can't get a rep on the phone. On hold on text 2- min.

No one knows anything. Can't take my info own/ have to re order. Can't get receipt credit on original order. Spent a week working on this crap.

Text 20 min impossible phone system. Email does not work. No corporate number. Rude rep