Hooters
Reviews and Complaints

went to Anderson, sc. myself and 1 other couple. Was not greeted at the door on arrival. Our waitress was not wearing her own name tag, but she wrote Destiny on the napkin. Sat at our table uninvited while taking our order. Didn't bring our water we had to go to the bar and get our waters. Sat on stool while putting order in the computer, then forgot to order our pickles. Destiny was yelling across the dinning area at another waitress her name was Shannon she had no name tag nor did the bar tender. Destiny was very rude to us and other wait staff the time and laughed about it. The cook never has a hair net on dreadlocks hanging every where, VERY NASTY. Will not be back til it's cleaned up from management to Sorry wait staff .Totally sucks

I was Nallely the waitress's first customer and all she wanted to do was take my order and talk to everybody but me. I saw her talking to the other waitress, the manager and the bartender so she got no tip! What's the matter with the training; this ain't the first time I've had a bad experience at Hooters, even on my birthday! But this was the first bad experience at the Hooters in Pearland which is out of my way. I told the manager but it's too late. I'm glad not supposed to ask waitresses to be friendly. If all they want to do is take orders then they need to work at another restaurant. I'm in the Hooters club and I can't even scan my receipt

I was at your Pasadena, Tx location tonight 6/30/19 about 9:00pm.
I was at the Grand Opening when this location was originally opened and have continued to be a loyal customer since. I eat there at the very least once a week. I do have to say the last few times I have been there the service has just been terrible and the food has not been of great quality either but I continue to be a loyal customer and give them another chance, but after tonight I will NEVER go back to that location. I am not a complainer but I was very upset tonight that I am emailing you at 11:00pm. I was waited on by Madison and I ordered 20 wings along with some other items. My family and I waited a good 30 minutes before I asked her what the problem was and why it was taking so long and she told me the kitchen was running behind and in her words "they're going crazy back there" so I asked to speak to the manager. Denise your manager came to the table and I told her we had been waiting 30 minutes and still had not received our order and she said WITH AN ATTITUDE " your waitress put the order in for only 10 wings and because of that the kitchen had to make 10 more wings thats why its taking so long". I told her okay, but I feel that all she should have done was apologized and taken care of the problem instead of blaming everyone else after all she is suppose to be the manager. I received my order a few minutes later and my order still was incorrect because the Daytona wings that my daughter often orders looked horrible they were suppose to be breaded and really weren't and I realize they are grilled but they had alot of black stuff from the grill on them (see photos). She has ordered them plenty of times and they have never looked like this. I asked to speak to the manager again because I was not happy with the wings and she insisted on standing there and arguing with me and told me she was gonna comp everything and I guess she expected me just to be happy with and I told her it wasn't about the money. It started getting a little heated between us so my wife told me to just drop it so I decided the best thing to do was just drop it and email my complaint. I know that mistakes happen and restaurants get busy but my BIGGEST PROBLEM was with your manager's ATTITUDE.
When she came to the table the very first time she came out with attitude and since I had her come over the second time she was even worse. Thanks to Denise's attitude I will never be back to that location. Before I left I asked my waitress Madison if she had truly put in the order wrong and she did tell me that she had only put in for 10 wings but written in the other 10 wings and that Denise herself had told her she would take care of it and fix it. I then asked for Madison for my bill and I was only charged for the 2 beers I had. I still gave Madison a $20 tip and told her it was not about her service because everyone makes mistakes, it was Denise's attitude that caused everything to turn bad. I felt you needed to know and hopefully the problem will be fixed.

Loyal customer no more,

Michael Cortez
[protected]

I just wanted to say that there should be more Bikini Contests and a bikini car wash at the King of Prussia, PA location. KOP has two girls participating in the international pageant. they are Hailey and Bella. NE Philly closed due to not enough bikini contests. Customers lost interest and the restaurant became a ghost town. FYI, many females actually enjoy the contests. They enjoy the fashion element. Bikini contests aren't just for drunken, horny males. I am not suggest a contest every month, but 4-5 contest per year would be something to shoot for.

Please see to it that KOP has the following contests.

Christmas In July Bikini Contest

Halloween Bikini Contest

Santa's Helper Bikini Contest

Hello,

I ordered food from the Spring location 120 FM 1960W along with a couple of coworkers today. 06/11/19. This was an online carryout order. When the food was received our salads we less than half full in the container. Also, you could tell the lettuce had been washed because it was soaking wet and water was standing in the bottom of the bowl. I had asked for mild buffalo flavor, but it was basically naked. Overall, the salad was a soggy mess. My friends salad was the same, we were both very disappointed. My other friend who purchased the kids meal was happy with that portion of her food, but her dessert was broken and obviously dropped or at the very least tossed around when packaging.

I phoned to let them know about the poor quality of food, not looking for a freebie or anything but wanted to make them aware of the problem with the food. Phone was answered and I was transferred to Julie. She was very polite and asked if I could call back in 2 minutes. I'm sure she was just trying to duck away to a more quiet location. I phoned back it was busy, phoned again - answered and immediately hung up, phoned again - answered no one spoke I only hear the restaurant noise, then hung up on. I am at work and can't keep wasting time to have someone take my call seriously. I included my order # in the subject line if you have any questions.

You are more than welcome to email or phone me after 5pm CST.
[protected]@gmail.com
[protected]
China Smith

So I was shopping in Lafayette today and decided to order take out from Hooters. I worked there a while back and always loved the chicken strips and cheese fries. Once I arrived about 10 minutes earlier than was told my order was ready. Ok folks I ordered chicken strips hot with extra hot sauce on the side (they came plain instead of shaken is sauce) and the fries were completely cold and soggy! And this meal cost me $18.48 and the portions were even smaller! Was told the prices go up when you don't dine in! WOW SO VERY DISAPPOINTED!

I have traveled all over and i must say the diversity in these restaurants have increased. However, I went to the Albuquerque location and it was a completely different story all of the girls were of one complexion. IT wouldn't kill you to have a darker girl or 3! The young man who sat us was rude along with the manager. The service was horrible one of the worst experiences I've had in a long time.

My husband, daughter and I went to the Hooters today, on Rosendale highway in Bakersfield, Ca. We normally have a great experience there. Today qas a different story. We had one lady seat us in a booth and got our drinks. We almost got up and walked out after 15 minutes of just sitting there. Ashely, who was working behind the bar, came over and took our order and was very friendly. Ashley also brought us our food. There were 3 waitresses counting Ashley. The other 2 waitresses gladly helped other customers that were there and they stood around talking and laughing instead of taking care of EVERYONE. There was about 20 customers eating or sitting at the bar. Some customers came in after us and got their orders right away. They didn't have to wait 15 minutes like we did.

My husband and I went to the Hooters in Bryan, Texas today (December 5, 2018. We was seated by a young lady who did not even say hello, or welcome to Hooters or anything. She sat us down and we were there about 10-15 minutes and no one even acknowledged us sitting there. Two girls walked by and they just looked at us and kept on walking. We were very dissatisfied with Hooters. I guess because we were in our 60's maybe we did not belong there. When we left I let the two ladies up front know we were leaving because we have been there a while and have not received any service and they did not seem to care. Thank you for listening.

My family and I went to hooters in Farmingdale NY for diner 11/18. Upon being seated we noticed a party of 4 and one of the patrons were wearing the confederate symbol on his scarf and his Jacket. The establishment was a complete mixture of race. I noticed over 70% of people there was staring and some complaining to each other. MY 8 YEAR OLD DAUGHTER KNOWS OF THAT FLAG FROM MY TEACHINGS AND FROM WHAT SHE SEES ON THE NEWS. So she wanted to leave knowing that is means trouble form all the fighting's and killings she has seen. Needless to say my dinner was ruined, we felt something was about to brew and left. In my opinion the managers should have explained to that person that nothing deemed offensive can be worn in the establishment and asked him to leave it in the car. Not all people are going to just pull out their phones and record bullsh*@. some will react in a way you don't want to see nor be around especially if you have your family with you.

on 11/1/2018 at approx.1200 pm my wife and I went to hooters in Charleston wv to have lunch, like we have every week for a long time.Our order was wings, onion rings and draft beer.The wings came back nasty as hell. when I complain they cant take them back.Now my wife is complaining. Wives are always right, right? Now since we left behind all we ordered, one should know that, my dog would not even eat it, I even left a full pint be hind, Charleston wv don't care about the customer was told will not take back wings. the manger never came to see us at all. my wife "sure bet " never again! 31.00 gone

I am so hungry, watching football. 2 mgrs came and I asked if they could give me something from the back, perhaps leftover. One of the goals promptly said NO, NOT RIGHT NOW. MAYBE LATER IF SOME CARRY OUTS DONT GET PICKED UP, BUT NOTHING RIGHT NOW. What happened to Make America great again? No child hungry, etc. I dont go around looking for freebies, this was extenuating circumstances. Thank you for your help.