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Hostess Brands Complaints 807

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4:01 pm EDT
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Hostess Brands hostess mini 100 calorie pies

I purchased these pies thinking they would have cherry filling. Big surprise..I don't see how you can call that crap inside cherry is beyond me. They were, dry and the filling what ever it really was was awful. The remainder of the box was thrown out. After reading some of your complaints I was surprised. You use to have good products. but seems like quality has gone down the drain.

Nancy Csaszar
211 Marbella Dr.
Murrells Inlet. SC.

e mail [protected]@sccoast.net

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11:15 am EDT
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Hostess Brands ice devil's food zingers

I just bought a package of the devils food zingers and oped the package to find the frosting hard and crumbly and tasted extremely old. I buy these fairly often so I know this is not right. I purchased them at an m&h gas station and have never had an issue with them before. I did not look at the other packages to see if the whole box looked the same or not. Thanks joe Ferris email is [protected]@gmail.com and my phone number is [protected]

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8:32 pm EDT
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Hostess Brands cupcake icing

I have been eating Hostess brand produsts since 1970. Grew up on the Twinkies,
Susy's Q's and the all time favorite Hostess cupcake. These 3 where a part of my brown bag school lunch. Always looked forward to enjoying that part of the school day. I noticed today after purchasing a box of the favorite Hostess cupcakes the icing had a taste of chemical. Hard to explain but different from that 1970's all time favorite. Loved the products but just concerned.

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Update by David M Postle
Oct 08, 2019 8:34 pm EDT

Hostess Cupcake icing has a Chemical Taste.

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kb13
US
Dec 06, 2019 6:51 pm EST

I had the same issue with the chocolate donuts, and have read others on here as well. Hostess needs to check out.

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10:28 pm EDT
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Hostess Brands ding dongs

I have been eating one cake a day for a very long time. I usually buy 2 boxes of Ding Dongs and they last me 20 days. The last box I purchased I found all 10 cupcakes were just that...cupcakes. Not one single one had any cream filling. I'm guessing a malfunction on one of the machines but decided to let you know how disappointed I was with the last box. Thank you.

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10:49 am EDT
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Hostess Brands cinnamon streusel coffee cakes

After I opened the box, I went to pull out a package and got one with 2 still combined but it was open on both sides with one of the cakes slightly smashed. I don't feel comfortable feeding this to my children or my spouse. They were purchased lastnight, October 5th, at our local grocery store, Festival Foods. We've never encountered a problem with your products and will continue to purchase them but hope this doesn't happen again.

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12:59 am EDT
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Hostess Brands peanut butter twinkies

I love hostess products but the peanut butter twinkies I bought were rlly dry on the outside and there's barely any peanut butter filling in them. Im so sorry to complain and I hope to resolve this. Im rly not the type to complain and I hate that I did but im a faithful hostess product buyer and if maybe somehow we could figure out how to resolve this it would be greatly appreciated

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11:55 am EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

Hostess Brands hostess donettes powdered sugar

I bought a package of Hostess Donettes Powdered Sugar (6 donut pkg) from Cub Foods on Lake Street in Minneapolis, MN 55406.
However when I opened the package and ate one it tasted really funny! I LOVE your donuts and really enjoy them but I have never had one that tasted this weird...I took a bite of a second (half) and couldn't finish it...yuk!
I wondered if someone tampered with them or what...the package even smells bad.
I can send the remaining donuts to you for you to check out what is wrong if you want..
They say Best by Oct 29, 2019
and have these numbers on them
G 08 521000 227
18:01 8

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Disregard

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10:06 am EDT

Hostess Brands glazed blueberry jumbo donettes

Unfortunately for me, I made the mistake of purchasing your product today. What a waste of good money! The donuts didn't taste anything like what a donut should taste like, and even worse, it was like eating raw blueberry cake dough. The donuts were literally wet inside from the dough not being cooked thoroughly. Sadly, I'm sure this isn't a mistake, it's how your dying brand thinks a donut should be like. Perhaps you should stick to something else? I will never buy another Hostess product again. You have completely ruined what the hostess brand used to represent.

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5:15 pm EDT
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Hostess Brands hostess cherry fruit pie

I bought one of your pies today took one bite out of it and tasted no cherry, so I looked at it and realized I bought an empty pie for 1.89! I have attached a couple pictures of it! Not really happy about buying a pie crust for that price! Not to mention I had bought it for my breakfast while I was at work so I had to go with out anything! I would hope you would do something about it to resolve this matter, I really like your snacks! My email is [protected]@gmail.com thank you for your time and hopefully I will hear back from you soon!

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9:27 pm EDT
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Hostess Brands devil's food zingers

I've bought 2 boxes, and both boxes say they are fresh, but they are not, taste like dust and you can definitely tell by the chocolate frosting, ewww hard as a rock! I would say its isolated but two separate stores as well, one is a walmart up here the other a superior! Ridiculous, I will send photos, but what will you and your company do, i cant be the only one getting these... tyvm

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6:01 am EDT

Hostess Brands hostess ding dongs

I purchased a package that had ABSOLUTELY NO FILLING in any of the cakes purchased. Information on package was best by Oct. 16, 2019 G [protected].
If you need any more information, please contact me to let me know what else may be needed.

I would like...at least-- a coupon for a new package.

Thanks!

Mike Massa
8422 Captain Drive
Avon, In. 46123

[protected]@yahoo.com

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Update by Mike_elvis
Oct 01, 2019 6:02 am EDT

I purchased a package that had ABSOLUTELY NO FILLING in any of the cakes purchased. Information on package was best by Oct. 16, 2019 G [protected].
If you need any more information, please contact me to let me know what else may be needed.

I would like...at least-- a coupon for a new package.

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9:30 am EDT

Hostess Brands berries and cream cheese danish

I purchased 3 of these from a local store and I just ate 1 this morning for breakfast and it had no cream cheese in it. It was all berry flavor. I couldn't taste or see the cream cheese. I used to buy these in the past and they were amazing so I figured I'd buy more when I found them but they aren't as good as the used to be when you cant taste the cream cheese.

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9:48 am EDT

Hostess Brands chocolate cake twinkies

I purchased my Twinkies from Giant Eagle on Thursday, September 26, 2019. The Twinkies only had cake and no filling. I don't know what you could give me for this but could you please give me something. The Chocolate Cake Twinkies used to be my favorite and because of this I don't like them anymore. I will probably never buy them again. Thank you!

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Manswers
US
Sep 29, 2019 8:21 am EDT

Let me play a sad song on the worlds smallest violin.

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7:14 am EDT
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This review was chosen algorithmically as the most valued customer feedback.

I purchased the bag at a local convince store at 4:50 am. Took them back to work and opened the bag to have a couple of the donuts. I took the first 3 out of the bag, they were whole but looked in the bag and all the rest were crumbs. Very disappointed and dissatisfied. I guess I'm not sure who to contact but figured I would start here because I think usually these are put in stores by people who deliver them to each business.

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2:33 am EDT

Hostess Brands berries & cream cheese danish

I'm a fan of most Hostess products, but this one is just terrible. The pastry itself was very dry, and there was hardly any filling inside. It was like eating a big piece of bread. You may want to rethink this recipe. Also, I manage a gas station, and this is our lowest selling Hostess product. I end up having to wast the entire boxes most of the time. I'm gonna stick with the chocolate Zingers. Those are a hit!

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11:23 am EDT
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This review was chosen algorithmically as the most valued customer feedback.

we had purchased a box of Hostess individual wrapped jumbo chocolate donettes..so this morning, 09/26/2019 at 9:00 am, my husband opens one and scarfs it down...after swallowing the 3rd bite, he tastes some kind of chemical taste, he proceeded to violently vomit, gets dizzy, have blurred vision, labored breathing, and instant diarrhea. He texted me and told...

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3:41 pm EDT

Hostess Brands twinkies

My box says there's ten individual Twinkies and there's only eight. This is the second box I've found this away. Disappointed. I always buy hostess. I skip past the generic versions. I'm hoping you can make up for this mistake. Since your product is my favorite. And my family's favorite. It shouldn't be advertised as ten individual Twinkies if you are only going to put eight. I'm sure you can understand what I mean.

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7:37 pm EDT
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Hostess Brands hostess strawberry and cream bakery petites

The package of petites I purchased looked nothing like the package pictured or as advertised; the icing on the outside of each cake was melted and the shapes were all deformed, plus there was barely any cream inside of each one. I had to write and say something because I paid over $3 for these, so it was very disappointing to say the least. Since the package was already opened I couldn't return it to the store.

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12:18 am EDT
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Hostess Brands chocolate cupcakes

Every since Hostess shut down and reopened the products went from delicious to trash. The cupcakes taste old and super dry. I don't remember it being like that years ago. The recipes are not the same and this company that purchased Hostess back in 2012 need to go bankruptcy and maybe a better buyer could come up with the recipe people are use to tasting. These products are hideous. I live in St. Louis and remember going to the bakery back in the 90s as a child and people loved there products and now I go in a store it's on the shelves and people ain't buying that junk maybe these kids born in the 2000s are which they don't know what real food is.

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3:52 pm EDT
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Hostess Brands chocolate cupcakes

I purchased a box of 8 Chocolate cupcakes on August 29th. The date on the package is October 11. I assume that's a sell by or use by date. In any event they shouldn't be stale already. The first one was dry and stale tasting, I had another one yesterday and one somewhere in between. I guess it was wishful thinking after the first one that they would be good. I'm sure you're aware that they are individually packaged inside so opening the box didn't do it. I buy these often because, when fresh, they make a really good portion controlled snack. This has happened before. Then other times they're fine. The new ones I got with a date of November 12, are pretty good but I've had better. I had thrown out the box of the old ones but then thought I should say something. I'm not wasting my calories on bad snacks. When you're watching how much you eat, wasting 160 calories is very bad for the mood! No, I don't want a healthy snack, I want a decent cupcake.

I read somewhere that one of the ways to save money is to make more and ship them less often. I get the idea but it needs to be fixed a bit.

I want my money back and I'd like it if my future cupcakes were fresh.

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About Hostess Brands

Screenshot Hostess Brands
Hostess Brands is a food company known for its range of snack cakes and baked goods. Their product lineup includes iconic treats like Twinkies, CupCakes, Ding Dongs, and Ho Hos. They cater to snack enthusiasts with a variety of flavors and seasonal offerings available in grocery stores and retailers across the United States.
How to file a complaint about Hostess Brands?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Hostess Brands. Make it specific and clear, such as "Incorrect Twinkies Expiration Date" or "Delayed Delivery of Hostess CupCakes".

4. Detailing the experience: In the complaint details section, describe your experience with Hostess Brands thoroughly. Mention the product or service you are complaining about, including any relevant dates and locations. Provide a clear description of the issue, such as a problem with the quality of a snack, incorrect labeling, or poor customer service. Include any steps you have taken to resolve the issue, such as contacting customer service, and the response you received from Hostess Brands. Explain how this issue has personally affected you, whether it's through financial loss, health concerns, or disappointment with the product.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, photos of the product, or correspondence with the company. Be cautious not to include sensitive personal information in the documents you upload.

6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial loss you have incurred due to the issue. In the 'Desired Outcome' field, specify what you would like Hostess Brands to do to resolve your complaint, whether it's a refund, an exchange, or another form of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.

9. Post-Submission Actions: After submitting your complaint, check back regularly on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even from Hostess Brands itself, so it's important to monitor the progress of your complaint.

Overview of Hostess Brands complaint handling

Hostess Brands reviews first appeared on Complaints Board on Oct 22, 2009. The latest review Strawberry two pack cupcake was posted on Aug 31, 2024. The latest complaint hostess donettes powdered sugar was resolved on Oct 04, 2019. Hostess Brands has an average consumer rating of 1 stars from 807 reviews. Hostess Brands has resolved 6 complaints.
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  1. Hostess Brands Contacts

  2. Hostess Brands phone numbers
    +1 (646) 277-1228
    +1 (646) 277-1228
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    Investor Inquiries
    +1 (800) 483-7253
    +1 (800) 483-7253
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    Customer Service
  3. Hostess Brands emails
  4. Hostess Brands address
    7905 Quivira, Kansas City, Missouri, 66215, United States
  5. Hostess Brands social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 07, 2024
Hostess Brands Category
Hostess Brands is ranked 10 among 22 companies in the Snack Foods category

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