Menu
For Business Write a review File a complaint
Hostess Brands Customer Service Phone, Email, Contacts

Hostess Brands
Reviews and Complaints

www.hostesscakes.com

Learn how the rating is calculated

1.0 807 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Hostess Brands Complaints 807

ComplaintsBoard
O
12:24 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hostess Brands orange cupcakes

I bought a box of Orange cupcakes but from taking 1 a day in my lunch. To had broken seals around them and where very hard could not eat and they was in the middle of the box. the date on the box was for sept 24th. They where all good except the 2 i found in the box all ready opened. The UPC Code is [protected]. Never had a issue before. But would appreciate a reply to this matter.
Thanks
Mike Taylor

Read full review of Hostess Brands
Hide full review
ComplaintsBoard
A
5:57 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hostess Brands glow balls

I bought your new glow balls. I expected them to be completely fresh since it is October. The coconut on some of them was hard. The rest of the glow balm was fresh. I always buy hostess brand and for the most part all have been fresh. It was to my surprise these glow balls were not. I am very disappointed. I wold like maybe some coupons or money back.

Thank you
Anita De Leon
14445 Moffat rd
Temple TX 76502.

Read full review of Hostess Brands
Update by Anita Deleon
Sep 25, 2018 5:59 pm EDT

I bought your new glow balls. I expected them to be completely fresh since it is October. The coconut on some of them was hard. The rest of the glow balm was fresh. I always buy hostess brand and for the most part all have been fresh. It was to my surprise these glow balls were not. I am very disappointed. I wold like maybe some coupons or money back.

Thank you
Anita De Leon
14445 Moffat rd
Temple TX 76502.

Hide full review
ComplaintsBoard
D
12:38 pm EDT

Hostess Brands frosted mini donuts

Expiration date on this bag is Nov 04, 2018, I bought this bag September 20, 2018. The donuts we're all melted together, in pieces and dried out. The bag did not look like it had been stepped on or any damages to it and they didn't look melted together from what I could see through the little window. In order to eat these donuts I had to put them in a bowl so as to not make a Hugh mess.

Read full review of Hostess Brands
View 0 more photos
Hide full review
ComplaintsBoard
D
3:17 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hostess Brands snowballs

Yuck! What happened to the wonderful Hostess Snowballs that I knew before Hostess closed and now is reopened by someone else. The new owner is definitely not using the same recipe as was used before. The coconut is good, the marshmallow is good, the cream filling is good but the cake is awful. It is very dry and totally unappetizing. I will never buy any hostess cake again.

Read full review of Hostess Brands
Hide full review
ComplaintsBoard
C
6:09 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hostess Brands chocolate cupcakes

We have bought these packages of cupcakes multiple times. They come in a pack of 2 and there has only been one cupcake in the package. Paying $2 for one cupcake is a waste of money and I won't be buying them again. If it happens once, that's okay because it happens every now and again. But it has happened several times over the past week. That is just ridiculous and means someone isn't paying attention when doing their job.

Read full review of Hostess Brands
Hide full review
ComplaintsBoard
Z
9:26 am EDT

Hostess Brands bakery petites

First of, I love these things, and so does everyone in my household. I recently brought them again and the package smells like a vinyl or a nail salon. At first it only burned my nose hairs for a little so I was fine with it and the food didn't taste weird. Now the smell has gotten worse and the petite bites now taste exactly like the smell of the packing

Read full review of Hostess Brands
Hide full review
ComplaintsBoard
K
10:31 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hostess Brands chocolate cake twinkies

My kids were very excited to try these hostess cakes and after dinner i told them they could try them. I opened the box to find 3 different packages already opened so we weren't even going to attempt to eat them. No telling with the world we live in. I opened another cake and let my husband try and it was hard and stale. I'm not one to complain but this is a little ridiculous

Read full review of Hostess Brands
View 0 more photos
Hide full review
ComplaintsBoard
J
8:56 pm EDT

Hostess Brands cream filled cupcakes

Prior to leaving for a road trip out of state, we purchased 3 packs of Hostess cupcakes from our local high store. Each pack at 3 cupcakes in it. We were very disappointed after opening the first pack to find that there was maybe a dime size of filling in each cupcake. We're proceeded to open the other six cupcakes and found it to be the same thing. Once we traveled and got into Delaware we decided to try purchasing cupcakes at various other places. We were very disappointed to find that this was consistent through five different stores in two different states. Hostess has really gone downhill.

Read full review of Hostess Brands
Hide full review
ComplaintsBoard
R
10:25 pm EDT

Hostess Brands chocolate peanut butter twinkies

I bought a box of the chocolate peanut butter Twinkies. Talk about false advertising! The box shows a Twinkie loaded with peanut butter. When I bit into it, I could barely see it, nevermind taste it. Very disappointed. Will not be buying this again. I usually don't go for the sweets. Funnybones have always been my favorite. I thought the Twinkies would be great because there was no chocolate coating. Again, very dissapointed.

Read full review of Hostess Brands
View 0 more photos
Hide full review
ComplaintsBoard
L
3:24 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hostess Brands ding dong cakes

I purchased a box of Ding Dongs at Dollar General store to day and I get a box a week they are usually the best, but today they tasted like they had strawberries in it. I was shocked and disappointed at same time. I would like a refund or coupon and just wanted to let you know as well. I will add numbers off the box. Thanks, Beth Spurling

Best used by Oct 15 2018
F [protected]:4?

Read full review of Hostess Brands
View 0 more photos
Hide full review
ComplaintsBoard
H
11:57 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hostess Brands hostess blueberry muffins

Our Grand-daughter who is 5 yrs. old has Peanut Allergies & allergic to all tree nuts. Last wk. I bought a box of Hostess blueberry Mini Muffins that come in separate pouches for her to bring as a snack for school. The problem is that even though the box lists all the ingredients the individual pouches do not have any ingredients listed so therefore I was not able to send her to school with this snack. The policy of the school is that any snack in a pouch has to have a label of all the ingredients or they are not by law allowed to give it to any child that has allergy's in my grand-daughters case Peanut & tree nut allergies. I have not run into this problem with other companies labeling the back of the pouches so hope you can change your packaging.

Read full review of Hostess Brands
Hide full review
ComplaintsBoard
D
6:05 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Hostess Brands ho ho's

Let me start off by saying that I have been a Hostess cupcake ding dong and Ho-Ho connoisseur for 50 plus years. I am diabetic not supposed to eat sugars as it is so when I do have a craving I normally buy Hostess Ding Dongs or Hostess Ho Hos. Imagine my surprise when I walk into the local convenience store today on one of my many sugar cravings and bought a pack of Hostess Ding Dongs. Before I even open the package I noticed that they were considerably smaller but that the price was the same. When I have a craving I normally eat too but now there's so smaller in size I would have to buy two packs and that's really unfair to buy 2 packs of 2 and get 4 when I only need two so I don't have to buy two packs to get three to be the equivalent of 2. Now you might think this is a crazy email but I am not the least happy. The price is still a 1. 99 for 2 but the size has gone down a whole ho ho'
That is really unfair that you all did not let the public know that you were going down to in size but not changing your price and now because of that I'm going to have to switch to another brand which is very unfair to me I just figured I'd let you all know. Sincerely yours
Denise e spruell
2480 Lena Lane
West Palm Beach Florida 33415
[protected]

Read full review of Hostess Brands and 1 comment
View 0 more photos
Resolved

Nothing resolved. No email no call no text no anything

Hide full review
1 comment
Add a comment
Z
Z
2zx3
Lake Charles, US
May 02, 2022 1:06 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

The. Ho hos wrappers are opened when you open the box I have thrown away dz.of them

View 0 more photos
ComplaintsBoard
F
12:15 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hostess Brands fudge brownie crispi thins

F. Jackson
These cookies were purchased this day at Walmart.
You say on bag "...is baked with care so you can savor each delicious bite."
We are savoring EVERY SPOONFUL.. Though they are, admittedly, quite tasty, they are a bag of just plain bits, pieces and crumbles. There were just 3 or 4 that were whole.
Cookies this breakable should, perhaps, be in a box

Read full review of Hostess Brands
View 0 more photos
Hide full review
ComplaintsBoard
N
8:06 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hostess Brands ding dongs

I bought a box of ding dongs at krogers on Friday evening in Riverview MI, for one thing I couldn't believe how small theses ding dongs are for the price that is charged. But my main complaint is there was only 1 ding dongs in the whole box that had a somewhat decent amount of filling in it, the other 9 had almost nothing in them and they were very very dry. I was very disappointed

Read full review of Hostess Brands
View 0 more photos
Hide full review
ComplaintsBoard
S
7:24 pm EDT

Hostess Brands hostess donettes

I bought a bag of donettes 24 Aug 2018 from local Dollar General and opened the bag 25 Aug 2018. I didn't notice the smell coming from the bag until I ate a single donut and there is a taste I can't explain. I had my son verify the smell coming from the bag. I am not very happy. I have purchased these donettes numerous times and now I'm not so sure I'll buy any again.

Read full review of Hostess Brands
Hide full review
ComplaintsBoard
P
5:24 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hostess Brands cupcakes

I buy hostess cupcakes regularly this latest box barely had any cream filling. Box number [protected] sale by date 10-15-2018. F [protected] 223 07:44 L31 I was happy about the new ownership who has been providing high quality products. This one surprise me that this box of poor quality made it out to a loyal customer like myself so im lodging this complaint in order to resolve this issue. I would have taken it back to the kroger store for a refund but i rather deal with hostess directly so u can check your processes and continue producing high quality products that i expect from your company.

Read full review of Hostess Brands
View 0 more photos
Hide full review
ComplaintsBoard
T
11:31 pm EDT

Hostess Brands chocolate cake twinkies

I purchased a pack of the chocolate twinkies and it looked like there was a thin layer of mold on the top half of one of them, but I thought maybe it was just some cream. I took a bite of the other half and it tasted very bitter and horrible. Not sure what it was, but the taste was very bad. Never had this problem before, we are always satisfied with your products.

Read full review of Hostess Brands
Hide full review
ComplaintsBoard
A
12:42 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hostess Brands petites

My children and I love Hostess. I've been eating them sense I can remember. When I pack them lunches in the morning for school I put one in for them. But I was wondering what's going on with the petites. Why isn't there much in the bags. We pay 4 bucks and there's barely anything in them. My children really enjoy them but there's not enough. Do you think you can put a little more in.

Read full review of Hostess Brands
View 0 more photos
Update by All natural 07
Aug 21, 2018 12:37 pm EDT

My children and I love Hostess products. We love to snack on them at times. But I was wanting to know so little in these bags. I mean there is bearly anything in the bags. We pay like 4 bucks for a bag. I pay less for other bags and get more. But it's not the same as Hostess. We where wanting to know if you could add a little more to the bags please.

Hide full review
ComplaintsBoard
O
1:59 pm EDT

Hostess Brands no filling in my twinkie

I purchased a box of Banana Twinkies (which, by the way are the best twinkies ever). And this morning, to my dismay, I discovered a twinkie without the filling. So after tossing the unfilled twinkie, I later discovered another twinkie unfilled. Okay, one I can take, but 2...come on! I have about 3 or 4 left in the box, and wondering, if they'll be filled. Feels like I'm playing Russian Roulette. Never in my many years of buying twinkies, have I never had one unfilled, but 2 in the same box is very disappointing.

Still a fan of the Banana Twinkies

Read full review of Hostess Brands
Hide full review
ComplaintsBoard
C
6:37 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hostess Brands ding dongs (10 piece box)

What happened to toe overall size on your product. I posted on my FB site ( charles winkler, Chesapeake Va.) a picture of your product called DingDongs. My complaint is the overall size of the product. I am a 54 year fan of Hostess products. I do not see how you would allow a sub standard product to be sent out to your fans. Please explain how a product that is the main subject of your snack line can be made to such a low standard. Your other products seem to be close to what they always looked like. But this new Ding Dong.
It needs to look like "you can't just eat one" instead of not wanting to try it just by the way it looks! Your company needs to set your standards a lot higher if this is one of your "Top ten" products.

Read full review of Hostess Brands
View 0 more photos
Hide full review

Hostess Brands Reviews 0

Looks like Hostess Brands has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent Hostess Brands, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

About Hostess Brands

Screenshot Hostess Brands
Hostess Brands is a food company known for its range of snack cakes and baked goods. Their product lineup includes iconic treats like Twinkies, CupCakes, Ding Dongs, and Ho Hos. They cater to snack enthusiasts with a variety of flavors and seasonal offerings available in grocery stores and retailers across the United States.
How to file a complaint about Hostess Brands?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Hostess Brands. Make it specific and clear, such as "Incorrect Twinkies Expiration Date" or "Delayed Delivery of Hostess CupCakes".

4. Detailing the experience: In the complaint details section, describe your experience with Hostess Brands thoroughly. Mention the product or service you are complaining about, including any relevant dates and locations. Provide a clear description of the issue, such as a problem with the quality of a snack, incorrect labeling, or poor customer service. Include any steps you have taken to resolve the issue, such as contacting customer service, and the response you received from Hostess Brands. Explain how this issue has personally affected you, whether it's through financial loss, health concerns, or disappointment with the product.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, photos of the product, or correspondence with the company. Be cautious not to include sensitive personal information in the documents you upload.

6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial loss you have incurred due to the issue. In the 'Desired Outcome' field, specify what you would like Hostess Brands to do to resolve your complaint, whether it's a refund, an exchange, or another form of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.

9. Post-Submission Actions: After submitting your complaint, check back regularly on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even from Hostess Brands itself, so it's important to monitor the progress of your complaint.

Overview of Hostess Brands complaint handling

Hostess Brands reviews first appeared on Complaints Board on Oct 22, 2009. The latest review Strawberry two pack cupcake was posted on Aug 31, 2024. The latest complaint hostess donettes powdered sugar was resolved on Oct 04, 2019. Hostess Brands has an average consumer rating of 1 stars from 807 reviews. Hostess Brands has resolved 6 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
2.5
12 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Hostess Brands Contacts

  2. Hostess Brands phone numbers
    +1 (646) 277-1228
    +1 (646) 277-1228
    Click up if you have successfully reached Hostess Brands by calling +1 (646) 277-1228 phone number 0 0 users reported that they have successfully reached Hostess Brands by calling +1 (646) 277-1228 phone number Click down if you have unsuccessfully reached Hostess Brands by calling +1 (646) 277-1228 phone number 0 0 users reported that they have UNsuccessfully reached Hostess Brands by calling +1 (646) 277-1228 phone number
    Investor Inquiries
    +1 (800) 483-7253
    +1 (800) 483-7253
    Click up if you have successfully reached Hostess Brands by calling +1 (800) 483-7253 phone number 0 0 users reported that they have successfully reached Hostess Brands by calling +1 (800) 483-7253 phone number Click down if you have unsuccessfully reached Hostess Brands by calling +1 (800) 483-7253 phone number 0 0 users reported that they have UNsuccessfully reached Hostess Brands by calling +1 (800) 483-7253 phone number
    Customer Service
  3. Hostess Brands emails
  4. Hostess Brands address
    7905 Quivira, Kansas City, Missouri, 66215, United States
  5. Hostess Brands social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 07, 2024
Hostess Brands Category
Hostess Brands is ranked 10 among 22 companies in the Snack Foods category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.