Idrotherapy / Idro Labs review: charged me extra $90 64

jodenridder@hotmail.com
Ormeau. Queensland
[protected]
Charged by above company after ordering trial only, which arrived within 3 days, burnt my face.
Emailed company to not receive product.
$134.87 taken from my access card, no product,

Hi I also live in Australia & had the same problems as the ones listed above. I went to the website & had a live chat to cancel my order. I waited online with the chat person until I received a confirmation email saying the order had been cancelled. Hope this helps. Won't get misled into anything like that again.

This is a truly fraudulent company.
NSW Police Fraud Squad and Federal Fraud Squad has now been inducted to investigate and charge they company and the personnel involved in this email and international scam.
Serving NSW police officers have proof and been targeted by this truly criminal fraudulent internet company.
Like Manny others,
We purchased an item for a minimality anoint,
Then these accounts were targeted by this company for hundreds of dollars in stealing from bank accounts fraudulently
The Australian Government will continue to bring these criminals to justice
Please keep all paper work and send to the Federal government Australia through your local Police Station
We can stop this fraud!

I also asked for the free sample and paid $6.95 postage. I was then charged $159.95 on 23 January 2016 for this "free sample". Again $159.95 on 6 February 2016. No invoice received on original delivery. Went thru Bank info and email address is bogus, received an email saying next delivery coming. I rang immediately and spoke to someone overseas. Demanded cancellation and refund. Was told that was done and no further charges. Not received any product nor refund. Telephone number now disconnected. WTF?
What else can I do? This is a scam company and should be banned by Google/FaceBook from advertising.

Linda Bloomfield

I have just hung up the phone after speaking to Carol O'Neil in Florida about the SCAM with Hydrotherapy and Argan Oil that has cleaned me out of over $600 so far. Carol works in the customer care department and explained to me that she is unable to refund me the January charges of $308.12, but will process a 50% refund today on the charges of $300.66 in February. She gave me a tracking number for the shipment that I was charged for on the 6th of February and said that I am to ring them when the shipment arrives and ask for a return merchandise authorisation number and consign the shipment back to them and she will refund me the other 50% when it is received. I have no faith in this company and don't believe for one minute that I will get any refunds from them whatsoever. NOT in my wildest dreams (even if I won lotto), would I pay $162.76 for HALF AN OUNCE of BS, and $137.90 on 30ml of OIL. BUT like all of you, I was in it for the trial to see if it worked ONLY because it was endorsed by Womens Health Magazine and Dr Oz. I asked Carol was it true that both these people endorsed it and she said "YES". I think that if I was to be bothered any more with this bad experience I wouldn't be going to the ACCC but instead making a blow on those two for endorsing such a BS under hand manufacturer/distributer. This company is located in Barbados and distributes Australia, New Zealand, Canada and the US. I also asked Carol was she aware of the bad publicity that this company is receiving in Australia and she said "YES". Moral of the story: When something is too good to be true, then that is exactly what it is. I rest my case.

Same thing happened to me, how do we stop this?!

Hi Everyone, I am in Australia and fell into the same trap of thinking that I was getting a one-off "free"sample of Argan Oil for the cost of post and packing from this mob. I am usually very cluey about "free" offers so either I wasn't concentrating very well on Jan 1st, or else their website was VERY devious. My "free" sample arrived on about Jan 6th and I was very busy so put it on one side to try later, and actually hadn't even tried it when another bottle arrived on around Feb 6th. I checked my credit card statement recently and found a large sum charged on 18/1 (A$135.07) and another on 3/2 (A$140.48) - I realised that this was NOT a good sign so i have been researching and found this website. I obviously didn't notice the terms and conditions attached to this offer - maybe this info was very well hidden!

Anyway - here is what I have discovered. I found on-line the terms and conditions set out. What I had signed up for was a bottle of Argan Oil, paying only post and packing - BUT if i did not contact them within 14 days to say cancel the order, and return the possibly empty bottle, the balance of the full price of the "free" sample would be charged to my credit card! Then if I didn't contact them during the next 14 days after that to say cancel the order, I would automatically be placed on a monthly delivery schedule! WOW! So the first large amount on my card was the balance of the cost of the "free" sample and the second amount was the full cost of the first of my regular shipments. The shipments here in Australia come from an address in Eastern Creek, near St. Marys, NSW

The terms and conditions gave a contact phone number to ring in Florida, if you are not happy with the arrangement and wish to cancel. You can also cancel the automatic order. You can also return the latest delivery for a refund if it is within 30 days of delivery, but you must ring them first to get a RETURN MERCHANDISE AUTHORISATION NUMBER (RMA). So I found the phone codes to use to ring Florida from Australia and this is what you need to dial from Australia : [protected] . I rang this morning at about 11.30 am, just to try the number. As it was about 7.30pm on Sunday there I actually didn't expect to get an answer, but I did.

I spoke to Belle, who had a very strong (Philipino?) accent and spoke very quickly so that I had to be very firm and I had to keep stopping her to get her to repeat things. I should mention that it took a lot of intestinal fortitude to deal assertively with Belle and not to get angry! Anyway, I learned that i cannot get a refund for any of the full cost of the "free" sample, so I have put that down to bitter experience! However I can get a refund on the second delivery - minus US$9.95 (or A$14.50) restocking charge - and I am well within the time frame for that (30 days from depatch) because it has to be returned to Eastern Creek, NSW, not to Florida. While i was talking to Belle about this, she offered me their "hassle-free" option of returning - where you don't have to return the bottle and they refund you 50% of the cost! I said NO THANK YOU to that. So she left me on the phone while she went away to generate an RMA - hanging about there in silence for about 2 minutes! Then she came back and said that she had been authorised to offer me a better hassle-free offer - they would refund 70% of the cost and I didn't have to return it - I said NO THANK YOU TO THAT, also - even though she told me how good the oil was for your feet and your nails! So she went away again - to generate my RMA - this time I was waiting on the phone for about 4 minutes in silence! - but eventually she came back and I did get my RDA so I shall send this second bottle back and in about 4 weeks I can expect a refund. Belle also assured me that the act of returning a bottle will automatically cancel the automatic shipping order - she had better be right about that because I shall be watching! I haven't cancelled my credit card yet, but that is the next step if this doesn't work.

I hope that this will help some of you. It is a real wake-up call to me and I shall be very much warier in future.

Regards from a Wrinklie!

I would like to thank everyone that has posted on this site. I too ordered the trial products which I noticed I was debited NZ$21.00 when I checked my bank statement today. That's when I decided to go to the site to see what I could find out about the company. Put The name into Google and it came up with this site. After reading everyone's comments I could not believe what I had got myself into. I went straight to the bank with all your posts printed out and asked them to cancel my card, which they agreed too, and reissued me with a new one. So when they try to take anymore money out they will be the ones that will be pissed off. The bank gave me a form to fill out called the Customer Transaction Disputes Form. I suggest to you all that you go to your bank and get one of these forms (I'm with ANZ). The more complaints the bank gets about these two companies the more they will be able to help you. SILVERFERNZ

THIS COMPANY IS A SCAM! I also have been scammed by this Company. I ordered 2 "free" samples and paid postage of $A6.45. I received the 2 'FREE" Samples on 9/2/2016. I was horrified to see that $A133.78 was taken out of my Credit Card on 8/2/2016, ONE DAY BEFORE I RECEIVED THE 'FREE' SAMPLE! I immediately sent them an email to request a "return merchandise authorization" so I can return the products but the email bounced back with "Delivery failure - unknown user". I tried on 4 other occasions but all emails bounced back. I got their address and email from the website as no invoice came with the products therefore there was no address, phone number or email. I have sent the products back but I am not holding my breath that I will get a refund as this address may be a 'phoney" Something MUST be done to stop this Company illegally taking money from people's credit cards. Maria

They have stolen $500 from my account $200 Monday & $300 today

I too have been hoodwinked by Lsa health & beauty by the sum of $150, supposed to be a free trial, and if I was'nt happy with it within 14 days
I could tell them it was'nt for me, that i did'nt want the product, (which is essense of argan) & there will be no charge, but they took $150 out of my Visa just 2 days after receiving the stuff. We all want our money back. Is there anything we can do to stop these scammers.( I live in New Zealand)

Had the exact same thing happen to me! Free offer pay only shipping than charged 121.59 after conversation to Canadian $$$. Going to call credit card company tomorrow and make sure no more charges go through. Like the previous comment said should have more $$$ smarts and use PayPal! Will not fall for this scam again Expensive lesson 😞

This company just ripped my mother off for nearly $600 for a so called free sample absolutely disgusting to take money from a 71 year old pensioner.

same situation here in sydney Australia caused by idrolabs
[protected] i have been contacting them on this number and i getthe same reply one more week for the money to get retured ?

same thing happened to me this week . I saw this on face book and answered a few questions to win a product. Still needed to give them my details for postage. This week an amount of $125.00 came out of my account so I rang them and they said I have been charged for the sample bottle as it was a 14 day trial as per there website. I didn't even receive what I asked for in the first place . These sort of companies need to be stopped as they are rip offs

Hi There .My name is Miriam and i been changed $126, 73 from this horrible company. It's is a spam .I am Australian and i ask for refund and they never anser but charge me more.Don't buy that shiit doesn't works.

This company is [censored]. Don't buy they charge me $126, 73 was supposed send for free.My name is Miriam from Australia

The same thing happened. Got charged for free samples, contacted them on the 1800 number in Australia. Was being pressured not to cancel, however I told the person I wasn't interested. Fleeced out of multiple amounts. Lesson learnt - if it sounds to good, chances are it's a scam.

Hi everyone. You should go to your bank and tell them what happend. I did and showed them all transactions when money were taken by Essence of Argan. They closed my Credit card and opened a new one. The Bank also connected to Essence of Argan and cancelled all charges. So I have received a Cancellation Notification from "Essence of Argan Customer Support" and all my money back onto my new credit card. Couldn't believe! Thanks Lord. They even gave me back 9 dollars that I paid first for shipping. My name's Iryna. I live in Australia.
There are refunds on my credit card. All the best.
Transaction detailsOpen help Amount
INTNL TRANS FEE REFUND
23 Feb 2016
ADJUSTMENT TO ACCOUNT
##0316 98.77 US DOLLAR
+$138.28
07 Feb 2016
ADJUSTMENT TO ACCOUNT
##0316 92.18 US DOLLAR
+$130.77
24 Jan 2016
ADJUSTMENT TO ACCOUNT
##0316 6.59 US DOLLAR
+$9.47
There are no more transactions to display.

I just noticed two withdrawals from my bank account also. This is a total con. Yes a small free sample arrived. For which I paid the delivery fee. Now I have had two withdrawals one for $121.84 with $3.66 transaction fee. and one for $145.38 incurring a $4.36 international transaction fee. Absolutely disgusted.

I too have fallen for this scam..but they do explain it somewhat in their " terms and conditions" found way down the bottom of the order confirmation page. None the less it is completely appalling that people can do this to others. I have just cancelled my credit card and will receive a new one so they have no access to it...Call your bank and cancel your cards people...Cant believe I fell for this. ..

I live in Australia and I too have been RIPPED OFF! I agreed to the sample products costing about $15 and did indeed receive the tiny sized products. Then over the month 4 different transactions took money out of my credit card amounting to $568. I HAVE NOT RECEIVED ANY PRODUCTS SINCE ... not that I agreed to anything more apart from the initial sample products. I went into the bank and had my credit card cancelled. They are investigating the company and if proven to be a scam, I WILL be reimbursed by my bank! After these complaints I can happily see the outcome. Disgusting thievery!

I had the same experienced as you all very angry and nothing I can do they took my money all up $270

This is a scam! I ordered the 2 trail products on 7 March 2016, they charged $12.08. I called to cancel my order on 25 March and they said it was too late and I had to cancel the future order within 14 days, and they had already billed me for the cost of the products! Today I checked my statement, they billed me totally $303.10 on 22 March ! I called to complaint and they said I accepted the outcome in the first call. No I did not. They said the Terms and Condition was shown on the website. The quality and effect are not as they described online and it is not free at all! The cost they are charging is also too high. As far as I concern, the information they advertised online are misleading. Is there anyone who are interested to join me to complaint to the government official? please write to me so that we can gather all the victims together. poongracehk@yahoo, com