Idrotherapy / Idro Labs
Reviews and Complaints

I ordered a supposed FREE sample cream and agreed to pay the 4.95 shipping fee only, but instead have been sent two shipments of product charged automatically to my credit card in the amount of 672.70 CDN. How is this legal? We are a couple of senior citizens on fixed income and simply cannot afford this. I never would have ordered the product if I would have known what their costs and terms were. Never again!

I accepted a free trial offer online and paid 5.99 dollars for two samples in febuary2017. Now ongoing payments have been taken out of my account since then this company has deducted over $700 Dollars from my account without authorisation. If this money is not returned into my account I will be taking legal action to recover my money. This has happened to many people and it is totally wrong so unless this money is retuned and all of this is rectified I will be namining and shaming on all websites and social media and contacting legal support.

The add specified that the cream and oil were free, you just had to pay for transport. I received a charge on my Visa for $19.48Cdn as the charges were in US dollars which was not mentioned in the add. It was shipped from Mississauga, Ontario, so I don't really understand why I had to pay for the exchange. I go away on vacation and when I come back, I have another package of cream and oil in the mail. I called Visa and they said that I had a charge for $527.98 Cdn from Idrotherapy. I immediately cancelled my card. I never approved this second shipment but apparently, the man at Visa told me, it was written in very small characters that if I did not return the cream and oil within 14 days, I was approving further shipments. He said that I was not the only one who got taken. I paid the bill and cancelled the card. TOTAL SCAM! I threw the cream away, I would be afraid to use it, too many chemicals!

I received the free trial of Wrinkle Cream, for which I was to be charged delivery charges.
On 4/9/2018 an entry appeared in my credit card account as follows:
VAST-IDROTHERAPY 611800954460 GB FOREIGN 116.80 (SEQ 243315). and the $AU 158.89.

I did not authorise this transaction.

My name is Patricia Fuss: address, 1/40 Windsor Road, GLENUNGA, SA, AUSTRALIA.

I wish to receive a refund of this amount.

Please cancel any further deliveries of your products.
Thank you,
Patricia Fuss

Dear Sir, Dear Madam,

I keep receiving your products and woudl like to stop this order
My name and adress :
Colette Deridder
18A Avenue de la Petite Espinette
Uccle 1180
Belgium

I receive this from :
Idrotherapy Units 8, 9, 10 Parkside
Shortgate Lane
Laughton
Lewes
East Sussex,
BNB 6DG

Thank you to execute those instructions as soon as possible. Best regards.

I have been scammed into a trial have taken money out of my credit card, and are continually doing so with a ongoing monthly supply which I had not agreed to pay for

using my card to pay these products which I have not ordered

Helen budgeon

13 Cox s
St Nile Tas

[protected]@gmail.com

Au mois de mai, j'ai commandé des produits de soin visage (échantillon) : 14, 48€
Sans rien demander, en juin retrait sur mon compte de 295.77€, un pot de crème de 14 gr reçu.
En juillet, retrait de 216.96€, réception d'un pot de crème de 14 gr.
STOP, STOP, STOP, SVP..
Que faire pour arrêter cet engrenage, à part porter plainte contre cette société.

This company is so deceitful!
It doesn't mention its in us dollar for one so when you pay for postage its twice as much as expected then they add on another product that you know nothing about and pay postage all over again let alone international transaction fees and then they start taking $130 dollar increments out of your credit card with more int trans fees!
I sent the products back wiht out even opening and trying because I felt they were trouble form the beginning because of their lack of transparency! Do not try this product
I demanded they give me my money back and they didn't even give me the full amount back... They're theives

Order # 262561
I have tried to ring this Aust # you have listed. Unable to connect
Have sent endless amounts of emails... No suitable answers to any of my questions.
Would appreciate it if somebody could contact me ASAP.

My trial date has been & gone still no product...
Have contacted my bank, they will not allow any money to come out of my a/c..
I am also seeking legal advice, through lack of correspondence on your part.

[protected] my contact #

I wanted a set of "false teeth" as a gag and was ready to pay the $4.95 postage. When I got to checkout I found I had to purchase a tub of skin idrotherapy. $9.91 head office. 39 Main street Balluta Bay, St Julians STJ1017 Malta, a bottle of e-Argan-Oil.$10.62 Head Office Az Argan Ventures Ltd 34 Ardleigh court, Hutton road, Shenfield Brentwood CM15 8LZ United Kingdom. And a bottle of skincare from organic-argan.com $22.67 I cannot find a head office address, just the email address as above.
I dont want to lose anymore money to them and would appreciate what I have lost returned if possible

friday april 6

I called in to cancel my subscription for idrotherapy and essence of argan oil, I was informed that I had ordered another essence of argan on friday april 6...i don't want any of it, now i have to wait another week for another essence of argan that i did not order, so that i can return all 3. I will be going to the bank and cancelling my visa so they cannot bill me for any of these, trying to get them to cancel my subscription was hell, didn't want to take no for an answer.

On the 28th March 2018 my credit card was debit with the amount of $148
I answered an add for trial tubs of idrotherapy cream and anywhere argan, i was only supposed to pay the postage as it was a trial. Since then they have used my credit account on at three times debiting $148, I am furious and I have not authorised them to debit my credit card on these occasions. All I received was this package with NO billing notice at all and no further letter to accompany with this package. I want this stopped, and I will be contacting my bank to block this fraudulent company and I request my account to be credited.

Responded to ad which came up on Facebook site ordered sample and was deducted 4 amounts €110.71, €125.36, €118.43 €131.58
Totalling €486.08 before I realised what was going on as I was going through chemotherapy at the time and not lookin up my accounts! I'm seriously in a terrible state about this can someone please help
The monies taken shows all different emails on it such as shopargan.com skinflawless.com
Buyidrotherapy.com, idrotherApy-skin.com
A-zargan.com
I wish to return the samples they sent me for my money €486.08 back

Maria Teahan

I was charged 600 dollars last Friday without any notification. Thank god I check my bank account every day and I noticed it.
I used Idrotherapy just once and paid 300 dollars, so maybe their system was down and they charged me more. But they don't admit it. They keep saying that there was no mistake.
Is it not ridiculous? Why would they act like scammers?
I opened a dispute with my bank and we're trying to get the money back. Don't know how it will be finished... I hope we'll succeed.

I answered an add for trial tubs of idrotherapy cream and anywhere argan, i was only supposed to pay the postage as it was a trial. Since then they have used my credit account on at least 7 occasions, and i certainly have not authorised them to do so, neither have i received any further product, which i dont want anyway. I have been in touch with the disputes dep of the NAB bank too, and i simply cant find a way to contact them directly.

I recently applied for the free trial and was sent a jar of your cream.
I just received my bank statement and you have billed me $134.34
I do NOT want this product and I will send you back the cream and I would expect a full refund on my master card or I will get the bank to take action as the product was of no use to me
Thanking You Kindly
CHRISTINE STRICKLAND
5/26 LAUGHLIN STREET
KINGSTON 4114
QLD

To our surprise we were charged AUD $281.44 for two product which were meant to be for AUD$5.00 each, as advertised on the promotion. I would like to return this product as we would never pay for two little jar of cream and oil at this exorbitant price.
I hope to receive a refund as we haven't even used the product, and we will return it unused.
Is this a scam to catch people in a trial promotion, which obviously we got caught in it. I will refer this to our local consumer affairs in Australia to assist us.
1. 20 Feb 17 ULTIMATE-ARGAN-OIL.COM GERMASOGEIA
CREDIT CARD PURCHASE Ref. #[protected] $129.08
2. 20 Feb 17 IDROTHERAPYFAST.COM NICOSIA
CREDIT CARD PURCHASE Ref. #[protected] $152.36

I have ordered a product from Idrotherapy and got an extra charge!
They took over $200 from my card without my permission and authorization and I have absolutely no idea how they did that. Anyway, now I have to think of a way how to get a full refund. I need to contact them as soon as possible, but unfortunately they do not reply. I really need help, I'm sure I'll never get the product and that they'll do everything just to keep my money. Stay away, this Idrotherapy is a real scam!

Bought about $300 worth product from Idrotherapy website and decided to cancel my order. After I placed my order I decided to read the reviews and I was shocked when I saw all the negative feedback about these guys! I immediately went to their website and contacted customer service. They agreed to cancel my order and promised I'll get my money back within several days but that never happened! They still have my money and they do not reply to my messages! This website is a true scam, do not order from them!