IHOP
Reviews and Complaints

Hi I visited the ihop situated at 316 south airport Blvd on south San francisco california. Well let tell me experience to understand the complaint I arrive to the store and I have to wait more than 20 minutes to have the attention of somebody to request for a table my surprise was that it was more people waiting for it. It was today november 21 around 10:45pm to 11:05 that a manager I couldn't get the name but he looks Spanish gave some attitude that they didnt have enough crew. Well ok I dont have a problem with but wait more than 20 minutes for that attitude like that is unprofessional I noticed that it was enough tables to this people sit why the manager didnt approach and start taking care of the customers. 2 weeks ago was the same problem was around 2:00 am. I enter the restaurant and I saw the same spanish guy I assume is the manager I saw the manager sat for at least 15 minutes before another customer enter the dining area and tell that there were people waiting to be seat. Finally when he decide to come a asking why? You took so long to host everybody is waiting for you and I answer you are lying I saw you sitting on one of the tables in the corner. So what I want to complain that I dont know why a company like ihop have this lazy, unprofessional crew working next time I will get the name of this manager because he dont deserve be in that position

Order #[protected]
IHOP south Tryon, charlotte
8146 S Tryon Street, CHARLOTTE, NC 28273

I placed an order online for New York cheesecake pancakes and also the breakfast sampler combo. The order was paid online and told it would be ready at 10:55. The order was not ready until 11:18. Once home the order is incorrect. I'm missing an order of pancakes also my New York cheesecake pancakes did not have any strawberries nor whipped cream. Just plain pancakes. I'm very upset, as I hate that I paid for an incomplete order.

IHOP
Customer Complaint Department

Good morning

Sir/Madam

My name is Olami A and and 5 other people (2 kids, 1-19 years old male 2 adults) women and children visited IHOP in Coney Island at 1019 Surf Avenues, Brooklyn New York on Friday August 10 around 8pm.

I in particular was initially excited to order the Chicken Omelet and the rest ordered something more solid.

Half way through my eating my food, l noticed l bite on a metal upon taking it out it was a (sharp metal object half a pinky finger).

After calling the dining supervisor Mr. Richard Price, l told him l could have shoked/die. Though he tried to give me another food, at this point l lost my appetite not trusting anything else after this traumatic experience!

Mr. Richard Price then came back with the bill stating he took 20% off which l told him he needed to realize this was a bigger problem.

In the main time a lady manager by the name of Ms. Sonia Martinez wearing red shirt came and throw the bill on the table you have to pay now with combative aggression threatened the table along with profiling of us as guests.

We called the waitress named & ID (#230 Nouha D) to ask Ms. Martinez to come and collect the bill as well as address our customer concern but she refused!

Nevertheless, l saw her on the cell phone not realizing she was calling the cops ( 1 male 1 female).
As we continue to wait for her she still refused to come over to our table and informed the male supervisor Mr. Richard Price to stay in the kitchen not come out who we never saw again.

Around 9 pm the Coney Island Police precinct got a call from Ms. Martinez manager in red shirt that (she told them 6 people were arguing and fighting). This was done to cover up and undermine the food-life threatening problem due to sharp metal object in my (Olami A) dinner plate

A (SLANDER) she told the police and they came in aggressive, combative telling us to pay the bill and leave immediately main time 1-2 kids had yet to finish their meal (unaware to them that a Visa Credit card was already lying on the table when they arrived which the bill was payed by (Claire) but the police harassment due to Ms. Martinez discriminative combative profiling actions continue outside in front of the restaurant leading to all of us going to precinct to file a complaint against the restaurant establishment calling a police on us.

As a respectable person l left restaurant shockingly overwhelm as to how going to eat dinner can turn into a sequence of injustices! I have never have this kind of assault done to me as a New Yorker.

The following day 8/11/18 the owner Mr.
Bryan McKenzie was contacted by me the primary victim and upon returning my call he also tried to undermine the case claiming the sharp metal object in my Omelette never came out of his kitchen rising the situation to an unfair treatment and unjust attack inputting from him!

On August 27 a Mr. John from (Franchise Business Consultant Department) called to speak to me and he also tried to undermine the situation resulting in his concluding that he will have to contact his superior to follow up with me.

Here is a picture among many photos from the incident (notice 2 hands my hand on the plate with metal and Mr. Richard Price pulling the plate from me).

The case is under legal counsel of
Becker & D' Agostino
Attorneys At Law
NYC

Under the supervision of
Robert D. Becker

Do refer to them as follow up to the above complains for any further case-references.

Regards,

Olami A

Every time I called ihop there's a lady named Nikki that answers the phone she's very rude and will leave you on hold for a long long period of time or sometimes even hang up on you but she always has an attitude and she acts if she hates her job, she lets her employees do as they please i dnt think shes manager material.i will nevergive my business to them again ill try waffle house instead 101grand junction mesquite tx 75149

Worked for company for a few years. Got a new manager, and has daughter working as server. Played favoritism with her and hired old employees from her old store in lavista. Had one employee who was working mornings at one point and was helping work overnights because they were understaffed. Now she is stuck only on nights. Made a comment about black people having a smell to them and complaining to get free food, and rarely talked to tables when complaints occurred. She had called on employee retarded when she had ask them to do something, and the employee didn't do it because the manager was too busy talking to her daughter for an hour about random stuff while there were only 2 employees on the floor between 6 am and 10 am. I love working at ihop until this point

Horrible experience at ihop in Gretna, Louisiana. Was sat at table for 25 minutes. No one reapproached the table to inquire about beverages nor take food orders. There was not even a waitress that acknowledged us sitting
There. The restaurant was not busy and three waitresses were visibly waiting on other tables in the same area yet none approached us. A party of two were seated and served that arrived 15 minutes after
Us. When asking for manager to mention
By the name of Madam, she appeared nonchalant and tired as if she was sleeping and we were bothering her. We ended up leaving after experiencing such horrible service and unprofessionalism on behalf of the management. Horrible experience! I simply went for an omelette and left with nothing! Worst ihop experience thus far! Won't
Be returning here!

I ate at ihop on union on November 3 and. I never reseaved my grits thn was told they have no to go boxes I received a coffee never asked if i wanted a refill and it was 2.59 could someone contact me in memphis my name Tracy Bounds [protected] they have bad customer service and my meal was 14.83 a piece which came to 30.00.It is not right they had problems with morning shift getting breakfast cooked by the night shift cook so unprofessional.They need to to go to class and take up customer service cause ihop in memphis on 2060 union nred to close down.

I called the order a turkey bacon avocado wrap with a side of onion rings I first ordered the rap with a side of fruit he said he has no fruit I said okay and I changed my order to the onion ring for the side when he first answer the phone he said it's a 45-minute wait there's a Full House do I want to still make the order I said yes I do he said okay and then he started talking to somebody else so I said hello and he yelled at me and said what do you want mam I said I was trying to order to turkey bacon wrap he said it's going to be 45 minutes I said I know I heard you the first couple times I still want the rap I said that's everything and he said what else do you want I said that's everything he said okay bye and hung up the phone if it's that short-staffed. Something that needs to get figured out or he is very poor customer service skills he made me cry this is not okay he needs to be spoken to apparently it's only him and one other person so it won't be hard to figure out who it is that was working this evening shift it's November 3rd Saturday 1:55 a.m. my name is Courtney I can be contacted at [protected] thank

This matter is very serious abd I need someone from IHOP Corporate to contact me ASAP on a violation. I will be contacting my attorney tomorrow on this matter. My family and I dined early this evening at the Rogers Arkansas IHOP were the manager of the store called the police on me and tried to have me arrested. This is a VERY SERIOUS MATTER and my attorney will be speaking with your legal department very soon! Please contact me ASAP! I've included my contact information.

Thank You

Justin Randall
[protected]

I worked 4 days, 6.5 hour shifts in the Dawsonville, Ga. Ihop restaurant as a dishwasher. Grueling back breaking work that never ends - finally comes the time to receive fruits of my labors and Whoops! No paycheck for you! Manager Patti hates her job, hates customers and hates employees - she is dodging me with false paperwork, not returning my calls, leaving early to avoid me. I believe she STOLE my paycheck and hopes I'll just give up and disappear. I'm going to Corporate Ms Patti! Your run your restaurant like [censored] and it's disgusting behind scenes - I wouldn't eat there if it was free!

I placed my order at 9:45am and it stated it would be ready in 15mins. I arrived at iHop at 10am and I've informed 3 staff members I'm here for a to go order. They never informed me if it was ready or not and kept assisting other customers.

Finally a manager or someone who wasn't wearing a standard uniform went to go get me my to-go order 15mins later (total of 30mins) and it was cold. Very poor service, they do not know how to multi-task. One was too busy talking to her friend who came in. They could've easily handed me my food so I can be on my way. It was already paid for online as well.

This was at SuperMall iHop in Auburn WA
11/1/2018 around 10:15am.
Would not be placing an order there again. Very unprofessional and rude.

Came into ihop for my sons 4th birthday. Ordered the funny face pancakes and got something completely wrong! I was unhappy. She kept reassuring me that the food was coming and so when this came out I assumed they just tired of having me wait. I would have rather than take another 15 mom to fix if the right way then to send this green stuff out. My son didn't noticed and ate it anyway but I'm very disappointed that it even got sent out like this.

On Oct 19, 2018 Between 13:00 and 13:45 while dining at Ihop on S. Pine Ave/ hwy 441/301/27 in Ocala Fl . check # 7982. Clerk ID# [protected]. Very upsetting that we had to listen to manager yelling at an employee. Went on for several minutes. She won't let up. She was in kitchen/waitress area and we could hear it loud and clear. She was jumping on him about not cleaning tables before he left the day before and he was telling her he did. As we were leaving we were told by another waitress this happens all the time. Her hollering at employees. Very unprofessional. Very upsetting.

I would like compensation for my dental bill as well as compensation for my pain and suffering. It should be a law against an establishment that refuse to give you the name, insurance company or every an case number to file a case with the police department. Or whomever I choose to see. Once I receive my food and starting chewing. I notice, I was eating/chewing on a pebble /rock that look like it came off the ground /dirt. However. I called them and they said they would take care of me. Once I got there. He started saying it was the potatoes, he's going to call the company. I told him. I hold you responsible because you guys are not washing your product. No hair net, no glove. Health code. He tried to offer me a credit for break fast. No thank. Than he attempt to take the evidence out of my hands. No chance of that. He has just been avoiding me. Trying to over talk me. I just wants what's write. He goes on to say, I wasn't going to get anything because cases like these don't. Well. I'm trying you guys again. The news. Than its court. This is going on too long. When all he had to do is submit the paperwork to his company insurance co. No he wants to leave my personal info with some stranger. Violation my privacy.

My family and I attend Sunday Service at our church, then we go to breakfast at one of four IHOPs in our area. We have been to all. Today our experience at IHOP #3112 was so very bad, we had to submit this complaint.

After our meal, I asked waitress for our bill and placed credit card on table. I expected to get a detail list of food we had, but instead I got the final bill and immediately noticed that my bill was higher by $20. I called the waitress back to the table and told her I wanted a detail receipt of the food ordered before paying. She took the unsigned bill back and asked for my card again, I reluctantly complied. I never got the detail of food order, however the second bill was $20 less than before. Finally, I called the manager to the table and explain to her what happen. She said she would speak to the waitress.

I am very concerned about stolen personal information, and double billing. The manager did hothing to make me believe that my concerns were addressed.

For my satisfaction and my concern for future customers, I am requesting a full explanation of what happened and assurance that this never happens again.

Until we hear from you, we will not be eating at any Ihop.

Sincerely,
Michael Jones
2 Edgewood Drive
Destrehan, La. 70047
[protected]@gmail.com
Ph [protected]

I have a complaint I was in prayer IHOP West and I was literally fired for telling a cook that a real cook is here I do take fall in that but firing me over that when there's other things that's going on there like the area Fanning the assistant manager out there smoking weed with her employee I mean I can understand a write-up but firing me over this there is so much more going on at IHOP Ridge Road Wichita Kansas and I still can't believe that I get fired over telling a cook that a real cook is here when the manager goes off on us she's been going off on cooks for the last month I don't understand what's going on I just want to be treated fairly and I would not stop until my Justice is done in my behalf

I feel everyone deserves a second chance but as a manager I feel they should show integrity and leadership ... this manager has been arrested for a drive by shooting 5 years ago and then last week was arrested for drugs and theft of over 250 dollars ... he is verbally abusive to the staff e has walked out of the restraunt leaving no one in charge but because he is involved with the general manager this is all swept under the rug

I went to IHOP at 15444 Hwy 105, Montgomer, Tx and I am very very disappointing with this branch. We walk in and we are standing in there for 30 minutes, there are hardly any customers in there and I see 3 waitresses looking straight at us and did not even try to make an effort to seat us down. I am definitely reporting this IHOP to the main office. Manager needs to be replace. I am never ever stepping foot in there again. This was my last draw. In the past that we have been there they take forever to seat you down and there is hardly any people in there. My food does not arrive in my table after my 3rd cup of coffee. Every staff in the branch looks unhappy. The only reason we continue to go there is because it's closer to our house.

We than went to IHOP on 1508 Interstate 45, Conroe, Tx best service ever. We were greeted by a nice hispanic man who wasted know time to seat us immediately. My waitress name is Zyandria and let me tell you she is awesome. She took my family order correctly and promptly. The kitchen staff cook our breakfast super fast. I hadn't finished my first cup of coffee and viola my breakfast was placed to our table. Our waitress check our table to make sure we were ok. Every staff in that branch had a smile. This branch will definitely be our go to place from now on. It's a little too far but it's worth it. Also IHOP corporate needs to promote one of these waitresses to replace the manager at IHOP 15444 Hwy 105, Montgomer Tx. I hope this helps other whose had the same problem but never tried to write a review bc it's time consuming to do so.

My boyfriend and I are regulars at IHOP and get the same order every time, the pancake combos. We arrive at IHOP and sat at the table for a little while without anyone greeting us. Then someone finally came around and took our order, then a few minutes later she came back and informed us that they were out of hashbrowns. I love IHOP hashbrowns so I was throughly disappointed. She asked if she could get me something else and I said no thank you. After getting our food everything tasted pretty good. Then we got the bill. Our bill is usually around 18 dollars and now it was 23? I asked the server why It was so high and why I was charged for hashbrowns when I never got them, and she talked to the manager. The manager didn't take anything off, I never even saw the manager or got to talk to them. I am extremely disappointed in the lack of customer service provided, and I don't know that I will be coming back.

I always call this place to place an order for pickup and they will never answer the phone. I cannot order online because it's a special order I'd like and requires me to speak to someone. I should not have to come up there to see if their phone works and order and wait 15-30 when I can do it by phone and come pick it up when it's ready. It's an inconvenience! I stood there and watched the phone ring and no one wanted to pick it up and finally someone picked up I'm guessing since I was standing there and had just complained about it.