IHOP
Reviews and Complaints

Sexual harassment is something that needs to be taken seriously. The Longview Texas IHOP has a problem with this. There have been numerous reports and the manager is aware. There are witnesses to these actions. The manager has aloud the people involved to continue to work the same shifts and they have been told to work it out until further notice. The is unacceptable! This needs to be handled correctly now. As a reminder the Supreme Court has issued rulings to make employers liable for these incidents. Please correct this problem ASAP! Thank you.

I visited this location on saturday dec 8th. So first off my waitress acted like she didnt want to be there. She barely paid any attention to myself and my husband. Then we get our food and i ask for a side of honey mustard and she comes back with a little black container that had about a drop in it LITERALLY. So then i go to eat my burger and its cold. I tell my waitress who mind you i believe was the manager on shift because she had the different polo shirt then the other waiters that my food is cold she's like well the best i can do is make another one. So my husband is suppose to sit there and eat w/o me or wait and have cold food who mind you had a small portion of food...no thank you ill just suck it up and eat it. I told her i wasnt impressed. She had nothing to say. She didnt even offer to take off the bill. She also didnt even give us her name because she didnt introduce herself to begin with. I never complain to corporate but this is the most displeasing experience i ever had. I heard other guests complaining about the bathrooms being disgusting. Im not on here trying to get her in trouble but i need this to be addressed if anything. They can not have a shift leader/manager that is like that. She needs to pay more attention to her guests and act like she cares about her job. Very unsatisfactory. Thank you have a nice day!

My boyfriend and I went to the Northridge IHOP on Tampa and Nordhoff. Our purchase was
A cup of soup 3.99
Stack of 5 pancakes 8.99
1 crepe dessert. 4.99
2 cups of coffee. 7.18
25.15
x 9.75% tax = 2.45
27.60
Explain why we received a receipt with sandwiches, iced tea, lemonade and other items equaling 29.70. We explained to the waitress, Dora, that the bill was wrong. "The manager will take care of you at the front", Dora said. We pressed about the bill being wrong. Still added up incorrectly. He offered 20% off our bill. Still came to 27.07. Gave him 30.10. Change of 3.03. They're running a scam there. Giving wrong receipts and people are not noticing because the receipt quality prints very faded. Thank goodness my eyes are sharp. I'm warning everyone on Yelp. IHOP send in the shoppers to spy on this.

On 12/3/18 at 7:00 pm my husband and I were at Ihop in Alexandria Louisiana. When we walked in no one acknowledge us. One girl stood up looked at us turned and spoke to another girl said something to her and the seco s girl said I don't know and went back to doing what she was doing (playing on her phone). We were never told "Someone will be with you shortly". We stood there for 10 minutes before we turned and walked out. They were not busy at all. There was only two tables that had other customers. It is very disappointing when you choose a restaurant to eat at but can't get service.

I went on Dec 1 to get the grench pancakes and hot choc and was served reg pancakes and red hotchoclate my 3 kids was so upset they was sopose to have breakfeast with Santa and he never came to our side he stayed over on the right the hole time. The only reason we went was to have French pancakes and hot choc. They didn't tell us they was out until we was served and kids was starving but. 43$ was not worth it cause they didnt get what they ordered.

On Thanksgiving night while Black Friday shopping, my family (party of 4) entered into IHOP around midnight. There were quite a few people waiting, which is to be expected; however, those people began talking and then other people came around the corner after hearing the conversation. Everyone was saying that the prepared food was just sitting in the cooking area window and was not being delivered to the tables. One lady said that she had been waiting 2 hours and that people were getting cold food. Others were saying they were waiting an hour. One of the IHOP employees at the cash register just looked at the group of invitees and ignored us and had nothing to say. I just wanted someone in IHOP's main office to know that this was happening. Several people got up at that point and left. We were able to go down the road to another restaurant that was opened for Black Friday shoppers. I love IHOP restaurants because they are so family oriented. I just thought this was quite unusual for a IHOP restaurant and I do not want anyone to lose their job.

I just recently called your restaurant on Durand ave Racine Wi to place an order I was told I couldn't substitute the pancakes for the hash browns so I politely asked for a manager and was told no manager was on duty i asked for the males name that I spoke too and he told me to come in and place my order and hung up . So I Call Back And they unplug the phone how professional is that ? What type of business is being ran at your restaurants ? I really don't appreciate how they treat there customers and I go there daily on top of that last time I went there they shorted me on my change by $2

We went to this IHOP to have dinner on November 9 2018. It wasn't that busy but the 1st thing that we noticed was all of the tables that were full of DIRTY dishes. We decided to stay because I REALLY wanted some of those GREAT IHOP pancakes. After waiting a while someone finally came an asked what we wanted to drink they got that for us and said they would be with us in a bit we said OK. While waiting we noticed that the people before us had also only been served drinks and they had children with them. It was only my husband and I. So we waited and waited and waited this wait took an hour to hour & an half then we finally said that was ENOUGH waiting. I am diabetic so I can only wait so long. While waiting I decided to video all of the dirty tables that had NOT yet been touched. One family came in and they said they couldn't seat them because they had NO available tables for there party because they were DIRTY! When we finally left to go next door to Fazolis the tables were still the same way. NO ONE had even attempted to clean them. We went to Fazolis where we were able to get our table & food in @ 5 minutes. Some of our friends had told us about this IHOP and there BAD experience but we said we will just try it our selfs and see. Well what we found out was that our friends were telling the TRUTH and we should have listened to them. In an hour and half all we got was my husbands pop and my coffee. We tried to be patient as long as we could but we WON"T be coming back to this IHOP EVER again and we will also let our friends know not to waste there time either. We are NOT people that go around complaining this is only the 2nd time I have had to write a letter like this. We would appreciate a return letter stating what your going to do about this. Thank you for your time. Our email address is [protected]@yahoo.com

I visit your restaurant in hamden, CT. We was charge on two different bills gratuity for the same group I an family. When I ask why was we charged twice she simply said cause you all ate together. At different tables. It was not fixed. She said she couldn't fix it. I will never go back to the at restaurant. She was rude. I was so upset my fiance and his mom took over for me. I couldn't stay in there another mins.

A guests vehicle was broken into by an off duty employee who then with an on duty Supervisor- Lisa Wixon contacted another off duty employee in purchasing items stolen from a patron in your restaurant. Video surveillance caught it all.
I was under impression at least one of the employees employment was terminated but now have come to know as fact that none of these employees have been dismissed and have since been welcomed to come back to work and are.
Really?! Does this company not have any policies or guidelines that only allow their employees to be on the property when working and cannot when they are not? If there had been none of this would be going down. All 3 of them should be terminated permantly. Allowing them back only makes the entire franchise seem like all employees are thieves and there's a bigger cover up going on. I'm reporting this incident to the Register Guard so the public knows the IHOP on Gateway in Springfield Oregon is bait restaurant to cover up for a car thieving spree amongst it's employess.

My family and I a party of 9 visited IHOP Sierra Vista Az on Nov 22 the District Manager was there as the waitress told us so they had had to pretend to give good service in fortunately the waitress paid more attention trying to see what was going on than taking our order several items was missed so we had to continuously have to repeat what was ordered then when the food arrived wrong food was given. The family member who didn't eat pork was given pork, my hash browns were missing from my plate, we had to keep trying to fix what was wrong, we could see the waitress getting upset so we decided to just leave. Afterwards all 9 of us came out with bubble guts as if our food was tampered with. Needless to say we will never eat there again.