Intuit
Reviews and Complaints

caller called me wasted time the reception was poor on mobile, she then said couldnt get me on landline, my time is limited i dont have time to wait,

then recalled on landline her voice was faint and told her she needed to call me another time, this is complaint customers dont have time to share their screens she didnt given instructions i could not hear on the phone this is very bad on your behalf

On 09/01/2021 my employee took a payment in the amount of $2032.40 using merchant services account number [protected] that was created that same day AND inadvertently inactivated the same day (according to my employee) creating another merchant account number [protected] under another email and then AGAIN... which is the currently active since that day - [protected] . All with the help of Intuit Support. I don't know what transpired but I was appalled at the fiasco.

The $2032.40 was deducted from the customers bank account and is now being held in the inactive merchant account. My employee on the job was told by Intuit Support that we had to wait 270 days. WHAT? Okay. Well, we waited the 270 days which brought us to 06/08/2021.

On 06/13/2021 we inquired CaseNo [protected], we were told they would escalate to the back end team and we'd hear something in 24-48 hours.

again on 06/17/22 and was given a new CaseNo [protected], same instruction.

Called to check status on 07/12/2022 Was told the case was being escalated and we'd here something in 24-48 hours

On 07/12/2022, we were told we had to prove ownership, going through the process and given a new CaseNo1585029788.

I gathered and provided the information on 07/19/2022 to the resolution center using the portal they provided. And was given a new CaseNo [protected].

Today, 08/02/2022, I called to inquire because I haven't heard anything. I'm still getting the same song and dance, please wait 24-48 hours as we escalate this. It's been escalated - weeks have passed and still no resolution. No emails for more information.

May 5/ 2022 through June 15/ 2022. Six fraudulent ACH payments were sent from my checking account via an Intuit fraud scam. Each of those companies were using a QuickBooks/Intuit accounting software. Total, over $50,000.00. Scammer bought products from six USA companies. Asked them to add exorbitant shipping costs and sent funds from my company account to cover the products and full shipping costs. Those companies fell for it and got their orders ready. Then the scammer canceled the orders and asked each company to refund the shipping costs, sending them an entirely different checking account. I have been working with my bank, a detective, an attorney and I am still out over $50,000.00.

Beware of QuickBooks Payment Scams | KM&M CPAs Mansfield

https://www.bing.com/ck/a?!&&p=757ff9708361020fJmltdHM9MTY1ODc2NDAwNiZpZ3VpZD1mMDViYTljMy03MDBmLTRmNTYtOWNlZS05NGI5OTQwMDBhOTEmaW5zaWQ9NTE3NA&ptn=3&hsh=3&fclid=fd3b542f-0c30-11ed-8bde-52d4e7bcc165&u=a1aHR0cHM6Ly9rbW1jcGFzLmNvbS8yMDIyLzAyL2Jld2FyZS1vZi1xdWlja2Jvb2tzLXBheW1lbnQtc2NhbXMv&ntb=1

Intuit and the bank blame my company, then the bank blames Intuit, then Intuit blames my bank, then it goes round and round with no solution in site.

My IT person was able to take money from my account by using QuickBooks software. Not by getting into my QuickBooks account. All he needed was an account and routing number. He said, be careful who you shar4e that information with.

I answered, "That information is on every check I send out." He replied, "Yes, you are right. It is a scary loophole! very scary!

I reached out to 4 of the USA companies I found by doing a search on the internet that received my funds. All four said they have all of my funds as they felt it was fraud once the refund account from the buyer was different. They told me to send them a statement from Wells Fargo saying the funds came from my account and will go back into my account, so they have proof of the returns in case the FBI, Detective or some other agency reaches out to them.

Wells Fargo refused to assist me in any way with any of this. They said I only had 24 hours to report this. Except they released another ACH payment out of my frozen account for almost $8,000.00 two days after my account was frozen. They have not returned that and denied the claim. My bank of 30 years has appalling service.

Very expensive now to use, they re fees adding up as you file your taxes report. Very annoying I will change supplier next year.

Is the worse program that i have see in all my career. when you sold the program NEVER explain to me that every time that i printed one document i have to pay 49.00 o that account on my 50 taxes that i pay almost $900.00

they told me that i have 50 FILE TAX RETURN. and it is not true... i pay

$49.00 every time that i open any file. lying thieves.

ALSO, the only person that speck English are the SALES department all other

customer services is on corea or china. They do not know anything, they do not have respect with the customers.

Do not buy this program please it is a robbery, this is a blatant robbery.

Doesn't work. Can not login. A waste of my money to but from Amazon. Their refund process does not work either. I wasted more than 6 hours on this today.

I pay for a monthly subscription to quickbooks online, but it does not work. they will not refund my money, and they won't provide the services they claim they provide.

I spent hours rounding up taxes and filing. I was charged on my card for the tax services in step one of three in the finalization and the button didn’t say “pay” but some other less obvious wording. I had a 20% coupon and couldn’t see for the life of me where I was to enter the code. All help online was useless. I called the support line and they said you can submit a refund request with the coupon code and the team would refund the 20% after reviewing. They emailed to say:

“ We are unable to process the refund for TurboTax Online product Case #[protected] because our Satisfaction Guaranteed policy only covers TurboTax CD/Download products. TurboTax Online is designed not to charge the customer until after they choose to file, so it is not covered under the Satisfaction Guarantee.”

This is a lie. They charged me and I have not submitted my forms for filing. They are not filed through TurboTax.

So now support and the online response have both lied about how to get the coupon applied.

I would like 20% refunded off the purchase. In addition they should have made it more obvious a) that the step I was completing would charge my card at that step and not after completing steps 2 and 3, and b) make it more obvious where to input a coupon code in the extremely long tax finalization process. They charged me without it being obvious that I would be charged at that step, nor did I see any place where it said how I could enter the 20% coupon code I was mailed by TurboTax.

ref 554905320492008664747 feb 18 2022

i asked for assistance in tax form as I was unclear if I could claim a spousal credit for my 18 year old, who has no income , and attends highschool, I am separated and the whole support for her. SHe told me I could, but after looking into this further I realize I am not able to do that. Therefor she led me astray and I realize that she has not been informed of tax issues in Canada. Plus the connection to her phone, was really bad I had a hard time understanding this woman, I do not think 62.14 after taxes is worth 5 minutes of wrong info. I therefore would like to have a refund . This is truly disappointing as I have been a customer of Intuit for well over 20 years. and am looking else where next year.

I uploaded an accountant's copy using quickbooks desktop software. I uploaded successfully on January 27, 2022. I had to remove restrictions and cancel that copy. When I tried to send a second and third copy on 2/3/2022 I received notification that it was successfully uploaded but the accountant never received the notification, nor did I. It did not go into spam. The process is working in the software but I cannot receive verification from Quickbooks as to where my accounts copy went. I was on the phone for 2 hours with quickbooks and they refused to check the API server. This is proprietary information and I can't get ANY information from Intuit.

Got an error message when sending payroll. Telling me I need to register. So I hit the register button and then it told me "This is not available as I am already registered"? So I phoned the tech line (which we also pay a subscription for) they had me on the line for 4 hours trying a bunch of different "fixes". They went from interfacing with me to a manual to other support personnel, etc. After attempting several different options, re-boots error code repairs still no fix. Finally the software would not let me in. "I have exceeded the allowable number of unregistered hours"? I wasn't aware while having a subscription you could have unregistered hours or access to the software.
Now I was forwarded to another technician who informed me I need to purchase another subscription if I want to access my data. Or I can have my included upgrade activated but loose what I did not have backed up.
Another subscription? or loose my data? Sounds like built in ransom-ware built right into their software,
I was able to access all my data prior to what the technician had me doing to get the payroll functioning. Now after dealing with the technician I have no access to my data.
Its Criminal and very unethical. Quickbooks / Intuit should take responsibility for their technicians actions and restore my software to it's functioning state.

I purchased Intuit Desktop Pro. It will not install properly and I keep getting an error saying that I need to talk to Customer Service to get an activation code; however, I have been trying for days to get a representative on the phone to no avail. I have used Quickbooks for many years and am now seriously considering other options. If your customer service continues to be this bad, you will begin losing more and more customers.

I have been a QB' customer for 12 + years, and this year decided to move from QB'S desktop to QB's online, be warned you will deal with tech support from another country, they barely speak english, and cannot solve the issue. I spent almost 2 hours with support trying to move from desktop to online QB, biggest waste of time. If there is a better program out there than QB'S use them.

Our company has used intuit online for credit card processing for our services rendered since 2018. We have just discovered that over 50 credit card transactions did not go through nor was credited to our bank account. On the front end of intuit software the transaction appeared to have been successful but the funds never reached the bank or was charged to the customer. This amounts to almost $100, 000 in uncollected charges. The only way we found out about this was by going to merchant services for intuit to see that those cc charges were never made.

Hi,

I previously had Quickbooks Online and I'm trying to access my invoices. I'm unable to view any web pages because I don't have an active service since I cancelled it. The website keeps redirecting me to a card payment page to resubscribe and I cannot go to my billing page even via a direct link to it.

I need to download my invoices for payments to QuickBooks from July, August, September, October, November.

How can I download my invoices when I'm unable to access the page?

I've spend 1 hour talking to 2 online chat agents and 1 agent over the phone, neither of which are able to help send them or access them.

Many Thanks,

Toby

I was fired from my job because I could not get a QB tech to fix all the problems in their program so that I could give the employer a correct report of his finances. At the end, the "idiot" deleted the whole program from the employer's computer, making it impossible to contact him again. You can't just call them. You must be inside the program to contact them via text, chat or receive a phone call. I have been on every version of QB since it came out with 3.0. I know every phase of what it is supposed to do, but the last year and version, nothing worked. Nobody can control an accounting program. There are more than 5, 000 complaints from CPA's and Accountants on their website.
RE: Case #2946318

I have a small business and made the mistake of using quickbooks for my customer to make 2 payments. Quickbooks held my funds for the 2 invoices ($7600). I have sent all the required documents that quickbooks has asked. When i asked about the released of the funds. They really told me they didnt feel comfortable releasing the payment while my customer has already paid and quickbooks is holding the funds. Its truly unethical how they treat a small company. Please be aware to not use their payment system because they can hold your funds for 270 days without giving an explanation. Instead of helping a small business quickbooks intuit takes advantage of their customers.

I have been using Quickbooks for 25 years and then out of nowhere we were locked out from receiving any bank information until we paid for a renewal. After the renewal was paid $158 we were unknowingly transferred to the online system. Now QB is deducting money that has doubled in one year for annual renewals wish they were not given permission to do. I was told if we did not pay our files would be locked. I am reporting this to the Kentucky Attorney General's office.In my opinion this was illegal.

I was billed again automatically for 2020 Pro Series software and set up on deferred billing even though I told Intuit in writing in 2020 I would not be using their tax software in 2020 and to not auto renew my subscription. They ignored this and have been hounding me for over $4000 that they say I owe. I have disputed this and they cut off my access to my prior year Pro Series software that I paid for. Also, they deleted my business profile and log in to my Pro Series and Quickbooks online accountant software. I am not able to access any of my previous tax returns filed, or my client's books in QBO. I called Pro Series customer service and was told I have to speak with finance/collections. Isn't this theft of services? How can they cut me off from products I had already paid for and deny access to my client's files? The QBO is free, and I can't access my client's books to do their tax returns. Not sure what else to do.

04/21/2021

Today, I spent over an hour trying to find out why a third consecutive credit card payment was being withheld. The first representative from the first withheld payment explained to me that the system randomly pulls clients for review and a payment may be withheld until the proper documentation and information was provided. Well, that was a lie. I have three consecutive payments withheld. Not quite random, is it?

This third withheld payment caused distress to my company. I needed this payment for payroll. Now, I can't even get a definitive answer on when this payment will be released even though I provided all the documentation and answered all their questions for verification.

After performing a bit of research and collecting information from several different forums, withholding credit card payments appears to be a common practice by Quickbooks processing. Most only complain about one being withheld. Not three in a row. So, I must be targeted for some reason. Maybe, its the manner I questioned the support personnel when they could not give me a reason for the holds. Especially, when these same clients have been paying for our company services with the same credit cards for quite some time.

Anyway, after ten years of using Intuit products and services, we are transitioning away form all their products and services. Their customer service is nonexistent any more. This decline has occurred over the last couple of years. Their fees are never ending and the costs of their services and products has increased exponentially over the last several years for us.

The final request from the inept customer service folks in the credit card processing division was their demand for the invoice that was sent to this client. Without this invoice, they stated they will not release the funds. Well, the funds are still being held hostage by Quickbooks. Is this a a practice that is ethical or customer centric? I think not. I'm not even sure if it legal.

Regardless, Quickbooks and Intuit will lose this client that was using all their services to make life easier. Now, we'll move on to a company that actually answers their phone and has a genuine interest in keeping my small company going. Especially, in todays' volatile environment where businesses are continually closing during this pandemic.