Intuit
Reviews and Complaints

I've used Turbotax for years, but I am tired of being lied to. They falsely advertise and claim, "you can go back to where you left off" when you re-open the program. That is a load of crap. The program always takes you back to the starting page. Back when the program was on 3 1/2 inch disk, it would take back to the very spot you stopped, but it has not had the ability to do that in at least 8 to 10 years, but they advertise it will take you back.

What really burns me up is that they won't even give you a straight answer as to how you are supposed to get back to where you left off. If you ask that question from their Q&A help files, two things will happen. You either get a red banner that reads, this question has been deleted, or archived, or you get some BS answer that has nothing to do with your question.

The company doesn't even provide real customer service help. If you try to log onto their help page, they ask you to seek help from the on-line community. Hell, I didn't buy the program from the community, I bought it from Intuit. Therefore, Intuit's computer techs, if they have any, should be answering the questions, not some community of users. I have no problem with seeking help from other people or sources, but I should be able to get a straight answer from a company who sold me a product.

I waste a lot of time trying to get back to the place I let off. Sure, I can go to the tab where I left off, but I will still have to start at the beginning of some section I have already finished. That's not taking be back to where I left off, that's me stubbling through the program until I luck up on the place I stopped.

Ok... On the site it says I can use at atm... So far tried at 3 locations said card was not valid and could not be used, checked balance online etc checked pin etc, activation has been set... As I used it to pay a 23 dollar bill I owed leaving 469.00 on card. However... No bank will transefer the funds into my personal account... I tried to have taxes go directly to my account but your free tax filing will only let you get it on stupid perepaid card, I need access to the money... Not a card... Trying to pay a person for a vehicle and he has no way of accepting this card, I will never again use your services after this you are falsifying info and its wrong... I'm disgusted

Just tried to finish my "free" taxes with TT (as I have adobe the past several years). Got all the way to the end and it tries to charge me $40. When calling CS they send me questions to see if I qualify for free edition. Of course it says I do not. Funny your main website says I do. This is classic bait and switch. There is nothing in my return that would disqualify me for free addition. I am seeing you seem to do this quite often

I tried to put through a payroll today (Feb. 11) and my QB required me to download updates. As I have my system to "automatic update" and this happens regularly, I thought nothing of it. Well that we 45 minutes ago and my system is still not working, despite 30+ minutes on the phone with Intuit's technical support. Joseph told me that the problem happens in an error in Internet Explorer which is the browser they use to transmit data between my system and Intuit's. I have not used Internet Explorer in probably 4 years because it is so buggy — no one I know uses Internet Explorer. I have now lost a big chunk of my available time for today and still cannot put through the payroll. I can't believe that Intuit puts my information and my time at risk with such an inadequate transmission system. There is nothing I did to disturb how my systems work. But because Intuit does not value my time and the well being of my staff enough to create a system that avoids industry-known quagmires, i.e. anything related to Internet Explorer, my operations have now been jeopardized and my employee is at risk to have their medical plan for their family interrupted, not to mention delayed wages. I have never been so angry at a company that I pay $99/month just to make it so that I can process my payroll. This is inexcusable business risk and customer abuse.

I purchased from the website www.QuickbooksOnline.us. I ordered software, and my card was charged within several minutes after I placed the order. I waited for the confirmation info and some info about the delivery, but these scammers haven’t sent it. I waited 2 weeks, but I still haven’t received my order. No idea what to do now. Maybe someone has any ideas how to return money back, please contact me then or leave a comment. Thanks.

Intuit Payment Network rips off small business. We received an phone order and processed the charge though them for just under 10, 000.00. The next day we found out that the order was fraudulent. We attempted to contacted Intuit and after being put on hold just credited back the bad charge.

We then found they charged us the merchant fees for both the charge and the credit - over $625.00! We contacted them and they refuse to even discuss the fees. Every time you call their customer service it takes over a half hour to get through, that is if their system doesn't cut you off first. Then when you ask to escalate the request they hang up on you.

They refuse to talk to you to discuss any type of refund.

They take money from your account, but will not give you any service or refund improper charges.

They are the most expensive rip off processor out there!

Went to process W-2 forms on Quick Books Pro after updating for 2013 and the program does not work. Suggest that I wait until January 25th. I purchased this program to do payroll and payroll forms and have purchased the 2013 update and it doesn't work.
No help from Quick Books phone line. Payroll Department is Closed. Need to be able to use what I have purchased. This is complete fraud!

Quickbooks subscription is a total scam - they limit you to 5 users (Quickbooks Premier Pro w/payroll) and then charge about $ 200/month forever. They don't bother telling you that all you're paying for is updated payroll tables every six months - what a ripoff! - Tables are available free from Govt of Canada but to integrate them into your software you have to PAY, PAY, PAY. They'll tell you that $ 2400/year also includes the new updated version every year with a few new tweaks, but what they DON'T tell you is that you can keep use your existing software forever with NO monthly fee. Better off to use a third party payroll service for a fraction of the price and kiss their monthly payments goodbye

I continue to be billed for $4.99 every month since 2006 (over 6yrs.) for a purchase I made over 6yrs. ago. I ordered Quicken, a financial software over 6yrs. ago, I paid an additional $4.99 at the time to have a year of download service of the Quicken Software in case I needed to download the software again within a year. I kept seeing the $4.99 on my bank statement, but had no clue what it was, I just kept putting it off since I knew it would take some investigating to track down the root of the charge and I also rarely check my bank statements so I would forget for a year or so. Anyway, today I took the time to track it down and discovered I have paid over $400 for the right to download a software with a retail value of appx. $69 that is not even compatible with Windows 7 or Windows 8, I did continue to use the software up until just over a year ago when Quicken told me it could not longer be used on my computer unless I paid another $69 for the updated version, which was also not 100% compatible.

In March of 2011 and March of 2012 Intuit charged my credit card for $265.81 for "Payroll" services. I have never signed up for or used their Payroll services. I started calling in March 2012 and am still talking with them in July, 2012. They have never actually disputed my argument but they continue to "process" pr "escalate" this complaint without ever reaching a conclusion. And I am still out $531.62. I have been told that I am now in communication with their Presdient's office but I am still waiting.

First off, if you can't understand English from a Hindi accent, don't bother to call:.

I called their Customer Service line to clear up what I thought was a bug in their software/. I have a payee that bills in 5 consecutive months on a 6 month policy;. This means there will be one month without a payment'. I can go to the month I want to skip the payment, click on the day the payee is listed and a dialog box pops up with the option to "Skip" that payment;. When I click on the "Skip" button another dialog box pops up and asks me if I want to skip the following month|. I don't want to skip the following month!. I want to skip the month I have shown in front of me.

After providing a screen shot and going over and over what I wanted, the representative told me I couldn't do it. All along, a woman was yelling in the background in Hindi at the poor guy. I got no-where over the phone.

I mailed a letter to their headquarters explain my problem and the service I was provided. Needless to say, I never got a response. This was two months ago.

If you need customer service use their on-line forum. It's your only hope.

I have used quickbooks pro since 1996. As the years go by I get angrier and angrier at their practices. They force me to buy their so called annual payroll updates, the last one was $332! Then they forced me to upgrade the program every 3 years! Now they are saying the $332 payroll update is "standard" and I need an upgrade that will go with the qb 2011! As near as I can tell qb 2011 is identical to qb 2008! Their phone staff all have heavy accents which works in intuit's favor because you cannot understand their justifications and you finally just give up and hang up in frustration. Companies like intuit are what is wrong with america today, we are getting nickel and dimed to death. Someone please write a competitive program please. Class action suit, I am so in!

Quickbooks are so un-ethical in what they do. They stop services within versions to force you to upgrade, which can cost thousands. They cannot add users on to versions as they will do everything they can to make you upgrade. Stay 100 yards away from this American company. I know they are big and growing but I have talked to a few other people that are in the same boat as us. They say for example that they cannt add any licences but are very happy to offer you the newer version with 20% discount, which can turn to 30% etc. Its a gimmick and highly bad business practise.

Intuit offered me a 30 day trial period for their product. However, they weren't sure which product would work for my company & signed me up for several website versions of quickbooks as well as desktop. Needless, to say, after being transferred to India, Pakistan & the Philipenes I learned my file was too large for them to host on line & their service was not going to meet my needs. I was charged in January for a service I had canceled. After calling them, they realized their mistake & reversed the charges. I was then charged 2 weeks later for yet another amount and this time when I called I was told I had to log in online using a password to cancel with them which I don't know because I never set up an account with them. When I asked to speak with a supervisor I was told no one was available.

Intuit small business Web sites is the worst company ever there support techs are total ###s know nothing about websites. I wonder where they get there help from. Not to mention very rude they have a major glitch in there system I discovered they try to say the mistake was from my end and treated me like I was stupid Joe consumer.Little to there surprise I'm a web designer myself trying to help a friend out with a quick project. Also they charged for the free trial and kept taking money out after we had canceled. Sad part about it was that the person they were stealing from was disabled. So boycott this piece of trash company.

Intuit.com will not let me transfer my domain name without paying for it! They were so nice in the beginning. It turns out they want more money and they are not any different than many of the other web host sites. Intuit.com starts off with their deceivingly friendly customer service to lure you in when you call and have questions about starting an account. Their site assures you of its ease of use. Then when you close the account, the great customer service is also closed. I need an authorization number to transfer my account, which they had access to and were all too happy to give to me, until they saw that I had closed the account. Once they saw the account was closed, they would not give me any information. They said they were unauthorized to give that particular information on a closed account and that I would have to contact the hostmaster via email (EVEN THOUGH THEY HAD THE AUTHORIZATION NUMBER RIGHT IN FRONT OF THEM!) The hostmaster would respond in 24-48 hours they assured me. HA! What a laugh! It has been over a week and I have sent 3 emails to the hostmaster and have heard nothing. I called customer service again...still wouldn't help, but said they would contact the hostmaster for me or I could PAY $25.95 to reopen the account and then they could give me the authorization number that I need right then and there. I couldn't believe it. It IS all about the money with Intuit. There customer service is a put on. So here is what I learned...transfer your domain before you close your account. In my case, I had to close it. There templates were not near as easy to alter like they said and I didn't have the time to figure it out at the time and I didn't want to be charged monthly for something that I was not using. I decided to do more research before going to another site, which is why I was unable to transfer it before closing the account. It is ridiculous that we pay for a domain yearly and we have no access to it except through a web host site that can control what we can do with it. For those of you who read this: Take heed and BEWARE of getting STUCK with a crappy site. Make sure you have done your homework before signing on with anyone. Google reviews and complaints about the site first. You'll be happier in the end if you know what your up against. As for me, I guess I am going to have to find another domain name to use. It's not that I can't pay $25.95, but I shouldn't have to. I also don't want to give any money to Intuit.com because that is the whole reason they are now giving me the run around so that it is easier to pay and get what I need and in the end, the get more money.

After using Quickbooks for 2 years, we received notice that they no longer support sending reports and bills via email! What a rip-off. They say they have dropped this service so that they can provide better service (makes sense?) It only makes sense to them because they us to upgrade only to make more money!

Bought Quickbooks 2009 for mac... had an issue with printing checks. Called and was told they could not help me unless I had the support package, this is two days after I purchased the product. Today two months later I go through my statements and find two support subscription charges from intuit.

Call the and they immediately say sorry and tell me they will refund the charges... it will however, take 6-8 days for me to see the credit.