iYogi
Reviews and Complaints

Shortly after installing CA internet security, my computer was showing signs of performance issues so based on the high regard the Geek Squad had for CA due to their free tech support I called CA. They took remote session for about 1hr and said they were changing up some settings to improve speed and compatiblity. The next day I come to my computer to find it's been really jacked, operating system wasn't working normal, it had a Trojan virus! They left my computer open to be hacked somehow so I called back only to be told they could not provide further assstance that I must spend $160 for 1 yrs to iyogi. I couldn't even comprehend what I was hearing at the time. Then they tried selling 3yr package, I resisted, finally 1 yr. for $139. Does this sound familiar? According to many other posts I see it is very common. I didn't feel I had a choice but now look back will know better for next time my int security renews it won't be with company that outsources to iyogi. Anyway, after loosing my computer and my life for 2 full days, they got it operational. I did try then to cancel, they would not allow so I proceeded with a charge back dispute from my cc Bank of America who in the end would not allow saying I DID receive services! Yeah, they killed my computer then revived it but is that just? When CA shouldn't have hassled me into buying anyway which then I found out it was iyogi all along disguised behind the company name CA trying to get more than the $80 I just paid for the program and another $35 for pc tuneup (another waste). I have always received kind personnel but am still trying to get partial refund for $80 that 4 times now they say and have emailed was processed over a month ago but haven't seen a penny. They keep lying everytime I call and getting my address each time when of course they had it all along but keep playing this sick game. I found Support trix and they are the official tech support now for me and aren't crooked! iyogi in India can go t H$&L! Can you tell how displeased and upset they got me? The companies that are using them are surely hurting theirselves as well (DAaaaa!) I won't use them again either! Danger! Beware of your supposed virus protection tech support-

I don't know wtf iyogi did, but now all of the sudden eerything on my explorer just suddenly shrunk to pin size so I can't even read anything. i'm using a magnifier program I came accross before and even it is real dotty. I can't read #. heaven knows what else may be wrong. but do you think it's a coincidence that iyogi got in my computer less than a week ago? i'm running a full scan right now. I just hope that microsoft security essentials can fix whatever is wrong. I can see my large pint better, but I can't really proof read the small text. i'm pretty blind here. thank goodness mozilla firefox is still normal size. I just got it up. lucky I had at least one other browser. I hope I can get exploer back though and nothing else goes wrong. see ya on mozilla since thats the only place I see now.

I’ve recently signed up, and then canceled a one year agreement with iYogi. The whole process was somewhat of a nightmare and I’d only wished I done my research before signing on with them for the year. In the end, I did get a refund, but what it took to get there is amazing and unforgivable.

Last week, I received a virus in the middle of writing a final term paper. Earlier in the day I had let a friend of mine use the machine to watch the awards on tv. He was unable to find a good site to watch it on, but he did find a site that filled my computer with loads of crap. The resulting viruses and ‘malware’ as it was explained, was the reason why I lost my paper that evening.

iYogi showed up in some search results, and eager to get something done, I contacted them on the website to process payment and get my paper back and computer cleaned. After 3 failed attempts to run my card, they finally got it to work on a friends visa. The guy connects to the machine, for 2 hours (mind you, this is at 12am.) After 2 hours of troubleshooting and trying to remove the virus, I say goodnight to Muhammad and go in search of another service.

I ran some google searches and found secureremotesupport.com. They had a nifty box that I could talk to the technician through right on their website. The representative was able to give me an exact figure of what is was to cost to clean and optimize my computer and said he could do it from their office and I wouldnt need to take it anywhere. I was able to pay with my credit card on their site (which iYogi couldn’t do!) which made it easy for me. The technician then started his process and in less than an hour I was surprised at how fast and clean my computer was again. It was like it was new all over again. I had forgot how fast it was. The technician, then recovered my word document and was able to get all of it except that last page that I had written. The technician thanked me for my business upon completion. This was all at 2am! He sold me the service for about $105 bucks, and an external hard drive (extra$) which arrived last week (to back up all my school work.)

The end result, was me filing a BBB complaint against iYogi, finally getting my money back, and giving my business to a company like secure remote support. They actually earn it, and do a good job. Do your research before you buy. No one wants to get stuck in my situation, not fun.

Iyogi, the Indian based, "computer support" service is a scandalous outfit. I do have to give them credit for their salesmanship and superb skill at telling lies in the most convincing manner. When the service was sold to me for $169 for a year I was promised that my computer problems would now all be taken care of for this low price. I bought into it after having spent night after night trying to solve various problems on my laptop that I use for work. I enjoy troubleshooting computer software but it has been too time consuming and thought of having "expxerts" do all the dirty work for me sounded like a dream come true. The sales job was exquisitely orchestrated and the technician who sold it to me sounded like he knew all kinds of things that I was unaware of, e.g. I should not have had more than one backup program on my computer and that duplicate programs for backup by 3rd parties will cause corruption. The message was also that the kind of problems I was having, windows backup not working, were too complicated for me to be working on and that I should be turning this over to their professionals who would take care of everything for me. I should call if I wanted to install a new program or if I wanted to correctly uninstall a program. I should not use any 3rd party software. I did notice that he avoided giving me specific answers to most of my questions, e.g. how large an external drive I should have for backups. He had his agenda to sell me on how foolishly I had set up my computer and that I should give up doing any of this for myself. I made it very, very clear that I was calling to get help with a backup up problem with the Volume Shadow Copy service and he assured me they would take care of that, "not to worry" and he even wished me good Karma at the end of the call. He and other technicians use a technique of sounding very caring, reassuring, kind, and infinitely patient. He first tried to sell me 2 years of service at a better yearly rate that the one year cost, which he initially did not even mention as a possibility. It all sounded so good. He also told me there was no way that Caper 6.0, one of my backup programs, could copy my hard disc to an external hard discand then tranfser a working operating system back to my internal hard drive. I felt I a fool for believing Casper's claims in PC World and started to think I was being misled by that magazine and stupid to spend money on backups besides the Windows Backup that came with Windows. He asked me how much I paid for each 3rd party software and left me feeling I had wasted a lot of money for programs he said should be all uninstalled because they were just creating problems with my registry. He went through my registry with me and pointed out programs that I did not know were there and that his technicians would "clean up". Despite having a fair amount of computer knowledge he left me feeling like I knew nothing and that everything I had been doing just messed up my computer.

As it turned out when I called for technical service to my computer for my backup problems the next technician gave totally different advice and was going to get my 3rd party backup to work. He took control of my computer and started to do many of the same things I had already tried. There actually was another technician I talked to before him who told me it was impossible to have Microsoft Windows Backup work if any other backups were installed. The current technician said I could get off the phone while he further researched the problem. He was going to call me back when he needed my input. There was no call back and when I checked my computer I was still getting the same error message about VSS not working when I attempted a backup. So

So I called and talked to a 4th technician about the fact that my backup problem had not been fixed by the 3rd technician. This 4th technician's response startled me. "We don't do any troubleshooting on backups".
I couldn't believe that I was getting a totally different answer negating what they had originally promised to do for me. I asked to speak to a supervisor, who like all the others with the company was polite, reassuring and it was extremely hard to nail him down to why I had asked to talk to him. These people are very sociopathic and very bright. He confirmed what his underling had said, "We don't work with backups", but we "have unlimited support" in all other areas... I demanded a refund. He transferred me to Customer Service, once again a very polite Indian woman who cleverly tried to divert me when I told her I had been lied to and started to point out how great a deal I had bought and that they would set up Carbonite for me, completely avoiding my complaint. Eventually she surprisingly said she was putting in a refund for me which I should receive in 2-3 business days. It will shock me if I get the refund. She gave me a confirmation number for the refund which I expect will be bogus.

Another aspect of this is that PC World endorses this service. Their only "Con" in their evaluation was that you need to know enough to be specific in asking for what you want them to do. There was also an article in PC World that was quite positive about them.

Let the buyer beware. My main point is they blatantly lied about what service they would provide and their technicians gave me completely inconsistent information.

Elliott Friedeman

To whom it may concern,

I am writing this for several reasons. First and foremost because I am disappointed. Disappointed because my computer was never up and running as promised. Disappointed because The "promised phone call" for an expert was recieved, not once, not twice, but three times!. Disappointed because I feel like I was ripped off 60 bucks. I will never recommend your company to anyone. I went 5 days without internet access when I was convinced to buy your stupid service and yet was not delivered a promise in getting my computer up and running in one day. I finally took my computer to a "joe shmoe" and he had it back to me up running within 4 hours. You were a complete waste of my time, my wife's time, and I will personally destroy your reputation, and the reputation of Shield Deluxe that recommended you. I am not looking for my money back as that will be a long a shot. I will do much more than that and make it a personal quest to ensure that nobody else wastes their time or effort on either of these companies.

I've recently signed up, and then canceled a one year agreement with iYogi. The whole process was somewhat of a nightmare and I'd only wished I done my research before signing on with them for the year. In the end, I did get a refund, but what it took to get there is amazing and unforgivable.

Last week, I received a virus in the middle of writing a final term paper. Earlier in the day I had let a friend of mine use the machine to watch the awards on tv. He was unable to find a good site to watch it on, but he did find a site that filled my computer with loads of crap. The resulting viruses and 'malware' as it was explained, was the reason why I lost my paper that evening.

I iYogi showed up in some search results, and eager to get something done, I contacted them on the website to process payment and get my paper back and computer cleaned. After 3 failed attempts to run my card, they finally got it to work on a friends visa. The guy connects to the machine, for 2 hours (mind you, this is at 12am.) After 2 hours of troubleshooting and trying to remove the virus, I say goodnight to Muhammad and go in search of another service.

I ran some google searches and found secure remote support. They had a nifty lil box that I could talk to the technician through right on their website. The representative was able to give me an exact figure of what is was to cast to optimize my computer and said he could do it from their office and I wouldn't need to take it anywhere. I was able to pay with my credit card on their site (which iYogi couldn't do!) which made it easy for me. The technician then started his process and in less than an hour I was surprised at how fast and clean my computer was again. It was like it was new all over again. I had forgot how fast it was. The technician, then recovered my word document and was able to get all of it except that last page that I had written. The technician thanked me for my business upon completion. This was all at 2am! He sold me the service for about 80 bucks, and an external hard drive which arrived last week (to back up all my school work.)

The end result, was me filing a BBB complaint against iYogi, finally getting my money back, and giving my business to a company like secure remote support. They actually earn it, and do a good job. Do your research before you buy. No one wants to get stuck in my situation, not fun.

I was having trouble with my Windows not finding my anti-virus software on my computer, so I called Microsoft to get help in troubleshooting my problem. They transfered me to what they called their tech support and I then found out it was something called Iyogi.

They told me that they couldn't help me unless I bnought this program and used their tech support I told them that I didn't have the amount of money that they required for their assiatance. They first told me that it would be bewteen $100.00 and $200.00 dollars for them to help me. I was ouraged, then they told me about their touble shooting program and it was only $139.99 for a year of unlimited tech support, I told them I don't have that kind of money, I live on Disability, then they told me about a plan for two years unlimited that was just $249.99. I said, "You're kidding right, I just said that I couldn't afford $139.99, now you're trying to force me to buy something even more expensive?" Also they screwed around, kept putting me on hold and cutting off my connection, using up over 120 of my valuable cell minutes.

That took place on April 5th, 2010 and today one week later, they took $139.99 out of my checking account. I was "hot", I called them and told them I wanted my money back, the guy that I talked to ask me what was the problem why did I want my money back, so of course I had to go through the whole story again, about them forcing me to buy something I didn't want. I told him flat out that they are crooks and I want my money refunded. He told he'd do it. but I can only get $80.00, not the total $139.99 that was taken from me. I ask him why I can't get the whole amount back and he told me that the remainder was a service fee. I asked him why, because you didn't give me any service I figured out the problem by myself.

Well, of course he just said that he couldn't do anything about it. I just couldn't get it back.

I'm just letting you all know that Iyogi are crooks and you'd be better off to ask a friend to help you with your trouble shooting or to figure it out yourself, unless, of course you havemoney that you don't mind throwing away.

Daily(often multiple) telemarketing calls soliciting renewal (4 months to go still) of software support agreement after being told multiple times and e-mailing the India location that iYogi support package would not be renewed.