Menu
For Business Write a review File a complaint
Jagex Customer Service Phone, Email, Contacts

Jagex
Reviews and Complaints

www.jagex.com

Learn how the rating is calculated

1.7 1 Review 175 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Jagex Complaints 175

ComplaintsBoard
K
11:59 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Jagex Runescape

My complaint is mostly because there seems to be no way to contact customer support if you have an issue with your Runescape account. After my account was compromised, I changed my password and reinstalled the authenticator, but I wanted to talk to them directly and was refused access. The only way I was even able to talk to them at all was through twitter and I got no answers there either. I have been a member for over eight years at $9.00 a month I have given them enough money that I expect a customer support contact button.

Read full review of Jagex and 2 comments
Hide full review
2 comments
Add a comment
A
A
Arlo Bandersnatch
US
Jan 07, 2017 5:30 pm EST

Yes. Jagex seems to be run by a bunch of craven little s###s (though no one really expects bravery from brits, this is ridiculous) who have no sense of integrity or accountability whatsoever. They are guilty of wire fraud - and most likely, many times over. But since it can all be broken down into increments of anywhere from $10 to $25, no one's ever going to prosecute them. I'm personally done with these buttheads. I would recommend against playing any of their games. It's no wonder the RS player numbers have dropped off so precipitously in recent years.

J
J
Jefferson Heffe Fitzhugh
US
Nov 01, 2016 6:08 am EDT

the only way to actually contact them is on twitter which is basically useless, i spent all night trying to appeal my account to reset my email giving 10 years worth of passwords and other information needed and they keep telling me none of it is linked too my account which is a load of bs, they have the worst support team available and even on there twitter you can see all they do is give you obvious answers that you already know.

ComplaintsBoard
A
3:54 am EDT

Jagex Runescape

My username in the game was Tigger 1150. A little while ago, I was banned from Runescape and given no real reason or evidence for having done anything wrong. Literally all I ever did in that game was cook. It was something I just enjoyed.
This upset me quite a lot and even more once I read info on the website and found that I couldn't argue at all or protest my ban. This is extremely unfair and I wish for the proper explanation I was never afforded.

Read full review of Jagex
Hide full review
ComplaintsBoard
R
8:29 am EDT

Jagex Payment issues

I've paid £20 for the purchase of bonds over sms, theyve taken half of my payment. not providing appropriate ways of re-payment. i don't want a refund i want my bonds i paid for. my computer isnt compatible with there solution through email. all i want is the 5 bonds in which ive paid for. im very angry with boku there unless and so unhelpful.. the date was 09/10/2015 time: 1:10pm all im asking for is the bonds in which i paid for. and would like full support from jagex so resolve this issue as fast as possible! my email:[protected]@outlook.com

Read full review of Jagex
Hide full review
ComplaintsBoard
R
7:47 pm EDT

Jagex Runescape - ripoff

29.09.2015

it was known that starlight ore are back for a limited time.However, after I bought 20k of them that were still in g.e. with 3m I came back from work and pressed on the said amount of starlight ore and HERE IS the important part I looked in my bag and found no starlight ore and not even my money just gone

Read full review of Jagex and 2 comments
Hide full review
2 comments
Add a comment
V
V
Visam A Katesh
US
Sep 28, 2015 7:58 pm EDT

Clear math

in the above photo says 40k thats how much i bought and lost
I bought as mentioned above 300ea which goes for 12m. earlier I was doing wrong math because I was stunned from losing that amount
for further information on the subject please contact me

wisamftw@walla.co.il

View 0 more photos
V
V
Visam A Katesh
US
Sep 28, 2015 7:51 pm EDT

Kndeey123 that log in account
Hegemony123 in game name

I hope you could take my complaint under consideration and refund me.

thank you

View 0 more photos
ComplaintsBoard
R
3:37 am EDT

Jagex Runescape accounts

This is some ridiculous nonsense I am getting involved in with runescape. I am still awaiting to hear from them so I will see how they respond to my complaints, but what I believe is pathetic is the lack of a contacts email address on their site for users without a runescape account. I received 2 emails stating that I have been found guilty of selling things on ebay or something about the game. I dont even play this friggin game. I may have registered myself ages ago out of curiosity and then just never logged in again. When I tried logging in the first time, I got an error about not having the right credentials or password. I can understand there are technical difficulties with servers. But there is absolutely no way of contacting these people without creating an account, I dont want an account, I play lots of games, every game has a proper support page, these guys just insulted me and threatened me with charges without giving me a chance to speak back to them. What a horrible thing to do

Read full review of Jagex and 2 comments
Hide full review
2 comments
Add a comment
B
B
bobekukek
ID
Mar 18, 2016 7:52 am EDT

my akun hack

L
L
Le Turd
US
Dec 09, 2015 3:03 am EST

They are nothing more than filthy scammers. You'd think a team of people could make more out of a game over a period of 15 or so years than what it currently is. After a while, to join with others, they added purchasable in-game items. It's truly pathetic and disgraceful.

ComplaintsBoard
D
11:47 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Jagex Allowed criminal activity on account

Company allowed for an Ip address from another country to access my account. This person doing so Committed Criminal actions to me and the company. He went onto committing more Criminal actions Thief, Identity thief. I made a Complaint to the company however they made no attempt to Return anything stolen from me, Compensate me, or apologies for there services being compromised and giving access to my personal belongings, and property.

Read full review of Jagex
Hide full review
ComplaintsBoard
K
11:16 am EDT

Jagex Servers

every single time I get onto the game oldschool runescape I cant play continually for over 20 minutes because the lagging is so bad I cant do hardly anything I have given lots of money to this company through memberships you think they could make the game more enjoyable for me it aggregates me and the botters are absolutely ridiculous.

Read full review of Jagex and 8 comments
Hide full review
8 comments
Add a comment
A
A
123456123456123456
central, US
May 09, 2010 6:54 am EDT

i have been playing runescape forever and then when i moved i didn't have time to play and about three months later when i got moved in i tried to play but the game said that the account did not exist and i was paying 5 dollars a month to be a member and i spent 50 dollars and lost my account. that is messed up.

J
J
jamie williams
cardiff, GB
May 19, 2010 2:16 pm EDT

i called the automative phone system twice to get a month subscription on runescape n never recieved the month i payeed for

J
J
jean james
BE
Aug 16, 2013 8:21 am EDT

As have I via mobile, payed the subcription but never got it

D
D
devinb21090
Colorado Springs, US
Mar 28, 2011 9:06 pm EDT

that account took me 4 years to build up and because you wont do anything to get it back i wont be keeping my membership

D
D
devinb21090
Colorado Springs, US
Mar 28, 2011 9:05 pm EDT

very pissed off YOU dont even try to help your dedicated account holders and because of that you are not getting my 6 bucks a month until i get my acct back

D
D
devinb21090
Colorado Springs, US
Mar 28, 2011 9:03 pm EDT

my account was stolen i gave you information that only the account holder would know and because i cant remember my exact start date 4 years ago you denied my appeal wtf i just got membership again 2 days before and if you dont fix this no one is going to put up with this ### and you will lose your business i used to love this game more than youll ever know and theres no way im starting a new account

S
S
sir walter
IS
May 30, 2010 3:39 pm EDT

o and one other theyng it would be really nice if you could lover the prizes and make a better way to make money it takes me 4 hours to make 200k! and i saw a party hat that does not do anything but to look nice on your head and it costs over 400m!
what´s wrong With You Jagex.

S
S
sir walter
IS
May 30, 2010 3:31 pm EDT

ok you know what Rs if you want to make ppl happy you have to listen to them but if you don't you will in the end lose all of them give oss what we want you Comunist Bastart.

ComplaintsBoard
T
8:06 pm EDT

Jagex Stolen character

I have had this account for over 6 to 7 years and now i can no longer get my character back and jagex didn't do nothing to stop theses thief's one thing i promise from now onone that i know or myself included will no longer play runescape for the rest of our lifes. too much time i spent on leveling this guy and someone just comes and steals my character. Tast3F3ar aka tank11990.

Read full review of Jagex
Hide full review
ComplaintsBoard
B
3:13 pm EDT

Jagex Player mod

hi ive recently been (cyber bullied) by one of Jagex Ltd player moderators, he threatened to mute/ ban me for telling him to read the rules. he was group abusing me calling me silly, stupid things. also laughed at my spelling after i said i was dislesic. his name is (Skype) he also muted another guy there (bar00bar00) for lighting a fire in the game, he is abusing his pmod powers and i would appreciate imidiate action within 14day and that you would let me know via email when you have done so. if i do not hear anyhing within 14 days i will seek legal advice on the (cyber bullying) matter. internet bullying is 0 tollerance in my book.
i have submited a report through the runescape game. i would appreciate if looked into the matter, he is your employe and your responsability. I WILL take this matter thurther if i have to.

thanks for reading
bigeasy.

Read full review of Jagex and 1 comment
Hide full review
1 comment
Add a comment
M
M
Mack
US
Sep 19, 2010 11:58 am EDT

MY account keemo905 got banned due to an accusation of "macroing" I have never used a bot, nor will i ever use one. I was at the fishing guild sick at home with all my chats off, i ran to the bank, then got the ban.

ComplaintsBoard
J
8:58 pm EST

Jagex Outright fraud

Jagex recently came out with a game play mode called Ironman on their game Runescape. The idea behind Ironman is that there would be no trading what-so-ever and the player would have to do all of their own work. Again, the very first thing that you see listed on their page about the Ironman mode is a statement that says that there will be no trading. When you purchase the game to play in the Ironman mode and start on your way, you soon discover that they lied to you and you still have to team up with another player and trade items with them to complete two different quests. Those quests are parts of huge story lines that you can not continue in without them and they also grant access to areas and abilities to obtain and use items in the game that you can not do without those quests.

Read full review of Jagex and 10 comments
View 0 more photos
Hide full review
10 comments
Add a comment
B
B
bob
Jul 27, 2008 3:42 pm EDT

the version of runescape where you could just log on, go to the wild, and kill people, was way better.
they made a bunch of strange updates, and they recently upgraded graphics so I can't even play the game anymore

D
D
dirty13579
Anderson, US
May 22, 2010 7:57 pm EDT

My Grandmother used her credit card to buy me membership on my runescape account. It charged to her account but I still don't have membership. Can you please fix this problem Jagex.

E
E
Eric sakula
FR
Jan 21, 2010 7:47 pm EST

buy runescape gold, powerleveling, account, items, equipment, go to usfine.com

D
D
duckzilla11
Geyserville, US
Jul 08, 2009 2:59 am EDT

with my account spelling mistakes will happen sorry it says i don't have something when i'
m looking at the ###ing thing i mean what the ###

H
H
Heather
adams, US
May 16, 2009 1:49 pm EDT

My Complaint is my player lovemegirl67 can't talk

M
M
Mohammad
GB
Mar 20, 2009 3:39 pm EDT

There is a player in runescape that cheated the system by gaining levels. Also, by getting lots of money and I would prefer it if he was to get banned. The player name is zezima.

R
R
Ross
Aug 13, 2008 3:56 pm EDT

i mean u keep your 3 most expenscive items

R
R
Ross
Aug 13, 2008 3:48 pm EDT

Sorry i made some spelling mistakes make the wilderness like bounty hunter except when you die you don't lose any items

R
R
Ross
Aug 13, 2008 3:29 pm EDT

Another complaint is fight in wildy can be like a massive bounty hunter except when u die u keep your 3 most expencive iteams

R
R
Ross
Aug 13, 2008 3:24 pm EDT

I think that Runescape would be alot better if we were allowed to fight eachother in the wilderness if you can because i see ppl complaining that their should be no reverants and fight in the wilderness

ComplaintsBoard
R
9:02 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Been wrongfully banned for well over a year now. Tried emailing them several times but they simply ignore it or just say nothing will ever be done about it. I cant believe they would do this to someone who has been buying membership on several accounts for years now. Login name: Goldking2000 For anyone who would be interested.

Read full review of Jagex and 4 comments
ComplaintsBoard
B
11:14 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Jagex Scammers

was hunting revenants in wildy and this mage keeps on attacking me but a manage to get away, each time i change worlds he keeps finding me, turned out that the guy i was chilling with was working with him to trap me, kill me and take all my dragon armor, i made a report under scamming but that wont replace the full set of dragon armor

Read full review of Jagex and 12 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
12 comments
Add a comment
F
F
Fordkid
Lake Worth, US
Sep 15, 2012 8:01 pm EDT

There are so many people botting on runescape, I know alot of people who have cancelled their accounts because of it and i'm considering it also. Its not fair why should i play legally and level up how the game is suppose to play, but then get killed by a player whos been botting. They do nothing about reports about botting which is like a slap in the face, jagex needs to step it up again there losing customers by the day

W
W
wankers
up ur anal hole, GB
Nov 23, 2010 4:25 pm EST

hi, my account got most of its stats reseted today and i understand why but what i dont understand is how u reset almost all of my stats i only botted two of my stats and u only reset one of the two stats now ill tell u what u fuc'in jakey wankers why dont u get ur facts right before u start making misstakes dicks ?

S
S
Scottyman123
NZ
Jun 27, 2009 10:45 pm EDT

The Is So Gay This Person Called Ryan ###ing Carrol Keeps stealing my account hes takin it like 4 times now and in geting ###in pissed i want him to leave my account alone

and then when i want to recover back it keeps say denied for ### sake jagex get your security sorted out

i have to pay 10 bucks for this ### and its a waste of ###in time

Im purrange1666

A
A
311
ZM
Mar 20, 2011 1:31 pm EDT

I am upset becouse I am trying to play runescape but they will not let me change my email. I got a new email and they will not let me change it. Now, I get no emails. They need to let me change it.

S
S
shane martin
US
Mar 24, 2010 11:53 am EDT

im am stuck in the abitlity course and im am pissed i have been there for 3 days now!my level is too low to get out alive and i dont want to teleport out so i spent my hard earned gp to be trapped in a small area.

N
N
No.Love.4.Me.Please
US
Oct 15, 2009 11:36 pm EDT

My Boyfriend Would Always Choose That SCAM over me and he would spend all his money on that and we grew apart :, [ he told me that i wasnt good enough ! I LOVED HIM! and now its all gone thanks to that brain washing machine!

N
N
noob ownr88
Oct 27, 2008 2:42 pm EDT

I accedently locked my account. i filled out all the bull ### forums and you said it'll be done in 1 hour. ITS BEEN FIVE ###ING DAYS.

O
O
owningu
US
Jan 11, 2011 2:24 am EST

Your only way out is teleport buddy. Unfortunately...

P
P
pobarjenkins
Minneapolis, US
Nov 23, 2010 5:22 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

You broke the rules of the game and you deserve what you get. I hope they delete your account.

M
M
miss_nebraska91
Omaha, US
Oct 15, 2009 11:40 pm EDT

How come he said you weren't good enough? I'm very sorry you went through that. But in the end you know he wasn't worth it and you deserve better.

ComplaintsBoard
I
1:53 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Jagex Runescape

im a f2p player on the game runescape and recent updates have nerfed combat for f2p substantially. F2p players are sick of being forced to buy membership and spins of squeal of fortune and should release some more npcs and more locations for f2p as long as higher weapons and armour.

Read full review of Jagex and 7 comments
Update by imangrymakeachange
Jan 17, 2013 1:57 am EST

give f2p some dragons equipment and more bosses

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
7 comments
Add a comment
T
T
tilea dupre
lakewood, US
Jun 05, 2014 1:28 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

i got a friend on runescape and it took him awhile to recognize the account and now when we try to add each other it says we are unknown players when we were clearly on cause we were on the phone 6 hours helping him set up his account. my user name is tilea dupre and his is kyimerwill.. can u help us with this i just want to help my friend .im a veteren player and can guide him if he needs it. ty

S
S
shasha
Aug 22, 2008 12:08 pm EDT

i like to play runescape but now i can't play it! it is bcoz of jagex upgrading the runescape n my laptop got a problem to load it...
i had tried so many times to re loaded it but it stil can't work. pls, i really want to play runescape so much... help me to fix the problem that i've face... jagex, pls do something to let me play runescape...

G
G
ghoodt1
Charleston, US
Sep 22, 2010 8:07 pm EDT

i was to the wilds and was attacked by a reverant whick i normaly could defeat but my player would not respond i couldnt eat or do anything I died
when i came back mhy player would do n othing but roun aroiund in circles i lost 9 million i want thbis issue fixed and my lost items replaced now

H
H
homeboy55111
Orlando, US
Mar 02, 2009 9:30 am EST

Why the f**k did u take out wildy and put in tht f*****g gay s**t PVP. it is the gayest thing i have ever seen. i have been playing runescape for 2 years and now im probably gonna quit runescape cause of this gay a*s s**t. thank very much f*****s hope u consider puting back wildy

J
J
joe for bluey
GB
Jan 08, 2009 10:07 am EST

Try the tech site, the faq's, the tech help forums, or any hundred of other ways of fixing the problem. Or play it in the low-res mode, its still available.

H
H
heidi
Sep 09, 2008 12:14 pm EDT

I no! its so unfair those b***h's and b*****d's better fix up! im on it and i cant get our of da tutorial!

S
S
Suki Wong
Aug 23, 2008 3:36 am EDT

How come i can not type my own messages on runescape p.s please fix it

ComplaintsBoard
J
12:45 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Jagex Hack

I am appalled at the lack of help given to users when their account has been hacked and all of their earnings on the game are taken away. I have spent many years playing runescape and yesterday I fell victim to a hacker who broke into my account and transferred all of my items to another character, its not like jagex don't keep a log of these doings! I really don't understand when I pay £5 a month they allow this to continue! I wouldn't be so angry if they would provide some kind of compensation, I mean is it that hard to give a user their funds back? its only fake money in a game for crying out loud!

Read full review of Jagex
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
L
10:42 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Jagex Customer support

Okay, so for the past few days I've been trying to recover the first account I ever made back in 2002 or so. His name was Rogan_Spawn. I've had him for years and I've lost or forgotten some of the emails, codes, and dates and stuff like that jagex asks for when recovering an account. I paid for membership though, about year's worth with MY CREDIT CARD. When I quit for a while, I forgot to cancel membership on my account. When I noticed it on my bank statements, I had trouble getting it cancelled because somebody hacked my account. I had to go through my bank (US bank) twice to cancel it from there. Anyway, I've been trying to recover Rogan_Spawn so I can play him again. But even with providing the credit card information used to pay for it's membership, Jagex has not helped me AT ALL. In fact, they straight up told me to go away:

"Having investigated the account, I can confirm that you are not the creator, so I ask that you please stop attempting to recover it. "

This is so ridiculous. I have been playing on Rogan_Spawn for YEARS and I DID create him. He was the first one I ever made. I know it's hard to prove that I did but for christ's sake I'm giving them all I can and they don't even want to try? I am very very disappointed. The automation system they use is TOTALLY flawed. Person to person account recovery and manual account history research is of very low importance to them.

Read full review of Jagex and 1 comment
Hide full review
1 comment
Add a comment
P
P
Pkinkingjr
Lake Oswego, US
Sep 18, 2012 11:17 pm EDT

Rogan Spawn! I am in 100% agreement with you and am prepared to take legal action against Jagex as I do have proof of credit card/debit card used in recovery, I however didn't make it quite as far as you did in the process because of the fact that I can't come up with the e-mail used to create the account, I am well aware that these "policies" that Jagex uses to "protect account's" is frustrating to users which is why I'm on this forum.

Whoever is deciding what course the game should take is caused the problems. As Jagex knows, in an attempt "to do the right thing" They actually did the wrong thing back in 2010 when they started a new style of game play. Many users quit playing because of the trade schemes as well as the GE and the new wild rules, trade cap, and a whole host of other reasons. I was one of those players who quit playing back then. MY assumption is, that in an attempt to make things better as well as bring more revenue and players back, RS decided to bring back the old game play which is I also wanted to get back into the game since I enjoyed the classic style of play.

They took a fun game and ruined it for a-lot of people, I created my account in 2004, I'm quite sure the e-mail I used either no longer exists or if it does I have no memory of what it would be. However the fact that Jagex refuses to work further with people who actually are the true creaters of an account is ###ing insensitive to business as well as to customers. In the real world ie., If you cannot access your bank account because you don't have your account # the banks will further work with you to verify your information and make sure you are the person that is the true owner of the account.

Now runescapes e-mail recovery system may work for a majority of the players that are newer, and who started there accounts with e-mails, but for us who are older players the e-mails used in my own case were from my childhood seeing as how my account is probably about 7 years old now and runescape has been in the back of my mind until recently. SO, Here is all I that I request of you people, that you either come up with some kind of option where users can write a letter of request (this is how banks work, I do work for a bank) /email basically requesting special review of information provided by the requester. Working for a bank I understand also how flawed a computer system can because it deals in absolutes. Just because a computer system tells us that we aren't the true user doesn't mean that. So as the true owner of the account Pkinkingjr, I am prepared to provide old credit card info as to where I billed my memberships when I was a major Runescaper, I am prepared to even give some older passwords as well as IP Address of the logged computer... SO thank you for your time in reading this message, if you have made it to the end. Once again RS I ask that you do this only because I like the classic Rs and it is the most fun game I had played back in middle school. I would like to make my account a member again to finish 99 fishing at fishing guild where-as I left off at either 91 or 92 fishing, I would like to bring my business to Jagex but will play league of legends if I do not get the account back.

- Jared/ Pkinkingjr

ComplaintsBoard
S
1:31 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Jagex Banning of account

I was casually playing runescape, when a person who claimed to be a runescape monitor called "monitor Paul" told me that someone named punisher02 filed a complaint about me "hacking" his account and stealing money and items. Paul questioned me about it and said that he is the JagexBannung technician and that he needed proof that I didn't hack his account.bor else he was going to have to ban me. Even though Paul said that punisher02 evidence looked fake (screenshots) he said that he had to check the "mainframe" to see my past communication with punisher02 (wihich I have never spoken to). Paul said that the "mainframe" was down and that he couldn't check so he had to ban me Immediatly, the only way for me to prove was for me to give Paul my password so he could check my history or what ever. I let Paul access my acount "shadowsart" he said it would only take 1 or 2 minutes . 10 minutes passed, so me and my friend logged onto his account "famagusta07" so we could check if Paul was still on shadowsart (my account) . He said my history was clean, at that point punisher02 messages famagusta07 and said that "it worked I can't believe my fake complaint worked!" and I told paul and he once again asked me to give him famagusta07 password so he could check his history since I had access to it. He said it would take 2 minutes. Again 10imutes later me and my other friend logged onto runescape and say that both shadowsart and famagusta07 were logged on by paul . And now he is askin for our password AGAIN. A third time. I would like to have all three accounts back to normal and has Paul and punisher02 banned from JagexBannung for causing this mess . I got back on and he stole everything and hacked all three accounts . Monitor Paul stole my shadowsart account and famagusta07

Read full review of Jagex
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
D
2:57 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Jagex Unjustified banning of dooodlebrain account

We made an account back in July of 2008 to play online. On September 21, 2011 they banned the account. They stated it was Maroing, using a third party software. I asked for proof and they could not give any. It's a disgrace that they can get away with banning an acount that I worked so hard on for 3.5 years. They need to show any proof if they have, which we know there is none. I'm asking for justice and the clearing of my name. They are very disrespectful people and they need to be monitored for their ethics.
To deliberately ban a free players account for doing absolutely nothing wrong is absurd. Then asking for their so called evidence and they won't even produce it. Companies like them need to answer to their crimes

Read full review of Jagex
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
D
12:17 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Jagex Permanent banned account dooodlebrain

After being a devoted and faithful player on runescape for over three years, they banned my account dooodlebrain for supposedly macroing. They were not able to show proof, because I am innocent! I can guarantee you they have no way of detecting a botting system and I am living proof of that. Because I never used one and they accused me of using one. I have filed an appeal which has been pending now for almost seven months and it's because I was a high level free to play player. I have written to them on several occasions and have gotten no where. They make it very difficult to contact them. After months of frustration and trying to prove my innocence, I am still waiting for them to reinstate my account. They want me to make another one. Why bother, for them to just ban the next one without cause. I worked very hard in building an account and not to mention a friends list. My account was a level 125 with a lot of items and money on it. They took it away for no reason but their own selfishness, due to the fact I refuse to pay to be a member. Companies like them should be banned from online gaming.

Read full review of Jagex
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
D
11:22 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Jagex Unprecedented account banning

After being a devoted and faithful player on runescape for over three years, they banned my account dooodlebrain for supposedly macroing. They were not able to show proof, which I can guarantee you they have no way of detecting a botting system and I am living proof of that. Because I never used one and they accused me of using one. I have filed an appeal which has been pending now for almost seven months and it's because I was a high level free to play player. I have written to them on several occasions and have gotten no where. They make it very difficult to contact them. After months of frustration and trying to prove my innocence, I am still waiting for them to reinstate my account. They want me to make another one. Why bother, for them to just ban the next one without cause. I worked very hard in building an account and not to mention a friends list. My account was a level 125 with a lot of items and money on it. They took it away for no reason but their own selfishness, due to the fact I refuse to play to be a member. Companies like them should be banned from online gaming.

Read full review of Jagex
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
A
7:12 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Jagex Runescape offers underage gambling

This game is now allowing spending real money to buy spins for a chance at winning an in game item on their new Squeal of Fortune. The Jagex staff have stated that this is not gambling because you always win something.

The target audience for this game are teenage boys. Many parents have input their credit card information to maintain continued membership for their child. However, the child can automatically buy up to 200 us dollars worth of spins per day without having to re enter any details.

In my state of North Carolina it is illegal for anyone under the age of 18 to play in any game of chance not related to skill. In many other states online gambling is prohibited period.

So, shouldn't they either remove the Squeal of Fortune or deny access to those living in areas where online gambling is prohibited and to those under the legal gambling age?

It is morally wrong even if it is found to be legally right.

Many may argue that the things you do in the game are morally wrong, but they are not real. The character is not actually, stealing and killing. But, when they added the buyable chances of a carnival type game it is really gambling.

Read full review of Jagex
Update by Angry Loof
Apr 10, 2012 6:30 am EDT

Okay, so underage and the definition of what constitutes as gambling is indeed a very gray area. It is still corrupt to stoop to adding these flashing lights and whistles to entice kids to buy more spins though.

They did however add an additional security measure, where the security pin of your cc has to be entered before you buy more spins, but how many had already spent loads before this was implemented?

I don't care what the legal or internet definition of gambling is, this is just wrong in my eyes period.

Hide full review

Jagex Reviews 0

Looks like Jagex has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent Jagex, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

About Jagex

Screenshot Jagex
Jagex is a UK-based game developer, best known for creating the popular MMORPG, RuneScape. They offer both free-to-play and subscription-based gaming experiences, with a focus on community engagement and continuous content updates. Their services include game development, live operations, and player support.
How to file a complaint about Jagex?

Here is a comprehensive guide on how to file a complaint or review about Jagex on ComplaintsBoard.com:

1. Log in or create an account:
- If you already have a ComplaintsBoard.com account, log in to proceed. If not, create a new account to get started.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Jagex in the 'Complaint Title' section. Be concise yet descriptive.

4. Detailing the experience:
- Provide detailed information about your experience with Jagex. Include key areas such as transactions, nature of the issue, steps taken to resolve it, company's response, personal impact, etc.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data in these documents.

6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses incurred and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it. Ensure all necessary details are included.

8. Submission process:
- Click the 'Submit' button to submit your complaint to ComplaintsBoard.com.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com. Stay informed about any developments regarding your complaint.

Follow these steps carefully to effectively file a complaint or review about Jagex on ComplaintsBoard.com.

Overview of Jagex complaint handling

Jagex reviews first appeared on Complaints Board on Feb 4, 2008. The latest review Disappointing Customer Service and Lack of Support was posted on May 22, 2024. The latest complaint Incorrect permanent ban macro major was resolved on Dec 08, 2022. Jagex has an average consumer rating of 2 stars from 176 reviews. Jagex has resolved 31 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
1.1
189 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Jagex Contacts

  2. Jagex phone numbers
    +44 1223 423400
    +44 1223 423400
    Click up if you have successfully reached Jagex by calling +44 1223 423400 phone number 0 0 users reported that they have successfully reached Jagex by calling +44 1223 423400 phone number Click down if you have unsuccessfully reached Jagex by calling +44 1223 423400 phone number 0 0 users reported that they have UNsuccessfully reached Jagex by calling +44 1223 423400 phone number
  3. Jagex emails
  4. Jagex address
    220 Science Park, Cambridge, CB40WA, United Kingdom
  5. Jagex social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.