JC Penney
Reviews and Complaints

Hello,
I took advantage of your sale on Sunday and ordered blinds. When I processed everything I realized it didn't give me chance to confirm my address. When I processed the order and realized the address was wrong I call immediately.(within the ten minute time frame). When I called customer service and explained they told me they would cancel my order and replace it with the proper address. The next day I get 2 emails stating my orders have shipped to 2 addresses. Really? Why wasn't this order cancelled? And now I am double charged and it is my job to do your employees job because they can't fix it or do there job. So in order to get my money back I have to waste my gas and return stuff to the store to get my money because your employee didn't properly do there job? Why do I have to go the extra mile to not be double charged because an employee didn't cancel an order hen requested in the 10 minute time frame?

I have been a long time customer of JCPenny and have the card through them. Despite paying on time and then paying down to zero every three months, they closed this card without my knowledge. The excuse given was I have outstanding debts on another account which has nothing to do with JCPenny and is not even a credit card. Being a holder of a Capitol One Card and Mastercard I am in shock for being treated so shoddily. The other account is outstanding because I was ill, lost my home and had to move. I called the company and tried to work out a small payment plan and they demanded the entire $900.00 in full which I will never have. So for a company to close a card that is in good standing and lose a perfectly good customer for absolutely no reason is unacceptable. I used this card to keep my credit and scores at a normal rate no matter what is going on. By them closing it abruptly it negatively affects my credit. I have never seen a company do this and will be reporting this everywhere. Thanks for dropping my credit score even lower. By the way, the card was a zero balance because like I said, I use, make a couple payments, then pay it off every third month regularly for 5 years. Shameful treatment of a good customer and I will never shop at JCPenny nor Sephora or any related store again.

I had an appointment, that had even been confirmed the day before, at the Salon in Edinburg, tx. I arrived a little before my scheduled time only to wait 30 minutes for someone to tell me they were going to have to cancel my appointment. It was extreamly diaapointing, rude, embarassing, and most of all, unprofessional. They were also unapologetic and did not seem to care at all that I was upset. Why schedule an appointment if your store will not honor their promise? I called the customer service line and was given a $50 gift card, which at this point does not seem worth the time I wasted going there. The manager was also conveniently not present at the time so I could not speak with anyone regarding the terrible service. Someone could have called me and let me know they were running behind or needed to reschedule. Again, completely unprofessional.

Today, my daughter, son and I went to JCPenny (Santa Ana, CA) looking for a prom dress. We were so excited to find a right dress. So, my daughter went into the Women's dressing room. Soon after she went in, I saw a boy (approx.10 yrs old or older) also walking into the women's dressing room and following a woman. I followed him into the room and I saw him bending down and looking under the door of the stalls. I said to him "That's inappropriate. You shouldn't be in here!" Then a woman came out of another dressing room and said "He is not inside, he's outside." After a small confrontation between two mothers, I went to speak with one of the managers Liliana. Liliana said that the other woman was his mom and said that in her eyes, her child is still a kid. I find this offensive and disturbing because the child was a boy that seemed too old to be a "kid" and he shouldn't be in the women's changing room in the first place. My daughter could have been a victim to him being of a "peeping Tom." I am very disappointed at the level of attention this matter received from your manager. I am seriously contemplating taking my business elsewhere. I appreciate a returned e-mail about this matter and if there will be a future policy. BTW, you have patrons stealing your products inside the dressing room because no one is monitoring them.

I ordered tank tops online on the 22nd. It is now the 3rd. My odrer is still not at the store and no one will help determine where it is. Online says pick up at store which I chose be 4-7 business days. Today is 8/9 business days. I even called the store and contacted them via Twitter. I keep gettimg the same answer. Your order is not at the store.

I was trying on a pair of jeans. The tag for the jeans had been stapled to the back waist but the staple wasn't long enough to get through the jeans and was sticking out on the inside of jeans, so when i was pulling them up i was scratched up the back part of my upper leg. It wasn't a bad scratch just enough to sting and leave a mark. I have worked retail for years and I know that stores have ways for re tagging merchandise that is safe for the customers and the merchandise. the problem i have is when i went to check out I showed the cashier the staple and told her what happened and yes she apologized but was more worried about the getting me out of there than anything she had to call a manager over to do a mark down on an item because it was priced wrong. The manager walked up and did her thing never once looked my way and when I tried to speak to her about the staple but she just turned around and started helping someone else. I was upset to be dismissed. I'm not someone who would cause a scene especially in front of other customers.So I finished my purchases and left, I hope that this kinda thing is a isolated event and I wanted to make it aware that using a stapler isn't a good way to tag merchandise. Thank You Patricia Miller

Hello I have been a customer of Jcpenny all my life. I am shock of what I have to pay to return $52.23 on a $82.29 purchase. When I first requested the return it was for the colour was not true to the ad, when I received the email it would cost me $52.23 to return it I was going to keep it but noticed lose threads which I would consider a defect. I emailed Cora back and I did receive email stating Jcpenny would return for the full amount but, that email has disappeared. Just last month I have spent around $300.00. I live in Canada and with Sears closed planed to buy a lot more. If I am going to have to pay 60% when I return an item. JC Penny is going lose me as a customer
Attached is Photo of item
and all the emails

I chose items on website. The valid coupons I was sent as a platinum card holder were not accepted. my credit card number was requested as if it was a regular credit card, I have a platinum jcpenney card. My Order wouldn't go through so I had to abandon the order.
There are also excessive shipping charges. I used their customer service email, wrote all the above--it said were not accepting emails. This is obviously bad customer service.

I visit the JCPenney store in Florence South Carolina on Saturday April 28th 2017 around 8 p.m. I saw some Nike select men's shoes. There was a sign on it that said buy one get one . so I inquired to a customer service to a cashier by the name of Morgan she interned came back and look at it and she said she didn't know whether it was buy one get one free or buy one get half off so she went back and checked on that, she came back and she told me that it was buy one but she don't see in the computer. It only scan 48.75 . I asked her since its posted buy one get one and they don't understand the details to explain to me. Can JC Penney honor buy one get one she said that they would go ahead and honor the buy one for 48.75 and get the other pair free. I took the two pairs to Morgan at the cash register. Morgan asked another cashier to show her how to put it in the computer, then there was a dispute about I had to pay regular price 65.00 for one and get the second pair for 48.75. I stated that that's not what it said it said 48.75 buy one get one so then shirley came and she said that it's not Morgan department she wouldn't know. Shirley said I have to pay regular price and then you get the other one for half price. Then Macy was call and said the same as Shirley buy one at regular price get the second pair half price. My complaint is that it's posted 48.75 buy one get one.
After traveling about an hour to buy a pair of sneakers from a store I love. I was disappointed total with the customer service I received tonight. So I didn't purchase the shoes.

It took a 3rd manager to assist my mom and I for a transaction dispute claim. The first manager, Kathy, told us that she would have the loss prevention manager review video on our transaction in question and then she would reach out to me the next day. She had my name and number but failed to follow up as promised. I then spoke to a 2nd manager, Andre, made him aware of the issue, and he assured me that he would call me that same day. So then my mom and I went in to the store (day 4 of our complaint) and after speaking with a 3rd manager, Ms. Paulette finally resolved the issue for us.
I would like to commend Ms. Paulette for her professionalism and kind demeanor. She handled the situation perfectly as she listened full heartedly of our situation and apologized on behalf of the other managers. The way she treated us and handled it is how every customer hopes a manager could display and execute. It really upset me that managers say they will follow through and call a customer back but then fail to do that. All we wanted was to hear back from them but my time was wasted by having to return to the store. There are many retail chains and I may never shop here again.

I went to the J C Penny in Meadowwood mall and after 60 years of buying there(Mom bought us clothes from the catalog) I am finished with them. It started the minute I walked in the door. The music overhead was so loud and playing a women so loud I was shocked. They were playing high pitched women and rap and sexual songs I did not go there to hear. I asked the manager why they are playing that stuff when most of the women in the store were my age and he said "We just tune it out." I could not concentrate on what I was there for so ended up buying things I didn't even need just to hurry and get out of there. The aisles in accessories were blocked I couldn't get my little cart through. When I went to pay Teresa in the men's department was incredibly rude to me. I am so done with this store. I can see them going out of business soon.

I had a terrible experience I need to speak with someone about at the JC Penneys Salon in Crossroads Center, St. Cloud, MN. I need an email address to someone who can personally help me. I was at the salon for a cut and color from 1 to 10 p.m. on Friday, April 20th. I left with over processed ruined hair that was too embarrassing to wear in public and there wasn't even time for a cut. There is more. I have time stamped pictures, and much more to tell of this hellish experience. Please contact me at [protected]@gmail.com OR [protected]. This is a very big deal. If you hear my story and the details of what happened to me, you will want to respond quickly.

Hi there
My name is Corinne Drover,
I have an account with Jcpenney and I spend alot of money there. Yesterday I was shopping in ladies dept when I heard a sales lady say "what the hell" I turned around and she was pointing to some tops which someone had taken off hangers and placing on top of rack. I said excuse me and she said who the hell put this here... pointing to the tops. I said not me and she was totally pissed off, grabbing the tops to rearrange. I however felt terrible because it seemed that she was thinking I did it. I was so upset that I went to the cash right away to pay for what I had and to leave the store. This lady was so mad and it made me so uncomfortable. When I went to the cash I did tell the sales/cashier about my experience which she wondered to the other cashier who it was. They then did figure out who it was because I said it was the lady that just left having a chat with the second cashier. I don't know her name but the lady that served me her associate number is C296. I think it is terrible to make a paying customer feel so uncomfortable. I don't know if I will ever go back to that store.

I order a Royal Velvet pinch pleated window treatment online and was too big for my window, took it to JCP in Woodbridge, NJ to return and look for a smaller size. The sales person in window treatment was extremely helpful, help me pick out the correct one. The down side was the store price was different from the online price so she call the floor manager (Christine) to do a price match and she refused. Finally they decide for me to order it online through my phone and do store pick up, I did and waited for about 2 hours still couldn't get it, all I get from store pick sales person is still being process. Eventually I left without the product very upset and unsatisfied with JCP they way they treat customers. (even though everyone can hear it on the intercom that JCP does price match) .
JCP will not be my store ever again...

I booked a 4:30 appointment online for a full foil and cut. Was called 1 hour before the scheduled appointment and notified the stylist (Trish) would not have enough time to do my hair. (Online scheduler blocked 2 hours for this appointment and they close at 7pm.) I offered to come in earlier, they said yes, come in 30 minutes earlier and then called me right back to still cancel and say Trish would not have enough time. This is a complete inconvenience and disappointment considering the JcP website allowed this 4:30-6:30 appointment and then for it to be cancelled an hour before the scheduled time is ridiculous. Had I had more notice, I could've called a different salon to book a same day appointment. I work full time and am unable to come during the week so this has completely ruined the event I have on Friday.

I called the customer service number and this was a huge disappointment as this was my first purchasing an item from there online service. The lady who answered my call was extremely rude and hang up the phone. I called again asked to speak to a supervisor who was just as arrogant to begin with but was kind enough to later on answer my questions. I got the feeling that they either hated their job or maybe I might have distracted them from something important it being a weekend.
So I went to JC Penney store and as usual the staff were kind and pleasant as always. Saul was awesome.

I ordered a new couch on March 9th, 2018. Order number 1666386. I visited the store in Poughkeepsie, NY and ordered the couch. The salesman told me 4 - 6 weeks for delivery. I swiped my debit card, but no money was taken out of my account. A couple of days later, there was still no money taken out of my account, so I called the store and got the salesman that helped me. He said that "in my experience, you should be charged within 48 hours of placing the order."

Another 2 days goes by, and still nothing. I call the JCPenney customer care phone number I was given. They tell me that normally, customers aren't charged for the item until it ships. This upset me because I didn't want to keep holding out money for the couch in my account. A couple of weeks goes by, and I see a hold on my account for the amount of the couch, then a couple days after that, the hold is released, with the money put back in my account. I called customer care again and was told that usually when that happens, the item is ready to ship within a few days. This was the last week of March. The beginning of April comes, still no money taken out and the item had not shipped.

Last week, the week of April 12th, I haven't heard anything regarding the status of my couch, so I call customer care yet again. The representative tells me that my item is on back order. When I asked for how long, he didn't know and gave me the phone number to StyleLine, the manufacturer of the couch. At that time, I asked that the delivery fee be waived. I called StyleLine and they tell me that the couch shipped from their facility about a week before my phone call. When I call Customer Care back to tell them this, a new representative tells me that "just because the system says it's on backorder, doesn't mean it actually is on backorder."

Later on last week, my wife gets a phone call finally informing us of a delivery date, which was this past Monday, the 16th. I was given a window of between 1 - 3pm. The delivery people, XPO Logistics, showed up right at 3pm. The two delivery guys handled the delivery incredibly poorly. Two spots on my brand new couch were sopping wet from the way these guys handled it (It had been raining that day where I live). Furthermore, after they left, I noticed that the stitching on one of the cushions was coming apart already.

I called Customer Care again to complain about the delivery. After the couch showed up, I still hadn't been charged for it. I was told that they would still have the delivery fee waived, and that I would be issued an additional $250 check for my troubles.

Earlier this morning, I saw that still no money was taken out of my account. I spoke to a woman at Customer Care in Columbus, Ohio who told me that she and somebody from Corporate would call me before noon time. About 10 minutes ago, I saw that I was finally charged for the couch, but WITH the delivery fee! After I was specifically told by one of the representatives that it would be waived before they charged me. I am calling JCPenney Customer Care again and demanding a full refund.

JCPenney Furniture is completely incompetent. I will never be ordering any sort of furniture from them, nor will I order anything online from them ever again. Screwing up an order this many times, means that you do not deserve one cent of my money ever again. Anything short of a full refund for the couch I purchased is unacceptable.

Adam A.

I purchased 5 pairs of Arizona jeans size 5 for juniors at JC Penny located at the Mesilla Valley Mall in Las Cruces New Mexico. The zipper on the jeans keeps sliding open constantly all day, while I'm going about my day. This is happening with all 5 pairs of jeans and it is annoying. I have to put a big safety pin to keep the zipper from opening. Is this a common problem with the zippers on these jeans? What can I do about this problem and who do I have to talk t? Thanks

I bought some king size mattresses from J C Penney at Alamo Ranch in San Antonio, Texas. in January and it has been a real nightmare. The complete set was never delivered and to this day I have my account has not been credited. The people who sub contract for them kept delivering incomplete sets, so I could not accept them. I had to take 3 days off because someone had to be there for the delivery. They tried to deliver them on 3 different occasions and all 3 times they brought incomplete sets. I talked to 3 different people from J C Penney and all of them did a screwed up job. They all claimed they were going to fix the problem and all they did was make it bigger. They had to reorder the box springs and now I have been overcharged. It has been about 2 months and J C Penney has yet to credit my account. It's no wonder they are closing so many of their stores. When people can't take care of a simple problem, there has to be a bigger problem. Keep in mind these people are not new, they have been at J C Penney for awhile. It's really hard for me to believe that this is going on, but it is. I have been extremely disappointed in them.

Made an appointment the 3rd of April for the 18th of April. Got a call on the 17th, they said they had to reschedule me and I asked why. The lady said the dr was sick. I asked the earliest I could reschedule for? She said 4th of May. Which 16 more days I have to wait. I asked her if she can guarantee I would not be canceled again. She replied No! Then said can you guarantee me that you would be alive on the 4th of May. I said yes I will be. She laughed and then became very obnoxious. If she were my employee she would be fired. This is at the Lake Havasu office.