JC Penney
Reviews and Complaints

I ordered the Dolante collection bed set on November 28, 2020. I received only the head board to the bed. No side boards or footboard arrived with this order. The problem I'm experiencing is when I call customer service to inquire when or if the rest of the bed will arrive, they look at order number and tell me it has been completed. No one, as of yet, has communicated back with me or helped me locate the rest of my order. I want the bed, however at this point, its probably best to get a refund or pay par shall payment for headboard as I cannot return such a large item due to difficulties in packing and shipping. I really would like some help in this matter and resolve the issue.
Nancy Lucero
Order Number [protected]
[protected]

The employee's name is Nayelli. She was a cashier with a very horrible attitude.

I received a promotion about jc penneys closing and that they were liquidating beauty products. Answered a couple questions (age, sex) and a product was selected for me. I just had to pay shipping of $4.95, which I did (no where in the small print did it say there would be reoccurring charges). Then a few weeks go by... I never received anything in mail... But, I did receive another charge on my card!
I was charged the $4.95 and then charged $90.76. This company is stealing money from people.
Now the fight begins to dispute these charges. Ghrr!

This is a terrible experience and nightmare with JC Penney "in home custom decorating." On February, 2020, we ordered(order #845854) "in home custom decorating" including drapery, hardware-designer metals, bedspreads coverlets and pillow shams, and flat fabric. However, we did not hear from them for a couple months (nobody even contact us to update any information). I called JCP in home custom several times that no one gave us a complete answer. I wait and wait...finally by the end of August, 2020 we received a phone call from in home custom decorating and left a message they were going to give us installation. We are happy we finally make a light of a tunnel. I called them back within second day and no one answer that I left message. More than a week later, I received an email stating they could not reach me as well as bedspreads coverlets and pillow shams to be canceled due to manufacturer no longer work with. Called the custom service immediately. Our purpose wanted to order drapery and bedspreads coverlets together in order to match each other and make the bedroom pretty even they were expensive than other companies. We requested full refund that we cannot accept only drapery that where can I find rest of fabric to match my bedspreads and pillows? They refused to full refund instead of wanting to only install drapery. Customer representative stated even if not install the product, we still had to pay remaining balances. Threatening we signed contract that we have no choice. At beginning, we honestly believed that in home custom decorating would send us a copy of contract by email or home. Requested several times, finally received by 8/28, 2020. Right now, we feel like we are into a trap! But, We are going to fight all necessary consequence and cost.

Your sales would probably skyrocket if you would spend what you have to fix the neverending broken website! Very pissed when I try month after month and can never order anything or if god forbid it works then your out of stock after spending hours just trying to get to said item! Have been a customer for over forty years... Fix the damn site!

Order Date: June 19, 2020
Order Number: [protected]

Part of an order was returned via UPS. The proof of mailing is 1ZY4X0509092011690. I have the UPS receipt and the package was recorded as received by Penney's July 1. I was told the return might take 15 days to credit my account. I waited and no credit was made. I called back on July 20 and was told it can take as much as 21 days to credit my account. It wasn't. I called again July 23rd, I spoke with Julie and was told the refund was processed manually and would post in 48 to 72 hours. That was 9 days ago. It is now July 31 and still no refund. Since the package was received by Penney's on July 1, the return should have posted by now. I called again today and was told that my refund will post in 3 to 5 days from now. I would like the refund for the merchandise they received on July 1st to be posted to my account. Since neither email nor phone calls have resolved this issue despite promises that it would be credited, I am not optimistic.

I've had issues with the manager before
Not until now I decide to speak up
I have had to call out or exchange days that I'm scheduled to work due to my child care provider being closed due to covid

When I do have to call out I text my manager directly because she is the one that does my schedule.
She gets upset/bothered when I do have to call out and acts rudely towards me, examples; she won't speak to me directly she completely ignores me and lets me know that she's bothered by ignoring me to my face. She will not greet good morning when she's upset and it's something she does constantly even when she's having a bad day
I'm here to speak up for myself
I have gone to human resource as well and he spoke to another manager and said they would handle it.

I returned a blouse and boots on my personal visa/ debit card with receipt and all tags boxes etc. This was on March 1 st. No money has been refunded to my acct this is now March 2 nd. When I made the purchase it immediately was taken from my acct. You have the merchandise... and my money. I' ve read jc penny does this to people in their chsrgfv
Deborah Ott
[protected]@outlook.com

Both Audrey and Jeri were incredibly rude separately to my friend and I when checking out. They were angry with my friend for having a return and a gift card. Would not let her use a gift card and get 20% off if she used it. Also, jeri turned to Audrey and complained about gift cards. What the heck? Pay is pay. Not kind, not what you want as your representatives.

Back on 12/20/19 I purchase a men's travel kit with colon samples for a gift at the Sephora counter . I took the package home . My wife look at the item in the bag it was never opened by anyone. she saw the photo on the sleeve said to return it it wasn't what she had in mind. On the next day I returned to the store to return the purchase. The clerk opened the package tells me the coupon is missing, I know nothing about the it I haven't even look at the kit other then the sleeve attach to the kit. She calls supervisor who I might add never talk to me or came to the counter. The clerk was told not refund the $75.77 I paid so I told the clerk its of no use to me if there is no coupon and I don`t want the item Im out $75.77 . By this time I'm angry because number 1 why would I return something on opened, supposedly with out a coupon and request refund. If the refund had been done the purchase would be nell and void so no one could have used the so call coupon of which I never saw nor did I open the kit. I left the kit with the clerk at the Sephora counter. Further more now I get a letter saying I have to pay for a item I do not have nor a so called coupon I don`t have . The item is H19MENS VOC 455/5769/010901 UPC N0.[protected] purchase at store 2826 term.071 Trans :1044 Date. 12/20/19 on JCP Card ending 3381/00. My name is James J Cahalan email address machen.[protected]@outlook.com. phone number is [protected]. Either refund the purchase price or give me the so called coupon, The purchase is at the store fore mention. I will not pay for something I neither want or have. Thank You Mr. JJ Cahalan

Synchronybank/JC Penny Credit Card PO Box 965011 Orlando FL. [protected]

Purchased a black pair of jeans in August 2019 at JC Penney in Clarksburg, WV. They were only purchase to be worn to work which is at a grocery store. Did start wearing them until September as he was off due to a broken leg. About a month after wearing them, the butt of the jean by the seam was ripped very badly. The jeans were not roughly treated. A second pair either purchased in August or at Christmas time, was just taken out of the washer today, February 24 and they're ripped by the right back pocket.

I ordered 3 dresses. A day after the order was placed the price of the dresses was lower with the use of an online coupon. I called customer service to try to get the lower price but was told that because the lower price was due to an online coupon the policy is that they could not adjust the price. It was suggested that I return the order and reorder it. That is not a customer friendly policy and is a complete waste of time. I will return the order but will not reorder it or anything else.

I purchased two pairs of Arizona jeans a few months ago and really loved the way they fit and felt, however one pair has gotten multiple holes in them. I would understand if I was up and about walking or working in them but I am an accountant and sit at a desk all day when I have them on. For the amount the jeans cost I would expect them to last a lot longer!