Jet Airways India
Reviews and Complaints

My Booking reference : BILJAG

My name is Jayshri Parekh. I had a flight tomorrow 12th April 2019 with Jet Airways and it was cancelled at the last minute. I was not given any warning and all I received was a message with no advice as to what to do next or whether I will be accommodated on another flight. I have been trying to contact the Jet Airways contact centre here in the UK but nobody is answering. This is completely irresponsible and now I have to find a last minute flight which is going to cost a lot more.

This is absolutely unprofessional and I am very frustrated with the position you have left me in. I have flown with Jet Airways many times and I am shocked that this is how you treat a customer of so many years.

You cancelled the flight so you need to accommodate me as soon as possible. I need to be in India before 15th April.

Please reply to me ASAP.

My email is j. [protected]@hotmail.co.uk.

Dear Jet Airways
1. My Name is Naveen Ahlawat. I had booked a flight for self, wife and two kids with your Airlines from Dubai to Delhi for 31 March 19 with Booking ID EMT55372780.
2. Sudden cancellation of the flight on the day of flight has led to a total expenditure of Rs 58800 and immense mental trauma for me and my family members because I booked another flight on next day.in addition to that I had to book hotel and pay for the meals for another Rs 5000. 4. You are requested to process the case for refund of additional expenditure amount of Rs 35000 (Additional Rs 300000 for making a fresh ticket booking from Dubai to Delhi and Rs 5000 for hotel booking and meals)
5. Kindly consider my request for refund of additional amount of Rs 35000.
6. I would be happy to provide any further documents and am hopeful that you will extend your gratitude.
Regards
Naveen Ahlawat

Hello Team,

When we booked this, it was a direct flight from Pune to Bangalore, a duration of 1.5 hours. We got an intimation from Jet Airways that our flight has been re-routed via Mumbai - and the flight duration including layover is 6 hours, and reaching Bangalore very late. Our son is the passenger, and we do not want him to reach late. When we tried to cancel this ticket, the airline is charging Rs. 2027, which is exorbitant. Re-routing was done by Jet Airways, we did not ask for re-routing.

I request you to kindly process the cancellation without penalty charges.

Hi
We booked flight for 6 th April 2019from Kathmandu to Delhi sudowe got message that jet cancelled the flight.After that we booked flight again for 7th April 2019 but jet didn't inform me about any delay.I checked on net for flight status suddenly I got to know that fight is delayed now instead of 12.25 it's going 15:50pm.
This is not fair.We are so upset.We have important meeting on 7th.Need to reach on time in India.

We had a booking in 9w616 from Kolkata to Mumbai on 24th March for five passengers bearing PNR numbers QXKCFD & STQDWF. The flight was cancelled due to unknown reasons and we were intimated well in advance thru phone call & sms. We rebooked in 9W819 with the same PNRs. Incidentally this flight was also cancelled, without any advance intimations over phone. 23rdMarch afternoon there was a call intimating the cancellation of the flight. Call center was clueless but a toll free number. During the call I had different experience with the Jet employees. Initially there was ambiguity what is the solution. I spoke to Ms Nisha Saini, floor supervisor, stating Jet cannot make any arrangements but refund the full amount. Then I was promised by her tickets in the other flight same day, & a confirmation within half an hour. We waited for an hour. This time she was non responsive to the previous commitment & she was not willing to escalate the call, which I repeatedly requested. When I insisted after a long hold she made me speak to Mr Vishal Rana, senior floor supervisor. He started speaking on behalf of Ms Nisha without any accountability. Ultimately he dropped the call. It was 5hours I have been interacting with Jet employees in order to get a proper solution unfortunately all in vain. I wanted to lodge an official complaint about the whole incident, on the following grounds,
A, Irresponsibility of Jet airways about the frequent cancellation without advance intimation & noncooperation with the passengers due to last moment change.
B, Misconduct of the senior employees with the passenger during the crisis hours, holding the information, misleading statements & non capability of handling the situations.
I expect a thorough investigation on this case with the audio recordings of the conversations between me & the concerned officer, additionally, records of the cancellation intimations calls. I have been severely penalized financially for this tardiness & irresponsibility from Jet airways. I have lost time debating & discussing with the employees without proper direction which has led to increase in fare from other airlines.
Looking forward to your revert . Regards Sushant Datta [protected]

Dear Madam/Sir,

I was travelling alone on NZ Student Visa on 7th March 2019 from BOM-AKL via BKK and SYD code shared between Jet Airways and Qantas Airways (PNR: O8FUEQ).
As per schedule, I reached the airport and was checked in till Auckland. Having my travel itinerary with the staff, she only checked my NZ student visa and issued me my boarding pass till Auckland and did not mention anything about the Australian Transit visa. The entire Flight details of my travel must have definitely been displayed on her screen.
I had to go through mental torture once I landed in Bangkok.
Qantas Airways refused entry because I did not have an Australian Transit Visa. I was then directed to the Jet airways staff in Bangkok to see what could be done ahead. The staff gave me two options 1-to go back home, 2- to take an alternate flight directly to Auckland. They left as soon as I decided on booking my next flight from Thai airways to go directly to Auckland from Bangkok the next day costing 22, 855.00 THB (PNR :NQFQ97 - this was done with the help of my brother). The airline did not help with the bookings.
However, Thai airways needed a confirmation letter stating my ordeal until now. Qantas Airways could not issue me the letter because it was Jet airways that brought me to Bangkok without checking my transit visa at Mumbai Airport itself.
On calling your customer care, they refused to give me any such letter neither provided any assistance. Also, the Transfer staff at the Bangkok airport was not supportive at all and was adamant in saying that he could not do anything for me and I will have to do everything on my own.
He did not even allow me to speak to his superior and just gave me the call center number to call. When i asked how do i call them when I don't have international calling or the local currency to make calls. He just shook his head and repeated that he can not do anything.
This was highly unacceptable behavior towards your customer who was also a student.
Having no option left, I had to cancel my booking with Thai airways and book a return flight home for the next day costing THB 10155 (PNR: NWDZYO), get visa on arrival and get my luggage myself from the lost and found section. Again with no help by your staff here. The Qantas staff helped me locate my bags.
However, my ordeal did not end there, while check-in the next morning to return to Mumbai, the staff was again not helpful even after stating my reasons for traveling back. The senior staff there said and i quote "it is not our problem" that i have to go back. The staff at the check in counter were extremely rude. I had to pay THB 4480 for excess luggage. Being on a Student Visa to Auckland, I was entitled to carry 45Kg. They did not even have a swiping machine to accept cards and I had to convert my NZ dollars to pay the cash.
Immediate action needs to be taken against staff at Mumbai Airport for checking me in for Auckland without checking the transit visa.
Why was I checked in till Auckland without checking all the required documents? It is the job of the check in staff to check whether I posses all valid Visas before issuing me the boarding pass. This implies lack of job knowledge.
The ordeal I was subjected due to the poorly trained staff and their unprofessional behavior is unacceptable and was emotionally very taxing to me and my family.
There was no reply on the tweets and DM done by my family on twitter to the jet airways handle as well.
The DM done by my brother was replied to after 40hrs.
I need FULL REFUND and COMPENSATION immediately for all the hassles i have had to suffer on your account.
Action needs to be taken against the staff in MUMBAI and BANGKOK for their negligence, unprofessional and extremely rude behavior.
This sort of harassment is appalling.
You are running an airline and your staff should be well trained dealing with paxs.

reservation code: ucugt m
issue date: 24 jan 19
ticket number: [protected]/73
invoice number: 2900330
issuing airline: klm royal dut ch airlines
issuing agent: air link t ravel 5200 finch ave, suite 115, toronto ont canada m1s 4z 4/[censored]
issuing agent location: scarborough on
iata number: [protected]

I travelled from Canada to Colombo on Jan 26, 2019 and my route was YYZ-AMS-BOM-CMB. When I arrived at BOM around 11:35pm on Jan 28, 2019 I approached the Jet Airways counter to connect the CMB flight where I have been told the flight to CMB was cancelled and asked me hand in the boarding pass and wait for hour and a half. After an 1:30 hour waiting when we questioned about the travel plan they rebooked to another flight which depart at 17:30 on Jan 28, 2019.
Since it was a long journey from YYZ to BOM and it was almost 17:00 hours wait on top of my previous travel from YYZ, I ask them to provide me a hotel accommodation. Jet airways staffs informed me that I need a visa to go out side of the airport and there is no hotel in the airport. Which is absolute lie. I found later from a passenger from the same flight there was a hotel in the airport where few other passengers pay their own and comfort themselves. During my entire waiting time at BOM I was in the airport no accommodation was provided. I believe this is not the general practice of KML.
Further when I have been issued with the rebooked boarding pass on which Jet airways staff hand written lite bite, Breakfast, Lunch Dinner and told that they made arrangement for food in the food court and I can go to any of the restaurant and show the boarding pass and have food. In order to get food They want me to go and report to the airport information desk they will guide us. When I entered into the security area and approached the airport information desk I have been told they dont deal with airlines issue and want me to contact Jet Airways personal where I have been advise that I can only have food at either KFC or Burger King restaurant and at that time Burger king restaurant was closed for cleaning and I left with only KFC for lite bite, breakfast, Lunch Dinner. The worst part is KFC restaurant advise us that I have only option of chicken burger or vegi burger with fries and a drink no water. I have medical concerns and should not eat those fatty foods. Further I carry only Canadian currency and when I want to buy other food or coffee or even water using Canadian currency I have been told that they only accept USD or Indian rupees which I dont had. I approach the money exchangers located in the airport they ask for visa to exchange the money.
It was a terrible travel experience I ever had in my life. Thanks to KLM.
Further Jet airways staffs were rude and ignorant. Because of passengers are desperate the supervisor (his name is Mr. Maneesh Sharma and the Duty Manager on site is Ms. Amitha Arakkal. She never showed up) advise his staffs not to talk anybody and just ignore them I believe KLM wont treat its customers in this manner and couple of other passenger record this conversation on their mobile phone to upload in the YouTube and other social media.

I collectively with other passengers had discussion with the day shift duty manager Mr. Karpreet Singh to issue a letter outlining the situation and he agrees to issue but he never showed up afterwards. However, after Jet airways start boarding the passengers on the plane some other Jet airways officials came with the letter and compensation package and offer to accept the 4, 000 Indian rupees or the letter. I decide to get the letter because of me choosing the letter Jet airways did not offer any monetary compensation. I is KLMs responsible to treat there customers respectfully.

I would like to urge Jet airways to look into this complaint and compensate me for the unpleasant treatment and hardship I went through during my travel via Jet airways.

Saturday morning I got a message that my bangalore to pune has been cancelled from then I am trying to contact you, people number of times but there is no response
From your end. Call holding time is more than 30 minutes but no response. I really wanted to know the status of my refund. I want to know, how much time it will take & what will be process because I heard jet airways services are poor in refund matter.

Hi authority
I m going to travel on14 feb to thailand
And you have changed the timings
As it was very important for me to reach there.
Plz arrange any other flight as i have to reach there before 3 pm. My flight timings was 7:20 in the morning and it has been changed to 2:30 in the afternoon. It is very very urgent for me to reach there before time. So please make it up

I would like to register a complaint about jet airways recent flight 9w11 on friday 1 st feb at 1950 sgt.

The airplane that was flown from singapore to mumbai was a very small plane (than required capacity). The airline did not load the passenger bags for 80 plus passangers citing payload issues without informing the passengers.

And did not deliver the bags before 48 hrs

Request that such unprofessional airlines are barred to operate from singapore

Regards

I was traveling on 15th January with 3 other persons - (4 including myself) we had booked the VIP service as we had 55 bags to check in.

I had asked several times at the check in desk how much it would approximately cost for access baggage, We had already added extra baggage on the tickets.

We ended up paying around 30, 000 Great British Pounds and I am just wanting a breakdown of this as to why it costs so much - We did the same in London to Dehli and it costs only 10, 000 Great British Pounds.

The name of all the luggage was in Dennis Bamford's name.

The flight was on 15 January flight 76 departed 02.05 BOM to Hong Kong

Unfortunately they had to use several cards as it was a lot of money, please can you check your system and
get back to me as to how it came to this amount of money.

if I can have a contact of your president - please send this to me.

Date of incident - 23-Oct-2018

Hi Authority,

i am writing this email to log the complaint about the fraudulent instance i come across, i did the booking through EaseMyTrip (being a first time user) mobile app, which only asked "First Name/Last Name" during the booking, so the tickets were generated with same .Later i come to understand that the Middle name should also appear in Tickets for the AIRPORT Security/ AIRLINE Counter verification, So i put my request to do the correction by adding the middle name in Ticket to"EaseMyTrip" and "JetAirways" as well .. None of them is helping me nor giving me the full refund if i choose to cancel to re booking .

Below are the booking details -

TRAVEL PARTNER - EASEMYTRIP
BOOKING ID - EMT52931573
AIRLINE PNR - QKMONM, TICKET NUMBER - [protected]
AIRLINE PNR - YQBSGG, TICKET NUMBER - [protected]

EaseMyTrip Customer CARE has told me that they had raised a remark with Jet Airways for the correction, Now it's up to AIRLINE

CONTACT DETAILS - [protected]
FULL NAME - Nikhil Kumar Gupta

Kindly help what can be done to save loss of my money as they are not giving me any assurance that i would be able to travel still

Sir/Madam

I Ashish Sheth would like to inform you that my 16year old daughter Miss Jenisa Sheth was traveling from Mumbai to Jaipur on Flight Number S2418 seat number 28B on 11/11/2018 for IBSO (International Board School Sports Organisation) 64th School Nationals happening at JAYSHREE PERIWAL INTERNATIONAL SCHOOL, JAIPUR.
On arrival at Jaipur airport her baggage was damaged/broken and the same was immediately brought to the notice of Mr Uprinder concerns person in charge. He started barging with my daughter that I will pay you Rs 500/- and then argued to pay some more when my daughter asked for a new bag as she said where she would keep her clothes and basic necessary female clothes. After arguing with the concerned person in charge the other person Mr Rajender in charge came and again started bargaining that he will pay Rs 1000/- and then Rs 1500/- and then Rs 2000/- and finally after harassing my 16 year old daughter for almost an hour & more, he paid her Rs 2500/- which my daughter didn't agree as she was requesting that she just wanted a bag, but they said that they are unable to provide her a new bag as the process would take time & for the same she has to mail on [protected]@jetairways.com & said that after complaining she will be given a new bag at Mumbai airport and for the same no confirmation was given in writing.
She finally took Rs 2500/- & was forced to signed a paper of which no copy was provided to her which she don't want but what she requested isn't fulfilled as she has to stay there for four days. Even her complaint was not lodged & no assurance was given in writing.
I request you to look into the matter & do the needful as early as possible, my daughter is flying back to Mumbai on 14/11/2018 via Indigo airlines.
I again request you to please understand that she is just 16 year old & what she must have gone through?
I hope you understand the situation & take stern action against the concerned staff of Jet Airways at Jaipur Airport.

Regards,
Ashish Sheth
Mumbai - 400064.
M - +91 [protected]

Hello,

would like to share an unfortunate incident me and my wife experienced in Delhi this past September.

we were scheduled to depart on JA flight from Delhi to Amsterdam and had arrived ahead of the departure time. we were told that our flight was over booked and that all the seats had been filled.

very questionable, considering that 3 days prior to this situation I was contacted by JA on my mobile in Delhi confirming our departure date and time for Sept 17.

No other flight was available until 7am the following day leaving Delhi to Toronto via Hong Kong.

To make matters worse the staff at failed to book me a special meal and upgraded seats which I had already paid for.

No explanation was given to us and to why our seats had been filled when they were confirmed 3 days prior.

There are rumor's that JA is going under and that employees have not been paid for several months.

From

Bhavani govindarajou
13 av de la commune de paris
95140- garges les gonesse
France

Sub. complaint - refused to get boarding

Hello sir/madam

I am mrs. govindaradjou bhavani, and I am residing in the above address in france. on july, I and my family of 4 people are travelling to our native place of pondicherry for holidays in jet airways 9w0128 from france. we are stayed in the following address for 2 months.
no, 67, ambedkar st, bhavani nagar,
Veerampattinam, puducherry-605007.
Ph.+[protected].

Actually, we are going to return to france in the jet airways flight on 13th september. on that day we reached airport bit late due to heavy traffic in the tollplaza of chengalpattu and melmaruvathur. but we are reached the airport at 11.38 and we entered the counter and we saw the boarding was going on and we stayed in the queue to do the boarding.

The person in the counter is ready take our luggage and suddenly the jet airways incharge come told to stop and they said the boarding is closed. we don't understand what happens and I am totally shocked the incident happens. my son was approached the staff of jet airways they said the flight is full and they moved from the place without giving proper reply.

Me and my sons are shocked and don't know what to do and we stayed there for more than 2 hrs but we don't get any reply from the staff of jet airways.

Due to that shock and my bp is raised and loss my balance and I admitted in the hospital for the treatment and my son are not able to join their college in time.

Then I have re booked ticket for 4 people to fly back to france.

So I would like to launch the complaint against jet airways and their ground staff who in the counter on that day. I am affected much both financially and mentally and it was a worst experience in my life with jet airways.

So I request you to take appropriate action against the staff of jet airways and I need to refund the expense.

Thanking you

Yours
Bhavani govindaradjou

Details of the persons and the e ticket nos

Mrs. govindaradjou bhavani, - etkt 589 [protected]
Ms. govindaradjou jancy - [protected]
Mr. govindaradjou bharanichandiran-[protected]
Mr. govindaradjou nagaraj - [protected]

Note. I have attached the photos of the entry ticket and the screen when the boarding is going on.

i left a multi coloured purse on board jet airways flight from abu dhaibi to dublin 1st oct - flight no. ey 41 - there are euro notes and euro coins in the purse - i was sitting in seat no. 024a - i cannot get into your lost property website - this purse is around the area of seat 024a or 024 c - it could also be located in the seats in front or back of this area -

Date of incident - 27th Sept, 2018
PNR NO. - QTOOFU
FROM BANGLORE TO PATNA
FLIGHT NO.- 141
Request for refund of Rs.2000=00 (Fare of cab from HSR Layout to Airport)
sir,
Due to non availability of prior information about cancellation or changes of schedule or flights or any alternate arrangement of my flight, I suffered both financial and mental agony. I was informed about the cancellation of my flight neither through message nor by call on my registered Mob No.[protected]. While I was trying to check in when I was on the way to airport of bengluru, I noticed that my flight cancelled and confirmed on customer care number and got my ticket extended to 30th Sept 2018 because I had missed my scheduled program due to variation in timing of flight and returned back to my daughter's home by paying the Uber cab Rs.2000.00 (From HSR Layout to airport) for which I am no way responsible.
So please compensate the said amount at least at the earliest or I will proceed further to get my issue redressed on another forum.

Yours truly,
Kamlesh Kumar,
Mob-[protected]
[protected]@gmail.com

Hello,
I have been member of Jet airways from past six years my membership number is [protected].
from past one year I have been sending the regular mails regarding the change of mail I'd as earlier I used to use the different mail I'd and now I want to change it.coz earlier mail I'd was a paid I'd ([protected]@aloknanda.me)and now that has been allotted to someone else.i have been sending mails to jet airways ([protected]@jetprivilege.com)from past one year as this mail ID is no longer in use. Requesting, please change it to other mail ID if you want you can check from past one year my all the boarding passes are coming on that mail ID(new one) i.e([protected]@gmail.com) but after all that request they are not properly responding I have sent all the IDs identity proofs everything everything to them but still they don't reply properly. that big harassment as I am not able to book my tickets, my membership number has been blocked.
this is really very shameful after six months after that also they are not able to resolve it please see to it as I am getting harassed by their reply and responses.
complete harassment

Alok Nanda
[protected]
Mail I'[protected]@gmail.com

I had my flight for lucknow at 12.25 pm for 13 sept.. Forstly to come up at P10 itself through the elevator took about 15 mins i was at the checking counter at 11.45pm. There were around 12 passengers with me..

I am telling you it was Pathetic service provided by the staff of Jet airways. That lady just straight foward " I Can't HELP" the checkin is closed. Dude the flight was still there and help could have been provided. They talk so rudely.. Would never ever choose Jet again..

Hi jet airways team,
While on 10th sept morning, doing check in for my flight jet airways 9w280 (departure delhi (del - terminal 3) arrival dhaka (dac) & flight biman bangladesh airlines bg127 (departure dhaka (dac - terminal 2) arrival chittagong (cgp - terminal 1), I was informed that I have to only collect my boarding pass for chittagong flight and no issue with baggage collection at dhaka, even I asked the check in counter lady at delhi airport.

When I started checking in at dhaka, I was told that my baggage needs to be collected from dhaka arrival only then I can move to chittagong check in.

I had to again go back all the way from domestic terminal to int'l terminal to collect my baggage. This was a huge trouble for me.

I would like to complain about this issue and understand why there was miscommunication from jet airways staff at delhi and I also heard that this complain is quite regular with jet airways.