Jet Airways India
Reviews and Complaints

I had booked a ticket by jet airways for 23-Aug-2018 from GOI-BOM-DXB but jet airways cancelled the BOM-DXB fligtht and put me on another flight which was more than 2hrs difference. However, I called jet airways and cancelled the ticket and was supposed to get a full refund which jet airways agreeed.

06-Aug-2018 - On this date i had raised a cancellation request which they told me a full refund will be given in 7 days.
30-Aug-2018 - Till this date i did not get any refund, again i called and they used kerala flood as an excuse to get my refund so they said they will do the refund in 48hours.
05-Sep-2018 - Till this date I did not get my refund so i called they said it will take another 7 days and the person who i was talking to Neha Pawar, did not even was to listen to my case she just said it will take another 7 working days.

I made all these calls from dubai to mumbai as uae jet airways said they cannot handle my case from here, its been almost a month and till date I have not got any refund.

My Ticket Number : [protected]

Probably this is a new trend by jet airways since they are going bankrupt.

My uae number: [protected]

I took my ticket (online) for jet airways on 18th August 2018. Due to the flood the Kochi airport was closed and ticket was cancelled in jet airway office in kuwait (on 16th August 2018) . This information was forwarded to travel agency (Tripair), still now didn't received the refund. I was sending reminder to the agency (Tripair) many times. The agency is not responding to the mail. Please don't encourage such kind of cheating.

My Airlines reference no : LKEAVD
Eticket no: [protected]

Attached itinerary for reference.

Regards
victor

Today (3rd August 2018) I had done booking for Pune to Banglore flight - 9W773. I made web checkin for the flight. The departure was scheduled at 5:55 AM. When I reached the boarding gate at 5:30 I was informed that boarding gate has been closed and I was not allowed to board the flight and has been forced to cancel my boarding pass for to just talk with JET airways person seating outside boarding area.
Meanwhile I found that the flight's schedule departure was 5:55 AM. However it actually departed at 5:39 AM. This change was not informed to me. Because of this I had to cancel my business appointment planned for the day and bear the loss.
Request the concerned authorities to reimburse my loss.

On 17th June at 19:25 I had confirm ticket from Mumbai to Abu Dhabi, but due traffic I reached on Mumbai Airport at 18:20 at that time Check In was opened, while awaiting in the queue reconfirmed for check In with staff checking Valid Visa on passport he replied Yes Check In is open. After 2 Minutes one guy came and called for Abu Dhabi passengers I moved along with him to counter but after checking the details on PC I was informed I cannot board as I was late.
I requested several times to Supervisor Geetashree please let me board as still time is there but as usual they will not co-operate with passengers/ customers. I explained to her due to traffic I am late but she is not willing to understand the situation. She informed me to cancel the booking and book in another flight. I am sure my confirmed seat was sold to another passenger due to which Geetashree was not allowing me to board.
I request to refund me one way fare as I had booked two way ticket from Abu Dhabi - Mumbai - Abu Dhabi.
And to take strict action against Supervisor Geetashree.
It has been more than 8 years for me working in Service Industry considering the last minute situation we have to take decision in favour of customers. Please give her training to be polite as she was in attitude while talking.

I made an online booking by jet airways on 1st July 2018 for my travel itinerary on 3rd July 2018, Mangalore to Abu Dhabi.

The booking amount Rs. 9, 963 was debited from my debit card but did not get the confirmation of the booking. I called the customer service and she said that the booking was declined but a PNR, MYWEPE was generated. I was told to make another booking and the amount will be refunded withing 7 days. I made another booking, made another payment and came down to abu dhabi.

Today is 19th July, and till date i have not got the reversal of the declined booking amount. I have written several emails with reminder but no reply. The customer service at the back end have ignored my emails. I have called them but the auto reply keeps repeating the same thing.

I am going to file an FIR in India against the airline for cheating their customer. The worst airline in India. I am going to write to the Aviation ministry with my bank statement proof. Let's see what reply i get.

Realised that Jet Airways makes tons of money in this fashion. Few take this serious but there are many who may not have time to chase.

This is not my first bad experience with Jet Airways, there are another one in the past of off loading without reason in Mumbai. Duty manager was missing.

On 06/07/1018 flight JQ503 was cancelled,
I was going on a 3 day weekend with my husband, meeting with friends from interstate, this had been planned for months,
My holiday was ruined thanks to unreliable Jetstar that had us on the next available flight 10 hours later and once again that flight was delayed .
This is absolutely unacceptable,
It's been 7 days since with no apologies absolutely no contact,
Not only did I have to outpocket extra cost in cab fares & meals .
I had no time to attend the function I was there for
Which makes me furious .
Social media is what Jetstar needs, customers voicing the poor service and this is what I will be doing, and I'm defiantly not letting go till I get a response and compensation for my 3 day weekend that I had planned for months .
That had been ruined
Thank Jetstar!

I travel long distance twice a year using jet airways with my family and privileged customer with high amount of loyality points. I purchased the tickets this time using last minute.com. I was stuck in traffic on M25 for three years and reached security checking 45 minutes before flight, the airport official at security desk told me as I am late I will be allowed only if I get someone from airline desk, but lady at heathrow terminal 4 refused, though security official said it is possible .

Later i tired to change flight as i missed the booked flight, I was told by airline purchase staff - same lady at desk 2 of terminal 4 that since i purchased the ticket from agent i would be treated differently, they won't modify my booking, asked me to cancel booking from agent an purchase new ticket at very expensive rate - no care about my loyality points. Agent charged me no show fees, i had to pay extra to buy tickets for next day.

I think i am customer who has been loyal to a unfrindly airline

Booked flight with jet 5 months back and now when there are only few days left to travel the rescheduling drama has started and jet wants me to wait for more than 12 hrs for the flight i had to wait only for 1hr 30 mins at the time of booking...
12 hrs where to stay with children airline is not providing us hotel ..
This is not fare
I think jet airways is responsible for this so airline should provide hotel for us or should provide us same flight

My wife and I were on a flight from Mumbai to Kathmandu at 0810 on May 2 of this year. We were told when checking in that we could upgrade for $120 each. After agreeing, we were told to go to another station to pay. That person took our credit cards but did not give us a receipt. He said it would be emailed to us. That never happened. We were assigned seats 1D and 1F. The seats and flight were fine.
When we returned to the USA, we received our credit card bill. Instead of the expected $240 for the two upgrades, we find that we were charged $359. We were obviously given the wrong information but have no receipt to show for it. We would like to be reimbursed for the overcharge.

I travelled on jet Airways 9w 548 on 9 may 2018 and my checked in bag was majorly torn when collected from baggage belt and my iPhone charger and 200 ml Burberry perfume was missing . I filed a report of the same at Dubai terminal arrivals with file reference DXB9W50423.
It's been 4 days since the case has been filed and no one has done anything about it or called me regarding this. I need immediate assistance regarding the same .

I have now made several complaints and am still waiting on a baggage claim. The bag was lost in February when my parents went to Indian. They left the UK on Feb 12th and arrived in Mubai on 13th Feb where my Dad's suitcase did not arrive. My parents put a claim in and were told the bag would arrive the next day, however this was not the case. They were also told they would receive a call at the hotel and nothing. My Mum had to keep calling as no one had the decency to actually call them back. As my parents didn't hear back from the airline after contacting them several times and not going out as waiting for calls I rang Jet Airways at Heathrow airport where I was told the bag defiantly was on the plane that they were on, so still we don't know the truth. Finally on Friday the bag arrived and we then put a claim in with all reciepts to be told that my parents could not claim the telephone bill or laundry, this is ridiculous. I then declined the offer of payment and was told this would go back for review. I have still not heard anything back which is such bad service. I think that they should be compensated for their flights for the awful and rude service they have received. It was my dads first visit in India and the first 3 days were wasted chasing the airline who were supposed to call back which they never did.

I arrived at London Heathrow at 16.00 on 31st March 2018 to be told the check-in desk for Jet Airlines for the flight 9W115 17.05 flight to Mumbai was closed. I had arrived within the 'one hour before' slot. I was sent to another desk where there were 3 women. One of them was busy, the other two totally ignored me after me repeatedly asking for help, in a slight state of panic. By the time the one woman spoke to me she said I had missed the 'one hour before' slot to be able to board the plane. I was a sole passenger with one bag and I know I would have made that flight, considering later on I found out the passengers had not even started boarding that plane at 16.00. I was told I could not board and had to re-book another flight. While I do not agree with the decision, that was the situation. I was told to get in touch with my travel company, and did so, to be told that I had to re-pay for two more flights, (outbound and inbound). This seems totally unacceptable considering my return flights were two weeks later on 15th April, flight 9W263 10.00 to Delhi and 9W122 to LHR. I was informed it is the airlines decision to make you do this. I would like to understand why. I feel this is a quick way to make money which is not fair to the customer. I appreciate I had to pay for another out-going flight, (even though I was at the airport on time and would have made that flight) but should not have had to pay for the in-coming flights as they hadn't happened yet and I had to re-book the new out-going flight at that moment so I definitely needed to come back to the UK.
When the travel company re-booked my new out-going flight, I was told they would email me my new flight home. When I arrived in Kathmandu via Delhi on flight 9W268 at 16.15 I found out my new flights 9W249 15.50 to Mumbai and 9W120 to LHR did not get me back to the UK until Monday 16th April 06.45. This was not acceptable as I needed to be at work on Monday.
I explained this to my guide who was supposed to look into this and change but flight. Unfortunately he did not do this and by the time I was back with access to wifi after a trekking holiday, I was told it was too late to get back on the original flights.
My complaints are: Why wasn't I allowed to board the original flight when arrived in plenty of time to board the flight which was late boarding and taking off?
Why did I have to re-pay for my incoming flights on 15th April when they obviously hadn't happened yet?
Why was I expected to re-pay for both flights?
It totally spoilt my holiday, due to the stress levels of worrying about not being back for work and how I am going to pay for the new flights.
I would like some kind of refund for the stress that I suffered while on holiday and I am sorry to say, if this is the way customers are treated I will not be booking with Jet Airlines again.
I have heard that it was because the plane was over-booked and someone else was given my seat. Even if this was the case, no-one had been given my seat on the flights home so I should have just been reallocated those seats instead of having to re-book a totally different flight.
I hope this matter will be looked into and I hope to hear from you soon with some kind of answers and compensation.

I have booked 4 pax air ticket from Mumbai to Kozhikode on 7/4/2018 through Yatra.com travelling on 22-04-2018 against their booking id [protected]. When I noticed the names were not matching with their Aadhar card, I have talked to Yatra.com on 12th April-18 to get the name corrected as per aadhar card.
As per yatra.com's reply e-mail dtd 12th April, 18 they informed me name changes is not permitted by air line and the only option is to cancel the ticket and rebook it.
I wanted to travel in the same flight and no other changes are sought by me other than certain changes in the initials of the people as per aadhar card. Finally I happen to cancel the ticket and got a refund of Rs.8560.01 as against Rs.26, 466/- a straight loss of Rs.13, 906/-
Also when I re booked the ticket for the same flight at same time and date the fare gone up and I was to pay Rs. 31, 842/- incurring additional Rs.5376/-
In short I have paid total (Rs.26466 + 31842 - 8500 = 49808).

I would request to refund the excess amount inadvertently deducted

Hi, I am a Jet Airways Privilege Program Silver Member, my Membership No. Being [protected].

Along with my welcome kit, I was offered a one cabin upgrade voucher No. [protected] with validity upto 30/04/2018. Whenever I tried to use the voucher for upgrade (3-4) times, I was always informed that there was no availability in the Business Class as there were others who had already redeemed their vouchers and resultantly there was no availability.

This was simply a tactic of not letting us use the voucher as it was apparent from the behavior of the airport staff at the check in counter. Most of the times, the check in counter staff, once presented with the voucher, instead of straightaway informing that there was no availability, which can be checked there and then, would first call a supervisor and then post their inputs, refuse to upgrade with the excuse of non availability! if this was actually the case, the check in staff can immediately check on the system and get back to us; but instead they try to confirm from their seniors, which makes it apparent that there is availability but Jet Airways with the Mala fide intention of not wanting to upgrade the class through use of voucher and lose out on profit, deny us the same.

Had I paid the 9000 INR, I would have happily been given an upgrade. Having said that, I still hoped that the voucher would at least be redeemed in any of the other flights that I would fly in future.

Finally, on 21st March, 2018, I was taking the early morning 7 am flight from Bangalore to Delhi - this being my last Jet Flight before the expiry of the voucher on 30 April, 2018, as I am flying with my entire family overseas on 5th April and be back only end of May, I was again denied the upgrade. Faced a similar situation, where the staff at the counter immediately did not deny but refused only after checking with a supervisor. I again informed them about my situation that if I cannot redeem this now, this would expire and would go waste.

The supervisor there immediately informed that the voucher would be extended by 6 months easily and since they do not have an office in Bangalore, the staff at the Delhi airport would assist with the extension.

I was in Delhi only for two days in back to back meetings and on my approach to the staff at Delhi, they refused to assist and clearly stated that this was not something that the could help with and I would need to approach the customer service. Even when I told them that it was their own staff at Bangalore who asked me to approach the Delhi staff, I was told that there was a miscommunication and this was very frustrating.

I still did not lose hope and called the customer services. To my utter shock and surprise, I was informed that the silver voucher cannot be extended and they had discontinued extension with effect from October 2017. They clearly and without any regret stated that their staff had miscommunicated and it was not their fault. They suggested that I give the voucher to a friend!

Cant really comprehend as to why a benefit that I got because of my flying with Jet should be passed on to a friend when the same can be extended as per a policy of Jet which was recently withdrawn, which even your own staff is not aware of. It looks as though Jet is trying to make a fool of their customers and the voucher is only an eyewash and is floated to lure customers to fly with Jet, when in reality, the voucher can never be upgraded as Jet does not honor them the last 3-4 times that I tried to use and they want to make profit thereby making a fool of the customer.

If you are really a customer centric airlines and do care for genuine customers, my request to you is to honor the extension of the voucher and also upgrade it when i use it after the extension. The genuinity of my claim of travel can be verified from my tickets, where I am flying with your partner - Emirates.

Hope this can be addressed and my faith in Jet will be restored.

Thank You
Hiranmai Rallabandi
[protected]

I, Mr. C. Tavares, wished to refund my Raipur Mumbai Raipur ticket Booking Reference (PNR) JONKEX and eTicket# [protected] for dates 22/3/18 and return 24/3/18 bought by CASH payment at the Raipur counter. I came from Raipur to the Raipur Airport on Sunday 18th, March 2018 at about 8.15 a.m. I was told at the counter that as there was no personnel, refund could be got only after 10.00 a.m.. I again came from Raipur to the Airport at 10.45a.m., again, only to be told that there was no personnel. This was informed to me by one Mr. Aanish: Mob. No. [protected]. The attendant present at the time put me in contact with Anish. He informed me to be back by evening at 1700 hrs.

Raipur to the Raipur Airport is almost 18kms. I paid 120 Rs. for both visits. and Now again in the evening I shall be paying another Rs. 60/- Totalling to Rs. 180.00. besides the waste of time.

Is this the way Jet Airways deals with frequent travellers. Its really disgusting and agonising. Could someone explain why this inconvenience?

I sudhakar singh I trevling through flight no 9w622, from kolkata to mumbai and reference number is xdhcwr. On date 26/07/2018. After entering inside at approx eleven pm on 25 th february night I went on your check in counter and asked your staff regarding allowance of ghee in flight then she said that ghee is allowed but you have to give it in luggage after checking. Then I went to your scanner and said that I am trevling with ghee then they said that ok and I kept my box in scanning after scanning they said that we cannot allow it due to it is about more than 1.5 kg if it was less than one kg I can allow you if it was kept in the big briefcase or bag with clothes. I can't understand that if it is allowed less than one kg then why not some approximate less tnan two kg. As per your security chief person who were sitting on that time that ghee isn't allowed but we clear security if it is kept inside the bag. Then I said that I had also a bag I will keep it inside my bag if you allow me to do the same. But he doesn't allowed me saying that it comes in flameable items and it will cost your and other passengers life and I totally agree with your security person but as a lay man less than two kilo ghee is flammable but about one kilogram kept in bags are not flammable. If it isn't allowed then it should not be allowed even one gram. And after some time a couple carrying same item in same flight your security person had allowed him because it was kept inside the briefcase and after security check I heard your security person said him that this item isn't allowed but you have kept it inside I am allowing you and that couple it sitting on 38 e f in same flight with me. I requested him to kindly ask your senior regarding this because including cisf person were also surprised that jet airways hadn't allowed ghee. So I think that they are allowing everyone except me becase I told your security person that I am carrying ghee and as per your check in counter instructions I went to book it in with luggage. Thanks for your passenger safety reasons my ghee wasn't allowed but in same flight restricted items kept in bag is allowed. After requesting many times that person called his senior officials they answered over mobile that if passenger seems littered then ask him to see on internet. And refuse to answer any questions regarding me. But when he allowed others then I requested mr gautam on check in counter that please arrange to meet me with his senior officers then he called someone and said me to wait for some time and then mr bhattacharya ji came and said same answer when I said him that how it is allowed if it it kept inside the bag and after scanning you are allowing it. Then where is passenger safety and security. I wills write same to aviation ministry and pmo also that restricted item kept in bag is allowed after security check of jet airways. I request you to please answer me. My fpp no is [protected]. So that in future I should not feel humiliated like this time and I cannot keep it inside the briefcase.

I was traveling from kuala lumpur to New Delhi via Singapore through jet star-JetAirways in 17 January 2018 when I arrived in New Delhi airport I found that one of my baggage was missing than I raise the issue with a JetAirways employee he assured me that my baggage will be delivered at my distinction within 48 hours but I didn't get than I send a mail to [protected]@jetairways.com they relied that they will deliver my baggage within 21 day and give me a Refresher No Del9w78156
21 days passed but I didn't get my baggage I.e 43 inches Samsung TV
Now I complained with consumer helpline they provide me your email id and assure me that you will solve my problem soon
Looking forward to your reply
Yours unfortunate customer
Altaf AHMAD Wani
[protected]@gmail.com

Hope you will solve my problem without any further delay

I have traveled today by your flight number s2-4690 from delhi to ahmedabad my seq number is 72 and my seat number is 24a. My pnr number is vkrtsl.
I am regret to inform you that my language has not reached ahmadabad, despite of my fallow up I was not relied properly by airport staff and no one from help line number has given my information about my language. I am without my language and my very valuable things are there in bag.
Please confirm urgently about its position. I am really surprised by such behavior of the airlines despite of my being gold member such type of treatment. I need urgent action
With regards
Satish
[protected]

Jet Airways Connecting Flight.
Aurangabad (IXU)
>>
Mumbai (BOM)
>>
Doha (DOH)

Ticket number : LXBGWP

I faced issues with Connecting flight of Jet airways several times. Even when I'm writing this complaint from Qatar one of my friend is suffering with same issue in Aurangabad IXU.

1. Jet airways rescheduled flights by One Day!

2. No compensation given for Salary loss, mental stress, & inconvenience caused.

3. They asked opt for different flight timings with more halt time @ Mumbai Airport.
When denied this schedule they informed that even if I take the same rescheduled flight tomorrow they cannot guarantee that it will not be rescheduled again.

4. Even after rescheduling my flight by one day there was no Jet airways staff to assist us to boarding gate. I had to bear so much stress to board my flight.

Many of my friends are travelling from IXU to DOH and every time they are facing same issue.
When asked for compensation Jet Airways employees denies it stating that they're rescheduling tge tickets.

6th January 2018
Flight #: 9W118; Mumbai to London
Booking Reference: 24LM4B; eTicket: [protected]

Entertainment: both the screen system and audio were not working and not fixable throughout my flight.

Food: My pre-requested Vegan meal was not delivered.

My journey home was complete disaster and I spoke with frustration with cabin supervisor.

Mrs Sangita Patel
+[protected]