J&T Express’s earns a 1.0-star rating from 1920 reviews, showing that the majority of customers are dissatisfied with delivery services.
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on hold
Assalammualaikum.. hai..
Saya ade upload lampiran pergerakan barang.. alasan yang diberikan u tuk "on hold" barang saya adalah tidak munasabah.. sedangkan saya berada di rumah sepanjang hari.. "out for delivery since 9.57am..alasan seterusnya, "exceed the cut time of pick up".. its weird.. please improve.. tq
details:
tarikh : 6.8.2022
no order : [protected]
Late /on hold parcel for delivery
Tracking No: [protected]
Sent from Jitra on 31/7/22.
Stuck/On Hold at LDC Kempas since 1/8/22 til now.
No updating of tracking progress since yeaterday.
Why are parcel On HOLD till now?
When will the parcel will be delivered?
Desired outcome: Delived or Return the parcel
Claim back for order from shopee due to parcel damaged by j&t courier
I'm ms karen from pantai fishing net & hardware sdn bhd.
This parcel is damaged by your courier during delivery process. And you courier just update the status to damaged and without any evidence.
We get the image from one of branch parcel is not damaged at all and your j&t staff is direct update to damaged and without return the items that still in good condition!
Besides that, your side still reject make compensation to this order due to your negligence!
This is not the first time we got this case and your side not willing to make compensation!
I would like to make a complaint with this case!
Please refer to detail below:
Order number (shopee): 2207249w11bv5w
Tracking no: [protected]
Desired outcome: Please make compensation for this due to Your negligence
Delivery
Bought some gift from shopee seller but the receiver didnot received it. They did not put any effort to deliver my package. They were given 2 numbers already for them to call but the receiver of the package did not received any call from the delivery guy. On the other hand my sister who kept an eye on the package talked to the delivery guy and he kept on saying that he cant find the address and will do it the next morning. The receiver waited for 3 days and still did not received my package!😡😡😡 and they sent a notification to my sister that they already sent it back to the shopee seller without informing us first knowing the delivery guy is talking to my sister before! Worst delivery service ever! Not highly recommended! And the seller said when we informed them that they will be charged for a penalty the seller wants us to pay for it even its the jnt delivery guys fault! 😡😡😡
Desired outcome: Calling or updating us would be nice! They have all the numbers that they need! We want refund of the delivery and they need to pay for the penalty charge as well!!!!
Package handling at delivery
On the 27of July around 5pm in afternoon a package containing a water heater was delivered to my house by J&T express in Bangsar. Thankfully I was at the door when the truck came. I was shocked to see how the man who came to deliver my order just threw the box on the ground from inside the truck although it says clearly on the box FRAGILE.
This is absolutely outrageous and I don't recommend this company at all.
Desired outcome: If this water heater is damaged I expect J&T express to replace it
Parcel is out for delivery but not receive
Parcel it out for delivery pukul7.10 26/7/2022 tapi sampai sekarang belum terima barang.. [protected] ni no tracking... Saya harap j&t dapat selesaikan masalah ini..
J&T Express - The ''Express'' is like standard mail, slow, useless courier.
Shopee Malaysia - Courier chosen was J&T Express. Ordered on 15th July, and 16th July package made its move. It's now 27th July and I am still yet to receive any package. The package is still on its move. How can this be? 2 WEEKS for DOMESTIC SHIPING. DOMESTIC! My packages from USA by DHL Express takes only 10 days to arrive to my address, and that is INTERNATIONAL SHIPPING. What is J&T Express doing? Making love with customer packages? So inefficient. Better disband your useless organization. Don't even call yourselves a courier service if service is this slow. It's 2022, not 1992. WAKE UP!
Second experience to back my claim of how inefficient J&T ''Express'' is. My address is in East Malaysia, on the 5th day, it showed attempted and failed delivery, but the address was in a totally different location within East Malaysia. They somehow uploaded a "Proof of Delivery" for some reason maybe to prevent customers from hitting that return/refund button. Called customer service, they corrected it, and its been on the move since then. Still not delivered.
To anyone in the future who wants or wishes to use J&T Express for their courier partner, please avoid. EVEN if they advertise they deliver 7 days a week, next day delivery, deliver within 3-4 days, any offers and/or promotions, its all [censored]. Honestly, I thought PosLaju (used to be PosLambat cause of their slow service) was slow, but J&T Express totally kicked PosLaju out of the throne and took first place of the worst courier service ever. Never again. Shopee should also avoid this courier. The only courier that you will ever need to extend Shopee Guarantee to wait for their package delivery.
Desired outcome: Disband your organization, and don't ever call yourself an "Express'' service courier. Unless you improve, otherwise I'm still 1000% against J&T Express.
The rider did not deliver my parcel!
The parcel is out for delivery, july 22, 2022! I waited the whole day but no delivery!
Didn't receive the parcel.
Jt express kenapa terlalu lama hold on my parcel kat tampoi indah. Berapa lama nak tggu untk receive my parcel. Kalau cuaca tak okay boleh lah terima. Ni cuaca baik je. Tak pi masih tak nak hantar juga barang. Jangan Bodohkan orang. Dulu jt express yang fast delivery courier. Sekarang jt express the worst courier I ever see.
Desired outcome: Please deliver my parcel. Its too late then the estimate date. Date yg delivery 21 July. Yg nie sdh 23asih hold on.
12 claws bed sheet holder clip, sibol hair shampoo bar and kojic soap
the delievery rider are not responsive to his duty and evry item he assign to my parcel the deliever were unsuccessful due to many alleyby or reason he did like the number of the reciever cant be reach but the truth is.. his just making a story inorder that his lies will not be reveal. why that these kind of people who are so iresponsible ang given a chance to work.
Barang hilang
Harap lepasni j&t lebih alert , saya tunggu lama tau , senang ja bgtau barang hilang . Saya nak marah tapi kena SABAQ
Laptop delivery
Dear sir,
I recieve delivery from your carrier when I open there is damage and I send msg to to the company who send you this package and he said this is wrong delivery and I call your office and he asking me to send our conversation of the sealer I send every thing but until now there is no response I asking some help in your side thank you
Desired outcome: replace the items or reture the money
Didn't received parcel
Good day
I'm seeking for your assistance regarding on my parcel. In my shopee app the parcel marked as delivered but I didn't received the item.
How can I locate my parcel? What should I do? Can you please help me resolve this problem?
Details below for your reference.
Store : itcovers
Tracking number:
[protected]
Order Id: 220707REP7ET3U
Delivered: Tuesday - July 12,2022 (18:03)
Hoping for your immediate response
Thank you
Desired outcome: To locate where the parcel is
Parcel delay
J&T knpa hold terlalu lama parcel sy dkt ecp six one 4514? Awk nak buat budu ke dgn parcel customer..? Klo delay sbb cuaca hujan tu boleh terima lagi tapi ni cuaca elok je knpa hold lame2? Kami bayar tau utk kos penghntaran parcel bukan free so plez buat kerja anda..ni penghanyaran nye tkde tp dlm sistem tulis shop/off not operating.. Pdhal alamatnya sy guna alamat rumah bkn office! Tolong reschedule penghantaran parcel sy secepat mungkin sy nk guna brgnya urgent
Tracking no: [protected]
Food
hi! mak i punya parcel hold dekat J&T PERAK GATEWAY 900 for 2 days already. i risau sebab benda tu makanan and mudah rosak. ni bukan pertama kali benda berlaku, before ni pun i beli barang kena hold jugak. bila call kena declined, if tak cukup staff untuk send the parcel i boleh pickup sendiri, tapi call pun tak dijawab nak pickup apanya. hope you can settle it by this week. thanks
hi! mak i punya parcel hold dekat J&T PERAK GATEWAY 900 for 2 days already. i risau sebab benda tu makanan and mudah rosak. ni bukan pertama kali benda berlaku, before ni pun i beli barang kena hold jugak. bila call kena declined, if tak cukup staff untuk send the parcel i boleh pickup sendiri, tapi call pun tak dijawab nak pickup apanya. hope you can settle it by this week. thanks
tracking number - [protected] / [protected]
delivery rider's attitude
May order ako sa shopee at itong rider nyo na may hawak ng parcel ko ( i think matagal ng rider) gusto nya na i-pick up ko ung parcel ko kung nasaan sya. Mabini st ng block5 to happyland, papupuntahin nya ako ng gabi. Ang order ko sa shopee ay door to door delivery, not meet up/pick up. Since, 1st time ko sya naencounter, nakipagmeet up yung asawa ko sa kanya within the area na malapit lapit, kaya nareceive ko yung order ko sa shopee. That's the 1st time na naencounter ko siya kasi ibang jnt rider ang may hawak sa area ko which is hindi na ako tinatawgaan kasi alam na nya ung bahay ko at nagiiwan ako ng payment ko if wala ako sa bahay. 2nd time na naencounter ko itong rider na to today, July 12. Nasa happyland na naman siya kahit na nakapagdeliver na ito kahapon sa akin. Hindi nya hinahanap yung mismong lugar ng buyer, gusto nyo buyer ang papunta sa lugar nya and then dahil nasa work ako, kahit na may tao naman sa house namin, dahil nga hindi sya nag effort pumunta sa bahay para magdeliver ng parcel, I was tag as buyer unrechable and now, my order was RTS because of the twice attempt kuno ng rider nyo. So disappointing tong rider na to, dapat hindi nyo hinahayaan yung ganitong ugali ng rider.
Desired outcome: I want you to deliver my parcel by the regular rider assigned in my area
Parcel hasn't delivered more than 1 week
First of all, j&t kuching please fire your unresponsible worker! Or do not take lazy/unresponsible/no integrity worker. I have my own coffee shop and I need my ingredients asap. It's been more than 1 week and still hasnt change my parcel status or do the delivery. The staff at cdc 301 kuching is also rude and look unsatisfied when I gave them the tracking no. They look for my item for 5 mins and approach me back saying maybe the driver had brought my item for delivery. Then I whatsapp the driver. The driver said he didnt have my item and still at the warehouse. Plus he said the staff is lazy and never want to sort the parcel. Now I what do I need to do? J&t pls be more responsible and train your staff!
Always On Hold to Deliver My Parcels
My 2 parcels have been stuck at J&T for 5 days to deliver to me...The status always on hold (Bad weather), and then on hold (Bad weather) again and then repeat again and again...I don't see any bad weather to be honest...bad bad service...
2022-07-08, Friday
04:48 PM
On Hold
Drop Point CDC TAMPOI INDAH 317
(Parcel arrived at droppoint, is being arranged)
04:48 PM
On Hold
Drop Point CDC TAMPOI INDAH 317
(Bad weather)
2022-07-07, Thursday
04:11 PM
On Hold
Drop Point CDC TAMPOI INDAH 317
(Parcel arrived at droppoint, is being arranged)
04:11 PM
On Hold
Drop Point CDC TAMPOI INDAH 317
(Bad weather)
Rude delivery staff
Today, my item delivered but the delivery staff named Zaki works at J&T Banting very rude. About 12:00 pm he Whatsapp me to ask for location,colour of house and type of car in front of my house. Okay I give him, except the location because I'm working not at home then at 12:49 pm he sent a picture and ask if it's my house, I checked and it's not my house I said politely that's not my house. Then he asked which one, I explained to him near the homestay. Then he said why not said so early, I give the wrong information the 1st house also white house at lot 250 (mocking tone with fake emoji smile). Gooood my house is at lot 251... He made a mistake then blaming me?
Before this never encounter this kind of delivery man. They very polite & not rude like this one. If you want to work then work for real lah... Why you must being rude for no reason...
Hi there,
Documents were sent via tracking No. [protected] on 28/6/2022. Full charges (RM7.40) had been paid.
this item has not reached the receiver yet up to date-12/7/2022.
We have been walking up and down to the branch where we drop off the documents, they are saying they are unable to trace.
We called Tampoi - no one picked up the call.
We call customer service - no proper answer received. We will look into the matter. already opened report.
How can we get back the documents and refund?
We need an explanation for the delay and compensation for the hassle.
We need to ensure it doesnt repeat again. This is not the first time.
Expecting some reasonable reply from your side.
Thank you.
Parfume
Hi. Barang saya masih sangkut dari 3hb sampai sekarang..
J&T Express Reviews 0
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Overview of J&T Express complaint handling
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J&T Express Contacts
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J&T Express phone numbers1300 809 0001300 809 000Click up if you have successfully reached J&T Express by calling 1300 809 000 phone number 75 75 users reported that they have successfully reached J&T Express by calling 1300 809 000 phone number Click down if you have unsuccessfully reached J&T Express by calling 1300 809 000 phone number 176 176 users reported that they have UNsuccessfully reached J&T Express by calling 1300 809 000 phone numberMalaysia1900 10881900 1088Click up if you have successfully reached J&T Express by calling 1900 1088 phone number 3 3 users reported that they have successfully reached J&T Express by calling 1900 1088 phone number Click down if you have unsuccessfully reached J&T Express by calling 1900 1088 phone number 16 16 users reported that they have UNsuccessfully reached J&T Express by calling 1900 1088 phone numberVietnam+60 392 129 660+60 392 129 660Click up if you have successfully reached J&T Express by calling +60 392 129 660 phone number 20 20 users reported that they have successfully reached J&T Express by calling +60 392 129 660 phone number Click down if you have unsuccessfully reached J&T Express by calling +60 392 129 660 phone number 22 22 users reported that they have UNsuccessfully reached J&T Express by calling +60 392 129 660 phone numberMalaysia+62 218 066 1888+62 218 066 1888Click up if you have successfully reached J&T Express by calling +62 218 066 1888 phone number 3 3 users reported that they have successfully reached J&T Express by calling +62 218 066 1888 phone number Click down if you have unsuccessfully reached J&T Express by calling +62 218 066 1888 phone number 3 3 users reported that they have UNsuccessfully reached J&T Express by calling +62 218 066 1888 phone numberIndonesia+63 289 111 888+63 289 111 888Click up if you have successfully reached J&T Express by calling +63 289 111 888 phone number 17 17 users reported that they have successfully reached J&T Express by calling +63 289 111 888 phone number Click down if you have unsuccessfully reached J&T Express by calling +63 289 111 888 phone number 41 41 users reported that they have UNsuccessfully reached J&T Express by calling +63 289 111 888 phone numberPhilippines
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J&T Express emailssupport@jtexpress.my100%Confidence score: 100%Supporteric.leong@jtexpress.my99%Confidence score: 99%joey.lam@jtexpress.my91%Confidence score: 91%yanhong.liaw@jtexpress.my89%Confidence score: 89%queenie.lai@jtexpress.my88%Confidence score: 88%aaronchoo@jtexpress.my82%Confidence score: 82%
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J&T Express address19th Floor, Mercu 3, KL Eco City, Kampung Haji Abdullah Hukum, Kuala Lumpur, 59200, Malaysia
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J&T Express social media
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