Couriers Please
Reviews and Complaints

As someone who has had the opportunity to interact with Couriers Please AU, I must say that the experiences shared by customers vary greatly. While some customers appreciate the timely updates and efficient delivery service, others express frustration over undelivered packages, unhelpful customer service, and inaccurate tracking information. It's evident that there are areas for improvement within the company to ensure a more consistent and reliable service for all customers. If you choose to engage with Couriers Please AU, it's advisable to keep track of your deliveries and maintain clear communication to avoid any potential issues.

My package was suppose to be a 2 day delivery. For the past week Amazon have had my package as arriving today although I have never received my package each day it updates to arriving today with the day and date with expected delivery by 8pm? On the couriers please end in tracking they have had the parcel for over a week with out any further progression.

Impossible to get a hold of anyone in the company to enquire about my package and no direct contact from company via email or txt in regards to my package that’s arriving today before 8pm for the last week?

Would not recommend using this company. It seems very dodgy all round!

They give my parcels to 3rd party, but wont tell me who has my goods. Goods dont turn up, no info in letter box. Im magically meant to know where pick up point is. This happened last xmas too. Useless service with rude customer service... Use anyone else but not couriers please.

Dear Team,

I am requesting for your assistance to investigate my parcel that was undelivered to me. CPBUR320069797001 tracking number. I have communicated to Myer already as the supplier of this parcel, but they are asking me to communicate with you. Please immediately take an action on this as you have updated in your system that it was delivered already last 26.03.24 but I still haven't got the item.

CPBM6IZ2027252

I have had multiple deliveries take way too long.

I had a christmas present take 8 weeks to arrive. This went from Woolongong to south WA. 8 weeks is unacceptable.

Every other parcel has been shipped from Perth & taken 2-3 weeks to arrive. EVERY other courier or post company gets items from Perth to Newdegate in less than a week. Couriers please is the ONLY company that'd every taken more than a week from Perth.

This item CPBM6IZ2027252 currently has no updates. Ordered 7/1/24. Picked up 8/1/24. Returned to depot 9/1/24... it's now 17/1/24. No delivery. No update. And no one on the online chat even though I have been waiting for 5 hours today & 3 hours yesterday.

I have never had anyone attempt to actually help via email either.

I am going to complain, yet again, to the company I purchased through.

I attempted to track 2 deliveries purchased on 8th Dec and shipped from Sydney to Wollongong on 12th December. When I attempted to phone courier please, I was unable to phone to speak with anyone and the link I kept being sent stated they were busy and to try again. But the link kept expiring and I had to phone for another link. I attempted to contact for last 3 days with same issue. Kmart stated it was a 5 day delivery and it is almost double that now.

Never ever had this problem in 16 years at this address. No courier leaves parcels underneath a mailbox on a public road. But in past 14 days my 5th parcel I am aware of! That couriers please left underneath my mailbox at nelson bay nsw - on a public road near the bins to 4 properties. My home is 100 metres at top of drive. Not acceptable. The senders and manufacturers are paying couriers please pl for the safe delivery to a safe place ie my front door! Couriers please pl manager to contact me [protected]@gmail.com asap. This particular couriers please driver is 'illegally' stating that it says atl authority to leave (yes in a safe place ie at the front door of my house). The courier is showing a signature which I did not sign and not mine.

Attempted to get a package re delivered after they incorrectly assigned it. Customer service representative, Jude, was dismissive and took 30 minutes to give not even 10 automated replies offering no assistance and contradicting what they stated on their website. When I asked for further communication such as phone number, email or a direct supervisor to further my enquiry that they weren't helping with Jude declined any of them being available and insisted my issue was resolved without refund or my package being offered and closed the chat abruptly. Attempted to file complaint on website however no such process exists.

Hi

My original delivery was due approx 3 weeks ago

I have had multiple interactions back and forth trying to find when my item would be delivered. Many times i was advised it would be organised the following day and nothing came of it.

I was never able to call a number only a live chat.

I received my package today and the box is damaged on both sides and opened up. I have attached photos.

Absolutely disgusted in how you have handled someone's brought possessions... for my children for Christmas too may i add.

Now I am going to have to find the money to replace these items again.

inside is breakable items

No one called me before or on the delivery day about the shipment. There’s no option for me to change it to leave it at a safe place either. If there’s no such option I would expect you communicate with me at least 1 day before the shipment so I can be prepared to be at home.

My parcels is 1.22m long and approximately 10kg heavy. It was delivered to a newsagent more than 1 km away from me. It defeats the purpose of getting something delivered. This is the worst delivery case I have ever had. 0 communication and no client service and no one cares about the customer at all. In the end I have call a Uber to get my delivery carried back.

We have now had three deliveries destroyed by our dog (puppy) because courier please driver keeps chucking the parcels over our fence and into our yard. Two were shipped by Target and one shipped by a pool company. All three packages and contents destroyed and had to reorder.

We have asked repeatedly for the driver to leave the packages outside our gates in a secure area and he ignores the request and chucks our parcels to our dogs.

We still haven’t received any contact about our son’s birthday parcel getting run over and sent to the wrong address? It’s been over a month and no one has contacted us to apologise for the parcel that was crushed and left at the wrong address? Our son is Autistic and was so upset on his birthday and when I asked the courier when she delivered another parcel about why our parcel wasn’t delivered she just laughed? How dare she laugh at our son’s present getting run over? She didn’t offer any sympathy or try to reimburse us for the damage. We paid over $500 for this present so we want this investigated now please

I was at home when, at 1:59 pm, I received a message indicating that the delivery had failed because there was no one at home. Strangely, we didn't receive any phone calls, messages, or doorbell rings throughout the day. I took a day off and just waited patiently for this delivery, and now they're telling me I have to wait for an additional 24-48 hours for the package. How can I afford to spend my time waiting for it every day? I've already sacrificed one day for this.

Hi my first parcel was left in the bushes were there was no way I would see it if I didn’t see him put it there I would not have found it, then my second parcel was just thrown over my 6 foot fence damaging the contents inside now if theses drivers had of just simply beeped there horn like every other delivery driver does we would have been at the gate to meet him instead of my parcels getting damaged or left for the little kids to steal if they could see it hidden in the bushes that is

Thursday this week during the day, I received my parcel & their was a email that's not the problem. On our fence there was a sign that said please put parcels in the basket over the fence. But this delivery driver placed it on the ground and took a photo of it and sent me a email.

You need to tell your employee's to take care and if there a sign or basket they should obey it. We live near a school, if I didn't realize this the parcel could of been picked up and I wouldn't of seen it. Not sure why this happened my point of view the person was in a hurry instead of making sure the parcel was in a safe, secure place.

Maybe you should tell the retailers that put a special instruction bar on their website and we can add this to make sure our parcels are safe & secure.

Couriers Please received my parcel from KMart on 10th October. Today is the 27th October and still no delivery. Every email I send, every call I make, every live chat - I get the same response "we're sorry and we're working on it" It is truly disgusting, no one has bothered to phone me back to try and resolve. No on cares really.

I am very disappointed and wish Kmart would not use them as a courier partner.