J&T Express
Reviews and Complaints

Status barang on hold due to bad weather
Tp hub hold barang tu sebelah taman ja tak kan ade ribut setempat?
Call customer service langsung tiada apa2 tindakan
Nak pick up sendiri tak boleh...
Ade masalah apa sebenarnya?
The main problem is barang tu sangat2 penting utk presentation kerja sy, kalau tak penting takkan saya nak pergi ambil sendiri..

On Friday 09.07.2021, your courier boy hit my car, I want to claims your company insurance. Please give the person in charge contact number for further arrangement.
Your soones reply will be much appreciated.

Mrs Tee

Hi, may i know why my parcel stuck at J KUL 308? Almost 2 days. Usualy already recive but im still waitting. Can you help me to check [protected]

my parcel is stuck too long at the JNT SGR602, and they do not provide any contact number, I just hope they can contact customer about delivery date or reason why delay, because I been waiting my parcel for so long and the location of JNT branch SGR602 to my place: B1-9-21 Jalan Permai 13, Desa Lembah Permai, 68000 Ampang Selangor, Ampang, 68000, Selangor
is taking around 15mins only

Parcel has arrived at station J&T LDC AMPANG 602
04/07/2021 07:32
until
today 12/07/2021 11:13

this JNT branch:
SGR602
LDC AMPANG 602
68000
LOT 1207, JALAN KAMPUNG BARU AMPANG TAMBAHAN (KPAT) 4,
KAWASAN INDUSTRIAL RINGAN, PANDAN PERDANA,
TASEK TAMBAHAN, 68000 AMPANG, SELANGOR.
Delivery
Operation hours
Mon-Sun 10:00-18:00

Hai barang saya tak sampai lagi ni no tracking
[protected] (7.7.2021)
[protected] (7.7.2021)
[protected]
[protected]
[protected]
[protected]

Apa yg terjadi pada J&t kuala selangor? Barang saya sepatutnya sampai 9 julai 2021 tetapi sampai sekarang masih belum sampai. Barang dipos pada 5 julai dan on hold di kuala selangor dari 6 julai, sekarang dah 11 julai tetapi masih belum berganjak. Harap sangat-sangat pihak J&t dapat menyelesaikan masalah ini dengan cepat agar barang dapat sampai dengan masa yg telah ditetapkan. Tolong sangat supaya J&t tidah menyimpan barang pelanggan lama sebab akan menyulitkan lagi masalah kepada penerima dan pemberi kerana kadang kala kami membeli dari Shopee dan masalah ini akan terganggu bagi pihak penjual dan pelanggannya sekiranya penghantaran lambat sampai. Terima kasih atas kerjasama pihak J&t

Had a really bad experience. The status of delivery states the parcel is delivered although I did not receive any package. Called 3 the customer support 3 times and each time I had to re-explain the situation I faced. And during the last call they told me the package was lost. The funny thing is the they gave me the dispatcher's number and asked me to contact him/her personally. I called him/her multiple times and even left him/her a text but did not get any reply. After that, I proceeded to claim for refund in Shopee. But guess what? After a few days, one of the J&T Express dispatcher called me and showed up at my house to give me the parcel. From the condition of the package, my guess is that they did not lose the package, they just damaged the box and the contents and needed some time to cover it up. The proof is all the J&T Express cellophone tape used to tape the package. And indeed the contents are damaged as well. It really sucks. Wouldn't recommend to anyone.

Idk what's the reason to on hold, it shows there uncontrollable situation. There's is no raining, no any other bad weather or what, what is the uncontrollable situation? The staff and workers are lazy? Cuz I read through the google review about the j&t express at seri kembangan, all the reviews are bad and talking about how the staff's laziness and irresponsible. THE SERVICE IS SO BAD! Even my grandmother can move faster than the delivery services! It's not good to use j&t anymore. It's good when it just started but now when it's getting longer, it become worse.

Tolong ya.. Tolong sgt2... Service tu biar tip top.. Zaman sekarang ni buah pun order shoopee.. Klu dh penghantaran lmbt bkn buah yg dpt tpi buah lunyai yg dpt.. Tak ckup staff cari la staff... Dulu order paling lama pun 2 hari sampai.. Sekarang ni.. Paling awal pun 5 hari.. Sekarang ni customer fikir 1000 kali klu nk order makanan or buah buah an yg cpt rosak.. Ini akan merosakkan imej jnt.. Bos jnt pikir lah sendiri..

Staff courier yang bertanggungjwab menghantar barang di kawasan Kampung Melayu Batu 13 1/2 Sungai Buloh (rumah flat), Selangor enggan menghantar barang sampai ke pintu rumah dan memaksa saya turun ke bawah untuk mengambil sendiri barang tersebut dengan memberi alasan sakit kaki dan banyak barang yang kena dihantar ke tempat lain. Kejadian ini berlaku pada 8 Julai 2021(pukul 3.52 petang) dan 10 Julai 2021 (9.01 malam). Sepatutnya staff perlu menghantar sampai ke pintu rumah kerana saya telah membayar kos penghantaran. Bukankah sudah menjadi tugas mereka untuk menghantar barang sampai ke pintu rumah pelanggan. Apa guna nya saya meletakkan nombor rumah saya di alamat penghantaran jika saya disuruh mengambil barang saya di bawah sendiri.

How J&T handle my parcel? My parcel has been stuck from 26 june 2021. And when I check the tracking 10July2021, the status stated "the parcel has been delivered on 9july2021". What? I didn't receive ang single thing from J&T and they update already sent the parcel? My husband go to the CDC SEREMBAN at bukit kepayang to confirm that. Then staff there inform that the parcel is still in gateway. HQ update the parcel has been delivered. How come you didn't sent the parcel and you lied to customer by saying already delivered!

Where is my parcel J&T

My tracking is: [protected]

Please find my parcel back! I don't wang your excuse and please be responsible.

To whom it may concern,

I received a call to go to my housing lobby to collect my parcel today (10/7/2021) around 3.30 pm from +[protected]. The riders were two females and the one who called was rude and unprofessional when delivering the product. She was very curt when she spoke to me. When I went down, she was standing there and merely pointed at the car for me to go and get my parcel. She just dumped the parcel in my hand and drove off.

I have received many calls and deliveries from other J&T riders and I only have good things to say, because they are always very respectful and kind whenever they deal with customers. I am truly disappointed at the service I got today. I hope that this can be rectified because as I mentioned earlier I am a huge fan of your service. But incidences like these, can greatly affect the image of your company because these people carry the name of J&T.

Thank you.

I am currently monitoring this tracking number: [protected]. The status changed to go out for delivery after I launched the first complaint. This morning I saw the status was on hold due to bad weather until now (2:30 p.m) still on hold. Could you please scan and update the latest tracking status? I may consider opt out from using JnT service in Shopee.

Saya membayar 2 brg. Tracking no [protected] dan [protected] total semua pos sahaja rm200 lebih. Harap guna jnt express laju tapi mcm haram tak bergerak. Tolong buat kerja dgn amanah. Barang tu urgent nk guna, ada dokumen penting nk guna masa pkp!. Ni pergi simpan lama2 dah kenapa! Jgn menyusahkn org, please! Klau xdpt htr atau ada masalah call customer bukan main simpan brg org! Be more profesional! Sender htr 1/7, last check lepas 7/7 tak gerak2! Ni dah 10/7 masih tak bergerakkk! Amik tindakannnnn segera!

Hello, kenapa dispatcher delivery parcel saya ats rumput sahaja? Saya tak bayar postage rm15 utk service mcmni. Saya ada gambar dr dispatcher yg letak brg ats rumput. Boleh check tracking number [protected]. Penerima pun xdpt parcel tp dispatcher letak delivered dkt system. Nombor dispatcher [protected]

Hello, why dispatcher put my parcel on the ground? I didnt pay RM15 for service like this. I have the prove. You can check this tracking number [protected]. Receiver didnt receive the parcel but your dispatcher put delivered in the system. Dispatcher ctc number [protected]

Dua kali terkena dengan rider j&t .. First hantar barang letak macam tu je dekat luar rumah tanpa info apa-apa .. Kalini check status tracking DELIVERED tapi satu bungkusan pun tak ada ! Mula-mula bukak company je j&t punya service tiptop ... Makin lama makin teruk .. Tolong perbaiki service penghantaran ... Saya perlukan parcel saya ...

Barang adalah frame kaca, pecah dan rosak..sudah dibalut dengan baik, menggunakan plastic bubble wraping, fragile sticker. Sebelum ini servis semua ok, tiada pecah. Mohon ambil tindakan kepada pekerja.

Sekian. Bacalah my words from the picture.

Barang saya x samapi da hampir sebulan.. dari 11 jun sampai hari ini.

Barang tak sampai kat almat sepetutnye.sila antaq balik kat tuan dia..call jnt selngor xangkat..buat kerja mcmna ni..klau org xdak call la..harap sangat bila penerima xdak tolong call.