J&T Express
Reviews and Complaints

Kindly solve your issued regarding too late in delivery service. My parcel already at j&t kuala selangor hub about 2 weeks already. And other items also same problem. Please deliver my parcel as soon as possible. Please check tracking number as per attachment.

Tidak menjalan kan tunjuk ajar kepada staff baharu, dan tidak mesra..

I sent a parcel contained of liquid item from Tasik Puteri Rawang to Johor. However the parcel did not reached to the receiver instead back to Tasik Puteri due to the bottle was empty as per informed by the staff.
Tracking Number : JHR-JHR313
Sender Name : Laila Binti Abdul Aziz
Contact : +[protected]

Thus, I would like to request refund.

Parcel send dari Drop Point Padang Tembak Kota Bharu ke Seri kembangan, Selangor pada June 9, 2021.
Received : Farah Sahira binti Abdul Wahid
Sender: Fasya Adina binti Abdul Wahid,

Check tracking dari 11June 2021 tetapi menunjukkan Status On hold due to Uncontrollable situation.

Tapi until now 7/7/2021 ( 8.31pm) barang masih belum diterima, tetapi status tracking sudah berubah - delivered.

Saya bayar mahal untuk pos dari semenanjung ke sarawak tapi barang kena self collect sendiri. What the fu** . Saya collect sendiri barang saya nak pertikaikan harga pos barang saya. Tak kisah la kalau tak depan pintu, letak kat jnt medan jaya pun dah ok kalau collect sendiri boleh cari alamat jnt. Ini sudah la ayah tak pandai bab pos barang. Saya tidak berpuas hati sangat.

No tracking -[protected]

What happened to J&T Lukut Hub? My order was expected to be delivered by 28/6/2021 but it had extend to 5/7/2021. Until that date the order never delivered to me. So I had to cancelled the order on 6/7/021. Another my order suppose to be received by 8/7/2021. Please checked about the order. What is mean uncontrolable situation?

This is my tracking no [protected] . My item tracking is not updated since 5 July. Last status shown outbound : transit centre J&T Air Labuan 501. Until today my item still stuck at J&T Air Labuan 501. Its already three days since the last date updated. The item that I ordered in a big box. I need my item immediately. Please handle my item carefully.

Assalamualaikum

Saya masih belum menerima barang sampai ke hari ini, barang dari Kuala Lumpur ke Samarahan.Barang sampai di kuching pada 26/6 dan sampai sekarang masih belum ada penghantaran.Lagi satu update dalam trace barang, barang ada dekat samarahan tapi saya cek lagi barang tersebut berubah tempat ke kuching semula.Jadi saya harap dapat membuat penghantaran segera.Kerana hampir 1 minggu lebih dan ingin 2 minggu barang masih belum saya terima.

[protected]
number tracking

I posted on 29th June and today is 6 July, but the parcels are nowhere to be found. The tracking numbers are [protected] and [protected]. Please send them ASAP j&t 😐

HI,

Saya ingin membuat aduan bahwa parcel saya telah pun hilang. Pada jam 1.30PM saya mendapat panggilan daripada agent JNT bukit Raja, Klang bahawa parcel saya telah pun hilang dan yang tinggal hanya plastic tracking sahaja.

please take action for this problem. saya tahu walaupun barang berapa ringgit tetapi kami beli pakai duit, lagi pula kini area saya tengah PKPD kebetulan i urgent to use that USB sebab i WFH. so please if u in my please u will be angry about this. Nasib baik i recived call from agent JNT about this . If i recived barang kosong lagi lah i tak tahu nak cakap apa. I ada attach for you refrence

I dan inform saller and shoppe. please take action . walaupun dah ramai kena but if u in our place u know what our feeling when our item we buy from our money .

I complain about service courier. my parcel out for delivery on 5 july 2021 at 10:58 but when I checked status delivery at 18:07 already received by someone else that i dont know who they are. the dispatch sent at wrong house and no call from the dispatch. no responsibilities at their work. this issues look small but as a dispatcher your responsibilities is big to delivered parcel customer at right customer with safe condition.

Good Morning J&T Team,

I am Tia and on behalf of the company Ts Habibti Sdn Bhd, this email was regards to inform that we would like to file a complaint towards J&T. We received plenty of complaints from our customer where the items received in damaged, lost items and etc. The service that your side provided was not carried out with in good way as due to the damaged parcel that our customer received, we had to send out back the new items to them. I hope J&T can clarify on this matter and get to solve it as soon as possible. I also hope that this matter wouldn't be happen again after this as we are you loyal customer. You may send us a reply to sales.[protected]@tshabibti.com

Thankyou.

Best regards,
Tia
Junior Sales Manager Ts Habibti Sdn Bhd

Hi my parcel has been post on 25nune and arrive at facility seremban on27june. But untill now 5july i still didn't get any news. My parcel stilll stuck there. But i order orther item morw than 4 item aftwr 1july and i already get the item. Jnt people didn't sorting fhe parcel according to the date. They just sent and where my parcel on 27june?please be responsible.

Tracking number: [protected]

Goods bought from shopee. Order no [protected]. Suppose to received by 22:6/2021 but until now on hold due to uncontrollable situation at jnt kuching 301. Already go there to check but staff ask to wait

barang belom sampai dekat buyer boleh pecah dah bubble wrap semua

No. TrackingbParcel : [protected]

Saya order barang daripada Shopee pada 13 Jun 2021.
Mengikut rekod, parcel tersebt sampai ke Sarawak pada 18 Jun 2021.
Namun, sehingga hari ini (5 JULAI 2021) parcel tersebut masih terperap di J&T CDC SEMARIANG 306.
Dah 2 minggu terperap di Kuching, Sarawak.
Alamat penghantaran pun di daerah Kuching. Apa masalahnya?

My parcel arrived at Senawang on 26 June and updated on the tracking list till 30 June. Today again i check its is out for delivery. Called the management many times but no one picked up the call.

rider update dah delivered tpi parcel takde..gambar yg rider update dekat proof of delivery gambar parcel orang lain.rider buat keje tak ikhlas.bile call rider tu sy tnye taruk mane parcel tu die bleh ckp mungkin tersalah letak.senangnye die jawab.dh lah penipu update guna gambar parcel orang lain.ni no fone rider tu.
+[protected]
staff j&t 310 pasir gudang

Tracking num: [protected]

Received by 18/6/2021

Still onhold since 21/6/2021 at cdc seremban 303.

Staf positif covid, barang onhold 2 minggu je kan.?

Ni dah lebih 2 minggu ..

Sedangkan barang yang baru order dah sampai rumah ..

Kenapa parcel ni x sampai2 lagi .?

Apa masalah nak kena hold lama2.?

Send it ASAP.!

Nak peram berapa lama lagi barang ni.?

Barang post dari jb ke seremban pads 23 jun and sampai kat seremban 24 jun.. Masalah sekarang sudah 3 july xsampai lagi.. Tak tahu check kat tracking last update sampai 24 jun (uncontrollable situation) tak tahu macam mana j&t nak selesaikan masalah nie.. Di sini sy luahkan rasa kecewa dgn services j&t nie..