J&T Express
Reviews and Complaints

The package was sent by the seller through J&T. The item travelled through the various stations and arrived at the nearest station on 11 June. It is now 15 June and there is no sign of the package being delivered. Stalled at PJS 312 under "Uncontrollable Situation". Terrible service. Delivery on hold for more than 4 days due to uncontrollable situation with no indication of revised delivery dates, etc. Phone calls go unanswered and live chat is disabled. No way of reaching customer support. Very very unprofessional service.

How can we depend on delivery of essential goods etc during this pandemic with such poor service and below average accountability.

First the process was slow compared to my other parcel which used other courier service, really slow. When it came here it got sorted wrongly and sent back to the first place. When i checked again it was on hold saying uncontrollable situation and out of business hour. This is too much for most people to be patience with j&t. Furthermore, i have a friend who used j&t service and her parcel are opened by j&t workers and left with few things upon receiving the parcel.

My aunt sent me an parcel (tracking# [protected]). It was quite impressive to know the shipment from Kota Bahru to Klang took only a night. Everything went well until the shipment is on-hold due to uncontrollable situation. I tried to call to LDC S.PERDANA 608 at +[protected] and the call is busy for hours. I wanted to tell at least somebody that I want to self pick up by tonight (14-June) because the LDC is close by 8pm. I even called the 24hours customer servise. Self servise and the call ended by itself before I could say anything. The live chat is even disappointing. I done key in the information and email return failed because of mailbox burst?.. it's really not responsive customer servise.

J&T delivery throw it into my house and give a horn then went off. Never wait for me to collect. Can't even wait for few second. My item in parcel is missing because off the parcel is open. I think J&T open it and don't want us to reject it and just throw it.

Dear sir/ madam,
I had two parcel on 12th june.
1 of it already delivered n received by customer. Yet, another 1 still stuck at sgr gateawy kuala selangor until today. And its urgent parcel. Why this things happen. The tracking number of parcel that stuck is [protected]
Its really frustrated me.
Kindly check for me.
Thanks you

The parcel i received today (14/6/2021) was thrown into my house by the delivery agent. This is unethical and unprofessional as we put our trust in you and let our valuables transferred through your service. The dispatch guy just shouted "Hoii" from far and throw the parcel into my porch and just went away although i was on my way to collect.
Tracking num - [protected]

Saya tnggu je jnt ketuk pintu tapi tak, dia tinggal barang saya dalam peti surat je. Lepastu baru dia chat kata barang kat bawah dengan alasan kaki terseliuh padahal saya punya husben ada je dekat bwh tgk dia letak barang dalam peti surat. Lepastu boleh je hantar barang dekat rumah bwh2. Haritu smpai terbuka saya punya peti surat dia sumbat barang dan harini letak dekat bwh lagi dia chat send gambar. Orang yang sama juga ye. Takda rasa bertanggungjawab lansung atas barang cust. Dah tahu diri tu pemalas tkyah kje hantar2 brg

pihak J&t langsung tidak ada ketuk pintu rumah.. dan saya ada terima panggilan mengatakan bahawa barang saya di letakkan di peti surat sahaja..
Pihak j&t harus tunggu sehingga saya ambil barang tersebut bukan call dan terus tinggalkan begitu saja.

Tolong bertanggungjawab di atas barang2 customer. kami bayar cas courier bukan utk di layan sesuka hati begini.

My parcel status on hold and it showing uncontrollable situation. My item is not send out from the warehouse for 2days already. Is it missing? Can u please solve the problem as soon as possible please thankyou

Hi, my name is Simon and my tracking number is [protected]. My item shipped out on Wednesday and impressively reach the branch on Thursday noon time. And updated On hold due to after office hrs on that day. Then expected to receive by next day but unfortunately the status keep repeat the same on the following 3 days.
1st day 10pm, 2nd day 8 pm, 3rd day 6pm, 4th day 8pm.
Just curious, is J&T only remind on my parcel EVERYDAY after OFFICE HRS? Expected if today miss the delivery then shd arrange by following day. How come everyday repeat the same thing? I just want to know what happen actually.

My name is Aisya Vania and my tracking number is [protected]. On the 10th of June 2021, my parcel was on hold due to an incomplete address. The rider had called me however I did not pick up the call. I called the rider an hour later and had clarified my address with him. This is the riders' number:([protected]). He told me he will send the parcel on the next day which is on 11th June 2021. On 11th June 2021, I did not receive any calls or parcels. On the 13th June 2021, I checked my item status and the status changed to delivered (12th June 2021 @ 19:21). I did not receive any parcel on that day. I checked the proof on the tracking website and it was a blurry image. I need my parcel now. Please check back and track my parcel back. I need it asap. Thank you

Barang saya sampai di jnt krubong 308 pada 8.6.2021 tapi sampai sekarang tidak delivery. Sedangkan barang saya yang sampai kemudian pun da dapat. Saya perlukan barang saya segera. Saya da whatsapp saya da call tapi tidak di balas. Saya faham banyak barang tapi da seminggu. Barang saya yang kemudian sampai di krubong 308 pun da delivery.. Tapi yang ni sampai dulu pun tak delivery lagi.. Whyyyy!

Barang dihantar tanpa dimaklumkan kepada penerima dan tidak dihantar pada rumah alamat yang dinyatakan malah hanya meletakkan didalam peti surat tanya memaklumkan pada penerima. Barang yang dihantar juga rosak teruk. Penghantar j&t memberi alasan telah datang ke rumah dan mengetuk pintu tetapi tiada maklumbalas daripada penerima didalam rumah. Hal ini adalah tidak munasabah dimana terdapat keberadaan pemilik rumah dan penghantar langsung tidak mengetuk pintu rumah. Penghantar juga seperti menyalahkan penerima kerana tidak mendapat barang yang dihantar selepas menerima aduan barang tidak diterima kepada penerima dan berkomunikasi melalui aplikasi whatsapp. Barang lain yang dihantar juga diberi alasan sama malah telah memberi alasan sudah menelefon pemilik barang tersebut. Hal ini juga tidak munasabah kerana tiada panggilan masuk kepada penerima dan penghantar barang hanya memaklumkan kepada penerima dengan menghantar mesej melalui aplikasi whatsapp berserta gambar yang menyatakan telah meninggalkan barang di peti surat kawasan blok rumah berkenaan

[protected] my parcel staff JNT hold at LDC LUNAS 602.reason but weather, but after call JNT staff, JNT staff says my parcel very big, so JNT service not free, i paid for what ?This bad service by JNT LDC LUNAS 602.

Dah 3 hari peram barang kat klang jaya tu. Housemate sy dh 2/3 parcel smpai. Saya satu tu je xsampai2.

penghantaran 9.06.2021, pukul 1.48 petang dari J&T Chini 5
isi bungkusan adalah barang kemas berat 8.1gram utk dihantar kpd penerima normala binti ibrahim alamat no1265, lorong gelama 1, taman samudra sri manjung perak.
barang sampai 12.6.2021 pkl 7.42 mlm.
barang bungkusan terdapat kesan yang telah dibuka, barang saya hilang tp diganti dengan ubat.

where is my parcel ? kalau x dapat nak hantar please call me then i boleh self pick up .

I would like to withdraw my payment of COD due to wrong item delivered. Hoping to resolve this issue asap

I send my product to buyer on 03.06.21 (Thursday afternoon). Until now my customer still not receive the products 12.06.2021. Already 10 days still not deliver the product at Sungai Besar Selangor. My customer want to cancel the order because of late receive the products by J&T Express.Not fair to me because not my fault.

NO TRACKING: [protected]
Tarikh Hantar: 27 April 2021
Alamat Penerima: Marysia James, Jabatan Perkhdmatan Veterinar, Wilayah Perseketuan Labuan.

Saya masih belum menerima barang yang telah dihantar pada 21 April 2021 sehingga hari ini11 Jun 2021. Dalam sistem barang hilang di Kota Kinabalu. Mohon untuk tindakan siasatan segera. Terima kasih.

Marysia James
[protected]