Menu
For Business Write a review File a complaint
JustAnswer Customer Service Phone, Email, Contacts

JustAnswer
Reviews and Complaints

www.justanswer.com

Learn how the rating is calculated

3.4 26 Reviews 1478 Complaints
Claimed
JustAnswer has claimed their business profile
Write a review File a complaint

JustAnswer Complaints 1478

ComplaintsBoard
J
9:08 am EST
Verified customer This complaint was posted by a verified customer. Learn more

JustAnswer refund not given

I had 2 short answers for a computer question which did not solve my problem and i did not authorise the payment yet £22 was taken out of my credit card account. I have tried several times to get it refunded and although it shows up on my justanswer account as money available for refund i can not get them to refund my account. It is impossible to contact them directly.

Many thanks j.

Read full review of JustAnswer and 4 comments
Hide full review
4 comments
Add a comment
S
S
suzanne shaw
Nashville, US
Feb 16, 2011 10:12 pm EST

I asked a computer question of just answer tech support. The tech was unable to solve my problem, but I was charged anyway. My email is suzanneshaw@bellsouth.net The date was 01/21/11

M
M
mcginnis shannon
rodney, US
Jun 02, 2010 8:32 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

This isn't really a cmplaint imade a payment thru my visa and did not think it went so i sent it also paypal so now i have payed twice would you please send one back to paypal again this is not you mictake it is mine could yhou help me on this bothe payment went thru on the first of june for the amount of 38. 00
Thankyou very much
Mcginnis shannonjr.

N
N
NORBERTO LOMBARDO
AR
Mar 13, 2012 3:23 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Debito automatico todos los meses de 15 dolares que no he contratado

Nick - JA Help
Nick - JA Help
San Francisco, US
Jun 02, 2010 2:53 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hi mcginnis shannon,

We'd be happy to help resolve your issue. I'm Nick and I work for JA. I have sent you a direct message so I can take care of you immediately.

Of course, you may also contact us anytime through our Help page. Our customer support team is available 24/7 to help.

Thank you for your patience.

- Nick

ComplaintsBoard
N
8:05 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

JustAnswer unauthorised billing

I paid £17 for an answer to my plumbing problem but now find I am being billed £17 per month for unlimited service which I definately didnt sign up for. S far thyey have drawn an additional £34 from my bank account. The only telephone number I can find is in the States, which is great if you are in the UK. I went back into the site using a different email address etc with the same problem and the sign up definately does not say that the fee will be recurring. This is definately an unlwaful scam, which is a shame because the advice that I received from the plumber in the UK was good. I have left two or three messages on the site contact section where they say that they will contact me within 24 hours but no contact. The money has been taken directly from my bank and I cannot easily claim back. If anyone knows how I can contact these scammers then I would be pleased to hear from you. Thanks

Read full review of JustAnswer and 1 comment
Hide full review
1 comment
Add a comment
R
R
Ruu
GB
Jun 06, 2011 8:24 pm EDT

Have you managed to get your money refunded? we have just discovered they have done the same to us and wondered if your complaint has been resolved?

ComplaintsBoard
B
10:26 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
JustAnswer has left an official reply on this complaint.

JustAnswer over charging

I asked for advise from this company and paid the required fee, that was in november 2010.I was billed again in december 2010 for the same service which I didn't require or ask for please advise, Brian.

Read full review of JustAnswer and 5 comments
Update by Brian71
Feb 21, 2011 5:47 am EST

Hi, after raising the above issue with justanswer lawyers I was contacted and the matter was dealt with very quickly and the £22 was refunded into my account, thanks.

Update by Brian71
Jan 01, 2011 10:07 am EST

I asked for advice from justanswer lawyers in november 2010 and duly paid the required £22.00 fee through my credit card.I have just been billed again on my card for no reason on 30/12/2010.I did ask for any other advice why have I been charged again, regards Brian.

Update by Brian71
Jan 01, 2011 10:03 am EST

I also had £22.00 taken from my account for no reason how do I go about getting it refunded.I had dealings with this company in november and paid £22.00 for this, only to be charged again in december, please advise.

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
5 comments
Add a comment
S
S
Stevo578
Eccleshall, GB
Dec 19, 2010 2:55 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

In Septmber of this year (2010) I asked a question online of JustAnswer and agreed to pay the £22 fee. I find that instead of a one-off payment these scheisters have been taking £22 every month since out of my bank account. These people are crooks and should be shut down immediately and then prosected.

C
C
colinwager
North Walsham, GB
Apr 05, 2012 10:42 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

can anybody addvise me please?

C
C
colinwager
North Walsham, GB
Apr 05, 2012 10:41 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I had dealings with this company back in 2011, i paid my fee and have found out they have been stopping 57 pounds a month out of my account. as a single parent on low income I an devistated that they have ROBBED ME. how do i get my money back?

H
H
Harry Haber
Sydney Rose Bay, AU
Jul 12, 2011 1:13 am EDT

I made a request from just answer lawyers on one occasion the 6/6/11 and billed on that occasion and again on 4/7/11 no request was made. I have been overcharged without my consent email address harryhaber@hotmail.com

F
F
frederico112
Pikering, CA
Feb 21, 2011 1:52 am EST

They say sorry and keep the money..lawyer...even there moms dont like them

ComplaintsBoard
A
1:51 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

JustAnswer Charging every month on my credit card

I have done a question a dr. ? On that website on june 2nd and since then i have been charging monthly uss 18. 54 on my credit card, how can i stop it? Please? I see there are lots of complaints about them, so how cant stop them? Hoping you can resolve this. Thank you

Read full review of JustAnswer
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
J
10:25 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
JustAnswer has left an official reply on this complaint.

JustAnswer charging unauthorised fees to my credit card

In July I requested the answer to a question related to problems with my computer from JustAnswer.
The agreed fee was $22 for the answer provided. Since that time this company has been removing the same amount from my credit card account at the beginning of each month without my Authority. (To which a further tax amount of $0.66 is added)
I will be demanding an answer from them by e-mail with a please explain request and a further request for the unuthorised withdrawal amounts to be refunded. The follow up will be to pursue legal advice and to place a notification on the internet concerning this scam.
In the meantime I would appreciate your advice as to how an immedite STOP PAYMENT order can be place with the relevant bank with which I have the credit card account.
My e-mail address is : [protected]@graduate.uwa.edu.au

Read full review of JustAnswer
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
F
4:30 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

JustAnswer withdrew£21 without authority

I contacted this company with a problem I was having with my Vauxhall Zafira car. I agreed to pay £21 on condition that I was satisfied with their answer to my problem. Since I was not satisfied I assumed that no payment would be taken.However, on looking at my latest bank statement I find that on October 15th £21 was withdrawn, without my authority, from my account.
I intend going into the bank tomorrow, to try and ensure that no further withdrawals are made.

Read full review of JustAnswer and 1 comment
Hide full review
1 comment
Add a comment
F
F
frank cloninger
Panama City Beach, US
Jan 04, 2011 10:41 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

i would like to have a number to call and stop money from coming out of my acount frank6487@netzero.net

ComplaintsBoard
S
12:53 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
JustAnswer has left an official reply on this complaint.

JustAnswer fraud/deceptive advertising

To put it succinctly, JustAnswer.com was at the time of my joining, November, 2, 2010 a risk free 30 day trial for $60. It stated that for THAT 30 days I could ask as many questions I wanted for $60 and could cancel anytime and would not be bound to any contract yada, yada. It was simply to check them out.

I did and LOVED the person I received, however, I had not realized (my own fault) the JustAsk was a non-legal advice site. Well naturally, all my questions were legal and since the person I worked with was so great I even gave him a bonus (he deserved it IMHO). That was the last time I used the site, perhaps the 2nd and 3rd or whatever to respond to his queries. I spoke to him a last day and may have continued yet JustAnswer wanted MORE MONEY! What happened to TRIAL UNLIMITED. So I cxled within the 30 day period and they said IF I DO THAT, I WILL BE CHARGED FOR EVER ANSWER EVER RECEIVED. What is this all about? What do I do? I'm barely making it on my own thus JustAnswer. Why do they prey on people like us? EVERY ANSWER? Sometimes it was one sentence. What was the $60 UNLIMITED 30 DAY TRIAL ABOUT?

They answer any email "pronto" to threaten me but NO ANSWER for help. What is this? All my best. BE CAREFUL! Squeaks going broke

Read full review of JustAnswer and 47 comments
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
47 comments
Add a comment
O
O
Opilters
US
Apr 20, 2011 2:55 pm EDT

I entered my $1 "deposit" through PayPal on 4/1/11 to ask a neurology question. The site says answers within minutes, maybe hours. Three days later I had no answer. I finally figured out how to ask for a refund, and on 4/10 was informed, "We will process your refund manually, usually within a day". It is now 4/18/11 and I have received no refund.

U
U
100%Unsatisfied
Kalbarri, AU
Jan 13, 2011 7:42 am EST

You are a mob of thieving and corupt ###. Not only was your advice incorrect, but you unauthorised charged my credit card twice. What a 'rip off' company you operate.
Thanks for the inconvenience of lodging a complaint and having to cancel my previous credit card. I do hope that the Police will catch up with you.

P
P
pit boss
US
Sep 11, 2010 2:44 pm EDT

Submitted question and $15 deposit - answer given was useless - asked for another 'expert' and have not heard from anyone else- going on 2 weeks now. Requested refund 3 times. No reply. Will take to BBB and State Fraud.

P
P
pawnraider
Omaha, US
Aug 14, 2010 1:05 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I paid to have my question submitted to an "expert" and I received an email stating if I want to view the answer I have to pay an additional $3! And when I try to log in to the site and/or ask for help on their help page I keep receiving a message "This email address already exists in our system." This just a way for them to avoid contact with you.

G
G
GregIsTaken
Hornsby, AU
Jun 06, 2010 3:52 am EDT

I asked JustAnswer a question regarding a fault in my washing machine. No response after a few weeks. I have no faith in this "company".

I have since requested a refund. I won't hold my breath, but will lodge another complaint when it doesn't happen in about 3-5 days.

My advice is DO NOT DEAL WITH THIS COMPANY.

C
C
Christine Morrell
Hitchin, GB
Apr 09, 2010 10:04 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I asked a question to one of their solicitors, I never received an answer, but they took £11 from my account. I have sent two emails to into@justanswer.com asking for my money back. I have not received any reply.

D
D
disguestednc
Greenville, US
Mar 13, 2010 10:09 pm EST

Claim to have expert for a specific state for legal but the ones that pop up are in other states and of course receive no reply. I just request to close my account given they continued to ask for a depost which ended up to $60. No way to contact them and definitely disappointed. I had used them before for other questions, but the legal is definitely a joke

R
R
Robyn m. Wild
Charlotte, US
Dec 16, 2009 10:43 am EST

Used their medical site 12/14/09. Agreed amount was $18.00. One question asked, One accepted answer. Case closed, right? No! They double charged the amount agreed upon $18 now totaling $36 and on top of that I was charged an additional $52.20! My intention now is to go to my bank and file fraudulent charges against justanswer.com as the do not respond to any of my inquiries.

E
E
ed beskid
n.providence, US
Oct 24, 2009 8:51 am EDT

answer was not exceptable and did not select accept but my cc was charged anyway now i have to fight with my cc company

V
V
viv123
Hailsham, GB
Oct 10, 2009 5:30 am EDT

I submitted a question to Justanswer and paid £6.30. I was told the money would only be taken from me if I accepted an answer. I haven't had any answers at all but the money has been taken.

ComplaintsBoard
K
12:20 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

JustAnswer incorrect debit £13. 00 off my credit card

I have had a debit of £13.00 taken of my mastercard credit card. I do not know what this is for and I dont want it to happen again. I did use this service earlier in the year but paid for it, and now they have debited my card again with out permission and not at my request. I contacted my credit card company and they say I have to ring the Merchant and the merchant shows as COmputer Network/Information Services (internet) but I dont know how to contact them. This site came up when I put the JUstanswer site into the internet. Hopeyou can help.

Read full review of JustAnswer
Hide full review
ComplaintsBoard
P
1:51 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

JustAnswer no response to question but money taken out of my account. £28 and a further £38.

I sent a legal question on line to Just Answer and waited all day but no reply came on two occasions, this was on 10th November. On the 11th November my account shows two withdrawals - one for £28 and a further one for £38, neither of which was sanctioned by me. How can I recover my money.

Patricia Yates
e mail [protected]@talktalk.net

Read full review of JustAnswer
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
Y
3:32 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
JustAnswer has left an official reply on this complaint.

JustAnswer no refund, no reply from customer services

Asked a question in the TV/Electronics section. Got the answer after 2 days - I have had my issue resolved by then as it was quite urgent.
According to the "how it works" information on the website, it was all perfectly fine for me not to accept the answer, to not to pay for the advise and to request a refund (refunds possible for up to 1year from the date of initial deposit, they say).
Wiithin the 2 weeks time I have requested refund 4 times...Guess what...NOTHING!
I submitted a query to customer support..Guess what...NOTHING!

And here are just some examples of the scam being pulled out right in front of the silly, silly public (like me...)

"...The Shockingly Simple JustAnswer® Promise:
If you’re not happy, you don’t have to pay.
Wow, that’s a pretty bold statement. But we’re standing by it..."

"...Decide if you want to pay your Expert Your personal deposit remains in your JustAnswer account until you decide to spend or withdraw it. Satisfaction is fully guaranteed!..."

Read full review of JustAnswer
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
J
2:59 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

JustAnswer they keep taking money out of my account monthly

About 5 months ago I asked a medical question, and paid $18 for the advice. Since then every single month they have gone into my account, and charged $18. I have written them and asked them to stop, and said for someone to contact me. I have had zero contact with anyone. I will now go to my bank and inform them to not pay anything from this company. PLEASE BE INFORMED THAT ONCE THEY HAVE YOUR CREDIT INFORMATION THEY KEEP USING IT.

Read full review of JustAnswer and 9 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
9 comments
Add a comment
T
T
tired and sick
Vansant, US
Dec 19, 2011 9:10 pm EST

I asked a simple one time question. The answer I got was its okay, don't worry. Well if I hadn't worried I would died. I had emergency surgery last week. Not sure if it "cancer" yet. I cancelled this so called one time deal and now have been two time in less than a month for $35.00. I cann't afford that. I got in touch with my credit card and they locked my accout, they refunded one month and the I have to see about getting back from the web site. This is a rip off! Big mistake letting them fonies know your account number..

S
S
Sylvia Sessler
FR
Feb 28, 2012 5:51 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

In the month of November 2011, I got in contact with Just Answer Doctors in order to have some medical information because I was diagnosed with a serious disease. I had one contact and dropped it since I didn't find that the information they provided met my needs. Since then, regardless of the fact that I have never contacted them again, my bank account is being debited of 40€ each month, that is December, January and February. Tomorrow I will go to my bank and ask them to block any payments coming from this dishonest site Just Answer Doctors.

C
C
Cayce
Burpengary (Brisbane), AU
Nov 15, 2011 10:45 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

On 7th October 2001 I sought a medical opinion by email from Just Answer Doctors and was charged $42.00 which was withdrawn from my Master Card. I also was charged $40.81 by Just Answers Doctotrs again on 7 October. On 14 October, Just Answer Doctors once more charged me $42.00. Now on 14 November I was charged another $42.00. Other than my initial request I have initiated no subsequent dealings with Just Answer Doctors yet they have been withdrawing money from my Credit Car4d (Mastercard) Account. They have withdrawn an aditional unauthorized $124.81 from my account. I want the amount of $124.81 representing unauthorized withdrawals to be refunded to my account. My email is cejlor8@bigpond.com.
Kevin Crowley
Phone 07 [protected]

J
J
jean griffith
Felton, US
Jan 05, 2011 7:14 pm EST

justanswer doctors keep charging me $38.00 a month when i never got any answer from them. i did not know that the charge are an on going thing. i have ask them to remove this charge from my crdit card since september when i first contacted them, if fact the same day stating i never got an answer to my question. january 5, 2011 at this time my bill to them is $114.00

E
E
eleanor white
ormiston 4160, AU
Apr 13, 2012 12:26 pm EDT

I would like to know why I am getting $100 taken out of my credit card...I have already cancelled my subscription...I would like you to reimburse my credit card...I do not want to be part of this scam anymore..& take my name out of your lists..i did get an answer from one of your doctors.& was satisfied..Only thought I should pay only once..
Thank you Eleanor White Australia
42ellena@ihug.com.au

M
M
m berry
Dundee, GB
Oct 26, 2011 1:19 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

i have just received another bank statement and just answer doc have taken another £5 OUT OF MY ACCOUT i do.nt ever remember ever signing up with themthis is stealing will someone please tell me if they have a phone No. for this lot or e.mail addressi would be obliged i have beeb in touch with my bank and if i do not get satisfaction from just answer doc the bank will deal with this nasty company get on you skates just anwer doc and stop this fiddling

J
J
J.Windon
AU
Mar 31, 2011 4:28 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

WOW, I am in the same situation & mine has been $30 since July 2010, and now having trouble with Bank as they said i agreed on this monthly service! I am though going to take further action! I was told you can go through the Fedral Police in your state? I am going to try what ever it takes, never know may see me on TV one day to warn people. I only paid (i think) as so long ago, that too me it's a lot longer than July 2010!
The Bank told me what to do on "JustAnswerDoctors" site to STOP the money from coming OUT! It has really upset me, as on very low income due to Workers Compensation. I have never thought of them, never had any messages in my email account and NO other communication from them, only the once the very first time like i said, i believe longer than July 2010! Have any of you had any feedback from them either?

M
M
M-L Reifschneider
Raleigh, US
Jan 16, 2011 6:58 pm EST

I agree 100%. This is a scam organization EVERYONE needs to be made aware of!

M
M
M-L Reifschneider
Raleigh, US
Jan 16, 2011 6:57 pm EST

I too am getting repeated monthly charges to my credit card for services not received! This is a scam operation EVERYONE needs to be aware of. I used them once 3 mos. ago, received unsatisfactory answers and told rthem so. I printed off an email response from them stating they were unhappy I was disatisfied with their service, yet every month they keep charging my credit card with $45.00. PLEASE BEWARE of this scam organization! M-L Reifschneider.

ComplaintsBoard
J
2:24 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
JustAnswer has left an official reply on this complaint.

JustAnswer agreement disclaimer protocal

JustAnswer $23 fee. Nov 4, 2010. No, I didn’t sign their Disclaimer. Who would. But I am nervous that they have my charge card number. Also frustrating, I can’t find a way to phone them or send a direct email complaint. All communications are locked behind their website. J. Caldwell, Wheeling IL.

DISCLAIMER
Please click "I Agree" below to continue.
Information in questions, answers, and other posts on JustAnswer ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, and are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.
Don't show this disclaimer again

Read full review of JustAnswer
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
J
4:40 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
JustAnswer has left an official reply on this complaint.

JustAnswer justanswer.com taking money

I used Just answer once in July for a legal question. I agreed to pay $18 for the one time service. I have been billed $18 (unknowingly, since I have not paid attention to every charge on my account) the next 3 months. I was never told or agreed to a subscription for this website. I think they are running a shade tree business with the intention of getting over on people such as myself, who do not scrutinize their monthly statement closely. I go to the account section on just answer.com, and there is no option to turn off any recurring billing, as it states in the help section of the website. I will contact them via telephone and request a complete refund for all four $18 charges. I will update this post and let you all know if my request was accommodated.

Read full review of JustAnswer and 5 comments
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
5 comments
Add a comment
B
B
Benjoh
Waynesboro, US
Apr 09, 2012 9:00 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

If Adam's company is indeed Collection Attorneys, they have to follow FDCPA RULES. If in the agreement that you so willingly accepted, did you read it before you checked it? However attorneys should not scam people out of their money by continuing to collect for 5 seconds of your time. So if you people feel that this is a scam, then report it to the Federal Trade Commission and your state Attorneys Office of Consumer Complaints.
I am not an attorney, but I have had many great advice from attorneys from all over the United States by telephone and not the Internet that has helped me. Unless you have gotten a Summons that you need to answer, you do not have to answer letters written to you by collectors. More over, you need to ask for proof within the first 30 days of the first letter (those letters address to you without a return address) using FDCPA RULES. Collectors are suppose to to stop all calls during the thirty days of receipt of that letter. Be sure to sent the letter certified return receipt to be sure they got it. Okay if you do not hear from them and they call you, then send them a Certified Mail Cease and Desist Letter. They will have to stop contacting you, except to send you a letter stating that they are not going to contact you. Attorneys offices that collect do have to follow these same rules. They are not exempt from contacting you. Like when I go to court, I hope within a few weeks, I can shut down 2 collection agencies in one blow. We have our information and it is damaging to both companies.

S
S
Sydney Steve
Brisbane Metro Area, AU
Apr 08, 2012 12:15 pm EDT

These guys are scam artists. They quote Australian law, but they are in the US, therefore they're advice is illegal because you are not registered to practice law in Australia, and secondly, you repeatively bill my C.C without my consent so that is Credit Card fraud. So, tell me this, what repudiable law firm allows itself to do credit card fraud and get investigated by the Police?

So, my advice, go see your bank and get the CC entry reversed as a "non authorised transaction", or " unable to apply voucher" and get your money back. See if the bank can bloakc their entries, or you may have to get a new credit card to stop thei scam antics

J
J
Johnny E
London, GB
Jan 06, 2011 11:04 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I've just found a load of charges on my account too. They are a real company, however - I used them once successfully, but the 2nd time a helper got half way through helping me then disappeared, and seemed to tell his friends to do the same - he then charged me for answering the question 2 months later!

I don't think the post above is helpful to anyone's cause, as it clearly makes no sense - but I hope I will be getting some kind of pm too!

B
B
Benjoh
Waynesboro, US
Nov 22, 2010 12:46 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I am ashamed of Adam for saying what he just did here. If the person has paid your company a fee than your company is obligated to help. Your company is anyway nothing but a bunch of collectors. You have no interest in helping. Most Collection Agencies today have to comply to FTA,
JA does not. Why? Because they come under attorneys. There is a separate rule for attorneys. But this does not mean you people get to harass people all the time. Also people as this man writes and tells your company to not take anymore money from his account, you have better do it. And if he is due a refund, get it to him. Mister, I am a watchdog.

K
K
Katyo65
Carbondale, US
Nov 09, 2010 1:17 pm EST

I agree this company is not a company but a scam to collect money for nothing.

ComplaintsBoard
A
8:41 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
JustAnswer has left an official reply on this complaint.

JustAnswer fraud/no refund/false advertisement

This website disclaimer advertised free answer to your question if you are not satisfied with your answer. As long as you place a "goodfaith deposit" of 22.00. So I gave them my paypal account # which had no balance but is linked by checks from my bank account. I asked my question, and instead of getting an 'answer' the "expert" wanted to chat and I did not want to so I denied to accept the answer. The contract on the website says it "justanswer will not charge your account unless you click on the accept answer button" of which I never did. I have tried to contact them about a refund the first 2 times no reply, the last time I was sent a receipt that said they did credit my paypal account back 21.36. Which has still not gone gone through! I just noticed this site has many other complaints on just answer and I am appalled and I only wish I had read this site before I handed over a link to my account!

Thanks for your help!

Copy of the e-mail

Service message

Refund confirmation

Hello,

This message is to confirm that we have processed a refund in the amount of $21.36 on your justanswer® account.

Your credit card info:. Your paypal account: [protected]@msn.com.

Transaction id amount time
7383014 $22 10/14/2010 9:31:11 pm

Read full review of JustAnswer and 1 comment
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
1 comment
Add a comment
D
D
Derek L
US
Aug 26, 2011 6:53 pm EDT

Just answer did sort out my printer problem o.k, However, my credit card company has just informed me that a fraudulent purchase has been made using my card details! The last time I used this card (via Norton Security) was with Just Answer. This has never happened before as I am very careful usually. Comments from Just Answer would be appreciated. Derek

ComplaintsBoard
P
10:33 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
JustAnswer has left an official reply on this complaint.

JustAnswer debits on my visa account

Some 4 months ago i used Just answer to seek information about a Computer problem. I received an answer, which was not helpful, but understood a charge was in order. Since then, each month I receive a charge of $22.00 from this company.I want a. For this to stop and b. For charges beyond the first one to be refunded

Read full review of JustAnswer and 9 comments
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
9 comments
Add a comment
M
M
Mogens Boe Nielsen
DK
Mar 20, 2012 7:09 am EDT

Forsøg på snyd fra dette USA firma

M
M
Mogens Boe Nielsen
DK
Mar 20, 2012 7:07 am EDT

To Whom it may concern! My name is Mogens Boe Nielsen and I was with just Answer long time since to get help with my computer problem, in the end upsolutley nothing was done or resolved, I did not get an email back either, and today I found out on my Bank statement You charged me DDK 235, 00 for upsolutley nothing!
boeinge02@gmail.com

R
R
Reg Whitehead
AU
Mar 19, 2012 7:43 pm EDT

from regsherry@internode.on.net. I recently purchased a tablet and was offered free advice on operational matters from "justanswer tech sprt" which did not fix my problems anyway. I have had some emails since offering to help but I did not accept the offer for help.
Now I find that I have been billed twice, $27 EACH time. Please stop this billing and refund my $54.
Sincerely Reg Whitehead.

R
R
Roswitha Vorhauser
Eagleby, AU
Aug 09, 2011 7:19 am EDT

To Whom it may concern!
My name is Roswitha and I was with just Answer last week to get help with my computer problem, in the end upsolutley nothing was done or resolved, I did not get an email back either, and today I found out on my Bank statement You charged me $ 37.08 for upsolutley nothing! I'm really outraged about that, because Your site says: only if the problem is solved I have to Pay!

I sincerly hope You will refund that money back to my bank account!
Regards
Roswitha

R
R
Roswitha Vorhauser
Eagleby, AU
Aug 09, 2011 7:11 am EDT

To whom it may concern!
My name is Roswitha and i was with just answer last week to get help with my computer problem, in the end upsolutley nothing was done or resolved, i did not get an email back either, and today i found out on my bank statement You charged me $ 37.08 for upsolutley nothing! I'm really outraged about that, because Your site says; only if the problem is solved, i have to pay!
I sincerley hope You will refund that money into my bank account!
Regards
Roswitha

E
E
ernie83
Melbourne, US
Feb 12, 2011 12:48 pm EST

where do we view our answers?

E
E
ernie83
Melbourne, US
Feb 11, 2011 4:39 pm EST

I had a $28.00 charge on my discover and called just answer. The person i talked to said it would be removed and i would get a confirmation email. Haven't recved it yet. How long should it take?/

U
U
Uncola7
123123123123123, US
Dec 17, 2010 1:01 am EST

Hey gatortracks, that ### doesn't work. The entire process is ### because there is no "on off button".

T
T
Tina Ewane
Croydon, GB
Dec 09, 2010 4:32 pm EST

I asked a question on the 10/11/10. The advice was poor advice. I asked the lawyer to stop as time was of essence. I didn't press the green button for payment. How on earth did Justanswer collect not one payment but two payments. One dated 11/11/10 and the other 15/11/10? Is this process beginning to abuse accounts? I want these payments refunded to my account asap and I will contact my bank as well for this unprofessional conduct. You don't collect fees where a satisfactory job was not rendered. That is your charter!
Tina Ewane

ComplaintsBoard
R
7:26 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
JustAnswer has left an official reply on this complaint.

JustAnswer unauthorised payments from my account

£ months ago I asked for help and wsa told that the charge for this would be the equivalent of & pound;21 (They quoted in $'s).
The advise they gave was to contain a high street retailer.
They have continued to take the & pound;21 from my account for the past 3 months
How can I stop the payments please
Thanks
Kathy

Read full review of JustAnswer
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
M
6:01 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I cancel the membership on first day. They said they would, but they don't. They been take fees from my debit card. I bend getting overdrafts on my checking account. I e - mail them back in augest I recieve none respondence from. So again in october 4th they toke out another$30. 00 and again another overdraft. I want my money back$120. 00 and $75. 00...

Read full review of JustAnswer
ComplaintsBoard
A
5:12 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
JustAnswer has left an official reply on this complaint.

JustAnswer unauthorised payments taken from account.

I went on line to ask a Mechanic a question re a heater blower malfunction in my BMW car.I agreed to pay the one off payment of £22.00.This was for one time only.Since then further amounts to the same value have been taken without my authority from my account.This has happened on two further occasions.As stated by me I agreed to only one payment and therefore want a refund of the money amounting to £44.00 which has been unlawfully removed from my account.Incidentally the advice I was given was totally wrong and made no difference at all.

Read full review of JustAnswer
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
M
8:10 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
JustAnswer has left an official reply on this complaint.

JustAnswer taking more money than I agreed

I asked a question on the Just answer web site in April 2010, it was answered to my satisfaction and I opted to pay from the options given to me a total of £7.00. I have not used the web site since and yet every month the company Myjabill.ComCa take £7.00 from my account. How do I stop them? How do I get the money back?

I have emailed them with no reply.

Read full review of JustAnswer
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
M
8:39 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
JustAnswer has left an official reply on this complaint.

JustAnswer taking money out of my account without permission

I was referred to Just Answer by British Inland Revenue informing me You would solve my problems but alas you did not so I cancelled my membership within 24 hours but I have been charged 11 Pounds sterling every month since april this yearamounting to 55 pounds sterling> You are charging my account (last 4 digits pn caard 4009)
name Mr I.M.Grant 49 Wensley Road woodthorpe Nottingham NG 5 4JX UK Tel no UK [protected] I want thids sorted out before bring solicitors into it. An urgent reply is requested. Ian M. Grant
message ends

Read full review of JustAnswer
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review

JustAnswer Reviews 0

Looks like JustAnswer has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

About JustAnswer

JustAnswer is an online platform founded in 2003 by Andy Kurtzig, designed to connect users with verified professionals across various fields. The platform offers a diverse range of experts, from law and medicine to home improvement and electronics, ensuring users receive accurate and reliable advice. Experts undergo a rigorous vetting process to maintain high service standards, and the platform operates globally with 24/7 availability. Users can choose between a subscription-based model for unlimited access or a pay-per-question option. JustAnswer values user feedback through a rating system, helping maintain quality and allowing new users to identify reliable experts. The company acquired Pearl.com in 2012, expanding its range of services and expert network. JustAnswer is also involved in philanthropic initiatives, such as disaster relief efforts. The platform's innovative approach has earned it various awards and recognition, being featured in prominent publications like The Wall Street Journal, The New York Times, and Forbes.
How to file a complaint about JustAnswer?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate and click on the 'File a Complaint' button, which you can find at the top right corner of the website.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with JustAnswer. Make it specific and clear, such as "Unresolved billing issue with JustAnswer" or "Poor customer service at JustAnswer".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with JustAnswer. Mention key areas such as the quality of the service provided, the responsiveness of customer support, accuracy of billing, and any misleading information you may have encountered. Include specifics about any transactions you had with the company, such as dates, amounts, and services in question. Clearly describe the nature of the issue, including any steps you took to resolve it and how JustAnswer responded. Explain how this issue has personally impacted you, whether it's through financial loss, time wasted, or stress incurred.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as email correspondence, screenshots, receipts, or chat logs. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue with JustAnswer. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service correction, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint about JustAnswer on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any replies or resolutions offered by JustAnswer or other users to address your complaint.

Frequently asked questions (FAQ) about JustAnswer customer service
Expand Collapse all
Is JustAnswer a legitimate platform for seeking expert advice online?

Yes, JustAnswer is a legitimate platform that connects users with experts in various fields, such as legal, medical, automotive, and more.

Are the experts on JustAnswer qualified and experienced in their respective fields?

JustAnswer claims to have qualified and experienced experts available to answer users' questions and provide advice.

How quickly can I expect a response from an expert on JustAnswer?

Response times on JustAnswer may vary, but users can generally expect a response within a few minutes to a few hours, depending on the complexity of the question and the expert's availability.

Can I trust the advice provided by JustAnswer experts?

While JustAnswer aims to connect users with knowledgeable professionals, it's essential to verify the advice received with other reputable sources or consult a local professional if necessary.

Is my personal information secure on JustAnswer?

JustAnswer uses encryption and secure servers to protect users' personal information. However, it's essential to use strong passwords and secure internet connections when accessing any online service.

How does JustAnswer handle customer support and inquiries?

JustAnswer offers customer support through email, live chat, and phone. User experiences with their support team may vary, so it's essential to read customer reviews to gauge overall satisfaction.

Can I find user reviews for JustAnswer online?

Yes, you can find user reviews for JustAnswer on various websites and forums. Be sure to read multiple reviews to get a comprehensive understanding of other users' experiences.

Are there any hidden fees or charges when using JustAnswer?

JustAnswer offers a subscription-based service, with fees depending on the selected plan. Be sure to review the terms and conditions before signing up.

Does JustAnswer offer any promotions or discounts for their services?

JustAnswer may offer promotions or discounts periodically. Check their website or sign up for their newsletter to stay informed about any special offers.

Can I trust the expert ratings and reviews on JustAnswer?

While JustAnswer aims to provide accurate expert ratings and reviews, it's essential to verify this information with other reputable sources and read multiple reviews before making a decision.

How do I know if the expert I'm interacting with is qualified to answer my question?

JustAnswer provides information on each expert's qualifications and experience. However, it's essential to verify this information with other reputable sources if necessary.

Can I ask follow-up questions to the expert on JustAnswer?

Yes, you can ask follow-up questions to the expert on JustAnswer, usually within the scope of the original question.

Are the payment methods provided by JustAnswer secure and reliable?

JustAnswer uses secure payment processing methods to protect users' personal and financial information. However, it's essential to use strong passwords and secure internet connections when accessing any online service.

Can I cancel my JustAnswer subscription at any time?

Yes, you can cancel your JustAnswer subscription at any time. Be sure to review their cancellation policy for specific details.

Can I use JustAnswer to obtain a formal diagnosis or prescription?

JustAnswer is not a substitute for in-person professional consultations. The platform is meant for informational purposes and should not be relied upon for formal diagnoses or prescriptions.

Does JustAnswer have a mobile app for easier access?

Yes, JustAnswer has a mobile app available for both iOS and Android devices, allowing users to access the platform and communicate with experts more conveniently.

How are experts on JustAnswer compensated for their services?

JustAnswer compensates experts based on the number of questions they answer and the satisfaction ratings they receive from users.

Can I request a specific expert on JustAnswer?

Yes, you can request a specific expert on JustAnswer by searching for their name or by browsing through the list of experts in the desired field. However, keep in mind that the availability of a specific expert may vary.

How does JustAnswer ensure the quality of its experts?

JustAnswer claims to have a rigorous vetting process to verify the qualifications and experience of its experts. They also use a rating system to monitor the quality of advice provided by experts and user satisfaction.

Is JustAnswer available for users outside the United States?

Yes, JustAnswer is available for users outside the United States. The platform offers access to experts from various countries and covers a wide range of topics, making it a useful resource for users worldwide.

Overview of JustAnswer complaint handling

JustAnswer reviews first appeared on Complaints Board on Nov 26, 2008. The latest review Membership was posted on Oct 12, 2024. The latest complaint Membership was resolved on Oct 12, 2024. JustAnswer has an average consumer rating of 3 stars from 1504 reviews. JustAnswer has resolved 875 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
4.4
70989 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. JustAnswer Contacts

  2. JustAnswer phone numbers
    800-942-4543
    800-942-4543
    Click up if you have successfully reached JustAnswer by calling 800-942-4543 phone number 11 11 users reported that they have successfully reached JustAnswer by calling 800-942-4543 phone number Click down if you have unsuccessfully reached JustAnswer by calling 800-942-4543 phone number 12 12 users reported that they have UNsuccessfully reached JustAnswer by calling 800-942-4543 phone number
    Support
  3. JustAnswer emails
  4. JustAnswer address
    P.O. Box 29045, San Francisco, California, 94129, United States
  5. JustAnswer social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 24, 2024
JustAnswer Category
JustAnswer is ranked 13 among 45 companies in the Websites category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.