JustAnswer
Reviews and Complaints

Took my car to a dealership (Ford, Lincoln). They could not find the solution. Instead of taking the car to another dealership and spending more money I decided to ask an expert for advice on justanswer.com for $18. They say if you are not satisfied with the experts advice they will not charge you. They requested me to rate the experts advice. Guess what...I never received any advice from any expert. Insult to injury they charged me $18. Don't even get a glimmer of an idea to use this web site for expert advice, you will only get scammed just like I did.

I landed on the website for a pet question. The site offered a free trial. Just ask a question. If you like the results to can continue with a monthly subscription or pay as you go. I decided if I liked the results I would go with the month subscription. I posted my question. Didn't get a response. Finally more than a day later received an email I could go find my answer. It wasn't an answer it was requesting more information from me. I never received an answer and asked that my free trial be ended immediately. They charged me for asking a lawyer a question and for a months subscription. I received neither and never wanted an answer from a lawyer.

This site is very slow (I waited 7 hours and still didn't get an answer and their agent on the phone didnt flinch or offer to get it answer just automatically refunded). I have had so many problems with this company: not getting responses to emails, rude experts, glitches in the website. I do not recommend the site.

I made an application to get an answer for a fault in the roxio vhs to dvd software my credit card was debited $46.00. I did not receive an answer and request a full refund.
Derrick somerfield e-mail [protected]@netconnect.com. Au

I don't know how they got my credit card number or who they are. They only took $15 but it will really add up if they keep doing this. I never agreed to this billing. In fact I don't know who they are. I once did a 'Just Ask' about my dog, but I don't know this Just answer. I also used a different card for "Just Ask" and it was $15 and it was already taken out of my bank account months ago.

I called them once for advise about an Oldsmobil Regal year 1986. Why do they keep billing my Credit Card. I wish to cancel that useage of my card! Please how can I stop them? Doris

Doble charge of aus $44.29 for the late advise how to open the lid of the washing machine.
Charge was for the "appliance [protected]", has been charged on 15/03/2011 and on 15/04/2011.
Please reverse payment of the second charge and stop with unauthorized charges.
Steve

Someone tried and succeeded at guessing my debit card number, used it on the justanswer.com web site. They charged $40. 00 to my bank account (Without the security pin on the back) . When i discovered the pending transaction that i did not make i called them right away. They said they would have someone call me back within 24hrs to take care of this. . . They never did. When i called them the next day and informed them they had not called back i got the same run around. The pending transaction is now posted (Four days later) and now i have to claim fraud on my account and go through a process that i would not have had to go through had i been talking to professionals. This justanswer.com web site clearly had no concern with the fact that they allowed a fraudulent transactions to pass through their hands. I am so disgusted

I only just noticed in feb 2011, that money was taken out of my bank account. I got the bank to find out where my $30 was? They had looked and to my disbelief "justanswer *doctors had been taking amounts of $30 nearly every month since july 2010 as that is far as they could go back! I had to think for a while on who? This mob is? After a while I re-called something to with them (Only once) ! But to me I am really sure it was a lot longer than then. All I remember is seeing on the internet & I asked a question to a on-line doctor?. I cannot at all remember the question or even the response! Too this day I have never had contact with them in any way at all, by the site, by email, by nothing. But apparantly I gave them my bank/or card details? And I don't even remember if I did pay anything that one time/or if I did pay anything it would not of been $30! As there is no-way I could of afforded that!? This has caused me bad stress, lots of crying (Even in bank) & have been wanted this stopped! The credit card disputes where able to find them & details, & I was getting letters by the dozen from bank disputes! Which most time had to go down to bank and" ask what does this mean"? I asked the bank a few times to stop my account? But was told no! Cause they where trying to find them! So I lost more money just recently! Though I have a new card, its still has same info? I am a single mum, who is disabled & when stressed my pain triggers off! So I have been in constant pain, highly stressed & sick of crying (The bank even seen me break down not long ago) I was so confused just recently with all the amounts of paper work sent to me, & the bank contacted credit cards disputes & then I was told how to stop them from taking money out! But then yesterday got a letter from disputes and said nothing can be done, & no reinimbursed as apparently I agreed for them to take out money! I swear on my life I never did. I am going to fight this, anyway I can. Even if it means going on tv. Or was told to go through fedral police! I was told by bank to go into justanswer *doctors and cancel my ? Dealings with them! So I tried but there was know where you could go unless you login first? Yeah right! There was only a usa phone number, no address—nothing. I am happy though to see other people got caught in this too (Sorry not happy for you) but I mean it may be helpful to prove to bank that others have been ripped off too. To me my best bet is to close my account with this bank, and join another! J. Windon (australia)

I paid $86. 52 which was not the agreed price for a real estate question on 9. 2. 11 which was withdrawn from my visa account. The answer was good and helped me take action needed but on 7. 3. 11 justanswer took another $86. 52 from my visa for the same question which means they charged me twice. The 2nd withdrawal was illegal as it was without my authorization. There is no phone contact number to ring and complain about this. But i want my funds return to my account now by justanswer

Went online to ask a vet a question about what to do about my dog eating Gorilla Glue. They gave me an answer and charged me $15.00. Then they asked me to pay the vet $18.00, if I wanted to. I said no since I just paid them the $15.00.. Since that time, on
Nov. 19, 2010, they have deducted $18.00 from me checking acct., on Nov. 11, 2010, on Dec. 21, 2010, on Jan. 19, 2011 and
on Feb. 22, 2011, for a total of $72.00.
I logged onto their website tonight March 19, 2011 and logged onto "My Account"(which I didn't know I had, until I logged on tonight).
I filled out the part asking if i wanted to continue the account, I checked the no box, and no, to wanting a subscription.
They had no place for me to contact them directly to talk to someone about this problem. That is why I am on this website.
This is the only contact info. I have on them, ( Justanswer.com 's #[protected] CA.).

Since 2009 I have sent emails to try and cancel my registration with Justanswer. Even after my attempts to cancel, my account was billed (without my authority) $19 three times for a single technical advise on photocopier repairs which I didnt accept in the first place and I want a full refund. This group should be shut down permanently as they are costing me (and others) without good reason. I feel like my account is being held ransom here and since I cannot get through to them to date each quarterly I have to make sure there's enough in my account to keep it open just in case they pull another stunt on me when I'm not looking.

On January 3rd. 2011, I accepted an answer to the only question I have asked, ref [protected], from Just answer mechanics and duly paid the charge of £11.98p. I have just received notification that my credit card has been charged for an item ref [protected], for the same amount. As I have not given consent for a charge to be made, considering I have not used the service again, how has the charge been made, without my authorization?, as this is illegal and therefore the charge must be repaid.
I await your speedy response.
John E. Downing.

Justanswer.com did not answer my question, and I did not authorize payment. They debited my card anyway. Now I have to try to get it back. This is no less than fraud and probably qualifys as theft. Do not give these people your card info thinking that you can withhold payment if you are not satisfied with your answer. I asked for specific information on how to check a control boards functions to make sure it was bad. I was told by their expert that he thought the board was bad and to change this board out. I already suspected the board and wanted some factory info to make sure. When I did not recieve the info requested I did not authorize payment. They took it anyway.

As previously stated, Just Answer is your classic "bait and switch". If you read their site information, you are lead to believe that you can ask a question and you only have to pay if you are satisified with the answer you receive. That is not what happens at all. Once you foolishly give them your credit card information, you are going to pay NO MATTER WHAT. You will receive an answer from one of their so-called "experts". However, if you are not satisfied with the answer, they just keep referring you to other "experts" who give you other answers and this goes on forever until you finally give up and they take your money. No one even came close to answering my question about a digital camera problem I was having. I finally gave up and, sure enough, my credit card was charged even though at no time did I ever say I was satisfied with their answers. STAY AWAY from these snake oil salesmen.

First bait & switch. You are allowed to ask a question and they show you which 'expert' will be answering; you have a chance to check their qualifications. Okay, so you give them a 'deposit' on your c.c. or paypal, then they are supposed to answer the question. If you are not satisfied with the answer, then you do not have to pay. Here's the switch, your question is then answered by a completely differernt 'expert' that you didn't select. And switch again - that 'deposit' you gave them, well, if you don't like the answer, they will KEEP your deposit, and you can ask another question, a different question, I suppose if you ask "Can I have my deposit back?" They would consider it a question, too. Anyway, my question was a pet/veterinarian type question and my expert was supposed to be a veterinarian. The switched out 'expert' answers that only a vet can answer your question. So, naturally, not satisfied I want my money back. Out of my $28.00 they want to refund [protected]@27.21, which is not a full refund. Anyway, since I used PayPal, it was eventually resolved, but just do not use JUSTANSWER.COM ever. And I don't care if they have one real live expert working for them, the remainder are not qualified.

I stumbled on JustAnswer*Doctors late last year and tried to complain to and seek their advise on my case of Joint pains (Arthritis) which they did not answer to as I had to close their site due to long and slow response, unfortunately, I did not know that asking them the question had authomatically put me under subscription and I have been billed 4 times. I have paid twice now and the 3rd bill has been sent by Barclay card which I refused to pay as I did not subscribe to them and did not get my problem solved. Right now I am on holidays in Africa and I am still getting calls and bills from Barclaycard after speaking to them to stop payment to JustAnswer*Doctors. Please discontinue the subscription payment and refund the last 2 payments I made.

They made a $15 charge to my account and I remember no such a transaction. This is a scam from what I have read. The web reveals many such sites under the same name in differnt disciplines. I think they are expert at only one thing- online theft.

Initially I got into this site with a question concerning an electrical problem with a Ford Telstar sedan. The opening page stated that answers to questions would cost $40.00, this was no problem to me but although the information provided was useless to me I acepted the $40.00 as my responsibility. However I notice that every month since asking the question I have been billed $40.00 on the aniversary of the initial question. WHY. I want this stopped