Kaspersky Lab’s earns a 1.9-star rating from 168 reviews, showing that the majority of cybersecurity users are dissatisfied with their security software.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
credit card charged twice.
I Ordered and installed a 1 year renewal for internet security 2011 on September 30, 2010. My credit card was debited twice.
Once on 9/30 for $54.90 and 0n 10/1 for $44.95.
My Order # and Billing Information Was correct with $54.90
My order # is [protected]
Would you please credit my debit card with the $44.95.
Thank You Theodore (Ted) Perra
The complaint has been investigated and resolved to the customer’s satisfaction.
activation problem
I have recently purchased a 3 user version of kaspersky. 1st activation on my desktop was successful, but when i tried to activate on my laptop it says
" local time on your computer differs from the time on the activation server. In order to continue the activation correct your local time"
Right now if i try with the key it says " no of activations using this code is exceeded"
I have sent several requests by emailto zoomgroup which is responsible for sales and technical support in this region to rectify my problem, but there is no answer.
Their phone is 24 x 7 engaged or there is nobody to respond.
When i contact the kaspersky head office they will ask me to contact the local office, but there is nobody to respond.
Please don't sell this kind of products which offers only head ache to the customers after paying the money.
I had latest version and latest updates, when i scan pendrive which has
"shortcut" virus, your anti virus shows "no threats" .
To whom it may concern
Myself Sanjay Singh activated kspersky antivirus from estore ans till today dnt get any response ...my order no is- REF# [protected].
kindly inform me on my home mail-singh.venus23@gmail.com as soon as possible.
Waiting for kind responses
The things that can be done within a days taking so many days...dnt understand why servicing is like that
I purchased Kaspersky Pure 2012 from Best Buy and I had problems installing and getting it to work (I bought it to replace Kaspersky Internet Security 2011). When I installed the program and entered the activation code i got a code accepted window but when I tried to use the program to scan my computer I got a message that I need to give an activation code. Then I get a little message that I need to reinstall the software. I reinstalled, plugged in the activation code, code accepted but I get the same problem when trying to scan. I installed the program 3 times but I probably used up my 3 computer limit on the first installation. Another problem was the virtual keyboard I could get it opened but I could not make any entries the keyboard ended up being a decorative window with no function except to annoy me (annoy is really putting it lightly). I contacted the support people several times and every fix they gave me didn't work. Any fix they gave me was so different from what was on my computer. They told me to do a test and send the test results to them is a certain way but there was no way that it could be done. Talking to the Kaspersky support people is like having a Frenchman teach you how to read but the book is written in Russian. I was told that I could get a refund if I sent them my info and copies of the activation code and my receipt within 14 days of purchase. I hope they send me my refund or I'll be back here with more stories to tell.
I have purchased one kaspersky Interner security 2012 to day(9/3/2012. while i am trying to scratch the pass word no total password got peel d off what should I do.
I have purchased from Shweta Computers &peripherals, Parklane, Secunderabad 500003
My invoice no is D7659. please help me out what todo.
very bad
i have purchased kaspersky internet security 2012, then i have activate on my computer after 1 month it don't working and cannot scan any of items, then i deactivate and once more i put on my computer, then i tried and tried to activate, it can't. WHAT A PRODUCT IS THIS ?
I paid for a fairly basic kaspersky cover for the year [protected] over the internet. My order no was stated on the downloaded invoice, date ordered and cost £54.99 total. The activation code was copied very carefully, but each time I try to enter it I'm told it is incorrect! I am disgusted that you can buy this over the internet and get such a lousy result. I am an OAP and as such am unable to afford to go OUT and buy one; why should I when I've already paid - through the nose it seems - for something I'm unable to use?
Yes, and their customer support is exceptionally bad. I waited in line for an hour, 3 days in a row listening to a phone message stating that I was call number x in line and that my call would be answered in 1 minute - the cue barely even moved in that time - they obviously were not answering calls - 2 people ahead of me gave up and hung up in an hour, so I moved up in the cue by 2 before I also gave up and hung up! Then, at the phone message's suggestion, I left a message for a call back - which DIDN'T HAPPEN - they never returned my call. Then in desparation I e-mailed them, received a message that stated that a keyfile would be attached - it was NOT. Sent a further message stating it was not and FINALLY received the keyfile - on the FIFTH day of continual complaint, after wasting hours of my time, and attempts to get a solution. FIVE DAYS my computer was UNPROTECTED WHILE THEY STUFFED AROUND not bothering to answer their phone, INCOMPETENTLY answering e-mails and evidently not caring at all that my computer was at risk every time I attempted to contact them.
I WILL NEVER BUY INTERNET SECURITY FROM THEM AGAIN. THEY TOTALLY SUCK!
I have recently parchased a one pc, one year kaspersky internet seccurity 2010.But the activation coad does not shown properlly.now what can i do?
non-working product/no customer support
I purchased Kaspersky Anti-Virus 2010 in Nov. '09. Had initial problems completing the transaction with Digital River/Element 5/Kaspersky that very day and should have heard teh bells go off. I did not and completed the purchase. It has been a worthless and regretable experience since. I have had to hire computer technicians on tow occasions. they have completely removed and reinstalled the program. Kaspersky keeps "losing" my key. The problem begins with a "blacklist is corrupted" window which suggests that I open Kaspersky and click the "fix it" button. At this point the error window appears saying that Kaspersky cannot find my user key and that the license dows not exist.
I have attempted to solicit "customer servic e" from Kaspersky for resolvin g this issue. I call a toll free line, stay non hold for 10 minues (each time) then briefly speak with a "customer service tech" who promptly says they will email me instructions with the fix. After having done this now three times-each time having to send them information with which they do nothing, I have determined that Kaspersky DOES NOT CARE. They have my money and my computer is unprotected with no resolution in sight.
The complaint has been investigated and resolved to the customer’s satisfaction.
new virus identifying delay
Hello,
I found a new virus, the executable file name is System.exe (364KB ), i got it from my colleague Flash drive.
I sent it to Kaspersky newvirus service, but until the date ( 10 day passed ) no results - no database update.
I am surprised with there service, i had definitely different opinion about the company!
I am sure that is is a virus cause i deliberately ran it on a virtual machine and monitored the registry and here's what i found ( i am not an expert in identifying virus, so the information is not full):
1- The virus copy's (fake Lsass.exe ) to Application Data ( attribute : Hidden System file )
2- Insert's a new value to the Registry ( HKLC ------------------------Run) pointing to the previously mentioned file
3- when systems restarts, you will find in the Task Manager two lsass.exe process one under system and the second under your name.
any body interested i can send him a copy of the file to check ( [protected]@mail.ru )
The complaint has been investigated and resolved to the customer’s satisfaction.
After I purchased antivirus software on 29th April 2017 my card details were hacked where as online purchasing is always secure.After the last purchase someone is using my card and has spent more than 10000 rs without my permission.Kaspersky being antivirus site is not secure then how can we expect to save our computer from virus.This is the worst experience i had with online purchase because I thought this would be the safest site but I was wrong.
I bought the anti-virus protection called "Kaspersky" and it won't protect my computer cuz it has me update it everyday.
i bought a kav 2017 edition yeterday.i tried to get my activation code from the net nut the site does not open up.also when i tried to install the antivirus on my computer the activation window vanishes away automaically as i get a local area network.
i Have purchased kaspersky antivirus but it is not working properly'
warning your kaspersky may be switched off and yet appears to be updating every day but kaspersky are not interested their system is not safe
Please advise what happened. I did the same thing and send them about 50 e-mails and many attempted phone calls. They never were able to give me an activation code that worked but they didn't credit me for the time not used. I need help.
after formating not active
hi sir
i have taken kaspersky internet security 2009(1 users).
i have formatted my computer due to some reason so need a new activation code.
the old activation code is:- ZTQ2M-BB9BF-SYPY4-UDEZZ and the box number is :- N1JU02806.
so please send me a new activation code as soon as posible.
i have attach the purchased bil.
The complaint has been investigated and resolved to the customer’s satisfaction.
Kaspersky told me they would refund an automatic renewal charge and this has not occurred. On 13 June 2023 Kaspersky informed me that order number [protected] would be refunded within 8 working days and that the subscription has been cancelled.
On Nov. 28th, 2022, my credit card was charged for $129.99. I do not have any Kaspersky product. I left a voicemail at the number provided by the credit card company, but was never contacted. I would like this fraudulent charge reversed.
Thank you,
MR
this is my second request
my credit card was charged 216.58 cdn I did not order nor do I have any product from DRI Kaspersky lab
this is a fraud and I would really like my money replaced
patricia Van Dusen
patricia.vanduse021@teksavvy.com
order #1526567930462448894941
trans date 10/31/2019
[protected], irl2
org acct # **********7250
Dear Gentlemen,
I am a user of kaspersky total security protection, i was using is saudi arabia from past 2 yrs. validity of that product has been expired. recently purchase the same product from amazon India, entered the activation code it is showing me an error
"Activation code is invalid for this region"
can you please solve this issue.
I received statement with the payment you collected from my mastercard $69.99 USD
onAugust 12, 2019
I have the statement of Triangle mastercard, I can fax it over to you anytime you need
This is Kaspersly security I used to deal but not your Kaspersky.
My 2CO.COMKASPERSKY.CA collected money already
Please return it to me
Duong Thanh
Complaining about payment you callected from my mastercard $69.99 USD for security internet.
I was renewing my Kaspersky internet security.. After doing everything my money got deducted from my account but I didn't get my activation code.. Plz let me know about this..i have added my bank statement of which amount has been deducted.. I need immolate activation code so plz help me as early as possible
Amount of rs 509 deducted during renewal of anti virus but renewal not done..
I was charge on May 19, 2019 for $109.99 by DRI*KASPERSKY LAB MINNETONKA MN without my permission. Please refund my money back and I will making decision about renewal Kas.protection of my computer.
Thank you
they charged my checking account for 140.00 the only information i have is a email address mikhail.eliseev@kaspersky.com
key blocked
I bought a digital download of Kaspersky Internet Security for 3 PC's in December of 09. I activated it on two PC's so far and on January 29 2010 I received a "Key Blocked" message. I contacted Kaspersky and they referred me to esoftwaredoctor since they cannot resolve issues from non certified digital download sellers. I contacted esoftwaredoctor and i have not received any reply. So I searched the web and saw many complaints about this company. This company is a scam and should be hit with a major lawsuit imo. It also says in my order confirmation to contact live help if I need assistance. I could not find live help anywhere. Do not buy from this website. It is cheap, but it is a scam.
The complaint has been investigated and resolved to the customer’s satisfaction.
Kaspersky is a Russian company HQ in Moscow. Many CYBER attacks come from Russia every day.
PUTIN controls all businesses in Russia.
You data may be used to perform such attacks.
I too fell victim to the clowns at Kaspersky Labs as well.. In 2009 I purchased a disk . In 2010 i DID A DIGITAL download from their site. the up grade was for two years therefor taking my through 2012.. I was billed through Digital River. At the end of 2010 my computer had a catastrophic failure. All of the computer techs. t spoke with suggested to me that it well could have been a horrible internet attack.
I ended up getting a new computer and no longer had the anti virus program loaded. I had kept all communications records receipts, passwords account information concerning this transaction. After many attempts to navigate the cumbersome kaspersky site I kept getting blocked by wrong password then no account message .I had them send me the password I was correct all along. Then I got the blocked the key message. After going through all of their do loops on the site I was able to send a message for help to a tech, the response was that I needed to order the disk and wait 7 to 14 days for delivery. I then followed the link and followed the instructions and was still blocked by their site. It would allow me to purchase the entire product again. I refuse to believe that they could not upload my computer from their site as they already had an account user pass word and an active key a digital download for the two year agreement and. OH yes and my purchase of their product. I am forwarding this exact complaint to the Better Business Bureau and a CC.of the same to Kaspersky If I may, suggest any further complaints do the same
I already sent a complaint but it doesn't seem to have gone through. I have been ripped off by Kaspersky and then requested a refund and they are ignoring all attempts at communication. I can relate to the people who have had bad experiences with Kaspersky. I'm now wondering if they are going to use our complaints to somehow try to sabotage our data because clearly they are not trustworthy and give other online service providers a bad name. It is fraudulent and criminal what they are doing. They take your money but don't give you the product and service that you have paid for. It is appalling. I think everyone who has a similar complaint against them should come together and sue the pants off them. I thought I was the only one but clearly they have a culture of ripping people off. I even purchased a back-up CD but they also ignore all inquiries about where this disk is. I have pursued this for 4 weeks now. I have no anti-virus protection as a result of it and am wary of purchasing another one in case I have a similar experience. I want my money back and I will never ever use Kaspersky again and make sure everyone I know doesn't either. It's a complete scam!
I just wanted to add that the exact same thing happened to me. I purchased Kaspersky Internet Security 2010 from esoftwaredoctor.com on 11/25/09, and my key was blocked as of 1/29/10, just like the rest of us. I called kaspersky and they said that since I purchased the key from esoftwaredoctor.com that I had to take it up with them. I have the email confirmation with the invoice number of my purchase that has that link to the "online chat support", and I discovered just like the rest of us that its a link to nowhere. I called my credit card company and they are officially disputing the charge right now. I think the best thing any of us can do is go to the better business bureau and voice an official complaint about this company. They seem to be protecting themselves by conducting their purchases through paypal. I know someone on here mentioned that you can't dispute a purchase on paypal after 45 days. Even so, that doesn't mean you can sell bogus activation keys for computer software. This is the second message board I've been to. I was on another site similar to this one where people described how they bought Norton software from esoftwaredoctor.com and the same thing happened...they're activation keys didn't work, when they tried to contact the website, no one contacted them, the same smoke and mirrors game. I guess there's a lesson to be learned here...if a deal is too good to be true, it probably is. We'll get them though.
I bought the same and paid through Pay Pal. I was not getting my product so I contacted Pay Pal. They started a dispute and all of a sudden I received my Product code to download, so I cancelled my Pay Pal dispute. On January 29, 2010 my key was blocked also. Something should be done, this company is a scam.
I also fell for it. And I paid by credit card and they sent me an email that it was paid through pay pal! I bought in 12/09 and sure enough 1/29/10 the key was blocked. When I look at Kaspersky, they have my registration as October 12th 09!
However Kaspersky is a difficult company to get ahold of. So not sure what to do. But I will be checking my credit card statements.!
DO NOT BUY FROM THEM! I too fell victim to this scam! Interesting my serial lasted over 45 days which is when the dispute time frame is up with pay pal.
I purchased this same license in Nov. 09, and on Jan 29 my license was also blocked...should we start a lawsuit OR just go to their office (probably an apartment) in Chicago and beat the snot out of these guys. I'm down for either. send me a mail if you want to take action (either legal or physical) neighborwill at hotmail dot com
charged for unordered product
On 1/18/2010 I received an alert from the bank that issued one of my credit cards of a possible issue with this card. I called the bank and informed them that I had never ordered anything from Kaspersky and this charge was definitely bogus. The bank deactivated this card and will be issuing me a new one with a new number. It was a charge from Kaspersky for anti virus software which I had not ordered. Further, The next day, 1/19/2010 I received software in the mail from them. I called Kaspersky to complain, informed them what happened and to cancel the charge. They offered no explanation but promised to cancel the charge. I see I am not the only one subjected to this scam. Deal with this oufit at your own risk.
The complaint has been investigated and resolved to the customer’s satisfaction.
fraud
My debit card number was stolen and used on this website. The amount taken from my account was $9.95 on or around Saturday, January 16th. I would like that money to be refunded. My name is Maria Barbieri and I can be reached via email at [protected]@aol.com Thank You.
The complaint has been investigated and resolved to the customer’s satisfaction.
I have just discovered unauthorized charges on my checking account today 10/28/09 for yesterday. There were two charges for the same day of $87.75 each. Both were for DRI*KASPERSKY.COM and orderfind.com. I have used my debit card before online but it has been a few months ago. I am trying to contact Kaspersky by phone now ( I am on hold with them). I have alerted my bank and am disputing the charges. Don't really know alot yet. If anyone figures out how to get results please post it. Good luck to all.
overcharge
Renewed my security on my laptop, three charges showed up on my charge card for 12/23/09 $10.57,
12/23/09 $63.70, and 12/26/09 for $127.45. Why am I charged three times for one renewal?
The complaint has been investigated and resolved to the customer’s satisfaction.
I thought kaspersky anti vires did a great job, I was really impressed trouble free all year long. Untill the last 30 days of my 1year contract . my computer down loaded as usaul the latest kaspersky info and boom my kas anti veris went stupid saying the black list is corupted or the data base is corupted funny how it happened while kaspersky was down loading! I was all set on buying anouther kaspersky anti vires but not any more, your ploy to fear me into buying from you just went to [censor] send y9ur hackers and your job security vires my way, your no different than any other big corperations. Oh and you can stick it up your [censor]
kaspersky.com. orderfind
I had to close my chase debit card due to unauthorized charges on my acccount labeled dri*kaspersky.com orderfind.co mn. I have never heard of this company and have not authorized any transactions. charges are similar to other complaints of $84.84 and $74.27. I have my card so am concerned that a security breach has accured.
The complaint has been investigated and resolved to the customer’s satisfaction.
I just had to do the same thing with my chase debit card an hour ago - I just happened to check my account and a charge of $86.35 ( dri*kaspersky.com orderfind.co mn) pending - I spoke to a woman at chase and cannot do anything about it until the charge posts - probably tomorrow. After looking into it further and seeing all the fraudulent charges that have happened to people I called chase back & was advised to cancel my card.
I am very disheartened by all this - My account is one that what little child support I get & $50 from my paycheck go into each week. I use this for groceries and odds & ends that we need. Good thing I grocery shopped already!
I am still trying to figure out how they got the info -unless they did somehow breach chase's info - I almost never use this card online - and all recent purchases have been at the store and with the exception of today's subway purchase I swipe my card through the reader at the register and enter my pin - I thought I have been being careful and mindful in how I use my card - I don't know - maybe not
fraudulent charges
On November 28 our Visa Credit Card was charged TWICE for $119.95 by DRI*KASPERSKY.COM. This was a fraudulent charge in that we did not order anything from this company. We did not notice this charge until reviewing the latest charges on-line (we hadn't received our monthly statement yet). When reviewing the statement, I noticed that our account had been CREDITED twice in the same amount on 12/14. On calling the bank, they yawned and said that DRI is a widely used billing service, which had obviously made a mistake, such as by incorrectly entering numbers, realized their error, and made the credit to rectify it. On reviewing all the complaints about this company, we are very uneasy about these charges, even though they were reversed. We are working on cancelling our card to have a new one issued.
The complaint has been investigated and resolved to the customer’s satisfaction.
I received a 64.90 recurring card punch on my bank account and I have never ordered or okayed and order from these people.I want this amount removed from my card and no future charges to same. Alice Allacher
My unemployment card was fraudulantly charged $59.95 for something I have not authorized nor have I ever heard of this company. I have contacted the card company and they are going to investigate this matter.
I got a charge on my credit card form [DRI KASPERSKY]. I never heard of this company and did not [AUTHORIZE this chare.This is fraud and not jest one time two time .Iwas chare two time for the some thing
I have received a charge on my credit card 5301 [protected] 2005 for £39.99 for a service I no longer have. Please confirm that a credit can be arranged and the error will not be repeated.
Regards,
Peter Duckenfield
On 11/26/09, I was sent an E-mail saying (and I'm going from memory) something about getting a refund for my Kaspersky purchase. They, for some reason had my e-mail address, and some woman's name, Jennifer Naranjo. My wife found this and was pissed, that I bought some woman anti-virus software. As I dug deeper into it, I found it was obviously a phishing site, asking the card info for the card I "Bought" it with. If you put anything in there, I'm sure it would have robbed me blind. Now, a year later, I'm getting renewal notices for the same software. Don't suppose any of you assumed your spouse or someone bought it, and entered your card numbers that way?
Yes, cancel your card and get a new one. I got the charge from this same company for $49.95. Then a $100. 2 charges of $25 and a $50 charge from Gamestop. I didn't authorize any of those charges. I reported it to my credit card, close that number and they will be sending me an affidavit to investigate and credit back those charges. I've been reading around and we are not alone. Other people are having the same problem, starting with the kaspersky charge. Honestly, I don't know how these people are stealing the credit card numbers. The lock on top the page is not secure anymore. Never use your debit card (bank account) over the internet. Use a credit card that has virtual numbers or pay with Paypal.
unreliable product
I can remember hearing that this was one of the best internet security suites. Like heck!
Has started deactivating it's own protection following product updates. Yes, before you ask, mine is a legit 3 user copy. A current ongoing issue the forum says. Update to 2010 version it says, except that version apparently has the same issues. For an security product this is unforgivable!
Don't touch this product. I will not again
The complaint has been investigated and resolved to the customer’s satisfaction.
fraud
On 12/2/2009 there appeared on my bank statement two charges made to Kaspersky.com. I had never heard of this company. On 12/4/2009, I received two CD's from that company. I haven't opened the CD envelopes. I have informed my bank that this is a fraudulent charge. However, what good was this for any scam artist. They had my name, address, and debit card number. I was charged a price that Kaspersky received, and I received 2 products I had not ordered. On the same day these charges appeared on my statement, 4 other charges were made for some games from other game sites. They are easy to determine as frauds, but this Kaspersky thing is very strange. I see that other people have had the same thing happen to them with this company. By the way, Kaspersky does not have a phone number that will let you talk to a human being.
The complaint has been investigated and resolved to the customer’s satisfaction.
Poor customer service/overcharge
I used the trial version of Kaspersky's Internet Security and liked it, so I decided to purchase the license for three computers. According to the company's web site, the purchase price had been reduced from $79.95 to $49.95. I clicked on the "Purchase" button and checked out, hoping that at checkout the reduction in price would be reflected. It wa...
Read full review of Kaspersky LabFraud of credit card
On 11-21-09 in the middle of the night someone used my bank card to purchase something from Kaspersky.com. We found 2 charges for $108.02 to be charged to our account. We called our bank immediately and put a hold/stop on my card and was told we just have to wait and see if the 2 charges just get dropped or if they go through. So we sat and waited, then on...
Read full review of Kaspersky Lab and 2 commentsafter fomatting cou'nt activated
Dear sir,
I have made one complaint on 11 November 2009 22:14PM and the reply letter recived from [protected]@zoomgroup.com on 12 November 2009 14:11PM . As per that letter i have send scan copy of bill, packet sl.no. and activict code what they asked .but today 14 November 2009 11:58AM I recived one email which clearely indicate the foolishness of the custmer complaints system... Means somebody's reply they send to my email box.
sir, whether you are punishing me after purchase your product.
please help, expecting immediate reply.
Regards,
K.V.BAIJU/p0#[protected]
The complaint has been investigated and resolved to the customer’s satisfaction.
i have taken kaspersky2010 (3user) 2system iallready installed but the third one didn't activated pls give the solution of that kind of problems
I have activation my password incorrect my key quu26-4gcnf-e6scd-4m7yp
I have password
hi sir
i have taken kaspersky internet security 2010(1 users).
i have formatted my computer due to some reason so need a new activation code.
the old activation code is:- fudea-ke7mz-yq7cx-n3jqx.
so please send me a new activation code as soon as posible.
MY EMAIL IS - sujit.bisht@gmail.com
hi sir ..
i have taken kaspersky internet security 2010(1pc) .
i hav formatted my pc due some reason so need a new activation code
my old activation code is ETZRB-GNY4C-PUKQF-1PRRU
AND BOX NO. IS S1DE07717
MY EMAIL IS shiv50cent_k@rediffmail.com
and shashanksarda@gmail.com
hi sir
i have taken kaspersky internet security 2009(1 users).
i have formatted my computer due to some reason so need a new activation code.
the old activation code is:- ZTQ2M-BB9BF-SYPY4-UDEZZ and the box number is :- N1JU02806.
so please send me a new activation code as soon as posible.
i have attach the purchased bil.
MY EMAIL IS - HEMANTCHOUHANMAILBOX@REDIFFMAIL.COM
The site is trying to fool one and all. Quite evident.
drrakeshshrivastava@hotmail.com
Kaspersky Internet Security 2010, you protect yourself and your family in all circumstances: at work, during the consultation of your bank accounts, while you are shopping on the internet or online gaming. Kaspersky Internet Security 2010 has all the functions to use the Internet safely. You can enjoy all the opportunities offered by the Internet and your PC without worrying about cyber-crime. Kaspersky Internet Security 2010 also includes a large number of tools and options that allow you to adjust your security suite as per your requirements.
for more on this you may visit at:
http://www.techarena.in/review/23686-kaspersky-internet-security-2010-review.htm
i have purchase a kaspersky internet security 2010
version 9.0.0.463
activation code is 781H9-V3MVC-EJU9S-BUQC2
box code number is E1SEO6955
so please send me a new activation code as soon as posible
hi sir
i have taken kaspersky internet security 2009(3 users).
i have formatted my laptop due to some reason so need a new activation code.
the old activation code is:- BYY8F-7AYU7-F7T1F-NCX44 and the box number is :- NM06750.
so please send me a new activation code as soon as posible.
i have attach the purchased bil.
credit card fraud
I just had to cancel my Chase Visa card due to unknown charges from DRI Kaspersky (for $79.95, just like others). I also had unknown charges from Symantec, and one from Apple Me Mobile ($1.13).
The complaint has been investigated and resolved to the customer’s satisfaction.
OMG, this happened to me over the weekend. Somebody tried to take 162.00 out of my account like 3 times. Luckily I didnt have that amount at all not even close to in my account. And some apple me fraud for like 1.13 which is still pending. I was wondering what the hell was going on with my card and stuff. I called and that's what it was. Man this technology stuff is ridiculous.
I just received my debit card statement and I have two harges from DRI KASPERSKY for 59.36 each! I have no clue either who or what this is! And also did not authorize any of these charges. My next move is to the police department to make fraud charges!
bad customer support
I had installed KIS 2009 (3 user version) after which my system somehow gt infected and I had to format it. Now after formatting when i went to reinstall KIS 2009 i.e enterr the acctivation code the software gives the error "Code activation procedure failed 4:14". I had sent a msg to the support team they gave me a no. and informed that they will respond in 2 days, which never happened! I'm really dissapointed with Kaspersky for this. I have been running the inactivated version, no updates! Ive paid a whole lot for this software n these guys dont have any proper customer support!
The complaint has been investigated and resolved to the customer’s satisfaction.
very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very bad software, not tech support at all
I bought a license for Kaspersky One 2013, 1-year 5-devices, and the license expired the next day. Despite many tries and something like 12 days dealing with their tech support, I got mostly canned responses, and the remainder was unhelpful. They generally refused to admit that this could happen, and continually told me to reinstall and reactivate/re-enter my license. Which I did. And sent screenshots of doing. I am highly displeased and am going to try to have the credit company reverse the charge. I will never use Kaspersky again.
This is my 3rd year using Kaspersky antivirus software, I have just recently purchased Pure 2.0 plus 1 free year. Until 2 weeks ago all was working ok until I ran a full scan and noticed that my laptop had shutdown and when I viewed the scan details "Failure unknown" was shown, this happened time and again. Kaspersky support forums suggested doing a full uninstall and reinstall which I have done 3 times with the same problem. I then created a rescue disc and ran a full scan in accordance with Kaspersky instructions and no virus's detected!. I used the "Get System Info" tool from kaspersky and generated a request with all details of my problems and my concerns that my antivirus is not working?. It has been 10 days since my request with no reply, in desperation I sent an email via their so called customer support and 3 days later still no reply. I live in Australia and when I try their phone support service it takes so long that it becomes unbearable to hang on!. I have spent most of my working life in mainframe service and support and can't believe Kaspersky's lake of customer support, the one thing I can do is never purchase a Kaspersky product again!.
don't try to contact them
I purchased their product based solely on an available rebate. My wife tossed the box while I was installing the software and as luck would have it, the trash was picked up the same day. Since I was now missing the UPC code, I sent in the rebate with copies of the installation disk and installation code which they could verify was used by me, with an explanation regarding the missing UPC code. Since the purpose of the UPC code submission is "proof of purchase", it would seem that my submission satisfied the spirit of the offer. In fact, not so. No rebate. The main Kaspersky offices have no contact numbers that reach humans, using any tricks with various combos of 0's, *s or #s. I won't buy their security products again. I'll stick with McAfee.
The complaint has been investigated and resolved to the customer’s satisfaction.
I too am having difficulty with their CS. I had purchased a 1 year license through their website after my pre-installed trial had run out. Big. Huge. Mistake! Kaspersky screwed up several settings in Windows that not even the forced upgrade to 8.1 could fix! Once I saw that, I uninstalled their crap software and just decided to let it run out. Naturally I forgot until I received an email from them saying that the license was running out in about a month or so and that they would auto renew it for me. I then immediately followed their instructions to cancel the auto renewal and received the confirmation email that it had indeed been cancelled. A week later I get another email harassing me to renew. I ignored it. Yesterday I received a call from [protected] claiming to be from Kaspersky and asked for me by name. However, I was not at home to answer that call so I'm not even sure if this was a legit call from them. I then immediately attempted to file for a support request, telling them SEVERAL times in my request that I wished to no longer continue any use of their product. All I got in response was a standard email telling me how to renew if I was having trouble renewing! Obviously, their techs DO NOT EVEN BOTHER to read customers' support requests THOROUGHLY before responding. I am praying that I don't have to go through another unwanted CC charge. I would definitely warn people from KAV especially since you'd get just as lousy CS if you used a free AV.
ANY other rebate company would do exactly the same! Even McAfee! No UPC code, no check. I feel for you as i have gotten the worse end of the deal from these rebate companies before. Good luck getting your rebate
FYI- i believe kaspersky uses a company www.myrebateonline.com to do their rebates. The phone number on their rebate forms is [protected]
fraudulant charges
I was charged using my bank debit card for something i never ordered. An unsolicited package arrived the end of september or there abouts, and was returned via post office, to sender unopened. I am showing a charge of $88. 90. How did they get my debit card number? Who is hacking in to my account? There is something called dry river? How do i reach someone who can help resolve this issue?
Read full review of Kaspersky Lab and 22 commentsKaspersky Lab Reviews 0
If you represent Kaspersky Lab, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
About Kaspersky Lab
Here is a guide on how to file a complaint against Kaspersky Lab on ComplaintsBoard.com:
1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account or create a new one if you don’t have an account yet.
2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.
3. Writing the title:
- Summarize the main issue with Kaspersky Lab in the 'Complaint Title' section.
4. Detailing the experience:
- Provide detailed information about your experience with Kaspersky Lab. Mention key areas, transactions, steps taken to resolve the issue, personal impact, and the company's response.
5. Attaching supporting documents:
- Attach any additional supporting documents that can help validate your complaint. Avoid including sensitive personal data.
6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.
8. Submission process:
- Submit your complaint by clicking the 'Submit' button.
9. Post-Submission Actions:
- Regularly check for any responses or updates related to your complaint on ComplaintsBoard.com.
Ensure each step is clearly defined to guide you effectively through the process of filing a complaint against Kaspersky Lab on ComplaintsBoard.com.
Overview of Kaspersky Lab complaint handling
-
Kaspersky Lab Contacts
-
Kaspersky Lab phone numbers+1 (866) 328-5700+1 (866) 328-5700Click up if you have successfully reached Kaspersky Lab by calling +1 (866) 328-5700 phone number 0 0 users reported that they have successfully reached Kaspersky Lab by calling +1 (866) 328-5700 phone number Click down if you have unsuccessfully reached Kaspersky Lab by calling +1 (866) 328-5700 phone number 0 0 users reported that they have UNsuccessfully reached Kaspersky Lab by calling +1 (866) 328-5700 phone numberUnited States+7 495 797 8700+7 495 797 8700Click up if you have successfully reached Kaspersky Lab by calling +7 495 797 8700 phone number 1 1 users reported that they have successfully reached Kaspersky Lab by calling +7 495 797 8700 phone number Click down if you have unsuccessfully reached Kaspersky Lab by calling +7 495 797 8700 phone number 4 4 users reported that they have UNsuccessfully reached Kaspersky Lab by calling +7 495 797 8700 phone numberHead Office, Russia+1 (781) 503-1818+1 (781) 503-1818Click up if you have successfully reached Kaspersky Lab by calling +1 (781) 503-1818 phone number 0 0 users reported that they have successfully reached Kaspersky Lab by calling +1 (781) 503-1818 phone number Click down if you have unsuccessfully reached Kaspersky Lab by calling +1 (781) 503-1818 phone number 0 0 users reported that they have UNsuccessfully reached Kaspersky Lab by calling +1 (781) 503-1818 phone numberUnited States+44 203 549 3499+44 203 549 3499Click up if you have successfully reached Kaspersky Lab by calling +44 203 549 3499 phone number 3 3 users reported that they have successfully reached Kaspersky Lab by calling +44 203 549 3499 phone number Click down if you have unsuccessfully reached Kaspersky Lab by calling +44 203 549 3499 phone number 0 0 users reported that they have UNsuccessfully reached Kaspersky Lab by calling +44 203 549 3499 phone number100%Confidence scoreUnited Kingdom+65 68 702 320+65 68 702 320Click up if you have successfully reached Kaspersky Lab by calling +65 68 702 320 phone number 0 0 users reported that they have successfully reached Kaspersky Lab by calling +65 68 702 320 phone number Click down if you have unsuccessfully reached Kaspersky Lab by calling +65 68 702 320 phone number 0 0 users reported that they have UNsuccessfully reached Kaspersky Lab by calling +65 68 702 320 phone numberSingapore+27 117 832 424+27 117 832 424Click up if you have successfully reached Kaspersky Lab by calling +27 117 832 424 phone number 0 0 users reported that they have successfully reached Kaspersky Lab by calling +27 117 832 424 phone number Click down if you have unsuccessfully reached Kaspersky Lab by calling +27 117 832 424 phone number 0 0 users reported that they have UNsuccessfully reached Kaspersky Lab by calling +27 117 832 424 phone numberSouth Africa+90 216 688 8228+90 216 688 8228Click up if you have successfully reached Kaspersky Lab by calling +90 216 688 8228 phone number 0 0 users reported that they have successfully reached Kaspersky Lab by calling +90 216 688 8228 phone number Click down if you have unsuccessfully reached Kaspersky Lab by calling +90 216 688 8228 phone number 0 0 users reported that they have UNsuccessfully reached Kaspersky Lab by calling +90 216 688 8228 phone numberTurkey+55 114 280 1770+55 114 280 1770Click up if you have successfully reached Kaspersky Lab by calling +55 114 280 1770 phone number 0 0 users reported that they have successfully reached Kaspersky Lab by calling +55 114 280 1770 phone number Click down if you have unsuccessfully reached Kaspersky Lab by calling +55 114 280 1770 phone number 0 0 users reported that they have UNsuccessfully reached Kaspersky Lab by calling +55 114 280 1770 phone numberBrazil+52 556 394 3390+52 556 394 3390Click up if you have successfully reached Kaspersky Lab by calling +52 556 394 3390 phone number 0 0 users reported that they have successfully reached Kaspersky Lab by calling +52 556 394 3390 phone number Click down if you have unsuccessfully reached Kaspersky Lab by calling +52 556 394 3390 phone number 0 0 users reported that they have UNsuccessfully reached Kaspersky Lab by calling +52 556 394 3390 phone numberMexico
-
Kaspersky Lab emailsinfo@kaspersky.com100%Confidence score: 100%Support
-
Kaspersky Lab address39A/3 Leningradskoe Shosse, Moscow, 125212, Russia
-
Kaspersky Lab social media
-
Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024 - View all Kaspersky Lab contacts
Recent comments about Kaspersky Lab company
Products - inquiry kaspersky internet security
Norton Safe Web
10 reviews
Reimage Services
19 reviews
360 Total Security
17 reviews
Stopzilla / PXE Group
17 reviews
Bitdefender
70 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.