Menu
For Business Write a review File a complaint
Kaspersky Lab Customer Service Phone, Email, Contacts

Kaspersky Lab
Reviews and Complaints

kaspersky.com

Learn how the rating is calculated

1.9 1 Review 167 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Kaspersky Lab Complaints 167

ComplaintsBoard
C
8:00 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Kaspersky Lab poor customer service

I purchased a 3 Licence Kaspersky Internet 2014 product. I tried the Internet renewal facility which did not work. I then contacted customer services on a premium rate number who processed the transaction. I was told the renewal was £44.99 and that the agreement was with Digital River and not Kaspersky and further that the product activation key would be sent in about 2 hours time to my e-mail address. No key was received. The next day I contacted customer services and again was about 30 minutes on a premium rate number to be told they could find no record of the transaction. This ended with customer services stating they would call back. No call back received! Yet another call made and still cannot find either my e-mail address, the card transaction by search the card number or any other details. Having lost the will to live a final call ended with what can only be described as a rude and arrogant call handler refusing to pass my call to a supervisor. End result goodbye Kaspersky hello Bullguard. This company further stated that the price was non negotiable and it was basically tough in relation to the calls I had to make. No apology and certain zero customer service.

Read full review of Kaspersky Lab
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
C
8:56 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Kaspersky Lab unauthorized credit card charge

On November 28, 2013 Kaspersky.com made unauthorized charge on my credit card on the amount of 130.00CAD. Why it was done - I have no idea. I even did not know about the existence of this company until I red its name on my credit card statement. I do not use their product. I did not order anything from them. I started investigation with my bank

Read full review of Kaspersky Lab
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
J
10:31 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Kaspersky Lab will not honor $45 rebate

I submitted a rebate for $45 after purchasing Kaspersky Anti-virus and the 3rd party vendor would not honor the rebate because they were told by Kaspersky that the UPC code from the box is not sufficient for the rebate and that I had to mail the entire bottom flap. I had sent them approx 50% of the bottom flap, the remainder of which was just white cardboard, however they refused to send me the rebate. Kaspersky is ignoring my request for honoring the rebate and now I am forced to file complaints against Kaspersky.

Read full review of Kaspersky Lab and 2 comments
Hide full review
2 comments
Add a comment
A
A
8+8
US
Oct 16, 2017 2:41 pm EDT

Same thing happened to me. I sent in the entire bottom flap of the box has instructed. I got a letter back saying that I hadn't sent it in so I don't get a rebate and there's nothing to do about it

E
E
EdS2014
US
Jul 08, 2014 12:07 pm EDT

Same issue happened to me, it's a ridiculous requirement enforced to get themselves out of sending people their rebate money on a technicality.

ComplaintsBoard
K
2:55 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Kaspersky Lab very poor service and don't give a c* attitude

I have been a Kaspersky customer since 2009, which apparently means nothing to the sales and Tech Support staff. They are located in the Philippines and appear to be both out-sourced with no company loyalty or ties. I have always purchased upgrades ahead of the expiration of my current license and then installed at expiration for another full year or two of coverage. The recent renewal which was solicited in June, two months ahead of my expiration had a notification AFTER forking over the money that it started at purchase which resulted in paying for two months of coverage that I didn't need. After being bounced between Sales and Tech Support five or six times, I got tired of the poor service and lousy attitude. I was refused help and escalation on numerous occasions and when I was provided escalation, the service was no better. I will throw away the purchase amount, uninstall it and buy G-Data or F-Secure. G-data does have U.S. based support and does not read from scripts.

Read full review of Kaspersky Lab and 1 comment
Hide full review
1 comment
Add a comment
nikalseyn
nikalseyn
Alpena, US
Aug 28, 2013 8:24 am EDT

Or, you could just install one of the many free programs available online, like Avast.

ComplaintsBoard
D
10:13 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Kaspersky Lab fraudulent charge

2nd time this company has randomly charged my account. Charge was for 299.75 for one year of internet protection. Kinda steep, right? Who in their right mind would pay that much? It was for 5 computers - but that is still way too much!

Read full review of Kaspersky Lab
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
I
6:08 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Kaspersky Lab abuse by one of their employees

I called the Kaspersky free helpline[0800-[protected]] which is based in india I was not able to resolve my problem with their product, however the operator who was male, I am female, began asking personel questions, i then told him I was going to end the call, [ he had logged into my pc totry and find a solution to the problem]he switched the web cam on so he could see me I put the phone down, immediately he switched the web cam off and adult porn came onto my screen, I logged off straight away, when I switched the pc back on he had not logged off and the web cam was back on .I logged off again no further contact has been made

Read full review of Kaspersky Lab and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
D
D
David Andrew Smith
Oct 05, 2007 12:00 am EDT

Sent everything needed for rebate and never received it from last August. Why was my $25.00 rebate never received ? This is a Fry's Electronics scam.

ComplaintsBoard
N
5:31 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Kaspersky Lab activation failure

I purchase kaspersky Internet security 2017. 3 PC. after installing all three laps. i had my disk fail. so i replace new HDD but when i re install antivirus its says limit of activation over. i install same machine and same original win. 7 professional 32bit version. with original kaspersky installation c.d . i submit my complain to customer care 3.4 times but no . result they show message my prob solved but still it not activate my licence. My complain no is no [protected].
Vary bad customer care.

Read full review of Kaspersky Lab and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
B
B
BKealey1
Rawlings, US
Mar 10, 2013 1:32 pm EDT

While traveling, I purchased the Kaspersky Internet Security Lab program with license for 3 users/computers. The store is 1.5 hours drive from my home. The box, information card, CD envelope all say that this is for 3 users/computers. I was able to install the product on my son's notebook computer without any problems ... at that time. When I tried to install it on my laptop computer the program quit the process and a message appeared that stated that I had violated the license by installing the program on more than one computer. I went to their web site and checked the FAQ's and other sources of help to find that this issue is NOT covered. I contacted Customer Service over the course of a week. I scanned the box, instruction sheet and CD envelope, sending copied to Kaspersky to verify that each part of the program is labeled as I stated to them. They never seemed to understand the problem until I commented on the last message from them. The next to the last message from them was that they were happy that the problem was resolved. I sent them a message advising that the message is far from being resolved. At that point I was advised that if I had purchased the program from them directly, they would be responsible for the problems with their product. However, since I had purchased the product from a 3rd party vendor, a major office supply store, then I had to return to the store to have them correct the issue. This means that I will have to drive 3 hours round trip to exchange an $80 product. The fuel cost alone will be about that. If nothing else, KASPERSKY HAS LOST THIS CUSTOMER!

A
A
A.Kandan
IN
Mar 12, 2013 1:40 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Currently I am using Trend Micro anti-virus for my PC and it is going to expire within Two Months days. So should I uninstall it before installing the Kasper sky new anti-virus?. Can anyone suggest me any free anti-virus

ComplaintsBoard
M
7:15 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Kaspersky Lab customer support

I cannot believe the terrible customer support at Kaspersky. They cannot solve problems and take forever to respond. I went so far as to email the CEO & did nor receive a response. Beware as they take your money and run with no support.

Read full review of Kaspersky Lab and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
Y
Y
yepi6
VN
Apr 22, 2013 11:55 pm EDT

I be know to kaspersky is a Removal Software virus-good, I not questionable back have many people hate it like so. play game http://www.yepi6.org | http://www.kizi-2.net

K
K
Karen007
Schaumburg, US
Apr 22, 2013 8:31 pm EDT

Kaspersky is the VERY WORST COMPANY HUMANLY IMAGINABLE for ANYTHING. And I mean ANYTHING. They have NO service and support. Forget their "niceties" when you place your order. Just wait until your computers crash, and I DO MEAN CRASH as in get your hard drive and one of my computers, even the mother board chewed up by trojans, worms, malware, etc. DON'T SAY THAT NO ONE WARNED YOU. (I'm referring to those of you considering Kaspersky). DON'T EVEN THINK ABOUT PAYING ONE RED CENT. Your computer will get eaten alive and you'll run Kaspersky over and over and over again doing deep scan repeatedly until you're blue. THEN you'll finally fork up $$$ to have your computer analyzed and find out that it's loaded with worms, trojans, and malware. Trust me... I've got TWO right now that are DEAD. This one I was lucky enough to spend EIGHT DAY STRAIGHT with two hours' sleep rebuilding it and a RAM card has been eaten and it spams people AND the hard drive is corrupt. That's really the least of it. Don't even consider them. I think the Russian owned Kaspersky company (that's what you have to look up to find Eugene Kaspersky's Twitter and e-mail accounts) hates North America. I've noticed that almost ALL the complaints seem to come from the U.S. and Canada though Kaspersky is a global company. I DETEST THEM.

ComplaintsBoard
P
7:41 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Kaspersky Lab very disappointing product

A month ago I purchased Kaspersky PURE Total Security 3.0 for our small business. The purchase and installation seemed to go fine - for a few days. Within a week I received an error message stating that we were no longer protected and there was some problem with the license. It gave various suggestions to fix the problem, but I was not able to do it on my own. I attempted to contact their support people for assistance. No such luck. I finally resorted to sending a message by email, because I could not contact anyone by any other means. I have sent two email messages now, and I have still received no response at all. Because we cannot afford to be unprotected, I finally had no choice but to uninstall Kaspersky and purchase and install a different product. Fortunately the new product is working well - but I am still out the $89 I paid for the Kaspersky. There are good companies out there - this isn't one of them. Steer clear!

Read full review of Kaspersky Lab and 1 comment
Hide full review
1 comment
Add a comment
M
M
2 much!
US
Jun 02, 2013 10:52 am EDT

I also had purchased Kaspersky Pure 2.0 about 7 months ago. Was recently upgraded to Pure 3.0. Didn't really like the 2.0 version but must say the 3.0 version was worse! Got 2 Trojans which caused my computer to constantly crash. Finally after 5 restores and one factory recovery AND uninstalling Kaspersky and installing another better anti-virus program, my computer seems to be back to normal. But I have to ask myself, if Kaspersky has such a seemingly good reputation, WHY did it let 2 Trojan viruses into my computer?! Whenever I would do a full-system scan with it, it would look at around 300, 000 files and tell me at the end that no threats were found. When I installed the anti-virus software I have now, and did a full-system scan, it looked at around 600, 000 files and found 2 threats which it then eliminated. Now my computer is working but am feeling scammed out of the $90 that it cost to buy Kaspersky!

ComplaintsBoard
W
6:30 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Kaspersky Lab activation and refund

After two hours, a frozen computer, difficulty in removing, terrible support, could not get a technician online to help activate, I attempted to get a refund. Here's the catch...you must finally drill down until you can find a phone number, ; once answered no obvious way to cancel; then they want you to swear to deleting all emails and any installed software. Problem is it never installed. When asked if they were recording my answers and they said yes, I asked how come they never told me they were recording. You see, they are in the Philippines and not bound by US law. And actually I wanted the conversation recorded. I requested a copy of the recording when done. Wouldn't you know it, they refused. Now, after they initiate refund, you get an email telling you that you have 7 days to do something online to finalize the refund. That's where I stand. I elected to come here and make a post so that no other unsuspecting sucker gets taken. Do not by from this company. They are absolutely non-customer oriented. Ethics are not part of their repertoire.

Read full review of Kaspersky Lab and 1 comment
Hide full review
1 comment
Add a comment
S
S
SamMisty
Stewartville, US
Dec 18, 2013 11:34 pm EST

I too, am having a horrible time in getting a refund. First of all when I went to download the software, it was working just fine until it decided to disappear. No matter what I did, it was gone. So, I went on the Chat line and got a person who could not talk English very well and he proceeded to tell me that I must be an older person because he couldn't understand what my problem was. Well I hesitated to let him on my computer and when he was on for a while, he simply hung up. And when I tried to tell him so, he finally called me back and said that he didn't hang up. Well, the phone what beeping a dial tone and then dead silence and then he admitted he hit the wrong key. Ok, I now stand with a 'pending' credit card charge, NO Email to tell me that I purchased this software, but I do have an activation code. I'm trying the refund route. In the meantime, it also took off my Kaspersky Pure 2 which had 13 days left, so I had to go find something else in the meantime. Talking to someone in a Foreign Country, does not work. Wish me luck.

ComplaintsBoard
F
9:43 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Kaspersky Lab very bad customer support

I purchased the Kaspersky Internet Security 2013 for 3 PCs in Canada and have successfully activated 2 licenses while I was in Canada. Now that I am in Singapore trying to install the 3rd license on a new laptop, I am unable to activate the license as it shows the error: Activation error. Activation code is invalid for this region
I submitted a ticket to Kaspersky via their website (request # xxxxxx147) on 21 Jan 2013 and have yet to receive any update from their support team. On 24 Jan 2013, I sent a ‘chaser’ asking for an update – NO REPLY. On 29 Jan 2013, I forwarded my ticket to the Kaspersky Lab Customer Satisfaction Department and still have not received an update. Today is 1 Feb 2013and I am unable to use the product I purchased!

Read full review of Kaspersky Lab and 1 comment
View 0 more photos
Hide full review
1 comment
Add a comment
SKOR
SKOR
Toronto, CA
Feb 01, 2013 10:45 am EST
Verified customer This complaint was posted by a verified customer. Learn more

It sounds like you purchased the Canadian version of this software which is why it isn't working in Singapore:

http://www.kaspersky.ca/products-services/home-computer-security/internet-security?domain=kaspersky.com

"Save $15 on our top-rated PC protection PLUS receive H&R Block At Home™ Deluxe FREE (a $29.99 value - CA version only) when you buy now! *Offer valid on purchase of Kaspersky Internet Security 2013 (1-3 PCs/1 Year) through 4/8/13. "

ComplaintsBoard
D
6:42 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Kaspersky Lab I was charged from without authorize

I was charged from

10/01/2013 14/01/2013 01 dri*kaspersky l luxembourg
Usd 109.25that I did not authorize to buy it,

I like this money to retern to my account soon as possible!

I called my bank to put a stop, to take money from me immediatly from the campany;

May name is demetris demetriou

Account number [protected] visa web

Demetris demetriou
[protected]@cytanet.com. cy

Read full review of Kaspersky Lab and 1 comment
Hide full review
1 comment
Add a comment
H
H
Herbert Kronegger
AT
May 03, 2014 8:25 am EDT

My name is Herbert Kronegger and the same happened to me. To make it worse, they somehow managed to take this money from my credit card that is not even active since several weeks any more. Very irritating. I shall now try to get my money back and also face my bank with some interesting questions about that. Sorry for the fine product.

ComplaintsBoard
V
6:06 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Kaspersky Lab 2-year subscription expires in one month

I had purchased a one year Kaspersky anti virus disc from Staples and it was about to expire. I purchased a two-year renewal of my anti-virus software from Kaspersky online. One month later, a message from Kaspersky appeared on my screen that said my subscription had expired. After trying to reach their help desk from their website without luck, I finally received some help from their sales office who told me to repurchase and install again. I did and they refunded my original purchase money. It was not a pleasant experience as the process took several days of uninstalling and getting nowhere with their tech support. You'll find out that it is one big run around, with you clicking on various icons and eventually winding up just where you started. It's frustrating. Exactly one month to the day after getting my anti-virus up and running, the same message appeared on my screen stating that my subscription had expired yet AGAIN! I contacted the sales group again and they put me through the same obstacle course that I went through the first time. Enough already! I have purchased Bitdefender and I am now seeking out people who have had the same bad experience that I have had. My co-workers at Staples have heard numerous complaints from customers as well.

Read full review of Kaspersky Lab and 3 comments
Hide full review
3 comments
Add a comment
N
N
Nancy Files
Concord, US
Oct 21, 2014 4:20 pm EDT

I had the 30 Day Trial Period Kaspersky activated (which was a lot of trouble) and I went ahead and bought the Kaspersky PURE Total Security 3.0 and the backup diskette for $160.40. When the 30 days was up, I was warned that I did not have an anti-virus and I spent quite a bit of time on the day it expired and after so long, my battery ran out on cell phone. A couple of days later, I called again and after 45 minues, I was told by IYogi that my computer was in such a state that no anti-virus could be loaded and for the bargain price of $199 they would get me up and running and keep me running for a year. I have been through this so many times. I had Advanced Tech Support and they downloaded every exchange on to my little computer and crashed it. Anyway, I am 76 and I think these scams are getting worse. I have Time Warner as my connection and they threw up a flag that I was full of errors and they were dated during a period that the computer wasn't in use and it was just a fake screen. I guess TW sold my computer address. WHAT I WANT IS MY 4160.40 REFUNDED. i don't know how these supposed support people that are in realty sales people sleep at night beating up on their grandmothers. I hope these people get stopped and let us just plug along with our emails and Facebook life. Nancy Files

J
J
jleffelj
Severn, US
Mar 30, 2013 10:02 pm EDT

Back in January this year, I purchased a 2yr - 3user - Pure 2.0 from Kaspersky on line, after about 6 or 8 re installs, I got a can not in stall due to number of activations exceed. So I got about 3 weeks of use for $99.00. Trying to speak to anyone at kaspersky is useless in more ways than one - a big waste of time. I see a class action suit in the future for kaspersky.

K
K
Kaspersky-issues
Warren, US
Mar 10, 2012 11:49 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I purchased a new desktop computer from Best Buy on 2/03/12 and had them load the two year subscription of Kaspersky 2012 on it at that time. On March 3rd 2012, it started telling me my subscription had expired and I am required to pay for it again. This happened with my last Computer and Kaspersky 2010, so I feel Cheated for the second time!

ComplaintsBoard
R
1:59 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Kaspersky Lab activation refused. used only for about 100 days

I bought a Kaspersky Internet Security 2011 Software on 6th June 2011 at Staples Future Office Products Pvt. Ltd. located at 100 feet road, Indiranagar Bangalore, India as per scanned copy of bill attached.
We were traveling to UK on 12th June and only on return in August I realized that I had to activate the Software for continued usage. I also started getting messages about expiry in lieu probably of the fact that I have not completed the activation process. When I wanted to do it, I did not have the Product Key. I was told that the Product Key would be found in the box in which the CD was given. However, I am unable to locate the said box. The message in the laptop says that the SW is valid only till today.
Based on the facts stated above, I requested them to please take necessary action to provide me the key details and/or help activate on line. In actual fact, this SW should be valid for one year from date of purchase i.e till 05-06-2012. This SW is used in the laptop from which am sending this message.
I talked to them today and they say that they cannot do anything if I cannot provide the Captured Image/Scan copy of Batch ID: Box (Printed on Box) which has been misplaced.

Read full review of Kaspersky Lab
View 0 more photos
Hide full review
ComplaintsBoard
R
12:20 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Kaspersky Lab virus cant remove

today 26/07/11 i found a new virus show in a pen drive.this virus create a hide foldername kormilar and kaspersky workstation cant remove this virus.i m attach a virus in a zip file pls find out a solution

Read full review of Kaspersky Lab
Hide full review
ComplaintsBoard
C
10:59 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Kaspersky Lab expires before 1 year

We purchased the Kaspersky Anti Virus 2011 package with three licenses. We loaded one immediately and the other two were loaded after we purchased a new desktop and a new laptop - so about 6 or 7 months later. Well, we come to find out that even though we were not USING those two additional licenses right away, the clock was ticking for them. We only got about 5 or 6 months use out of them before they expired because their expiration date was NOT based on the installation date but instead was based on the installation date for the first machine. What a rip off. Even if this was in the disclosures when you load the software - who cares? If the package is open, no one takes the software back. What a rip off. As I said, no wonder people pirate software.

Read full review of Kaspersky Lab and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
K
K
kalidasan elayadath
IN
Feb 04, 2012 3:56 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I had installed Kaspersky anti-virus 2011 for my PC on 26.11.2011 for one year protection. However, the same was expired on 04.01.2012 ie., within 2 months. This may be clarified and the anti-virus protection may be extended to full one year ie., upto 25.11.2012

A
A
autigger88
Rome, US
Jun 11, 2011 11:52 pm EDT

what did you end up doing? They could never get me a license # that would work and I never got to use it on any of my 3 computers. I want a refund. suggestions?

ComplaintsBoard
T
5:56 pm EDT

Kaspersky Lab fraudulent charge

Completely fraudulent charge to my credit card. $199.95. Did not "accidently" accept any offers or have any interaction with this company. CC company says the only additional detail is that it was from orderfind.com. Hit on Thanksgiving weekend, so can't even contact dispute department.

Read full review of Kaspersky Lab
Hide full review
ComplaintsBoard
A
7:22 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Kaspersky Lab very poor/non existent customer service

I purchased the Kaspersky Pure as an upgrade from an original product. It didnt download, I got a gateway timeout notification all the time. I sent emails to the effect, their reply was the same try the links, non of which worked. They gave me a telephone number without any country codes, office hours, etc. I have just received a response from theor website whenI complained " If You want to get a refund for the product please contact Your vendor. Yours faithfully,

the secretary of Kaspersky Lab

10/1 1st Volokolamsky Proezd, Moscow, 123060, Russian Federation.

This is all the help I get. I am really sorry, this product does seem to work, but I will NEVER use it again. Short of going to Moscow personally, It seems as if I will not get a refund. They will not send me the document they want me to sign, will not give me a fax number. The following isone of the people that contacted me:

Dazzle Gae S.
Kaspersky Lab online store
Customer Service
kaspersky.ie.[protected]@digitalriver.com
Email ID: [protected]

Do not buy Kaspersky products, specifically on line.

Read full review of Kaspersky Lab
Hide full review
ComplaintsBoard
T
10:17 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Kaspersky Lab refund of charges after refusing ther useless service after 24 hours

A 3 licence commercial was purchased for £59.99 for an internet download. This was not able to be activated on no.2 or 3 computer.
Kaspersky was immediately e-mailed and the reply was for me to photograph the screen, scan and sent to Kaspersky. The problem was that my main PC was now unusable. I have repeatedly requested the return of my payment as the item was unworkable. All this was within 72 hours and to date no more has been heard. the original purchase was on 24/11/2010

Read full review of Kaspersky Lab
Hide full review
ComplaintsBoard
T
1:54 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Kaspersky Lab unauthorized charge

Unauthorized charge showed up on my credit card for $229.95 DRI is digital river, a processor of frequently fraudulent charges.

Read full review of Kaspersky Lab
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review

Kaspersky Lab Reviews 0

Looks like Kaspersky Lab has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent Kaspersky Lab, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

About Kaspersky Lab

Screenshot Kaspersky Lab
Kaspersky Lab is a global cybersecurity company offering a range of products including antivirus, internet security, endpoint security, and other cybersecurity solutions. They cater to individual users, businesses, and large enterprises, aiming to protect against various digital threats. Services also encompass threat intelligence and security assessments.
How to file a complaint about Kaspersky Lab?

Here is a guide on how to file a complaint against Kaspersky Lab on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account or create a new one if you don’t have an account yet.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Kaspersky Lab in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Kaspersky Lab. Mention key areas, transactions, steps taken to resolve the issue, personal impact, and the company's response.

5. Attaching supporting documents:
- Attach any additional supporting documents that can help validate your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for any responses or updates related to your complaint on ComplaintsBoard.com.

Ensure each step is clearly defined to guide you effectively through the process of filing a complaint against Kaspersky Lab on ComplaintsBoard.com.

Overview of Kaspersky Lab complaint handling

Kaspersky Lab reviews first appeared on Complaints Board on Feb 27, 2009. The latest review Top-notch Protection with Kaspersky Lab was posted on May 22, 2024. The latest complaint product / customer service was resolved on Dec 09, 2014. Kaspersky Lab has an average consumer rating of 2 stars from 168 reviews. Kaspersky Lab has resolved 38 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
2.1
138 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Kaspersky Lab Contacts

  2. Kaspersky Lab phone numbers
    +1 (866) 328-5700
    +1 (866) 328-5700
    Click up if you have successfully reached Kaspersky Lab by calling +1 (866) 328-5700 phone number 0 0 users reported that they have successfully reached Kaspersky Lab by calling +1 (866) 328-5700 phone number Click down if you have unsuccessfully reached Kaspersky Lab by calling +1 (866) 328-5700 phone number 0 0 users reported that they have UNsuccessfully reached Kaspersky Lab by calling +1 (866) 328-5700 phone number
    United States
    +7 495 797 8700
    +7 495 797 8700
    Click up if you have successfully reached Kaspersky Lab by calling +7 495 797 8700 phone number 1 1 users reported that they have successfully reached Kaspersky Lab by calling +7 495 797 8700 phone number Click down if you have unsuccessfully reached Kaspersky Lab by calling +7 495 797 8700 phone number 4 4 users reported that they have UNsuccessfully reached Kaspersky Lab by calling +7 495 797 8700 phone number
    Head Office, Russia
    +1 (781) 503-1818
    +1 (781) 503-1818
    Click up if you have successfully reached Kaspersky Lab by calling +1 (781) 503-1818 phone number 0 0 users reported that they have successfully reached Kaspersky Lab by calling +1 (781) 503-1818 phone number Click down if you have unsuccessfully reached Kaspersky Lab by calling +1 (781) 503-1818 phone number 0 0 users reported that they have UNsuccessfully reached Kaspersky Lab by calling +1 (781) 503-1818 phone number
    United States
    +44 203 549 3499
    +44 203 549 3499
    Click up if you have successfully reached Kaspersky Lab by calling +44 203 549 3499 phone number 3 3 users reported that they have successfully reached Kaspersky Lab by calling +44 203 549 3499 phone number Click down if you have unsuccessfully reached Kaspersky Lab by calling +44 203 549 3499 phone number 0 0 users reported that they have UNsuccessfully reached Kaspersky Lab by calling +44 203 549 3499 phone number
    100%
    Confidence score
    United Kingdom
    +65 68 702 320
    +65 68 702 320
    Click up if you have successfully reached Kaspersky Lab by calling +65 68 702 320 phone number 0 0 users reported that they have successfully reached Kaspersky Lab by calling +65 68 702 320 phone number Click down if you have unsuccessfully reached Kaspersky Lab by calling +65 68 702 320 phone number 0 0 users reported that they have UNsuccessfully reached Kaspersky Lab by calling +65 68 702 320 phone number
    Singapore
    +27 117 832 424
    +27 117 832 424
    Click up if you have successfully reached Kaspersky Lab by calling +27 117 832 424 phone number 0 0 users reported that they have successfully reached Kaspersky Lab by calling +27 117 832 424 phone number Click down if you have unsuccessfully reached Kaspersky Lab by calling +27 117 832 424 phone number 0 0 users reported that they have UNsuccessfully reached Kaspersky Lab by calling +27 117 832 424 phone number
    South Africa
    +90 216 688 8228
    +90 216 688 8228
    Click up if you have successfully reached Kaspersky Lab by calling +90 216 688 8228 phone number 0 0 users reported that they have successfully reached Kaspersky Lab by calling +90 216 688 8228 phone number Click down if you have unsuccessfully reached Kaspersky Lab by calling +90 216 688 8228 phone number 0 0 users reported that they have UNsuccessfully reached Kaspersky Lab by calling +90 216 688 8228 phone number
    Turkey
    +55 114 280 1770
    +55 114 280 1770
    Click up if you have successfully reached Kaspersky Lab by calling +55 114 280 1770 phone number 0 0 users reported that they have successfully reached Kaspersky Lab by calling +55 114 280 1770 phone number Click down if you have unsuccessfully reached Kaspersky Lab by calling +55 114 280 1770 phone number 0 0 users reported that they have UNsuccessfully reached Kaspersky Lab by calling +55 114 280 1770 phone number
    Brazil
    +52 556 394 3390
    +52 556 394 3390
    Click up if you have successfully reached Kaspersky Lab by calling +52 556 394 3390 phone number 0 0 users reported that they have successfully reached Kaspersky Lab by calling +52 556 394 3390 phone number Click down if you have unsuccessfully reached Kaspersky Lab by calling +52 556 394 3390 phone number 0 0 users reported that they have UNsuccessfully reached Kaspersky Lab by calling +52 556 394 3390 phone number
    Mexico
    More phone numbers
  3. Kaspersky Lab emails
  4. Kaspersky Lab address
    39A/3 Leningradskoe Shosse, Moscow, 125212, Russia
  5. Kaspersky Lab social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
Kaspersky Lab Category
Kaspersky Lab is ranked 1 among 20 companies in the Antivirus Software category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.