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Katy Craft

Katy Craft review: Car seat

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12:16 pm EDT
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Order number 360437

I wasn’t home to receive the percel therefore percel went to collection. I came from holiday and went to post office they said it’s been back to sender.

I contacted you by email on 24th of august, every time you said the percel is to the carrier I have to pay $6 to collect with a reference number. Each time I tried that reference number and contacted Royal Mail they said the percel been send back to you, I attached the screenshot and emailed you again and again and you said the same thing again and again.

Then you said percel gonna be destroyed Today.

Now where in your website it’s written a person if cannot collect the delivery in a week the percel gonna be destroyed and no refund, what kind of policy is that?

I have been contacting you guys since last 1 month what have you done to get me the percel?

Orders came so late I didn’t expect so I went for holiday missed my percel.

Now either give me the refund or my percel back.

It’s been waste of my time for last 1 months and money.

I still hope you would resolve my refund as a customer.

Thanks

Sharmin

Desired outcome: Please refund

Sep 25, 2023 9:44 pm EDT
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Thanks for sharing.

We have received your comments and will review and fix them as soon as possible.

If you have any contributions to us, please contact us by email at support@katycraft.com.

Best regards,

Team Katycraft.
Sep 25, 2023 9:45 pm EDT
Katy Craft customer support contacts
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Thanks for sharing.

We have received your comments and will review and fix them as soon as possible.

If you have any contributions to us, please contact us by email at support@katycraft.com.

Best regards,

Team Katycraft.
Update by sha far
Sep 25, 2023 1:24 pm EDT

Order number 360437 . I ordered after few week I went for holiday. When I went to pick up my order they said it’s send back to the carrier.

I contacted Katy craft customer service. Last month they said I have to pay 6 dollars for re delivery with a tracking number, each time I tracked the item I see the same thing the order been send back to the sender. I contacted Katy craft each time and asked them to give me correct details of the percel they kept telling me the same thing and sending me wrong tracking number and said the order would be destroyed on 22 September. Since 1 months I have been asking them same question where my product is they kept telling me same thing and giving me wrong information. Now they said the order been destroyed. Really? I want my refund as soon as possible

Update by sha far
Oct 01, 2023 9:15 am EDT

I just want my refund, thanks

Oct 02, 2023 4:12 am EDT
Katy Craft customer support contacts
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US

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Thanks for sharing.

Please check your email.

We have contacted you via email to resolve the issue.

If you have any contributions to us, please contact us by email at support@katycraft.com.

Best regards,

Team Katycraft.
Update by sha far
Oct 10, 2023 5:10 am EDT

It’s not been resolved haven’t received the product or refund yet

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This complaint has been resolved automatically due to user's inactivity.

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