Katy Craft review: Car seat

Order number 360437

I wasn’t home to receive the percel therefore percel went to collection. I came from holiday and went to post office they said it’s been back to sender.

I contacted you by email on 24th of august, every time you said the percel is to the carrier I have to pay $6 to collect with a reference number. Each time I tried that reference number and contacted Royal Mail they said the percel been send back to you, I attached the screenshot and emailed you again and again and you said the same thing again and again.

Then you said percel gonna be destroyed Today.

Now where in your website it’s written a person if cannot collect the delivery in a week the percel gonna be destroyed and no refund, what kind of policy is that?

I have been contacting you guys since last 1 month what have you done to get me the percel?

Orders came so late I didn’t expect so I went for holiday missed my percel.

Now either give me the refund or my percel back.

It’s been waste of my time for last 1 months and money.

After I filed complaint they said they will refund but they again said they won’t refund what a fraud they are!

I still hope you would resolve my refund as a customer.

Thanks

Sharmin