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KFC Complaints 3461

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R
2:57 pm EDT
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I will never buy KFC chicken ever again. I grew up in the 70’s we always had KFC chicken dinners and they were absolutely delicious. Over the decades they have kept going down in quality and taste. I ordered some of the chicken nuggets and a bucket of chicken a few months ago that were absolutely horrible.. did not taste like the original from the...

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2:49 pm EDT

KFC 8 piece bucket

Several times over the six months of 2023 I have ordered 8 piece bucket and expressed we do like or want chicken wings, Only once this year did I receive no wings. Since I can't get the staff to fill my order without wings, I will not return to the kfc in north zanesville ohio, this happen to me 2 years ago. I just started visiting kfc again, I won't return again.

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9:25 pm EDT
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KFC The new chicken nuggets

I seen all these commercials about getting FC's new chicken nuggets, all the pictures on the internet and the TV show a crispy chicken nugget kind of like the extra crispy chicken looks real good so I went to the local KFC and King North Carolina ordered me some chicken nuggets, I got the chicken nuggets and I was totally disappointed valley breading on it was just barely coating it there was a piece of chicken with just a little film a flower on it nothing like the commercial nothing like the pictures on their display at the store I was totally disappointed I returned them and got my money back if I could put pictures on here I would. I did find the picture section and could not find the pictures I took of the chicken nuggets, that's my fault but they were nothing like their ads

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6:04 pm EDT
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I bought 2 pot pies today at location above. They were very brown. I assumed they were left in the oven too long. Had a taste of being scorched/lightly burned. They did not taste very good. I know this because I love these chicken pot pies at kfc and eat them all the time. I think the worker was needing some help. There were only 2 people working. I had to...

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10:31 am EDT
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KFC Irresponsible service for my order

I went to KFC Bypass road madurai on 28.06.2023 around 18.45 hrs and I booked for Wednesday offer for Rs 778+ tax to take away to home.After I reached home opened box I was very disappointed because I ordered one they were given another one. My families are very fed up this since they are very expected. But they have been cheated by the your supplier. I phoned to your complaint. But no one picked my complaints. There is no ketch up and lot of items.Please ensures when u deliver to customers. My name is V.Jeyaseelan Ph.No [protected].My order no 40914 and cash bill was not given.

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4:35 pm EDT
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I am very dissatisfied with your on line mobile app. that when I put an order in and was to pick up at 3:330 at ther kfc store in sebastian florida store for 13.79 and was told when I went in to pick up my order and they said that they never received the order and my acct. was charged for it. So I got no food and I am requesting a redund of my order for 13.79 back on my acct. The order number is [protected]

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6:17 am EDT
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KFC I ordered a wrapsta box bigger meal but received a small meal

On Monday the 26 June 2023 I order wrapsta box and added an extra R17 for a bigger meal but I was given a small one. I asked the lady that was helping me if she's aware that it was a bigger meal since I ordered it via WhatsApp, she did not respond. Can I have a clarity of adding a R17 extra for a bigger meal, what should be up sized.

Desired outcome: Clarity

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6:15 am EDT
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KFC Team member Bomikazi

I went with my wife on Saturday the 24th of June 2023 at around 12:20 to buy food. After we paid we went to the collections window where we were given our meals. So whilst we were checking if our order was right this lady who had a NAME TAG WRITTEN BOMIKAZI came shouting at us saying that we mustn’t check our order but just go. She insulted us and I will assume she was intoxicated as her behaviour seemed to be very strange for someone who was not even provoked. When my wife asked why she was insulting me she told her where to go off and left laughing at us. I am a regular buyer at that KFC but ever since that incident I haven’t gone back as I’m not sure what she will do next time to our food.

Desired outcome: I would like to be part of a discussion with the employer and employee to find out why she she insulted us i can be contacted on [protected]/[protected]

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12:23 pm EDT
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On June 23, 2023 I made a dine-in purchase at store #E720426, Ticket #4022. The food itself was acceptable, but the condition of the men's bathroom was ATROCIOUS. Besides the trash all over the floor, the sink had not been cleaned in several days. There was dirt and grime in various places all around the sink. The terrible condition of the bathroom made me...

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2:16 pm EDT

KFC Loganville ga kfc hwy 78 across from lowes

This place is horrible! The management is non existent and they told me at 7:00 on Friday night that they were not cooking anymore tonight and was out of everything and suggested Popeyes down the street. I give them three tries over a year period and always the same rude employees and usually the whole staff is out back by trash bins. The inside is nasty and this location needs to be sold or shut down.

Desired outcome: New ownership and fire every sorry individual that is currently there. Especially mangers since they do not manage anybody or anything

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11:25 am EDT
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I went through the drive thru at Belton SC location just a few minutes ago I ordered the k1 — could not understand a word the girl was saying. ordered diet coke.. she says we don't have coke so I said ok Diet Pepsi.. she then says we don't have pepsi.. we only have cherry pepsi or something like that. I drove to check out and get my order and she gave me...

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10:04 pm EDT
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The Restaurant KFC on Robinson Street in Binghamton New York is absolutely the worst Ive ever seen in My life. The Workers are extremely rude and terse with custoners, especially the elderly. The amount of time it takes to prepare an order is like at least a half hour this is totally unnacceptable. When You walk into this restaurant there are not even...

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2:49 pm EDT
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KFC Cups

https://www.facebook.com/reel/3529875020603750

Please copy, paste and watch the above. It is very short and to the point.

I feel the say way this customer does.

Shame on you!

You may now join Anheiser Busch, Target, Cracker Barrell and many more.

Now my post is too short so it won't be viewed...seriously.

Store Locations: ALL I assume

Ticket #: I don't have one

Receipt #: I don't have one

Date: Pick one

Desired outcome: Remove the filth

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KFC Beware of Sneaky KFC Employees: My Experience with Shorted Chicken

I gotta say, I'm a fan of KFC's chicken. It's finger-lickin' good, as they say. But let me tell you, folks, you gotta watch out for those sneaky employees at the KFC store. The last two times I went to grab some dinner from them, I ended up getting shorted on my chicken. Can you believe it? One piece less each time! Now, I ain't saying it's the end of the world or anything, but it sure seems like a pattern of dishonesty to me. And if they're doing it to me, who knows how many other people they're doing it to? That could save KFC a whole lot of money if they keep it up over thousands of orders.

Now, I ain't one to complain without giving credit where credit's due. KFC did send me a voucher for the first time they shorted me on my chicken. But let me tell you, it's been over a month and they still haven't made it right for the second time. I mean, come on now. That's just plain lazy.

So here's my advice to all you KFC lovers out there: count your chicken. And while you're at it, count all your other items too. You never know what those sneaky employees might try to pull. But hey, if you do end up getting shorted, at least you know you're not alone.

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KFC Disappointing Experience with KFC: Missing Food and No Response from Store

I gotta say, I'm not one to complain, but this time KFC really dropped the ball. I ordered two of their famous $20 fill up boxes, thinking I'd have enough food to feed my family and guests. But boy was I wrong! When I got to the window, they told me to pull forward, which I get - my order was pretty big. But when I got home, I realized they had forgotten half of my order!

I was missing eight biscuits - that's right, eight! And on top of that, they shorted me three pieces of chicken, one mashed potato, and one gravy. I was so disappointed - I had been looking forward to this meal all day, and now I was left with barely enough food to go around.

To make matters worse, I tried calling the store three times to see if they could fix the mistake, but no one answered. I even left my number - it's ***010 - and my email - ***@yahoo.com - but still no response.

Overall, I have to say I'm pretty let down by KFC this time. I've always been a fan of their food, but this experience has definitely left a bad taste in my mouth. I hope they can make it right and maybe even throw in some extra biscuits next time!

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KFC KFC: A Classic Fast Food Joint That Still Delivers Quality

I gotta say, KFC is a pretty decent spot to grab some grub. I remember watching this flick called Kentucky Fried Movie where this dude holds his box of chicken sideways and all this grease just comes pouring out. But let me tell you, that ain't my experience with KFC.

Back in the day, when KFC first started, it was better than most folks could make themselves, especially down South. The mashed potatoes were made from real potatoes, not some mix, and the gravy was on point - not stale and greasy like some other joints. And the chicken? Oh man, it was top-notch quality and super soft, not hard like some other fast food places.

But let's be real, KFC is a global phenomenon now. People all over the world are chowing down on that finger-lickin' goodness. And I gotta admit, in places where there ain't no similar product, KFC is the go-to spot.

Now, some folks might argue that Popeye's is better and less expensive. And hey, I ain't gonna knock 'em for that. But for me, KFC hits the spot just right.

And did you know there really was a Colonel who invented all this? Yeah, he had a whole lot of pride in the product. And let me tell you, he was way more convincing than the fake they use in ads these days.

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KFC Disappointing Experience with KFC: Online Order Mix-Up and Rude Employee

I done ordered online yesterday at the Obetz, OH KFC location. I had a big ol' holiday party for my employees scheduled for today. Thank the Lord above I called early today to check on it and they told me they had no record of my order (even though I had a receipt and an order number from that location). Customer service done canceled the order and refunded it so I called the restaurant back so I could order over the phone and the employee said "Getcha chicken from somewhere else [censored]!" and hung up on me. I was so shocked I couldn't even respond. I guess we will be having pizza for our holiday party today. I did call the customer service line and report this but I ain't never gonna give KFC my business again.

I mean, dang, I was really looking forward to some finger-lickin' good chicken for my party. But I guess the folks at that KFC location didn't give a hoot about my order. And to top it all off, that employee had the nerve to use that kind of language with me. I don't care who you are, that ain't right.

I reckon KFC needs to do a better job of training their employees on how to treat customers. And they need to make sure their online ordering system is working right. I mean, what's the point of having it if it don't work?

Overall, I'm pretty disappointed with my experience at KFC. I hope they can get their act together and start treating their customers with the respect they deserve. Until then, I'll be getting my chicken from somewhere else.

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KFC Mixed experience at KFC: Delicious food, poor customer service and quality control

I recently visited KFC in Fort Wayne, Indiana on East State boulevard and ordered my meal. I specifically requested mashed potatoes and gravy instead of fries, but unfortunately, they gave me fries instead. I was disappointed, but I decided to go back through the drive-thru and let the lady know about the mistake. However, she tried to push the blame on me, saying that I should have checked my bag before I took off and that I should do that next time. I was frustrated, but I understood that it was partly my responsibility to check my order before leaving.

As I was explaining my frustration, the lady slammed the window in my face and went to get my mashed potatoes. When I finally received my meal, I was disappointed to find that my chicken was overcooked and everything was cold. I was not satisfied with my experience at KFC, and I don't know how this place stays in business.

Despite my negative experience, I have to admit that KFC has some delicious food. Their fried chicken is always crispy and flavorful, and their sides are tasty as well. However, I think they need to work on their customer service and quality control. It's important for fast food restaurants to get orders right and treat their customers with respect.

Overall, I would recommend KFC for their tasty food, but I would caution customers to double-check their orders and be prepared for the possibility of poor customer service.

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KFC Disappointing Experience at KFC: Wrong Order and Poor Customer Service

I usually hit up KFC for my lunch fix and they usually do a decent job, but today was a different story. I put in my order around 12:30 and when I got my food, it was all wrong. I went up to the manager and they told me to bring it back so they could fix it up. But here's the thing, I only get one lunch break a day and going back and forth was not an option for me.

When I finally did bring it back, both managers had a bit of an attitude with me, like I was the one who messed up. It's frustrating because as a customer, I'm the one spending my hard-earned cash on their food and they couldn't even get my order right. And let's not forget about the gas money I spent driving to their location.

I'm seriously considering not going back to this KFC and maybe even avoiding others in the future. As a customer, I matter and it's people like me who keep their business going. It's a shame that they were more concerned about their meal than the inconvenience they caused me.

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KFC Disappointing Experience at Boise KFC: Poor Order Accuracy and Limited Extra Crispy Chicken Availability

KFCs in Boise ain't that great. They mess up the order more than half the time. And they hardly ever have enough extra crispy chicken to fill up a 12 piece bucket. I gotta wait for like 20 minutes or more just to get some. And tonight, it was like over 1 1/2 hours till closing and the manager told me they weren't planning to make any more chicken tonight. So, I couldn't even wait for extra crispy. She said that she could give me half extra and half the other. But when I got home, only 4 out of 12 pieces were extra crispy. So, her definition of half is kinda shady.

I already gave up on the other KFCs in the area. And now, it's clear that this is a management problem with the company that owns all the KFCs in the area. I ain't going back there again.

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About KFC

Screenshot KFC
KFC, also known as Kentucky Fried Chicken, is a fast-food restaurant chain that specializes in fried chicken. The company was founded in 1930 by Harland Sanders, who developed a unique blend of 11 herbs and spices that is still used in KFC's recipe today.

KFC has grown to become one of the largest fast-food chains in the world, with over 23,000 locations in more than 140 countries. The company is known for its signature fried chicken, which is available in a variety of flavors and styles, including original recipe, extra crispy, and spicy.

In addition to its famous fried chicken, KFC also offers a range of sides, including mashed potatoes, coleslaw, and biscuits, as well as sandwiches, wraps, and salads. The company has also introduced a number of new menu items in recent years, including chicken tenders, popcorn chicken, and chicken wings.

KFC is committed to providing high-quality food and service to its customers, and the company has implemented a number of initiatives to improve the customer experience. These include a focus on cleanliness and hygiene, as well as the use of sustainable and environmentally friendly practices.

Overall, KFC is a beloved fast-food chain that has become a staple in many communities around the world. With its delicious fried chicken and commitment to quality and service, it is no wonder that KFC continues to be a popular choice for fast food lovers everywhere.
How to file a complaint about KFC?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with KFC. Make it specific and clear, such as "Incorrect Order at KFC Downtown Branch" or "Poor Customer Service at KFC on Main Street".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention the location and date of the incident, the nature of the problem (e.g., food quality, hygiene, customer service), and any specific details like order number or employee names if relevant. Describe any communication you've had with KFC staff and the outcome. If you attempted to resolve the issue, include those steps and KFC's response. Explain how this experience has personally affected you, such as causing inconvenience, health issues, or financial loss.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos of the product, or correspondence with the company. Be cautious not to include sensitive personal information in the attachments for your own security.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any monetary loss you have incurred due to the issue. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution from KFC, whether it's a refund, an apology, or another form of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and to ensure all relevant details have been included. Check for spelling and grammar errors to make your complaint as professional and credible as possible.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any updates or responses to your complaint. You may receive feedback from KFC or from other users who have had similar experiences, which can be helpful in resolving your issue.

Overview of KFC complaint handling

KFC reviews first appeared on Complaints Board on Oct 3, 2006. The latest review A mixed bucket of experiences at KFC was posted on Oct 28, 2024. The latest complaint Drive through times and messed up order was resolved on Jan 03, 2020. KFC has an average consumer rating of 1 stars from 3487 reviews. KFC has resolved 234 complaints.
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  1. KFC Contacts

  2. KFC phone numbers
    +1 (800) 225-5532
    +1 (800) 225-5532
    Click up if you have successfully reached KFC by calling +1 (800) 225-5532 phone number 7 7 users reported that they have successfully reached KFC by calling +1 (800) 225-5532 phone number Click down if you have unsuccessfully reached KFC by calling +1 (800) 225-5532 phone number 19 19 users reported that they have UNsuccessfully reached KFC by calling +1 (800) 225-5532 phone number
    +1 (949) 218-4453
    +1 (949) 218-4453
    Click up if you have successfully reached KFC by calling +1 (949) 218-4453 phone number 1 1 users reported that they have successfully reached KFC by calling +1 (949) 218-4453 phone number Click down if you have unsuccessfully reached KFC by calling +1 (949) 218-4453 phone number 1 1 users reported that they have UNsuccessfully reached KFC by calling +1 (949) 218-4453 phone number
    +1 (502) 874-8100
    +1 (502) 874-8100
    Click up if you have successfully reached KFC by calling +1 (502) 874-8100 phone number 1 1 users reported that they have successfully reached KFC by calling +1 (502) 874-8100 phone number Click down if you have unsuccessfully reached KFC by calling +1 (502) 874-8100 phone number 0 0 users reported that they have UNsuccessfully reached KFC by calling +1 (502) 874-8100 phone number
    100%
    Confidence score
    Executive Director
    (765) 674-1574
    (765) 674-1574
    Click up if you have successfully reached KFC by calling (765) 674-1574 phone number 0 0 users reported that they have successfully reached KFC by calling (765) 674-1574 phone number Click down if you have unsuccessfully reached KFC by calling (765) 674-1574 phone number 0 0 users reported that they have UNsuccessfully reached KFC by calling (765) 674-1574 phone number
    More phone numbers
  3. KFC emails
  4. KFC address
    1900 Colonel Lane, Louisville, Iowa, 40213, United States
  5. KFC social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 21, 2024
  7. View all KFC contacts

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