KFC
Reviews and Complaints

I went to kfc on main st in saco maine and I go every wk I order the 8 piece bucket meal that comes with 4 buiskits and 2 LG sides I paid cash as always every wk it occurred today tues the 30th and while my food was being made by employees 3 of the girls were eating pieces of chicken and potato wedges while making mine and drive threw orders I was so passed I asked for a shift manager for thd night that was working told him what happened and apologized said he talk to the girls and that's it I still had to pay for my food girls weren't wearing gloves I was told to call the cooperate number which I tried around 645pm and couldn't get threw my number is [protected] my name is Kelly I'm not happy I go every wk and seeing what I saw I was digusted and so angry I hope to hear back from someone from higher up in kfc thanku

Ordered online and when I got ronthe store assistant manager MSI Masiyoli,
Could not explain why my order is not ready and on the app it stated its ready.. This is not the 1st time we have expierence this poor service from the store. On top of everything 4 guys passed in the drive way and left. But I was their waiting for a order which was not ready.
This KFC will never see me again.

1/23-5/23 the store manager in this store in harrassing a male employee in this store. This young man has been working for this store for the past 4 years. Never had any complaits until this manager took over store. He is a trained manager. The manager is always telling him and another manager that the safe is short money and makes these 2 employyes pay it back, this has been going on for some time now. When this employee said he was not paying any money back bevause he does not go in safe the manager made him turn his keys in. This manager is making these employees do her job whild she sits playing with the money drawers. He will be doing his job and she tells him to do what she is suppose to be doing and then get mad and start trying to argue with him because his work is not being done. She has accused him to me that he is going into work drunk when I know she is lying because I bring him to work and pick him up daily. He is a manager and make way less then 40 hours a week. She jumped on him just about a week ago about leaving a few things soaking in the sink overnight after she told him to tell when he spoke back to her she threatened to call the police and have him escorted off the property. She is always yelling at him for no reason and if he tells her somethng she wants to call the police. She is signaling him out for no reason. I have contacted my attorney and he told me this is harrassment and informed me to contact company before taking it futhur to see what can be done about her. She has told the dm I understand that this young man comes to work drunk daily and is trying to get other employees to say it also.

Order 1642, unique code SA727-280523-[protected]. 28 May 2023 @17:42 I went to go buy the 9 piece bucket and they told me I would take 30 min for it to be ready but when got home to dish up for everyone the meat was burnt and no one could enjoy it, that is why I took a video of the burnt chicken, it had to be thrown away. So we only had like 1 each because of the burnt pieces I would like to be refunded if not refunded the organised another because it’s not fair having to eat 1 piece after purchasing it for 144.90 and to get burnt food, I slept in a empty stomach, please see what you can do because I don’t think I’ll ever buy from that kfc because each time it’s a different story.

5/24/2023

I Deanna Green was coming back from break when one of my employees, pointed out to me that the fries were burnt & very greasy so I told her to toss them and proceeded to the freezer to get more. Once I got back with the fries to drop more. My General Manager Kimberly Cunningham, hollered at me and said don’t drop those fries I have some right here. My response was but they’re burnt & greasy. She yells again saying this is my store and I’m running the show. I said that’s crazy to serve those and took the fries I was about to cook back to the freezer. I was in such disbelief that as the GM she was really selling those fries to customers, so I took a picture of them and while doing so she (Kimberly) came behind me an said I could clock out and go home until further notice because I was picking with her. Which I wasn’t she just knew she was in the wrong. So I went to clock out while doing so I was in shock with what had just taken place and said (this [censored] crazy). She heard me and proceeded to say I was fired for using profanity. And that I better get off the property before she calls the police and has me removed, as I was already on my way out the door. It was customers in our lobby and they were saying (I can’t believe she just did that) she being very rude a disrespectful. When I all honesty it really wasn’t called for. She was in the wrong.

Dear Americana group MGT,

I am writing today regarding the restaurant (kfc hanssan el maamon), located at (nasr city opposite to el ahly clup) where I recently experienced an event which disgusted me so much that I will never return to the restaurant again or even KFC.

I highly suggest that the Department of Health & Hygiene investigates their health and safety licence, as well as the cleanliness of their food serving areas, as smell of chicken very bad due to burned oil that reflect on chicken taste and smell as all peaces have black spots from outside from burned oil+ chicken dark meat peaces full of blood from inside not one peace all of peaces surved.

Going out to eat is supposed to be one of life's pleasures, something to be enjoyed, where the customer puts their trust and money in the restaurant's reputation as well as food hygiene in the kitchen.

We informed them about what we found but they do nothing and informed that nothing wrong at the end they will deliver our concern to the MGT and I did nothing too as my kinds wants to sleep and I dont want to panic them any more or bother your clients there.

Please look into the matter; this restaurant should be closed down for severe lack of hygiene!

I hope to hear back from you soon.

Sincerely,

Alaa eissa kamel

[protected]

Industrial generator installed outside my window today is giving me migraine, and I can't sleep. I tried to stop the installer, and ask if the had permission but they just ignored me to go ahead to install the equipment outside my window. I have a lot of medical complications and the noise is making me physically ill and I have to close my windows which is dangerous for anemia as I need a lot of air. The kfc west norwood did not give me notice of this installation and they have acted without care, selfishly and detrimental to my health

I order 18 pieces Super Bucket Meal. The agent she told us the delivery timing is 50 minutes so I wait for Minutes. Almost 1 hour now the order still not came. and I call the driver and I asking for my order and they told me my cancelled order. How come my order canceled I already paid through link. So I call again the again she told me they transfer my order in the other outlets. How come not even call me and to informed that and we are still waiting for the order. Now again my order still preparing in the other store almost 1 1/2 hours we are waiting for the food. This is not acceptable.
Evetime I order in the KFC they did not follow the delivery timing always late.
I choose KFC because I know your your good in Service. I'm very disappointed

I have ordered dinner on 23 May 2023: 2 x fully loaded box meals; 3 x colonel burgers; 1 latge chips; 1 mash and gravy. Did not receive the 3 rd burger I have paid for. I make use of MrDelivery service. 2nd time in this month that I have ordered and not received all the items that I paid for. The previous order I did not receive the chips I ordered. Despatch KFC’s staff is utterly incompetent. Even when ordering at the branch itself, there are always error in the orders.

On 5-19-23 I went to the West Lebanon store in Lebanon NH. I ordered a 12 piece meal, bean burrito. When I got home and opened the chicken, it looked like it was fried way too long, really dark and extremely crispy, tough, not even warm. I actually got 3 legs, no wings, 2 breasts and 3 thighs, i think lol. once piece so so tough and fried to the point I could actually tell what it was. On the mash potatoes for one of the sides, they put 1 ladle of gravy on top, not separately as I have also received, plus the biscuits were hard as a rock, but the birds enjoyed them.

I live over 20 miles away and would pick up KFC when I am downtown and I did not want to go back since I had a tough day and just not in the mood, but expected my order to be up to par. I realize help is short but someone needs to take the time to properly train these employees. On an average we would order at least once a month and my car would have the great aroma of fried chicken and still be warm when I got home - not this order

What really ticked me off, was the sign outside said the 12 piece meal was

29.99 but they charged me 39.99 and said "prices went up", change

the sign to reflect the new prices. Picture attached, I am not even sure what the 3rd piece is, since it is so hard and crunchy.

Gayle Burns, po box 876 enfield nh 03748

On 6 May 2023 I ordered 9 piece chicken, when I got home I found that 2 pieces was just fried bone in batter another 2 pieces very small ans another piece just skin fried in batter. Kfc made me feel as if I am a dog and I refused to eat that crap. I rode 16km to kfc and 16km back home again=32km in total for crap like this. I complained to kfc on Facebook and they said someone will contact me, yet I am still waiting. I took the chicken back to that kfc the next day, manager saw that pathetic looking chicken and agreed with me that it is rubbish. Gave me new chicken and to compensate 2 small packet of chips... Pathetic after I wasted my petrol on 2 trips back and forth 64km in total not to mention my time. KFC Heugh Road Walmer Port Elizabeth worst service ever treating their customers like damn dogs. Kfc Facebook page was also useless in assisting... Worst customer service ever.

I went to KFC in Bismarck North I ordered my meal. It was a 2 piece chicken dinner. And a ma. And cheese bowl meal. I was told to pull around the other vehicle that was waiting I waited about 20 minutes and the gal came out with the order and it was for the car thT was behind about 4 minutes later 2 gals came put. When I looked in my order we didn't get the Mac and cheese bowl meal. I told one of the gals and she told me you paid for the Mac a d cheese bowl not the meal and walked away. So I pulled put of the parking and opened my chicken. Box and I had a 3 piece meal instead of a two

My name is Suzanne Vogel

2721 marina rd se #6

Mandan ND 58554. I also never got a recipe

I was the only customer (drive thru only) For some reason both doors were locked. sign said drive through only. I thought wow I was given the order instantly. No one else was there. Parking lot empty drive through empty. I debated to peek inside but I didn't. When I opened the boxes, the chicken was so dry and looked like it was old. Grease was all on the bottom of the box and the coloring of the chicken was not the light golden color in the pictures. It was the darkest from KFC I have ever seen. We could not slice the biscuit, it was so dry it crumbled. WE had to toss the items and my husband said "never order this again". Sincerely Patricia Stoll Patti. [protected]@att.net [protected]

We live in Lake Orion, Michigan 48360 and are so disappointed