KFC
Reviews and Complaints

I gotta say, I was pretty disappointed with my recent visit to KFC. The extra crispy chicken just wasn't up to par - it wasn't even double dipped for that extra crunch! And I should know, I used to work at a KFC myself. I'm worried that if they don't retrain their staff, they're gonna lose a lot of customers. My friends over in Moundsville, WV have been saying the same thing about KFC lately. It's a shame, really. Colonel Sanders is probably rolling over in his grave - they're ruining his name! KFC used to be my go-to spot for some delicious chicken, but if I can't get it extra crispy, what's the point? I really hope they can fix this problem before it's too late and they go belly up. I know a lot of people who have stopped going to KFC because of the chicken. It's a real shame, because I grew up with KFC and it holds a special place in my heart. Here's hoping they can turn things around before it's too late. Thanks for listening.

I recently visited the KFC in McDonough and went through the drive-thru. The lady who took my order was very friendly and talkative, which was a nice change of pace. I always like to give credit where credit is due, and she definitely deserved it.

Due to the ongoing coronavirus pandemic, my friend and I decided to park in the lot and eat our food in the car. Before we drove away, I asked the lady if I could get some hot sauce. She assured me that it was already in the bag, so we parked and started to eat. However, when we checked the bag, there was no hot sauce to be found.

I decided to drive back around and ask for the hot sauce again. This time, the lady seemed annoyed and threw the sauce at me without saying a word. I thanked her and told her to have a nice day, but I couldn't help feeling a bit put off by her behavior.

As someone who works in a grocery store and hears complaints all day, I know how important it is to treat customers with respect and kindness. It's never okay to lie to a customer or treat them rudely, especially when they're just asking for something as simple as hot sauce.

Overall, I still enjoy KFC's food, but I hope that the employees can work on their customer service skills. It's important to remember that customers are the reason why businesses like KFC exist in the first place, and they deserve to be treated with kindness and respect.

I went to KFC with my husband and unfortunately had a terrible experience. My husband had informed the staff several times about my allergy, but they still managed to put the ingredient I was allergic to on my potatoes. I was very disappointed and scared because I almost died from it. The manager had assured us that they were being cautious, but clearly they were not.

To make matters worse, they only sent me a $20 check as compensation. It felt like a slap in the face and showed that they didn't care about my well-being. I was so angry that I didn't want to eat at this place ever again. The only reason I gave them a chance was because my husband wanted to go.

If you have any allergies, I suggest you skip this place because they clearly don't care if they put your life in danger. I will be contacting a lawyer to speak to the CEO and demand an apology. It's unacceptable for a restaurant to be so careless with their customers' health.

I was standing in the queue as i was only 1 to order.. theres about 3 staff at the front counter none asked me for my order.

I understand i saw a technical breakdown on on water dispenser but at least basic customer service to ask for my orders or even tell me to wait for a moment.. the 2 staffs out of the 3 just look at me a bluntly just ignore and keep talking amongst themselves. Ive waited for about 5 minutes and make me feel that im not even there.. its such a disgrace for a fnb customer service . I myself have been in customer service industry for a long time. And such attitude from the group of staff is very rude and unprofessional

This is the third time I Have contacted KFC with a complaint. On June 8th, at 6PM, I went into KFC for a sit down supper at Rice Lake Wis (54868) KFC. I ordered 2 snack boxes of extra crispy chicken, and was then told it would be a 5 minute wait, they were out of chicken, then was told the extra crispy chicken would be 10 minutes. This is not the first time this has happened. I feel compensation is in order. I think a gift certificate should be given.

Barb Olson

[protected]@charter.net

On 06/ 18/ 2023, I observed, No food handlers were using gloves to serve food, Not sure what the policy is for that,Two, I observed one employee reaching into his pockets several times for his cell phone and at one point reaching into the french fry batch eating fries direct out of the batch and then went back to his pocket for his phone, Surely seeing that was a turn off

Bought KFC for my hubby today thinking he could eat the chicken. He has cancer...Bought both of us 2 piece chicken dinners with 2 sides each. The green beans and slaw were good. The chicken was so small. We got 2 thighs each. I think they came off of a newborn chicken. So small, very little meat and the worst part was that the skin was soooo greasy...it was like it was sitting in a pot of grease... Disgusting! The Biscuits were so small...maybe the size of silver dollars. And for $24... I could have eaten better at McDonalds...I'll never go back...This was our 3rd visit to this KFC and I don't know why we can't get a decent meal for a reasonable price from KFC.

Penny Keiper

45 Ramsey Scott Lane

Murphy, NC 28906

I purchased several gift cards for kids for the summer, I used one of the gift cards at the Westchester illinois location and I had a dollar left on the card, and I was informed I couldn’t use the card anymore. After several attempts and being declined several times. She gave me my biscuit back and took the gift card with the dollar and the 32 cents.! I sent several emails and no one responded back to me after reaching out several times. I want to know will my gift cards go in the garbage if all the money isn’t spent? And will you be willing to donate some gift cards to my event for the kids

It was storming and I pulled up to the drive through. I was the only car in the drive through and there was no sign posted anywhere Even though there was a cover the rain was blowing into my car. After quite a while of getting soaking wet I pulled forward to the window.

There were 3 people in the store. All moving as slow as humanly possible, but they all 3 made eye contact with me and none of them came to the window. I sat there for over 5 minutes again. Finally, I flagged one of them She was a HUGE woman - tall. She rudely pointed her finger and said go inside. Wouldn't even open the window to speak to me. Also there was no sign on the window either that I needed to go inside.

I was mad and wet at this point. I drove around and walk in. I did not curse at her. I began to ask her why they let me sit there for so long making eye contact so I know they saw me and didn't say something sooner. She interrupted me to yell that she was the only one there. NOT TRUE! I saw 3 different people who eventually made their way back up front and I took photos. Because then she started yelling "I'm done with you." "Bye, bye!" Refused to let me speak to a manager, refused to give me her name, refused to give me the manager's name, refused to serve me. She went into the office and apparently was calling her manager telling him I was cursing her out and other lies. It was ridiculous. I have called corporate and will be going back daily until I see a manager. This was utter nonsense on so many levels.

She also spoke to the other staff (the ones she said weren't there at first) and they refused to speak to me or even acknowledge that I was there they started serving everyone else that came in and it was very embarrassing.

I did an online order for pick-up at 5:45. I arrived at 5:45 and it was not in the spot for pickup. The store was empty and there were about 5 workers. No one asked if they could help for about 6 minutes. They finally asked if I was there for a pickup. I said yes and gave them my name. They told me it was going to be another 12 minutes because they had to finish cooking the chicken. So I sat down and waited for 25 more minutes. They never gave me anything for the inconvenience and then when food was ready I asked for some dipping sauces. They told me it was extra for the sauces. I advised that is rediculous since I had been waiting way past my pickup time. They ended up giving me a few. The store was also very dirty. The floors and tables were very sticky. I would like a refund for my order. Unfortunately, I misplaced my receipt, so I have attached the email I received for my order. It will not let me add the photo in box below. If you provide an email I can email it. The order was for $42.39

On the 12th of August around 22:15- I ordered a sweet chilli twister (twister only), order number 510, from KFC Observatory in the Western Cape. I ordered it via drive-thru. This is my regular order from KFC - and I have ordered it from the observatory branch multiple times. Once I arrived at home and opened it to eat it - it was significantly smaller than the usual. It it a very regular meal I get, hence I know the general size (even taking into considerations changes in the size ie. Slightly smaller) however this one was notably smaller. I paid R52.90 for a minute twister - way smaller than the normal size. I am very unhappy about this.

I ordered a Twister Combo on 07 JUN 2023 from Ponoka branch of KFC. It's supposed to be toasted. I got a barely-warm and crumbly wrap. This is not the first time I've had an issue with this location. Please look into it as they're always out of chicken, more often than not they make you wait 10+ minutes per order, & all around have general crappy service! The "crappy service" is mostly the staff - they're not very friendly and have a very "What do you want, get out of here" type of attitude. I've complained to the store a couple of times in the past and was basically told "Tough luck, better luck next time." which is part of the reason I don't spend my money there very often, and when I do, I'm usually left disappointed.

I work a full time medical profession job and after work this particular day, I just wanted a quick, good meal for me and my autistic son who wanted the nuggets so bad. I experienced anything but that and I’m absolutely appalled at the food that was served to me and the hateful disrespect I got from the lady across the counter when I walked the food right back in and requested a refund.

I arrived at the drive thru at 5:12pm exactly because my life runs on time management I’m always noting the time. There was a car in front of me and two others pulled in behind me within 2-3 minutes. At 5:27pm I was asked the first time for my order. Halfway through my order I’m interrupted and he said, “hold on, hold on! I’m having computer issues. So I sit there another 12 minutes (I’ve been timing since the first contact) until I finally say “HELLO!” In the speaker and ghe same male voice says, “what can I do for you as if I had just pulled up! (?). Said, “you can start with my order I’ve been sitting here over 30 minutes now. (If you’re wondering why wait and thinking “I’d just drive off..” then you don’t have an autistic child and never experienced a full on meltdown when the rug is pulled out from under them when they have their whole being set on THAT ONE MEAL!) he fumbles through my order having me repeat it multiple times then says, “I’ll get back with you with the total.” Another 6 minutes passed and I drove to the window. He took my card for a $15.34 total on a number 10 combo of 8 nuggets, fries, a biscuit w/ medium drink and an added chicken breast, CRISPY, and two extra biscuits. I’m then told to pull up to wait for the fries. I sit another 5 minutes and a young man comes out with the longest, frizziest black unkempt hair and holds a bag out to me and a drink that was far from fresh. I immediately set into checking my order. The last thing I need after nearly an hour ordeal with KFC is something left out and my son melt on me. Shocked at what I saw is an understatement. The chicken was original, oh well doable yet upon closer inspection the skin had literally slid off to one side exposing where what would’ve been white breast meat was a dark brown layer that screams it sat under the heat and dried out and then the worst of it, there was a layer under the skin that was a grey brown color and smelled of rot or mold! I picked up one biscuit and all 3 of them were stuck together because they were all RAW DOUGH! Only the outside had barely set and the slightest light brown coloring could be seen. The fries appeared to have been second cooked like they threw previously cooked fries in oil to heat them back up because they were very hard on the outside and very dark brown in appearance and when I broke one into two pieces the inner part was all oil. The nuggets was much of the same hard as rocks and inedible. I’m FURIOUS now. I sat here all this time to make sure I took home what I knew would satisfy my son after days of asking for the nuggets to only have to take it right back inside and get my money back. I head in with the bag & a lady a bit older than middle aged approached me and asked me if I needed something. I said, “yes, my money back. This food isn’t fit for consumption let alone to serve it at a restaurant. Here comes the attitude, snarky voice and defensive posture. Her attitude went to fight with me mode rather than good customer service especially when they are in the wrong here. Her: “well what’s wrong with it?!” So I show her the stretching dough of the raw dough in the biscuits and I pick up the piece of chicken and ask (with the moldy looking skin dangling from it by a thread) “would you eat this!?” Her: “NO I WOULDN’T NOW PUT IT BACK IN THE BOX!” Who is she to order me or speak to me as if I’m a child.!?! Then she proceeds to usher a man out of the store by telling him the dinning room is closed yet all the doors are open for customers to walk in. I proceeded to tell him to find another restaurant that was not the kind of food he would want. And holding a pair of tongs that I’m sure are meant to stay in the food prep area she proceeded to snap them closed a few times and wave them at me while she screamed at me I had no right to tell him that. OF COURSE I DO! I have the right to express any opinion I may have especially after the hour long ordeal I went through. If I could spare that gentleman from the same fate then absolutely I will warn him. She bickers at me some more all the while waving those food tongs around then walks over to the food prep and with the same tongs she shoved it in the food, gave it a swirl, slammed the tongs on the side of the metal container and spins around to the drive through and proceeds to chit chat with the driver all while I’m left standing at the front counter to witness her anger in slamming the tongs on the container. I asked her for her name and she flat ignored me. She eventually told the young man at the drive through to give me my money back so I’ll leave. He brings me the dollar amount and a handful of nickles turns and walks away. I can’t believe he’s allowed to work there with that long, frizzy hair all over the place with no hair net or anything. She wasn’t any better with a half pulled up ponytail and nothing to protect the food from them shedding all in it. With her leaving me standing at the counter it gave me a moment to look around the restaurant. One word “filthy!” My feet were literally sticking to the floor like syrup had been poured out and left to dry. Used cups and other garbage littered the tables and the dust and floor debris was everywhere. You need to know the Hartselle KFC has been the butt of jokes of slow service, poor hygiene from employees, food quality going down the drain and trust me, had my son not asked many times that week for the nuggets he saw on the sign passing by I would not have been there. If that crew is left intact and still employed at that location after the unacceptable conditions, food that could’ve put me or my son in the hospital with food poisoning and the worst customer service I’ve ever had to endure then I will be going to the Department of Health and filing a full complaint on the conditions of that restaurant and the food that is being served. I will NEVER, EVER be on that property again for any reason after this. Do the wise thing, shut the store down completely, hire a brand new crew, give the place a full deep cleaning and have a manager in place to keep it that way. I know you’re home office mgmt team and CEO would’ve fired everyone on the spot and Locked the doors until that store is fit to serve food from again. I live less than a mile from that store and will be keeping a watchful eye on it in the coming weeks. Either shape it up or the H D really needs to know. All of this occurred on June 6th between 5:12pm and 6:07pm again, at the Hartselle, AL location.

Went to providence mall KFC, Pondichery. Time: 4:30pm on 03/06/2023

The staff who works there, sent me a rating link and she asked my mobile and she herself gave the rating, which is weird and unethical.

* I was with my colleagues so I don't wanna ruin the vibe by asking her, "who is she to give ratings and feedback in my mobile".

*I couldn't take this and this is the cheap and worst behaviour I have ever experienced in in KFC for some 10years