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KFC Complaints 3461

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S
12:44 pm EDT

KFC second grade food for second grade citizen

I'm not sure on how to approach KFC or Management at Phumulani KFC about this matter because I'm sure as hell that they know that what they are serving is not KFC! Has the owner even tasted what he is selling to us?

I have personally bought meat there on few occasions but was never sure if it was just mt taste buds or the are serving us secong grade meat.

Having such a trained palate, i can only assume that they are using cooking oil that have been over used and needs to sold for recycling or whatever. To top that up they overheat the oil or since the oil is too old it overheats and burns the spices on the chicken. That oil is not good for human consumption and is putting my health and the health hundreds of other people at risk.

I hope KFC as a whole doesn't take this matter lightly!

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6:56 pm EDT
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KFC does not recycle

I am disgusted that taco bell and kfc chose not to recycle; especially considering the amount of wasteful packaging your fast food products fill our landfills. There was no recycle bins in your McLaughlin location. I spoke to a manager who stated that you do not recycle and it may occur in the future. With the knowledge we have now about how important it is to recycle; I am extremely dissatisfied that your company outright chooses not to protect the environment by recycling and using environmentally safe cleaning products. Where is your corporate social responsibility for the environment? Due to this frequent disregard for our environment, you just lost a customer who’s favourite fast food restaurant used to be Taco Bell. Please email me back with a time and date of when I can expect to see the recycle bins and I’ll return as a customer on that same day. Ate there on sept 11 2010 for dine in lunch we had KFC and Taco Bell meals. Corporations should be fined for producing unneccesary garbage!

Sept 11 2010 – tried to email my complaint twice – did not receive any notification that it was received - my complaint was sent to never never land and I will probably never hear from them.

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D
11:25 am EDT

KFC kfc food is substandard

This is the third report I am writing about KFC's food. I have never had such a problem with any other fast food, and I am honestly contemplating not purchasing KFC any more.

First of all, neither my nor my brother's Boxmaster had any cheese, which we weren't even informed about before given the order. Second, the chicken in the Streetwise 2 that we ordered was incredibly dry, as if it had been cooked hours before. i am really disappointed in the quality of KFC's food lately.

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A
7:24 am EDT

KFC disgusting service and sub standard quality for food

We were waiting in the so called drive through for over half an hour getting more and more frustrated with the wait and to top it all off people were pushing in from the other side’s entrance. It was close to 40 minutes when we finally placed our order, we asked for this new combo of there’s and they said 'Sorry we don’t have any milkshake for that combo' How can they have such a big advertising campaign and not have any milkshake? Besides for not having what we wanted they where not interested in changing it for a coke or something else. Just to top it all off they got the order wrong and the one burgers meat was tough and dry? Disgusting service and sub standard quality for food!

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A
7:17 am EDT

KFC another milkshake complaint

This is now the third time I visit the Big Bay branch before 11am. (they open at 9am) and want to order a milkshake but, it seems that at this time of the day there is always some excuse why milkshakes are not available. This morning I was told 'the machine is currently on heat mode'. Does this mean I can order a hot chocolate instead? If milkshakes are only available at certain times of the day, please put some notices up. I see there are numerous people on this website with similar complaints so this is not an isolated case.

On Wednesday this week I ordered from this branch as well. The large coleslaw bowl was only filled half way. I ordered a large and also paid for a large - so there can be no excuse. Had I noticed this before I reached home, I would have returned it. This morning I ordered the regular coleslaw which was indeed filled to the top. Much better value for money than a half filled large one.

I am a bit disappointed as this branch is only 6 months old. As a patron, I am not difficuilt to please. All I want is to be able to purchase what is offered on the menu and receive what I pay for.

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12:56 pm EDT

KFC bad customer service and bad attitude from manager

I purchased food at this outlet and paid with my debit card and upon me waiting for my food, an sms notification from my bank notifying me of the transaction going through succesfully, while waiting I was waiting for my food to be given to me so I could be on my way.

The lady who was helping me told me that the transaction was unsuccesful, she then called her Manager Aurelia and she told me the same thing, i showed both of them the sms notification which was proof that my account had been credited by them and Aureila adamantly disputed this with me. I am very dissappointed with the lack of knowledge and embarrasment i experienced at that Kfc as I was even asked to go to the back of the store.

My question to these people was 'how can i be notified that money has been taken out of my account without the money leaving my account'? this lady was so adamant that the card had declined, i left without my food. I have just checked my bank statement on the internet and my account is less my purchase amount. I demand some action be taken ASAP and i would like for my money to be refunded into my account as in yesterday! Kfc is going to the dogs!

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B
7:05 am EDT

KFC zinger chicken not available at milnerton kfc

I have been at KFC Milnerton on 4 occassions over the last 3 weeks and every time requested Zinger chicken just to be told that I would have to wait between 14 and 20 minutes for Zinger chicken.

On 6 September I asked how it could be possible that they never seemed to have Zinger chicken available and was told that it is not very popular and therefore they don't keep much Zinger chicken in stock.

I think that this is totally unacceptable given that KFC is running quite an estensive ad campaign advertising Zinger chicken.

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J
6:43 am EDT

KFC mold found on my famous bowl

I purchased 2 famous bowls and one streetwise 2. Back at the of office i opened my famous bowl and to my surprise i found mold on my food - the other one was fine! I contacted the branch and spoke to Diane. She requested that i bring it back and she'll give me a new bowl and extra piece of chicken for the inconvenience. I took it back, BUT asked for my money back. She insisted that i should choose something else from their menu, i still refused, telling her that you just sold me OLD FOOD WITH MOLD ON IT. She corrected me, said that it's not the food that's old, but the cheese that is full of mold. Imagine, does that make it better? Now whether it's old food with mold on or moldy cheese, how can you sell something like that to a customer? On my photo's it's clear that the mold is growing on the food. Imagine it was dark and i didn't spot the mold, i would've fallen very ill. There was no chance in hell that i would've accepted anything else from someone who just sold me moldy food, would you?

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Nnnaaahh
No, US
Jan 03, 2023 10:25 pm EST

Same happened to me

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D
6:18 am EDT

KFC feathers on chicken pieces

I bought 5 pieces (spicy version) of KFC from their Kempton Park Branch. Cooking oil was dripping all over the place and eventually i had to cook something to eat. i left two pieces so that i can eat them at work today during lunch. Guess what: there were feathers all over the other two pieces. this is unacceptable, my hard earned R45 down the drain, just like that.

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T
6:07 am EDT

KFC worst kfc in the world

I ordered a burgermeal and sprinklepops at the drivethrough, and they gave me a burgermeal and a mini loaf. Luckely I had a look before I drove off. I returned the food through the window, and explained the problem. They then started preparing the sprinklepops. I then parked in the parking area and walked into the KFC. The staff were shouting to each other, they were very unorganised. One of the other customers asked one of the staff to quiet down and speak, not shout. I phoned the customer careline, and told them about my problem. They said that they were gonna phone the manager and sort out the problem. Five minutes later I phoned the careline again, requesting that they can keep the food, and give back my money. Again I was told that he's going to phone the manager. I logged a complaint with him, and stil havent heard anything. They did phone me last week and asked if I received a call, and when I told them no, they said they would come back to me. This is the worst KFC I have ever been to.

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K
12:14 pm EDT

KFC this is the worst kfc in the country

This is the worst KFC in the country, the chicken is never fresh, the credit card machine and ice cream machines are always out of order. When the KFC first opened it was busy every night and the food was good. Now the place is ALWAYS Empty. We have always enjoyed the food at KFC and would hate for this branch to close due to a lack of support.

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C
10:36 am EDT

KFC stay away from them

At 17:30 today my husband went to KFC Richards Bay. He went into the store and ordered a variety Feast. He asked for Zingers. He then asked Zama TWICE if she is sure it is Zinger as he didnt think the sauce looked right. To which she answered YES twice. He then wanted to pay and when he produced his card, he was asked 'Dont you have cash?' if he did, he wouldnt use his card... ! He was then made to wait as Zamas card machine was not working. She was waiting for the person next to her to finish with their card machine... although there we a further 5 or so available card machines! My husband has just arrived home with the KFC... and surprise surprise... NOT Zingers, despite being asked twice! Luckily for Zama my husband was not prepared to drive back to KFC to complain as he is not impressed. One question...HOW HARD IS IT TO GET AN ORDER RIGHT...WHEN ASKED TWICE...? Zama needs to jack up her customer service and if she cannot remember an order...Maybe write it down? Not acceptable.

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C
10:29 am EDT

KFC they keep customers hostage and forcing them to except bad service to maximize profits

KFC has 2 branches in Paarl. One in Main Road and one in Lady Grey Street which are about 400 meters from each other. During office hours both branches are open as the Lady Grey branch is located in the commercial area. Note that they are 400 meters apart. After hours the branch in Lady Grey closes and only the Main Road branch remains open. KFC is popular in Paarl as in the rest of the country and all cliental is forced to the Main Road branch causing waiting times of up to 45 minutes and queues of 100 meters. KFC and the franchisee are misusing their market position, keeping customers hostage and forcing them to except bad service to maximize profits.

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King1970
Orlando, US
Sep 01, 2010 2:58 pm EDT

Did they lock the front door ? What kind of a gun they the pointed at your CHICKEN HEAD ? LOL

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TomL_12953
Malone, US
Sep 01, 2010 10:35 am EDT

Are you addicted to KFC? No one is forcing you to do anything! If you don't like the KFC that's open, don't get KFC. Eat somewhere else. If enough people switch, the place with the bad service will either have to improve or go out of business.

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B
9:51 am EDT

KFC this is the second bad experience I have had at this branch

At 13h15 today my friend and I again made the fatal mistake of going to the Kentucky Fried Chicken branch in Beyers Naude Drive Cresta. After standing like lost souls for almost 10-15 minutes we were eventually served by Tiisetjo. WOW I was left speechless by her appalling attitude. She talked so fast that we had to keep on asking her to repeat herself so that we could actually figure out what she was trying to say to us. Then after getting the order, paying and waiting for it she again proceeded to mumble something back to us upon which I showed her that we actually really cannot hear what she is saying - then she screamed back at the top of her voice. Perhaps she should get some refresher customer service training? This is the second bad experience I have had at this branch. I WILL NOT BE RETURNING EVER AGAIN TO THIS BRANCH.

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F
2:15 pm EDT

KFC kfc fordsburg is the slowest kfc I have ever been

I have been to the Fordsburg KFC many times and every single time I go there it takes me almost 45 min to get my order. I do understand that if a shop is busy I wil wait a bit longer but for KFC which is know for their speedy service this is unacceptable. They take just as long when they not busy. The problem is that they dont have enough tills open and there does not seem to be any management going on. Believe mewhen i say this Branch gives a bad name to all the KFC in south Africa.

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U
2:05 pm EDT

KFC always keeping customers waiting and inappropriate service delivery

Being a regular customer at KFC Chatsworth, I am not getting sick and tired of the service I am receiving. At least twice a week, I buy a take out at KFC Chatsworth Centre, most of the time, it is the 68 piece streetwise feast. Last week, I paid for the large chips but when I reached home, there was no chips, I could'nt waste petrol for a packet of chips so I overlooked it. The same week, I ordered a large chocolate milkshake and the container had milkshake all over it (I thought this was rather clumpsy), when we ask to speak to the manager, the waitrons mumble to themselves before they call the managers. The chicken is forever not ready in the afternoon and we are asked to wait at least ten minutes, I think that this is ridiculous, monitor your sales and prepare accordingly.
Last night's experience was horrible, we ordered a 6 piece streetwise feast and was told the same story, usually (well every week procedure), the waitron always swops a gravy for a colelslaw for us, last night we were told by the manager that it cannot be done, we must pay R2 more. I find this totally ridiculous, how is it that each manager has different rules? Also the two weak gravys is a waste of time.

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U
1:35 pm EDT

KFC no zinger chicken

Okay so for the last month that KFC have had there Zinger chicken special, i have gone to KFC in Greenfields and Amalinda in East London about 20 times in total i think and each time was told.. You have to wait 20 Minutes for the chicken! 20 times! Come on KFC you should do better than that.. If not then why have the special at all if you dont have on hand chicken prepared like your original stuff...

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C
2:58 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

KFC rude service

i was at Sunnybank shopping centre on the 26th August aorund about 7.30pm est i went to KFC and brought 2 meals one with a drink and a toy with other meal. the young lad slammed my food on table with attude didnt offer me a bag od=r nothin. i said 2 my children thats dumb not giving me a bag, the employee asked if i called him dumb i said yes u didnt even offer me a bag he said we are ###ing busy. i was appalled with the way he spoke to a customer i asked for the manager she came out and asked what the problem was told her what had happened and as i was telling her he told me piss off didnt want to hear my ###. He repeated himself twice and as he said this he was serving another customer. The manager did not apologised or take the worker off the register did not tell him to stop talking in that manner what so ever. she just stood there and smiled. there was no consequences what so ever for the way he spoke to me. U never talk like that to a customer no matter what the circumstances are. I noticed before he served me he was serving another customer and he had attitude with the customer and a lady had said to him u didnt give me serivettes with my order can i have one pplease and he gave her a pile with attitude again. I think this is very appauling attitude and no respect for his customers. He should of been dismessed on the spot/ taken off straight away and spoken to, but i seen none of the above. This should of been dealt with professionally and it didnt. I know my rights and what is/isnt approaite as i work in Retail myself and i would never act in that manner no matter what. The think the young lad was of indian by the name of Kritik and the manager was a young lass by the name of Jess, i only got their first names. i hope u can assist me with this matter and take appropiate action and hope to hear back from you Thank you for your time. Claudette Tyson

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S
4:03 pm EDT

KFC awful customer service

Quite possibly the worst fast food experience I've ever had. I ordered the "buy 8 pieces get 8 free deal". Except you have to order the $18.49 8-piece MEAL to get the free. So right off, their advertising is deceptive. But. hey, I should get 3-4 meals out of all this, right? Except:

1) This store doesn't carry the spicy chicken

2) Rice no longer available as a side (chain wide?)

3) No napkins given

4) No plasticware given

5) Out of hot sauce

6) Grilled chicken was old

7) Original recipe chicken was really old

8) One of two sides was wrong: Mashed potatoes and gravy (yuck!) instead of green beans. BOTH sides were entered wrong on my receipt so I guess I'm lucky to have rec'd mac & cheese instead of (barf!) cole slaw.

9) Two of my four biscuits were HALF biscuits. I'm supposed to eat something that looks like someone else already ate part?

10) Looking through leftover chicken I find a chicken? part that is in no way recognizable. I didn't dump the whole load out and count the parts so I don't know what someone THOUGHT it was but it's no part of any chicken I ever saw.

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Gr8pimpin
US
Nov 14, 2010 1:24 am EST

Hey, the KFCs near me charge $24.99 for that meal -- FOR CHICKEN!

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W
10:26 pm EDT
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KFC bad tasting food

Every time, (and believe me, I've only eaten KFC chicken 4 times in my life) I eat KFC chicken, I get stomach sick or diarhea. What do they put on their chicken that makes people sick? Anyway my LAST time I was at KFC, I tried their boneless bites, to which they just released a new commercial. When I began eating them, I noticed how disqusting they tasted; they were extremely oversalted, the bbq flavour was very fake, and the chicken inside was undercooked. I was really hungry so I choked on them for the next 5 minutes, but then I felt so guilty that I have treated my body to this garbage, and I wished I could puke it out and bring it back to them. I have never felt such disqust for any food in my life, and KFC should be ashamed that their food makes people feel this way. I mean, I've tasted bad food before, food I didn't like and spoiled food, but never, never under the category Uneatable food, because that's where it really stands. Who ever eats there, don't try the boneless bites or you'll be just as grossed out.

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axxan3
Las Vegas, US
Jul 14, 2013 3:55 pm EDT
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Worst chicken I have ever tried to eat.
Was over cooked
I believe they must of dropped the chicken in a bag of salt.
I do not know if all KFC bondless is tis bad
But I do know I will never go back to another KFC

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gettingaround
US
May 07, 2013 1:12 pm EDT

He stupid we contacted KFC the one you said you went to and nothing on their menu sell for $58.00.

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goodpuppy
Tucson, US
May 07, 2013 1:02 pm EDT

I spent $58.00 on a 20 piece boneless meal last night at the KFC at Grant and Silverbell in Tucson, AZ last night and neither of us could eat even one whole piece. It was so incredible nasty that I thought they had had a seasoning accident and tried to eat a bite off of several different pieces and nope it is just totally gross. It was so bad that I called the store to complain and find out if someone had tried to poison us by putting something in the food and I got an instant canned response delivered in one breath attesting to how safe it is cooked and how their quality control process is, so I guess everyone is calling them and complaining about how nasty it is. We gave all of the chicken to our 3 dogs and 2 cats and it is still in the bowl today. They scooted it around and dragged a couple of pieces out, but after tasting it, they have soundly rejected it as well. For nearly $60.00 we sure could have had a much, much better dining experience. KFC is permanently off my dining list. These things are like chunks of chicken glued together by a gray slurm paste and some of the chicken was still pink inside, even thought it was glued together by the gray stuff- there is no way it was done. I don't even know what they used to season it- it tastes nothing at all like any fried chicken I have had from anywhere- really weird and super super salty and I usually add salt to the point that you can see it on fried chicken, but this is way, way too much. Their mashed potatoes tasted like they just stirred some water in the potato mix and slapped it into the container without cooking it- it had a really nasty grainy consistency that had nothing to do with potatoes. I used to love the gravy, but even that wasn't very good. Their macaroni and cheese was good-out of the whole order that was the only thing worth eating. So not worth sixty dollars!

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Johnsta
US
May 26, 2012 2:52 am EDT

Have had the boneless bites at least 100 times and have never witnessed anything even close to anything in this review.

This guy is either an idiot or is working for a competitor.

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Bilcito
Saint Paul, US
Aug 29, 2010 7:13 am EDT

Haha, this is THE most bizarre complaint I've ever read... I think it's from a snobbish gourmand who just wants to show how superior and sophisticated they are... you know the type... I've eaten at KFC for 50 years and never had a complaint, certainly never wanted to "puke up my food and give it back to them, " PLEASE! KFC has zillions of happy customers, lined up around the block to get Boneless Bites and everything else because they are SO DELICIOUS... now take their cole slaw... I LOVE cole slaw and have bought every brand for miles around, including that of the most expensive delis, and homemade, etc etc and STILL I can't find a cole slaw better than KFC's! I ran into a guy on my elevator the other day with my KFC bag and he said "Mmmm! Got something good, eh?" and I said "Oh, it's only a pint of cole slaw, I just like theirs the best and make a special trip to get it. I think theirs is the best!" He looked at me somewhat contemptuously "Hmp! EVERYBODY knows that!" haha Well actually in 50 years I don't think I have ever met anybody who hated KFC except this CANADIAN, well what does that tell you HAHAHA. (If it's American, they hate it!)

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About KFC

Screenshot KFC
KFC, also known as Kentucky Fried Chicken, is a fast-food restaurant chain that specializes in fried chicken. The company was founded in 1930 by Harland Sanders, who developed a unique blend of 11 herbs and spices that is still used in KFC's recipe today.

KFC has grown to become one of the largest fast-food chains in the world, with over 23,000 locations in more than 140 countries. The company is known for its signature fried chicken, which is available in a variety of flavors and styles, including original recipe, extra crispy, and spicy.

In addition to its famous fried chicken, KFC also offers a range of sides, including mashed potatoes, coleslaw, and biscuits, as well as sandwiches, wraps, and salads. The company has also introduced a number of new menu items in recent years, including chicken tenders, popcorn chicken, and chicken wings.

KFC is committed to providing high-quality food and service to its customers, and the company has implemented a number of initiatives to improve the customer experience. These include a focus on cleanliness and hygiene, as well as the use of sustainable and environmentally friendly practices.

Overall, KFC is a beloved fast-food chain that has become a staple in many communities around the world. With its delicious fried chicken and commitment to quality and service, it is no wonder that KFC continues to be a popular choice for fast food lovers everywhere.
How to file a complaint about KFC?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with KFC. Make it specific and clear, such as "Incorrect Order at KFC Downtown Branch" or "Poor Customer Service at KFC on Main Street".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention the location and date of the incident, the nature of the problem (e.g., food quality, hygiene, customer service), and any specific details like order number or employee names if relevant. Describe any communication you've had with KFC staff and the outcome. If you attempted to resolve the issue, include those steps and KFC's response. Explain how this experience has personally affected you, such as causing inconvenience, health issues, or financial loss.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos of the product, or correspondence with the company. Be cautious not to include sensitive personal information in the attachments for your own security.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any monetary loss you have incurred due to the issue. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution from KFC, whether it's a refund, an apology, or another form of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and to ensure all relevant details have been included. Check for spelling and grammar errors to make your complaint as professional and credible as possible.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any updates or responses to your complaint. You may receive feedback from KFC or from other users who have had similar experiences, which can be helpful in resolving your issue.

Overview of KFC complaint handling

KFC reviews first appeared on Complaints Board on Oct 3, 2006. The latest review A mixed bucket of experiences at KFC was posted on Oct 28, 2024. The latest complaint Drive through times and messed up order was resolved on Jan 03, 2020. KFC has an average consumer rating of 1 stars from 3487 reviews. KFC has resolved 234 complaints.
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  1. KFC Contacts

  2. KFC phone numbers
    +1 (800) 225-5532
    +1 (800) 225-5532
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    +1 (502) 874-8100
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    Executive Director
    (765) 674-1574
    (765) 674-1574
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  3. KFC emails
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    1900 Colonel Lane, Louisville, Iowa, 40213, United States
  5. KFC social media
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    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 28, 2024

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