KFC
Reviews and Complaints

I'm so disappointed with the services of kentucky fried chicken and how there high standards have dropped over the last period of time. I have friends that also don't want to make use of kentucky anymore even though you crave for the smell and taste of the product. The packaging has got smaller and the choice of your meal. But yet the price goes up.
Now last night I went to my nearest store in parklands to get kentucky for my wife and I as well as a chicky treat happy box for our grandson that is by us for the weekend. They always look forward to getting the toy, it means more to them than the contents inside for them to eat. I asked the cashier behind the counter what toy is available, he was unsure what was on promotion and no advertisement in the shop of what was on offer for the kids to choose from as you would find in any of the kfc stores like mc donalds does, the children can see the toys and choose what they possibly could get.
The cashier looked under the counter and came out with a couple of dark blue packets which you could not see what the toy was, I told him it's for my grandson a boy, he opened the packaging of two of the items and I myself wondered what the toy was supposed to be, one looking looking a knife sharpener, another suppose to be a torch. I just told the cashier give me the thing with the disc
I received the happy box with logo collect all 4! Of the last airbender in 3d with ben ten alien force coming up next on the flip side of the box and our meals then went home, only to discover once I got home placing the meals on the counter I took the toy out and it was not even the toy according to the promotion advertised on the happy box.
After taking out all the contents in the packaging to my surprise noticing then a leaflet with wii on and a competition to win 1 of 25 nintendo wii consoles, but the competition closed already 31 january 2010.
So to my understanding we and other clients have been cheated on in supplying the public old and incorrect promotional products, i'm attaching the asaid photo's of the product that was given and would like the correct product that is supposedly to be with the chicky treat happy box. You now have one very unhappy 5 year old boy and also many other kids

My contact details are nick rheder [protected] email [protected]@gmail.com and would like immediate response or I take this complaint to kfc international

To who it may concern,

My recent visit to my local KFC was terrible, i was charged full price even though i presented a coupon at the time of purchase, i ordered a 19.99 family special with a coupon for 4.00 or 5.00 dollars off redeemed online, but wait that's the whole story, i was using your drive thru service and when i finally got to the window i was told that i didn't have enough money so i explained to the young lady working the drive thru windiow that you can just put the food aside and i'll be right back, so i went i got home my sister was wondering why i didn't have enough money, so i quickly went back top pick up my order and drove off but shortlyafter i got home my sister checked the receipt and noticed that the coupon i presented was even honored and charged the full price and what makes me really upset is that i wasn't even short of money the first place because of the coupon i had.

So my sister took it as that and that we needed to just call in with our receipt number and explain what had happen to the manager, we called but was put on hold for 30 minutes ubtil i decided to call back but this time no one answered, the phone just keep on ringing so my nsister decided to call with a different phone number and this time someone answers immediately, again we were put on hold after explaing to the manager the situation, after nearly 20 minutes the manager came back on the phone explaing that there wasn't anything she can do since we left and she was fully aware that the worker made a mistake and that we were charged extra but never apologize, mentioned that she couldn't help us any further, not even coupons which i was told by corporate that they would take care of the matter but instead youyr worker seemed upset and said it was our fault and loss, my sister and i was so surprise by her attitude, i mean we were litterly shocked in disbelief of what she said, so the very next day my sister called back corporate and explained the whole story again with the end result indicating that we would receive a voucher for a free complete replacement meal so until now we haven't received anything, not an email or call back but instead we were left like people who bother this company with simple problems, so my friends and i decided just to never do business with your company again or even bother emailing back until i keep receiving an email with a coupon for your chicken.
So your company seems not to pay attention to customer service issues but instead just keep sending coupons to people that aren't your customers, please don't ever send anything to my house unless it's a dam good coupon like you said you were gonna do the first place.

My co workers are aware of this issue and are avoiding your terrible service company as well as writing Opra show regarding this american fast food company that she recommended, not just me i'm trying to get more to do the same because i'm very disgrased by your terrible service.

John k
Lynn L. S.

I am pretty upset about my experience with KFC in Blackheath. This is the second time now that I get given my order with some items missing in it or completed incorrectly.

I ordered the 8 piece combo that comes with mash, mini loaves and a coke. I requested to have chips instead of the mash and mini loaves. On the 2nd window the cashier confirmed that I requested chips instead of the mash and mini loaves. Upon getting home I discovered that there were no chips but instead there was the mash and gravy with no mini loaves.

I looked up the shop's telephone number with directory enquiries shortly afterwards to complain but no one was at hand to answer the telephone - the telephone I number used is [protected].

It is unfortunate that one now has to check that one's order was filled correctly. I don't think I will be visiting the Blackheath shop again.

My wife and I visited the KFC in Silverton with the hope of purchasing 2 specials of a zinger, milkshake and chips for R30. After queing for approx. half an hour, we were informed by the staff that the milkshake machine was broken. My wife and I espesially visited KFC for this special that was displayed within the franchise and frequently advertised.

We left the store and drove to the KFC in Gateway, Pretorius street. After queing for approximately 15min. we were once again informed that their milkshake machine was broken.

Last night we visited KFC Cape Gate and ordered our food, first the lady behind the counter could not speak clearly and I had to ask her to repeat what she had asked. We fot our food and left and only at home my 13 year old daugeter checked her burger and reliased that is not what she ordered. The two wraps for my wife and I was tasteless and we both binned it. My daugter also did not eat her burger. Both my daugters agreed we will never buy in from KFC again as the value and service and quality is sub standard. Sorry KFC this is the 3rd complain I lodge on HP and would be the last as we will never visit you again. Certainly your nice pic's of the food at your stores is not what you pack in the containers - Take pic as you serve your food and then display it no one that walks in there will then buy it. Good luch to you all.

I have spoken with the KFC careline and received reference number C1009130. I contacted KFC on 12 August 2009. My wife and me bought the big meal box and took this food to the resort where we were staying for the weekend. As we were eating it, the burgerchicken was fine, but the loose piece in both my box and my wife's box were half-cooked. We had to throw these pieces away in the dustbin. Even though KFC called me from a Cape Town number - the Bela-Bela store still has not called me. I am looking for compensation for these pieces that I had to throw away. This is not the first time that certain KFC outlets serve half-cooked cicken pieces, and I had to throw these away, specially when I am not eating the food inside the outlet. I have wasted a lot of money on all this wasted food - and now I would like to receive compensation from KFC for all this wasted money.

I went to eat in the restaurant with my husband and 2 children aged 4 and 3 months. Part way through my meal my baby was hungry and I was told there were no facilities to warm up baby bottles. Which ended in me and my family having to leave to find somewhere that did accommodate my baby's needs.
I feel that if u welcome families into your restaurant then you should have facilities available, if other places can have them then why can't a big company like kfc.
It was a special treat for my family and it upset our day out.

me and my wife go to 24 hours KFC Satok [protected]) to have our supper. on 15th Aug 2010, 01:05:40 AM, as printed on the bill attached.

we order 1 pcs of Original Fried Chicken and 1 pcs of Spicy Fried Chicken, the Spicy Fried Chicken is totally not fresh at all. my wife was pregnant, for the 1st bite, i thought pregnancy women should have a weird or different taste on the spicy chicken wing. when she pass me the other half, i told her this chicken is totally "damage " or very un fresh and smelly. i take a smell on the chicken's bone, it smell like a "dead body".

the chicken bone look dark at the side, look at the photo attached.

it totally different from the "good" chicken at side. see photo.

we told the waitress to take a look on it, she didn't say anything and walk away.

this is their motto...(KFC is the largest fast-food chain in Malaysia and Brunei, serving world famous Original Recipe fried chicken which contains secret blend of 11 herbs and spices. Apart from serving finger-licking good food, we continuously aim for high quality and are committed to ensure food safety by stringent control to maintain our standards.)

very disappointed after many years of support!

HI ALL,
I want to know who does go to kfc in ss2 often(maybe once in a while)? Did they greed you with a smile or even have a pleasant face?I'm so frustrated with the staff in ss2, they don't greed me, when i call on the phone for early reservation they speak so rudely. When i arrive they even ask if it was me whom call just now!(they too tell me i speak too soft and they can't hear me!)OK that is not all. When i request for two bottle of chillies sauce for whole two bucket of chicken they tell me they can't give me because i'm not entitle to get it( for GOD sake thats two bucket of chicken and they aspect me to walk of with a few small packet of sauce?hell no!) So i go softer, I said" instead of two bottle which u say u can't give me, can u please give me ONE Bottle?" No... That is what she tell me.Hey, i'm not the first time buying in KFC and they sure can give me a bottle atleast.Lets make it this way, if anyone was having in their meal in KFC i can easily finish 1/5 bottle of sauce. Why can't they give two bottle of sauce with more than 40 piece eat with? And i left with a frustration and it was not the only time i face such rudeness in KFC ss2.And most time i was attended by a SUPERVISOR thats what makes me so MAD.

i was a regular customer at kfc jerantut.i come to kfc jerantut twice day a week every month.right now i have lost behavior control for this restaurant jerantut b'coz a cleaning, service and manager attitude.in this night i come to kfc at 7 o'clock.first i go to use the toilet, i see the toilet is very dirty b'coz some tissue have at floor and the toilet have smelly.the first floor have dirty so many chicken bone at table n floor.second i want to talk about service at this restaurant, the service is so bad.it take many time to get my menu.it is so slow service.chicken product have jammed.it make so long time to get it..manager have bad attitude b'coz i look some customer do not get the line to get a product and the manager was server the customer.he not look what the opinion another customer about that.i have a feeling about that.it is unfair for my opinion.i saw this situation is many time at this restaurant.so please take ur solution to improve this restaurant is good to choice.

I paid $28.99 for a 12-piece grilled chicken meal which included 3 side dishes. When I got home and opened the "bucket", it was only about 1/3 full. The size of the chicken pieces was so small, I thought they had started cooking PIGEON! I have written to KFC, but I'm not anticipating an answer. I will not return to KFC. I need the most "bang for my buck" and KFC is no longer a good value! Protect your wallet...BOYCOTT KFC!

RE: KFC on 4303 Lemmon Avenue, Dallas, TX‎ (Lemmon and Wyclif)

We've called the Dallas Health Department regarding the above KFC location. Many people have gotten horribly sick eating there. We got terrible diarrhea all day and night and threw up now and then right after we ate at that location.

The place itself is very dirty. The employees and specially the manager look and sound very angry and just seem that they don't want to be there. It's a very sad and scary place to eat. We should have just walked out, but it was lunch time and we just had 1/2 hour to eat. We did eat there, but got badly sick.

In hong kong kfc stores, when I order chicken, even one bucket... I need to ask for ketchup before I would be given a pack. Is it not automatically being given? For which purpose are these packets of ketchup prepared for then? Aren't they for chicken? And for god sake, one bucket, they will give you one tiny pack of ketchup? Common sense please! And if you ask for 1 or 2 more packets, sometimes an annoying face will be given to you by staff! Hey management, please train your staff! Or are they trained not to give ketchup unless the customer ask? And today I am so mad, I asked my husband to buy a take home fried chicken to me... 2 pcs + a french fries... Both need ketchup. But he brought these take home kfc things to me without a single packet of ketchup, so annoying because I have no ketchup at home too. I was so angry with my husband why he didnt ask for ketchup. And he asked me back... Isn't it being given automatically? I cant answer him, , can you please anwser us kfc management?

everytime we go to the local kfc for a chicken pot pie, they say they dont have any ready and its 20 minute wait. this happens between the hours of 4:30 pm cst and 7:00 pm cst. i would recomend that if this product can not be served in a timely manner, that it should be removed from the menu !

thank you for time

After waiting 15 minutes at the counter to be served, with only one person in front - was served by the shift supervisor. Was told that it didn't matter that I didn't want chicken wings in my dinner box, the rules were that it had to have at least two because head office says so. Was told that if I didn't want them, don't buy that meal. Another customer beside me placed an order with another staff member, asked for the same lack of chicken wings and got what he wanted!? When asked why the supervisor couldn't make the same executive descision, she said " see you later". When I explained that there is a very good reason why people don't like paying up to $3 for a chicken leg, with no meat on it, she said "I don't make the rules, goodbye".

I pull through their drive-thru at 10:45pm and ask for an 8-piece, white meat, extra crispy meal which comes with 2 sides. I choose mashed potatoes for my 1st side and corn on the cob for my 2nd side. The guy says they have no corn. Since we really don't eat any of the other sides, we opt for double mashed potatoes.

They then tell me that they are out of extra crispy chicken and it will be 11 minutes until they will have more.

So I pull into the parking lot and wait 15 minutes.

15 minutes later... I again pull up to the drive-thru and ask if they now have extra crispy chicken. They say yes. Ok... So I place my order again for an 8-piece, white meat, extra crispy meal with double mashed potatoes.

When I pull up to the window, the guy who took my order (apparently the manager) was bringing a bag out to another person who had placed an order for extra crispy chicken. So some other worker... a spanish girl with her hair pulled back packed up my order and sent me on my way.

I get home and open my bucket... There is no extra crispy chicken in it... There is no white meat in it... In fact... there isn't even 8 pieces in it... My bucket contained 4 original thighs and 3 original legs... 7 pieces... Not only couldn't the girl distinguish between original chicken and extra crispy, nor white or dark meat, but she also couldn't count to 8.

So I call the store... The guy who took my order answers... I tell him what happened... He apologizes and says he took my order but today was his first day. He tells me to bring it back and he will give me the correct items. I ask for his name. He says it's Melquin. I ask what the girl's name is. He tells me that he's not sure which girl it was but that she already left for the night. WHAT? How does he NOT know who it was BUT at the same time he knows that she left for the night? Yeah... ok!

So I drive 10 minutes back. It's now about 11:25 when I get back there.

I pull up to the window and the guy is there. I ask for the manager. He tells me he is the manager. This is the guy who just told me on the phone that it was his first day. And to boot... The girl who he didn't know who she was that apparently already left for the night, was standing behind him sweeping the floor.

So I call him out on the first lie about it being his first day, and then about the girl who filled my order not being there.

I give him back the bag of food that I got the first time... He asks me if I want the extra crispy chicken. I say ok. So he then says... It'll be 15 minutes because we don't have 8 pieces. WHAT?!?!?!?!?

I told him to forget it and demanded my money back. I drove home... Hungry... It was now an hour later than when I placed my original order... I call the corporate number... A REAL PERSON answers... at like 12:30 at night... Who'd have thought?

So I go over everything that happened. She robotically reads me the monotonous scripted apology and takes down my info with the promise that it will be forwarded to higher management.

So I guess I am waiting to hear from some higher management either from the corporate office or the location itself.

This has to be THE WORST KFC in the history of KFC's. If the Colonel were still alive, he would literally sh! t his pants if he saw how these clowns were running his business into the ground.

I don't recommend going ANYWHERE near this place. Do yourself a favor and eat somewhere else... ANYWHERE else!

On may 2 2010. At 10:05 pm. I ordered an original double down sandwich. When I got home I found nothing but two grilled chicken breasts and nothing else. I called them immediately when I found out and spoke to Gaspar Lopez the manager he said next time I come in he would give me the proper sandwich when I brought the reciept since they are now closed. When I came back on may 15 2010, they said there is nothing they could do. I said excuse me? And the supervisor and employee began laughing at me which provoked me to say I'm not leaving til its resolved, of course I had to use vocabulary of a 2 year old since nobody in this store on te shift spoke sufficient English understand me. The male employee, said he doesn't have to do anything. The I told the female supervisor to call gaspar Lopez to verify. Even after I showed her the reciept my cell phones call log from may 2nd proving I was not lying. On the bottom of the reciept it says "our goal is 100% customer satisfaction" I call kfc's BS. Even though she finally made me a sandwich at no charge I am far from satisfied and will tell everyone not to ever go to kfc for any purpose.

This isnt the first time this has happened, But I'm usually one of those guys who brush it off and not worry about it.

But today I was made to feel like a child getting told of.

I was asked by my partner to pick up a 12 piece bucket after work (Which this is actually the first bucket that I've personally been in store to collect) So i went to the tills and ordered the bucket, doing so, My partner rings me (Which I find rude to answer the phone when dealing with a transaction, But I knew this was involved with the purchase), She wanted to get the bigger bucket, So I said fine and apologised to the cashier and say can i have the 15 piece instead.

To which he replied, "well next time can you make sure you know what your DOING before coming over to buy", Well that was it, Ive never been so embarrassed in my life, Even other customers noticed how rude and abrupt the cashier was with me.

Also, He doesn't let you speak, As soon as you go to the cashier, he says "Eat in, take out", then "pepsi, Diet pepsi, Pepsi max, 7up, Tango" etc etc. Leaving me either A - annoyed at what I see as aggressive behavior and B - Finding myself asking him to repeat what he has said, As it is said at speed I never knew man could speak.

Im disgusted with the way I was treat, And in all honestly could of punched the cashier he got me that angry.

Like I said, I wouldnt complain if it was the first time, But now its getting too much.

I hope you take my complaint with professionalism which the cashier, Obviously is lacking.

I hope to hear from you soon.

Luke.

I am complaing against to my manager Naveethan. He behave very bad with me and I can't understand what they were saying about me because they all srilankan tamil. I am from india..they call me in bad words and he touch my private parts in my body like an accidient. If i told him not to do it. he cut down my hours, i travel to work from far. they all trate me very bad. at the moment i can't get other job because of my launge problems. I don't know where to complain about this. some time I feel [censored]. always go home with tears. why they can't mix the people i am the one from different country others same people. if you can please help me to solve this troubles.