KFC
Reviews and Complaints

On 22Sep2022, I went to KFC Jalan Stadium, Alor Setar Kedah to have my dinner. I order the new menu 2pc Lay Combo and was told that I need to wait for 20 minutes, and I willing to wait for 20 minutes and placed the order on 7:43pm. After more than 45 minutes (around 8:45pm), I still havent get my 2pc Lay Combo and I went to the counter and asked for the status of my 2pc Lay Combo, they gave me many different excuses such as still cooking, the person responsible for the chicken went to carry stock etcs. Because I have a call from my family and I need to leave, then I requested for cancellation and refund from the KFC Jalan Stadium staff, and at that moment they just brought out the chicken nowhere for me and I required to carry the chicken back to my seat. Since I required to leave so I just bring back the chicken and not finish it at the outlet. I am very frustrated because when I am ordering for the Lay Combo, I was told a delay for 20 minutes and that is acceptable, but I end up waiting for almost an hour and I just get the chicken when I request for cancellation and refund which I don't understand how they can come out the chicken when I request for cancelation but not at the first place when I first as for my chicken status. I can understand that this Lay chicken combo might not the most demand order and require time to prepare but I can accept with all the excuses and the promise 20 minutes was not kept. Thank you.

I ordered one classic zinger combo and French fries medium and hour ago through the app and is it still not delivered to me. Order # [protected]. The estimated time for delivery was 4:03 pm IST and now it’s 4:34 pm IST. I called the restaurant (kfc porur branch, Chennai) four times and every single time my call was disconnected after saying “hello” and there was never a call back to check on why I was trying to reach them. This is not the way to serve your customers. The worst customer service I have ever come across. The authorities must check on this and sort this out. Surely you have one annoyed customer for today.

I have been trying to get in touch with KFC for over a week now with a complaint I spent all day trying to talk to somebody about an order that I placed that was wrong plus when we got it and it had all mixed up from where they had not put things in the box and bag properly the bag was wet and everything fell out all over my car seat they were covered in beans gravy XX et cetera we telephoned the shop who said they were very sorry and we could replace it we said it’s too late to go back now the manager said don’t worry you can have your next order free just give this code When you next come we pay £27.99 and we said will you give us the whole order of £27.99 as it’s missed all the seats in the car and the food was covered in sources a load of mess on the seats he said he would replace the whole meal after a few days we went back with the code after telephone and asking if we could we were told yes it’s okay when we gave the code they said this is only for a meal of 199 we explain the situation the manager says he doesn’t care that’s all we can have is so rude we had to leave as he was shouting and embarrassing he would not give his name and told his staff not to either we think this is a different manager as the first one could not apologise enough for the mess in the car and on all the food Can somebody please help and give me a link to get KFC head office as I’ve tried phoning emailing and no luck so far Mrs Barbara Daly

Good afternoon I visited your store in ely Cambridgeshire today to purchase your 10 piece mimi fillet bucket, however was told that they only do them on a Tuesday so was told o needed to purchase something else on this I did then after going to the next window and paying I noticed a large banner sign on wall saying that they are available any day when I got round to collect window I asked the member of staff why are you advertising the mini chicken fillet bucket to be told that you can only get that on Tuesday I explained about the poster stating that they was available any day he said it’s nothing to do with him and closed window on me. My receipt code is [protected] trans 4077 your staff need to know what offers they have on and to treat tgere customers with a little bit more respect os today I felt very uncomfortable useing your store and will let others know of the service I received.

Ok being from the Corbin area and yet living in Northwest now 20 years. Is it just the northwest Silverdale WA now that the chicken recipe no salt not peeper 11;herbs and spices. KFC has not tasted that way in at least 20 years. And I was craving that today but even Silverdale WA KFC was horrible. I understand but is saving that much worth changing the recipe. Well like a frog in warm water gradually boil it will never jump. I give up on KFC Anywhere now it no pepper no taste. No wonder people go other types of food. But finger licking is gone and false advertising now.

Ordered 8 piece family meal mixed? received 5 of the smallest legs 2 small wings 1 breast, I love thighs I accept the 2 breasts but again 1 breast no thighs,and not original recipe as ordered had family in for funeral and my mother wanted this...very very dissappointed also came in a very small bucket, ordered coleslaw and mashed pot received 2 coleslaw again disappointed...I am sending the receiptgiving receipt info really would like some response

re eipt #0241032

Pine Log Rd Aiken SC

Ticket #1811

6:05 PM

total $26.16

have receip[t no way to download w her computer

Thank you

I ordered 6 meals from KFC, The order was already incorrect, the driver went back and said it was KFC fault but when she returned with the order, she said they added free chips for the incorrect order but when we received our order there was still a meal missing and no free chips. Also the driver said it was a male but it was definitely a female. I spoke to KfC manager who had checked the cameras of them packing all the meals. Abit suspicous that food is missing and the driver does not match their ID. The order i ordered was for my colleague's who are nurses and our entire lunch break was ruined as we obly get half an hour

Today 9-15-22 I ordered KFC 10200 S Halsted, Chicago, IL 60628 through door dash. I ordered a 2 piece chicken breast and wing. I received 3 chicken strips.

I also ordered a spicy chicken sandwich and received some type of Mac and cheese bowl with chicken on top!

My father who is the only reason why I even order from your establishment is particular about what he eats! This is the second time I ordered from this store trying to give this store the benefit of the doubt! And the order was wrong!

I went to kfc wheeling island, wheeling WV. We ordered bunch of food for family. I ordered four wings and two biscuits. We were there at about 7:30 PM, Tuesday September 13th, the wings were fried far to long they were very hard and over cooked. There was no way to eat them. The biscuits were great as usual. If I could have eaten even a couple of the wings I would not complain, but these were clearly visibly bad,

I ordered in lhr last night of 2 things one zinger burger and fried chicken . I got zinger paratha instead of zinger burger. And on the bill it was mentioned zinger burger I was in hurry I didn't check it out and the bill was 1020. Zinger's price is 500 and paratha is of 230. I paid according to my order. It's really disappointed me that the order was changed .

I don't like dark meat chicken. I only like chicken breasts. I have accepted paying more for a single meal with just a chicken breast. My problem is that KFC does not seem to get many chicken breasts. The last few times I went to KFC for a chicken breast meal, I was told that they were out of chicken breasts. I guess if I want take-out chicken, I will need to go elsewhere. So disappointed because I really like KFC chicken breasts (and thighs are not the same.)

Went to kfc on the September 11th 2022 was served by a rude employee named Georgina mohan she was disrespectful disregarded my order completely messed up. Then someone called Peter benham spat in my drink witch myself and 2 others witnessed we were thrown threatened and refused a refund. The food was inedible and cold there was also pink chicken on show.

I asked for no cheese because I am allergic and it was purposely put on my bun was torn and mouldy. Will not be going back! Disgusted is an understatement!

My wife and i like going to kentucky fried chicken we arrive at the reedsburg wi location at 5pm and they said they are out of chicken and will not be making anymore. I ask why they won't make anymore since your open till 9pm and they said to me because we dont want to. Now im not a buisness man but dont that cut into profits. Please tell this place to make chicken or just be a toco bell.

September 8, 2022 @1:01pm I drove into the drive thru - the associate did not greet me, she stated "exact amount or card only", this surprised me, and I asked her to repeat that statement - no response. I waited approximately 2 minutes - no response. I then drove to the window, and she rudely stated, "why didn't you place your order back there?" I responded - because you never gave me a response to my question. She then rudely stated "I can't take your order at this window". I then drove around and went into the restaurant. She was also working the inside area and was still rude. I placed my order and while eating my food realized the cole slaw tasted old.

On 9/8/22 at 1:11 pm i went to the KFC at 3837 Bloomfield Rd Macon Ga 31204 restaurant #L765017 my ticket number was #1543 , so i went through the drive thru where i ordered 2 number 1s and 1 number 2 but before i placed my order the employee that was taking my order was laughing and talking to somebody in the background so after i placed my order she didn’t hear any of it and asked me to repeat the entire order, so i did she then gave me a total and i proceeded to the window once i got to the window i gave her my card and she passed my drink and food so i leave get home my whole order is wrong im so upset so i go back to kfc wasting my gas let them know my order wrong while calling Tim , get on the phone with Tim whose number i have because of previous situations with this same kfc so get on the phone with him whom was very rude and i didn’t understand why until he reminded me that since i went over his head last time he will have his supervisor contact me and i said and you said that last time so i said well im calling you about today and he said well imma have them replace your order i said they was gone have to do that anyway cause thats not what i ordered so he said well im not going to do anything else i’ll have my supervisor contact you and i don’t know when that will be so since he was being rude and sarcastic i said ok and ended that call took the replaced food and left only to get home and the food is still wrong i was livid so now i get back in my car wasting my gas for the 3rd time and get there and the two managers Jada and Yolonda were so nonchalant about it they said we just gone give you a refund and im like i know that but what about my time no apology, no compensation, nothing for the inconvenience twice no nothing but i see why they don’t value the customers cause the dm Tim most definitely does not i come to this location at least 4 times a week and when i do i'm buying for 4 so as a loyal customer i should get better treatment but i don’t so id like for somebody over the dm Tim to contact me my name is Corinthia Henley my number is [protected] my email is [protected]@gmail.com

On Saturday the 3rd @16:30

I placed order online I ordered 5 pieces of streetwise chicken

I got the sms saying the delivery team is on its way I waited and nothing after few seconds I got another sms says delivered but nothing I called them tell to inform what hppnd. they gv me voucher.

When m using the voucher is says invalid

I called them again told them bout their invalid voucher they told me to wait for 12 hrs for them to sort out the matter but nothing no calls till now I emailed them they responded saying my complain has been lougched its been 3 days for them to refund my 80rnd bck or to give me a valid voucher

Me and my family, went for a meal at Dewsbury K.F.C the service was very bad, we had to wait for our order for 45mins also the place was dirty and with food trays piled up all over the place and they got our order wrong. I will not be going there again, just not a nice place to eat your food. The time we got there was 1pm the date 5/9/2022, my daughter went to toilet with her son she told there was no soap in the women's toilet and water all over the place in the toilet what sort of people running this place this needs sorting out.

Today (04.09.2022) i ordered kfc (order no : uae-[protected]) super dinner -1

strips -2

but i received only super dinner & strip 1

please check with your department and rfund my cash to bank, because i paid by card

faithfully

shibith

[protected]

Hi I live in Blackpool and I went to to the KFC in South shore had an eating for about a day and a half as I had no money and it was my pay day after about 9 to send h i was violently sick and my stools was like water I was ill for 2 days and I was definitely poison from the chicken as I do not eat anything so I'm asking you KFC as I'm a loyal customer every time I get paid or I got money I come and I spend a lot it made me violently ill and I'm just asking that maybe some compensation to come my way as I should not have been ill in that way I'm not lying this is a true complaint and I wish and hope that you will believe and hope that you can do something about it I went to the doctor's to get anti-diarrhoea I'm ok now but definitely had chicken of food poisoning I've never ever had that before and as I said I hadn't eaten in a while so I know that is definitely from KFC and to be honest with you it had like a bit of a funny taste to the chicken I swear to you so please can you contact me on [protected] or Lee Richardson at mail thank you very much hope to speak to you soon thank you