KFC’s earns a 1.3-star rating from 3487 reviews, showing that the majority of fried chicken enthusiasts are dissatisfied with their meals.
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Our dinners
We are very disappointed with both our dinners. We ordered 2 piece dark meal and 2 piece white meat. Both dinners were very soggy and salty. Too tired to return to the restaurant, just threw them away.
Problem with our order on numerous occasions
Order # [protected] 03-05-2020. When we picked up our order we were shorted a bucket of 12 piece chicken and 1 large grave only 5 pieces of forks/spoon. Plus we paid $7.45 for our biscuits. we order every week from the same KFC and this has become standard procedure at this location. My employees want to go to another chicken restaurant namely your competition. So i'm wondering if you could help resolve this issue.
P.S. there was numerous customers in this KFC that were very upset and were arguing with the store employees plus the drive thru was having the same issues, Thank You for hearing me out, Mike Jipson Store Manager
My email is cars-r-us.com and my phone # [protected].
service
We were totally excited when we saw that there was a KFC coming to Red Oak. When the store opened I went to place an order, I was very specific about what I wanted, when I received my order it was completely wrong, I gave the benefit of the doubt. I went back a second time placed my order, order was completely wrong. The manager gave me a bag of those...
Read full review of KFCOut of chicken
In the drive thru, this store claims they are "out of chicken" after 8 pm. This store closes at 10 pm and when i asked what time they close was told, "We are out of chicken until morning!". The 8 times I have visited this specific restaurant i have been able to make a purchase 2 times. Its not good that KFC cannot provide chicken to their customers after 8 pm.
Read full review of KFCService
I pulled up to drive thru approximately 9:49 pm 3/3/20. I was surprised the individual taking orser was laughing i asked for kfc honey bbq and she said we are out. So I asked what do you have she said nothing but chicken strips, like what yall dont even have fried chicken again laughing nope we got mashed potatoe bowls that hard to believe out of everything...
Read full review of KFCproduct and service.
To whom it may concern,
I (Anthony Edmonds) and my wife Gloria, were at your restaurant on
kilburn ave. and aurburn st.
we ordered a 12 piece honey bbq wings, and 2pc. dark with coleslaw,
and a potpie. upon placing the order we were told every thing was ready
and available.
We stood there for over 20 minutes and the order was completely wrong.
first, wings were half mixed and there was a half of a chicken in the 2pc
dard meal full of grease. As for the potpie wife (Gloria) stuck her fork in the
center and i didnt want to believe it my self but, it was less than half of a pie when my wife called to let them know about the order the woman on the phone said for us to call corporate and tell them about is ..
I was like wow did she really just do that?
my wife is pissed off.. we'd like to knw just what are you going to do about the way your employees are running your store?
i also was a assistant manager with kfc years age.
feel free to contact I (Anthony Edmonds) at [protected]
4131 Eastridge Dr. Rockford, Illinois 61107
thanks for taking the time to read over was witnessed in one of your stores.
look forward to either hearing from you / or by e-mail.
[protected]@gmail.com
waiting in drive thru line
today was a waste at the Gaylord, MI KFC. In the drive true there were 4 cars before me at 2:30pm, after i placed my order the wait was on, after 20 minutes 2 cars ahead of me pulled out without their orders and left. The car at the window was holding us all up, why didn't they have them pull up?, large order? slow staff? untrained? so the line could move. after 10 more minutes i left also without my order, looking back behind me 2 other cars left also. KFC lost a chunk of money today, wonder how many other days this has happened. Very disapointed.
$5 potato bowl fill up
I purchase these $5 potato bowls 36 times each week.Family of 6 twice each week. This KFC has not been putting very much cheese on them, as normal. Please attempt to correct this error. This may be employee discrepancy because it has not always been this way. Also, the cookie has not been included I have purchased this I'm not looking for a freebie only I fix to one of our favorite meals
Store cleanliness
The garbage cans inside & out were overfilling- The tables inside were dirty The ovens that the chicken is kept warm in had filthy glass windows I noticed all of this as I waited for our order & by the time I got our $25 order- I did not want to eat it We gave it to a homeless person on the corner & went to Burger King Not asking for a refund- just suggest you get someone over there- pronto!!
Read full review of KFCWaiting time exceeding that of a fast food
This evening, I stepped in at KFC around 19.38. I joined a queue which in my opinion was ok as it is peak time. To my surprise I was the 6th customer in line, there was no one at the till because everyone was helping preparing food. There was no sign that specific products are not available or the waiting time will be around 25 to 30 mins post order and...
Read full review of KFCCould not purchase chicken with a coupon + prier
I visit my K.F.C. often here in Palatka, Florida and I have just returned with No chicken. When I drove up to the window there was no greeting so I said I have a coupon for your 7 piece bucket and lady said our coupons are not coming up and I waited for to say any and not hearing anything else I drove to the window to ask what it meant coupons not coming up...
Read full review of KFCPoor quality food
Bought a 6 piece family sharing bucket. Chicken absolutely awful. Looked like a bucket of leftovers. Overcooked, obviously been ‘on hold' for a length of time. Chips were cold and very poor quality. Either overcooked or kept for far too long. Limp and horrible. We had not visited a KFC for a few years, but this has put us off completely. Whatever happened...
Read full review of KFCservice
Please contact me Mark Nevett [protected] A fight broke out behind the counter amongst staff So terrible I left the franchise This is unacceptable behaviour by staff members representing Kentucky Fried Chicken This disruption caused the entire franchise to come to a standstill Shocking behaviour by the staff. It caused me to demand a refund after having placed my order and will not be going back to KFC again
Read full review of KFC$5.00 fill up
I ordered to $5.00 fill ups. When I received the food, the chicken smelled burned. When my boyfriend and I bit into the chicken it was raw. This store chicken is always too greasy, burned or raw. Please do something about this store. Sometimes the chicken is so greasy to where you can soak a stack of napkins and the chicken it's self is still real greasy after soaking the napkins.
Read full review of KFCvery poor service
Hello kfc my name is reitumetse.i visited to kfc tonight at 9:56 was the tym I placed my order.we sat there for 35 minutes to get ours out.none of ur staff had any communication with us regarding our delayed orders.one customer asked for the manager but the manager was rude enough to walk away.not one staff care to apologize for the delay all the did was to...
Read full review of KFC20 dollar fill up
I went to Marion IL location to get a 20 fill up, I got pulled around, I was told they was waiting on tenders! I have been waiting a very long time, getting close to 30 min. What is going on with this crap! Do they not no, the customers supply them a job! I didn't have to come here & will never come here again!!! Y'all need to seriously get it together...
Read full review of KFCchicken, mac & cheese and biscuits
The 20 fill up I had purchased with chicken was filled with black pepper all over it. The mac &cheese was cold. Biscuits was cold and hard. I threw 90% of my dinner away. There was also no forks, spoons, and napkins. I asked for a lot of hot sauce packets and got 2 instead. I've been craving KFC all week and It was the worse KFC I ever experienced and I would appreciate a refund Thanks
Read full review of KFCraw chicken dispatched
The worst thing is to have a complaint since 2 days ago and no one respond till this moment.
I had the worst experience in my entire life in one of KFC branches in Kuwait City/Co-op salmiya branch
They despatched pink chicken and that might cause salmonella for me and my family! How they dispatched this kind of food without checking the quality. Where is the training that employees must have? Where is the manager?
I raise up my complaint to the call center and expected a call from manager but no one respond
That's a very poor quality and service and am not going to order KFC in my entire life.
Please see the attached picture for your reference
Action must be taken with this branch
My email: ([protected]@gmail.com)
complaint against kfc staff service rahim yar khan branch
Asalam alaikum my name is Dr. Asad Hussain from rahim Yar khan I went to KFC for placement of takeaway order at 11:45pm on 4/2/2020 I placed order of 3 piece meal two times of cost RS.790.. I payed the price and waited my order to be delivered for 45 minutes then a delivery boy came and gave me the order which I didn't placed and said I mistakenly gave your...
disappointment for a super bowl party
Picked up an order of 11 honey bbq wings for a super bowl party.Got home only to find the wings were not covered with bbq sauce and half of them were dry w/o any sauce at all.picked up wings from wingstop to compare them with each other. having had kfc bbq wings years ago, i remembered how great they were. they were totally submerged in sauce to get a full...
Read full review of KFCKFC Reviews 0
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About KFC
KFC has grown to become one of the largest fast-food chains in the world, with over 23,000 locations in more than 140 countries. The company is known for its signature fried chicken, which is available in a variety of flavors and styles, including original recipe, extra crispy, and spicy.
In addition to its famous fried chicken, KFC also offers a range of sides, including mashed potatoes, coleslaw, and biscuits, as well as sandwiches, wraps, and salads. The company has also introduced a number of new menu items in recent years, including chicken tenders, popcorn chicken, and chicken wings.
KFC is committed to providing high-quality food and service to its customers, and the company has implemented a number of initiatives to improve the customer experience. These include a focus on cleanliness and hygiene, as well as the use of sustainable and environmentally friendly practices.
Overall, KFC is a beloved fast-food chain that has become a staple in many communities around the world. With its delicious fried chicken and commitment to quality and service, it is no wonder that KFC continues to be a popular choice for fast food lovers everywhere.
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with KFC. Make it specific and clear, such as "Incorrect Order at KFC Downtown Branch" or "Poor Customer Service at KFC on Main Street".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention the location and date of the incident, the nature of the problem (e.g., food quality, hygiene, customer service), and any specific details like order number or employee names if relevant. Describe any communication you've had with KFC staff and the outcome. If you attempted to resolve the issue, include those steps and KFC's response. Explain how this experience has personally affected you, such as causing inconvenience, health issues, or financial loss.
5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos of the product, or correspondence with the company. Be cautious not to include sensitive personal information in the attachments for your own security.
6. Filing optional fields: Use the 'Claimed Loss' field to indicate any monetary loss you have incurred due to the issue. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution from KFC, whether it's a refund, an apology, or another form of compensation.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and to ensure all relevant details have been included. Check for spelling and grammar errors to make your complaint as professional and credible as possible.
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Overview of KFC complaint handling
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KFC Contacts
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KFC phone numbers+1 (800) 225-5532+1 (800) 225-5532Click up if you have successfully reached KFC by calling +1 (800) 225-5532 phone number 7 7 users reported that they have successfully reached KFC by calling +1 (800) 225-5532 phone number Click down if you have unsuccessfully reached KFC by calling +1 (800) 225-5532 phone number 19 19 users reported that they have UNsuccessfully reached KFC by calling +1 (800) 225-5532 phone number+1 (949) 218-4453+1 (949) 218-4453Click up if you have successfully reached KFC by calling +1 (949) 218-4453 phone number 1 1 users reported that they have successfully reached KFC by calling +1 (949) 218-4453 phone number Click down if you have unsuccessfully reached KFC by calling +1 (949) 218-4453 phone number 1 1 users reported that they have UNsuccessfully reached KFC by calling +1 (949) 218-4453 phone number+1 (502) 874-8100+1 (502) 874-8100Click up if you have successfully reached KFC by calling +1 (502) 874-8100 phone number 1 1 users reported that they have successfully reached KFC by calling +1 (502) 874-8100 phone number Click down if you have unsuccessfully reached KFC by calling +1 (502) 874-8100 phone number 0 0 users reported that they have UNsuccessfully reached KFC by calling +1 (502) 874-8100 phone number100%Confidence scoreExecutive Director(765) 674-1574(765) 674-1574Click up if you have successfully reached KFC by calling (765) 674-1574 phone number 0 0 users reported that they have successfully reached KFC by calling (765) 674-1574 phone number Click down if you have unsuccessfully reached KFC by calling (765) 674-1574 phone number 0 0 users reported that they have UNsuccessfully reached KFC by calling (765) 674-1574 phone number
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KFC emailsletstalk@yum.com100%Confidence score: 100%Support
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KFC address1900 Colonel Lane, Louisville, Iowa, 40213, United States
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KFC social media
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Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 21, 2024 - View all KFC contacts
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